End Users cannot log in to the ccmuser web page.

Greetings,
I have a Call Manager Business Edition that was synched with a customer's AD directory. However, the end users cannot log in to the ccmuser web page with either their AD password or the Call Manager end user PIN.
Any suggestions?
Thanks
George

Thanks for your reply, Aaron.
All users are in the end user group.. I even created a new role/user group that gives users complete read/write access to all end user features. Still no go. I think it is an LDAP issue, but I'm confused because everything else works.

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