Endless Log-In Error : InDesign Folio Builder Panel

I updated my folio tools/panels to 1.1.9.0 and then accidentally entered in the wrong username and password in the InDesign Folio Builder Panel when I went to log back in. (The user name and password were from an DPS Professional Edition account which we suspended with Adobe to prevent billing while testing.)
The inDesign panel just endlessly cycles now. Wont give me the option to re-enter correct information. I've closed/re-opened the panel, deleted / reinstalled the panel & tools, and I've deleted my inDesign preferences, but every time upon application launch the folio builder panel just cycles as seen below. I'm stuck. Any advice would be greatly appreciated.

Try signing out of the CS Live widget in the upper right corner of InDesign, close the Folio Builder panel, and try again.

Similar Messages

Error on Folio Builder Panel

Hi, does anybody el;se, getting this message in InDesing CS6?
An update is required to use Folio Builder. Please click here to download the Folio Producer tools.
I have, uninstall INDD, install it again, manually download the update, install it, and have the same problem. I'll try everything
How can be fix, any idea?
thanks

Try solution 2 in this article:
http://helpx.adobe.com/digital-publishing-suite/kb/error-do-have-compatible-digital.html
Sign in to the Dashboard (http://digitalpublishing.acrobat.com) and use those links to get the right installers.

Cannot log out permanently from Folio Builder, logs itsels in upon ID restart

I'm teaching DPS authoring to a group of students and want them to be able to sync their work at the school with their home computers. So they logged in from the Folio Builder Panel on CS6. This happened previously from a specific modal dialog inside Folio Builder. Now it summond AAM and doesn't give the choice to not to remember account as it did before.
But annoying as this may be, this shouldn't avoid logging out manually from the Folio Builder, which has an option for that. The issue is that Folio Builder logs itself into the account automatically on InDesign restart. There seems no way to permanently log out from Folio Builder (or rather AAM now). So it's just absurd to be able to log out temporarily if the account is remembered no matter how.
As convinient this may be on home or professional devices, this poses a serious security and privacy concern for me and my students who can not seem to unlink their personal or professional AdobeID from the school setup, allowing anyone using those computers to access their DPS Cloud and potentially deleting works, uploading undesired content, breaching all sorts of confidientiality agreements, etc.
I would really appreciate some input on this issue and a way to permanently sign out from AAM / Folio Builder

You should be able to force the logout by quitting InDesign and deleting this folder: /Users/{username}/Library/Application Support/Adobe/OOBE and then restarting InDesign.
Yes, this is awkward
Neil

Can't log into Folio Builder panel. Wont verify CC Membership. Indesign or DPS bug?

I have tried to log in to see my folios in the folio Builder panel. However it as for AdobeID. I am logged into my CC Account already. so when the builder panel trys to verify it just spins and spins and tells me to enter password again. any help would be nice. I have update panel and deleted the OOCM file or that is what I think I read to do on this forum. Thanks in advance for any direction.

Well mate, I've got inDesign CC and have similar issue. Mine is saying no internet, connect and try again... I contacted CC centre and they are saying I have to wait for 24 hours until SAB ( which I am not sure what it is) to be removed and the account will be activated. I must say Adobe charged me for the CC first and payment has been made.
I recommend you to contact their centre and explain to them what is happening. The other way, try to sign in to your creative cloud first and then run your inDesign CC and see how you go.
Kind regards,
Calvin

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Cannot access Adobe Folio Builder using Indesign (CS6) on Windows 7, error message is 'An error has occured while trying to sign in to the Folio Builder Panel' [IMS_ERROR_FAILURE]

Yes, I can open the DPS portal via the Folio Builder panel within InDesign. Although I have created Folios locally within InDesign CS6, the DPS portal is empty and everthing greyed out with just the text "There are no folios to display. Create folios with the folio builder in InDesign".
If I try to sign in within the Folio Builder panel in InDesign, I get the error message [IMS_ERROR_FAILURE] . In addition I am also not able to access the "Help" menu from within InDesign although I am connected to the internet.
To complicate it even further, I am working in the UK whereas all internet control (firewall) and licences are handeled by head office in Germany. I am not sure if this is a firwewall issue or not but if the IT department in Germany could get support from Adobe to understand the access requirements, this may help.
Hopefully using the forum someone out there will know the answer.

Folio Builder Panel update error

Tried updating folio tools 3Xs. Keep getting this eror:
A newer version of Folio Builder is available for download. Update Folio Builder panel to latest version here.
Have quit inDesign, restarted the computer, logged on and still get the error.
Any ideas?

There was a short amount of time where the link in the Folio Builder panel was redirecting to the old download still, but it should be working now.
You can head directly to http://www.adobe.com/downloads/updates.html to get your downloads. Make sure that the file is from November 17th.

Sign in with indesign CS6 in folio builder panel

hi! I can't sign in with indesign CS6 in folio builder panel. what can a i do?? I can sign in from adobe web page, but not from indesign, and the option "updates" from "Help" menu is deactivated

I found one way to fix it:
- quit all CS6 apps
- if in OSX force quit the CS6ServiceManager via Activity Monitor app
- go to the User Library (hold down option key while accessing the Go menu) and find these:
/Library/Application Support/Adobe/CS6ServiceManager/preference/csxs3.pref - move this file out to desktop
Library/Application Support/Adobe/OOBE/opm.db - move this file out to desktop
zip these up and delete the original, you now have inaccessible copies to put back just in case but have found this unnecessary.
- Restart Indesign and log in should now hold.
Found this started to happen after updating to 10.9.2, on a number of our designers machines.

Folio Builder Panel: Error #3115

can someone provide any more details what this eror means?
It pops up after I start the Folio Builder Panel.
After that: Spinning wheel on "Loading Folios".
The error message dialog does not help at all.
Installed the new Tools, uninstalled them already, cleared indesing prefs, installed again in the following order (as always): Producer Tools, then Folio Builder Panel.
—Johannes

That one did'nt work on my computer.
The thing that works is:
On Win user name/Application Data/applicationID.publisherID/Local Store/
Try follow the steps below:
1.       Close Folio Builder panel and quit InDesign;
2.       Find app-storage folder, on Win7 something like c:/Users/[user name]/Application Data/StageManager.BD092818F67280F4B42B04877600987F0111B594.1/Local Store/
3.       You should find a folder named ‘dmp’ in that folder. Delete ‘dmp’ folder and #sharedObjects in the same folder
4.       Relaunch InDesign and Folio Builder panel

Indesign Cs6 crashes when opens Folio Builder Panel

Hi, Indesign CS& crash when I open Folio Builder panel, i´ve already re-installed Indesign and the correct DPS Desktop Tool patch. At first it works perfect but after the firs restart of my pc it crashes again. Anyoe can help me?

Thank you! InDesign now works as it should - can open PAGES panel. Only one snag - Dreamweaver and Illustrator could not be installed. Error message below.
I don't use either so not a major crisis for me. Thank you for the solution! Appreciate your help.
Error message:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Dreamweaver CS6 12.0.0.0 {8ACD4814-788B-11E1-AC70-A860A781E0D9} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 84)
----------- Payload: Adobe Illustrator CS6 Core 16.0.0.0 {AAF0D225-F129-40F2-916E-12E28DBD19ED} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649)

Folio Builder Panel on 2nd Monitor Crashing Indesign

I am not sure if this question is appropriate in this forum or the indesign forum, but Ill start here.
I keep all my indesign palettes on a second monitor, and now everytime I open Indesign it repeatedly crashes unless I do a fresh open after deleteing my preferences.
Through trial and error I have narrowed down the issue to the Folio Builder Panel. If i open indeisgn with the folio builder panel open on a second monitor it crashes my system everytime.
Anyone else ever had a similiar issue?

Thanks Bob for your super fast reply. Cheers!

Why I can't use the Folio Builder panel on my Indesign 5.5?

When I launch the Folio Builder panel in my Indesign 5.5. There is a message that says "To start the digital publishing authoring process, please download the update for the Folio Producer components and relaunch your application." I have downloaded the "FolioProducerTools-CS55-1-9-1.zip", installed it and restarted my machine but when I launch the Folio Builder panel again and it has the same message so does anybody know what I have missed?
Thanks!

Thanks Bob for your super fast reply. Cheers!

InDesign CC - "Create App" option missing from Folio Builder panel

I am using Windows 7, InDesign CC.
While watching a Terry White video I made an app along wth the tutorila All works fine in the Desktop Viewer. When it reaches the point of going to the "Folio Builder" panel mine does not have the "Creat App" option that Terry White has. Is this because I have windows not
Mac?

Yes, a Mac is required to create DPS apps.

InDesign Crashes Opening Folio Builder Panel

While working on a publication, I will leave the Folio Builder panel to open a different one. Upon trying to reopen the builder panel so I can add my publication to the folio, InDesign crashes. Without fail, everytime. No matter what InDesign document I have open, it will crash. I have to force quit, reopen and add the document first thing. before begining work on another article.
Anyone know why?

I open Indesign and it automatically signs me into my dps acct.
I begin working on an article (using the different tools like object states, buttons, video)
all of those panels are in the same tool group as the folio builder so folio builder gets collapsed while using the other tools.
when it is time to update my article and i go to open the folio builder panel is when it freezes InDesign.
I don't have any exact steps to reproduce this because the other tools I use varies, but if the folio builder panel gets collapsed, InDesign freezes when I reopen it.

I'm missing Folio Builder Panel in Indesign CC

I just downloaded InDesign CC, installed DPS tools but don't have Folio Overlays or Folio Builder panels under Windows in InDesign. I am using inDesign CC on a MacBook Pro. I have it all working in CS6 but not CC. Is there something that I'm missing? bv

As far as I remember I had the same issue when i let an old version of CS6 on my computer (was a PC). I had to clean everything related to Adobe to then install all CC, and then that worked. Not surs that may be the same problem for Mac, but that was my experience.

Error "svr.unknown" in Folio Builder panel

We are unable to log in to the Folio Builder.
We tried all of the suggestions here - http://kb2.adobe.com/cps/915/cpsid_91536.html
- and nothing worked.
Is there an error on Adobes end?

Hello,
I'm sorry you're running into this problem. Unfortunately, you've posted on the AIR forums. Would you mind reposting over on the Digital Publishing Suite forums? In addition, you might want to review the following post:
Can't sign in to Folio Builder
Thanks,
Chris

Endless Log-In Error : InDesign Folio Builder Panel

Similar Messages

Maybe you are looking for