Endeca 3.1.0 . Search stops working without reason

We experience serious issue on our test site, which supposed to be ready for production deployment soon.
I don't have a lot information, but what happens - search and product listing pages stop working, feels like search freezes. You click on some category page, and it loads forever. The same happens when you try to search by keyword.
Few times the issue was probably caused by simultaneous indexing requests triggered from multiple directions - e.g. one person started baseline indexing from dyn/admin, while other did project deployments in BCC, which in turn trigger indexing.
We still didn't get what helps to unfreeze search - once I ran promote content script, and it helped. Other times I did restart all Endeca services, and suddenly search began to work again.
Please advice, what is the best direction for investigating the issue? Which logs to look into? The good advise is not doing simultaneous indexing, but we can't be dependent on Endeca so much, it is too simple to make the site down. We never experience such issues with ATG Search.

PKU,
There is always a reason
Did you check the logs in your application/logs directory? Since the failure seems to be happen during indexing, I would start with the baseline and partial update logs.  That should give you a starting point. It might also be a good idea to check your Dgraph logs as well as UI logs.
BTW, indexing/baseline script have an inherent locking mechanism to prevent simultaneous indexing.  You might want to check wiuth your tech team if that was disabled/removed.
IHTH.
Best,
Kaush

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