Energy Management Driver causes windows to crash
I installed Win 7 Ultimate x64 and was installing drivers. Energy Management made the blue screen appear after restarting. So i reinstalled windows and same problem continues.
I try to download a new copy of Energy Management from official site and i cannot download it. I can download anything else but the energy management.
The window pops, i click "I Agree" nothing happens after that. Tried it on different machines, no go,
Any alternate links to the driver??? Plz help!!
try this: http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_show_4022.html
Similar Messages
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B570e Energy Management Driver for Windows 8.1
Hi ,
Recently , I installed Windows 8.1 on my B570e laptop .
Some problems I faced , such as touchpad scrolling and inverted scrolling and I solved it by installing the old driver , because the new driver does not include advanced settings.
However , there is no energy management driver for my laptop.
The energy management driver for windows 7 has no effect.
I tried installing energy driver in this link and it is not working at all.
My laptop still work and does not sleep automatically after 25 miutes.
What is the solution for energy management ?Hi Revo,
Welcome to Lenovo Community Forums!
I’m sorry to hear that sleep, touchpad and other power management feature are not working as expected after upgrading to Windows 8.1; I suggest you re-install the LEM (Lenovo Energy Management) driver available, while installing the drivers right click on the downloaded file and select “Run as administrator” option to get it installed without any error. The issue should resolve if the latest display driver is installed in the computer, below are the link to automatically scan the computer and install the relevant driver from Intel and NVIDIA:
Intel display driver auto detect
NVIDIA graphics driver auto detect
Below is an image which will explain why some of the drivers are not available in support site for Windows 8.1:
Spoiler (Highlight to read)
Hope this helps!!!
Do post us back if the issue persists.
Best Regards
Shiva Kumar
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Importing video from hard drive causes windows to crash
Whenever I try to add video files to itunes either itunes freezes or windows crashes. I've tried comepletely reinstalling itunes and Quicktime as well as using selective configuration on startup but still keeps happening. Any suggestions?
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Till now, the driver for Lenovo Energy Management Driver is only available for Win 8.0. Using this driver on Win 8.1, I kept getting the error:
Compatibility issue between your power management system and Windows
Your power management system isn't compatible with this version of Windows.
The model name of your power management system is Lenovo ACPI-Compliant Virtual Power Controller.
The latest version is 8.0.2.4, but it is only for Win 8.0. Is Lenovo going to support Win 8.1 for the Yoga 11s?Till now, the driver for Lenovo Energy Management Driver is only available for Win 8.0. Using this driver on Win 8.1, I kept getting the error:
Compatibility issue between your power management system and Windows
Your power management system isn't compatible with this version of Windows.
The model name of your power management system is Lenovo ACPI-Compliant Virtual Power Controller.
The latest version is 8.0.2.4, but it is only for Win 8.0. Is Lenovo going to support Win 8.1 for the Yoga 11s? -
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Hello,
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I see a version 1.60 but it does not include Windows 7 for the T61. And the only other one I have found is beta.
As an aside, do I even need the Power Management Driver if I'm not going to use Power Manager?Right there in the T61 drivers and software dowload page: "Support -> Download Drivers and Software -> enter T61"
ThinkPad Power Management Driver
README for ThinkPad Power Management Driver
In the driver matrix, it's listed as for "ACPI Power Management" for Vista and lower - but is the same driver. The readme and download page include Win 7 if you dig a little deeper. Maybe that's what is causing the confustion.
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Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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How Can I get v1.52 of "ThinkPad Power Management driver for Windows"?
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I want to see if reverting back to v1.52 fixes these problems.
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RocketDude
RocketDude
T400s 2801-CTONilst,
Issue has been escalated however currently pending the team to fix it. Will update once I have news from them.
*Non Lenovo employee*
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Video Drivers in Windows 7 64 bit cause Windows to crash after reboot
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Energy Management Driver problem
Hello, I have an IdeaPad S10-3t, and I've upgraded it to Windows 7 Ultimate 64-bit. I have managed to load alternate drivers for all components except for Lenovo Energy Management, since Lenovo doesn't provide support for 64bit OSes on this tablet.
The problem is, Energy Management seems to be a 32-bit driver, and after I install it and reboot, the computer BSODs on startup, EVEN IN SAFE MODE, and I have to do Startup Repair > System Restore and roll back to recover my system to a usable state. I've also noticed the Lenovo Active Protection system (the one that parks the hard drive in event of a free-fall) also causes BSODs when I install it...
I cannot use Energy Management or see the hotkey OSD because of this. Does anybody know where I can find 64 BIT drivers for the ACPI\VPC2004 power controller?hi Azothyran,
Welcome to the Lenovo Forums
The Lenovo S10 series doesn't list any Windows 7 64bit drivers for the Lenovo Energy Management.. What you can try is to install the Lenovo Energy management for other models. Try these:
Lenovo Energy Management Lenovo Energy Management
Windows 7 64bit / v4.4.0.8 Windows 7 64bit / v5.4.0.8
IN1EGC11WW6.exe IN1EGC15WW6.exe
7.66 MB 7.91 MB
Lenovo Energy Management Lenovo Energy Management
Windows 7 64bit / v6.0.1.6 Windows 7 64bit / v7.0.3.9
IN8STW09WW5.exe cagt32ww.exe
13.4 MB 21.3MB
If one of the drivers above work, try to press Fn+ arrow up/down to increase/decrease the brightness
Hope this helps
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IPhone causes Windows to crash immediately when Camera app is on...
I sync my iPhone with two computers: an iMac for music, videos & photos, and my Dell Inspiron D860 running Windows XP for my work e-mail, contacts, and calendar.
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Crash Log below
Jeffrey
Process: Finder [1283]
Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier: com.apple.finder
Version: 10.9.2 (10.9.2)
Build Info: Finder_FE-885002006000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [197]
Responsible: Finder [1283]
User ID: 501
Date/Time: 2014-02-26 11:28:40.953 +1100
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: F84FC17F-3330-D481-0022-868DC5122947
Crashed Thread: 4 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type IAException
Thread 0:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff91551ddf search_method_list(method_list_t const*, objc_selector*) + 30
1 libobjc.A.dylib 0x00007fff9154f14c protocol_getMethod_nolock(protocol_t*, objc_selector*, bool, bool, bool) + 103
2 libobjc.A.dylib 0x00007fff9154f1a7 protocol_getMethod_nolock(protocol_t*, objc_selector*, bool, bool, bool) + 194
3 libobjc.A.dylib 0x00007fff9154f08c protocol_getMethod + 84
4 libobjc.A.dylib 0x00007fff915467d7 protocol_getMethodDescription + 31
5 com.apple.CoreFoundation 0x00007fff943171f9 __methodDescriptionForSelector + 169
6 com.apple.CoreFoundation 0x00007fff9438f956 -[NSObject(NSObject) methodSignatureForSelector:] + 38
7 com.apple.CoreFoundation 0x00007fff943b80f2 ___forwarding___ + 242
8 com.apple.CoreFoundation 0x00007fff943b7f78 _CF_forwarding_prep_0 + 120
9 com.apple.AppKit 0x00007fff8bda75f6 -[NSTableRowData _setBackgroundColorForRowView:row:colors:animated:] + 272
10 com.apple.AppKit 0x00007fff8c54b98d __55-[NSTableRowData _updateVisibleViewsBasedOnUpdateItems]_block_invoke536 + 434
11 com.apple.Foundation 0x00007fff8e6172ae __NSIndexSetEnumerate + 1316
12 com.apple.AppKit 0x00007fff8bdd6b2d -[NSTableRowData _updateVisibleViewsBasedOnUpdateItems] + 5318
13 com.apple.AppKit 0x00007fff8bdd553f -[NSTableRowData _updateVisibleViewsBasedOnUpdateItemsAnimated] + 180
14 com.apple.AppKit 0x00007fff8bd5d55c -[NSTableRowData _doWorkAfterEndUpdates] + 105
15 com.apple.AppKit 0x00007fff8bd55fc7 -[NSTableView _endUpdateWithTile:] + 121
16 com.apple.finder 0x000000010727dfd4 0x106f78000 + 3170260
17 com.apple.finder 0x00000001070741b3 0x106f78000 + 1032627
18 com.apple.finder 0x000000010700cbba 0x106f78000 + 609210
19 com.apple.finder 0x000000010700c8b3 0x106f78000 + 608435
20 com.apple.finder 0x0000000106fc4d38 0x106f78000 + 314680
21 com.apple.finder 0x000000010700c634 0x106f78000 + 607796
22 com.apple.finder 0x000000010700c4de 0x106f78000 + 607454
23 com.apple.finder 0x0000000106fc4bb9 0x106f78000 + 314297
24 com.apple.finder 0x0000000106fc4a29 0x106f78000 + 313897
25 com.apple.finder 0x0000000106f9ecc5 0x106f78000 + 158917
26 com.apple.finder 0x0000000106f9ec8c 0x106f78000 + 158860
27 libdispatch.dylib 0x00007fff8dca91d7 _dispatch_call_block_and_release + 12
28 libdispatch.dylib 0x00007fff8dca62ad _dispatch_client_callout + 8
29 libdispatch.dylib 0x00007fff8dcadf03 _dispatch_main_queue_callback_4CF + 333
30 com.apple.CoreFoundation 0x00007fff943c1679 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
31 com.apple.CoreFoundation 0x00007fff9437c954 __CFRunLoopRun + 1636
32 com.apple.CoreFoundation 0x00007fff9437c0b5 CFRunLoopRunSpecific + 309
33 com.apple.HIToolbox 0x00007fff8b2f9a0d RunCurrentEventLoopInMode + 226
34 com.apple.HIToolbox 0x00007fff8b2f97b7 ReceiveNextEventCommon + 479
35 com.apple.HIToolbox 0x00007fff8b2f95bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
36 com.apple.AppKit 0x00007fff8bcee3de _DPSNextEvent + 1434
37 com.apple.AppKit 0x00007fff8bceda2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
38 com.apple.AppKit 0x00007fff8bce1b2c -[NSApplication run] + 553
39 com.apple.AppKit 0x00007fff8bccc913 NSApplicationMain + 940
40 com.apple.finder 0x0000000106f7e770 0x106f78000 + 26480
41 libdyld.dylib 0x00007fff938b65fd start + 1
Thread 1:: Dispatch queue: Query work queue
0 libsystem_kernel.dylib 0x00007fff91d10716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff927f3c3b _pthread_cond_wait + 727
2 com.apple.Metadata 0x00007fff91b9ea76 _pushNotification + 558
3 com.apple.Metadata 0x00007fff91b9beda processUpdatesLocked + 83
4 com.apple.Metadata 0x00007fff91b96246 tryProcessUpdates + 397
5 com.apple.Metadata 0x00007fff91b9b6f0 _MDQueryCallback + 186
6 com.apple.Metadata 0x00007fff91b9b60e __doQueryResultsCallback_block_invoke + 72
7 libdispatch.dylib 0x00007fff8dca91d7 _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff8dca62ad _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff8dca868f _dispatch_queue_drain + 451
10 libdispatch.dylib 0x00007fff8dca99dd _dispatch_queue_invoke + 110
11 libdispatch.dylib 0x00007fff8dca7fa3 _dispatch_root_queue_drain + 75
12 libdispatch.dylib 0x00007fff8dca9193 _dispatch_worker_thread2 + 40
13 libsystem_pthread.dylib 0x00007fff927f2ef8 _pthread_wqthread + 314
14 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff91d11662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8dca843d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8dca8152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff91d10e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff927f2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 4 Crashed:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 libsystem_kernel.dylib 0x00007fff91d10866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff927f235c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff90ee3b1a abort + 125
3 libc++abi.dylib 0x00007fff8e594f31 abort_message + 257
4 libc++abi.dylib 0x00007fff8e5ba952 default_terminate_handler() + 264
5 libobjc.A.dylib 0x00007fff9154c322 _objc_terminate() + 124
6 libc++abi.dylib 0x00007fff8e5b81d1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8e5b8246 std::terminate() + 54
8 com.apple.desktopservices 0x00007fff94b721be __clang_call_terminate + 14
9 com.apple.desktopservices 0x00007fff94b4dd37 BTreeIterator::~BTreeIterator() + 161
10 com.apple.desktopservices 0x00007fff94b4dc7e BTreeIterator::~BTreeIterator() + 14
11 com.apple.desktopservices 0x00007fff94b4ba35 TPropertyInfo::MakeProperties(TPropertyInfoList*, unsigned char*, unsigned int, bool) + 693
12 com.apple.desktopservices 0x00007fff94b4b39c TPropertyInfo::CreatePropertyList(TCountedPtr<TFSInfo> const&, double&, long long&, bool, bool, TPropertyInfoList*) + 392
13 com.apple.desktopservices 0x00007fff94b4b1bb TPropertyInfo::CreatePropertyList(TCountedPtr<TCFURLInfo> const&, double&, long long&, bool, bool, TPropertyInfoList*) + 169
14 com.apple.desktopservices 0x00007fff94b4b03d THFSPlusPropertyStore::Open(bool, bool) const + 93
15 com.apple.desktopservices 0x00007fff94b4afc7 THFSPlusPropertyStore::GetProperties(bool) const + 39
16 com.apple.desktopservices 0x00007fff94b4aec2 THFSPlusPropertyStore::CreateUniqueNameList() + 74
17 com.apple.desktopservices 0x00007fff94b37348 TNode::ScavengeProperties(bool) + 398
18 com.apple.desktopservices 0x00007fff94b33712 TNode::HandleSync(unsigned int, bool) + 2016
19 com.apple.desktopservices 0x00007fff94b45a4c TNode::HandlePopulate(bool) const + 88
20 com.apple.desktopservices 0x00007fff94b3b4d2 TNode::PopulateChildren(OpaqueNodeRequest* const&) const + 210
21 com.apple.desktopservices 0x00007fff94b44c37 TNode::HandleRegisterForNotification(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 183
22 com.apple.desktopservices 0x00007fff94b2adbb TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 707
23 com.apple.desktopservices 0x00007fff94b2aa31 ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke_2 + 84
24 com.apple.desktopservices 0x00007fff94b2a981 ExceptionSafeBlock(void () block_pointer) + 12
25 com.apple.desktopservices 0x00007fff94b2a96f ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke + 91
26 libdispatch.dylib 0x00007fff8dca91d7 _dispatch_call_block_and_release + 12
27 libdispatch.dylib 0x00007fff8dca62ad _dispatch_client_callout + 8
28 libdispatch.dylib 0x00007fff8dca868f _dispatch_queue_drain + 451
29 libdispatch.dylib 0x00007fff8dca99dd _dispatch_queue_invoke + 110
30 libdispatch.dylib 0x00007fff8dca7fa3 _dispatch_root_queue_drain + 75
31 libdispatch.dylib 0x00007fff8dca9193 _dispatch_worker_thread2 + 40
32 libsystem_pthread.dylib 0x00007fff927f2ef8 _pthread_wqthread + 314
33 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 5:: Dispatch queue: TNodeEngine 0x7ff612c51e30
0 libsystem_kernel.dylib 0x00007fff91d10716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff927f3c77 _pthread_cond_wait + 787
2 com.apple.finder 0x0000000106fa20ac 0x106f78000 + 172204
3 com.apple.finder 0x0000000106fa256c 0x106f78000 + 173420
4 com.apple.finder 0x0000000106f8fdb0 0x106f78000 + 97712
5 com.apple.finder 0x0000000106fa1f54 0x106f78000 + 171860
6 com.apple.finder 0x0000000106fa1e07 0x106f78000 + 171527
7 com.apple.finder 0x0000000106f9ad72 0x106f78000 + 142706
8 libdispatch.dylib 0x00007fff8dca91d7 _dispatch_call_block_and_release + 12
9 libdispatch.dylib 0x00007fff8dca62ad _dispatch_client_callout + 8
10 libdispatch.dylib 0x00007fff8dca868f _dispatch_queue_drain + 451
11 libdispatch.dylib 0x00007fff8dca99dd _dispatch_queue_invoke + 110
12 libdispatch.dylib 0x00007fff8dca7fa3 _dispatch_root_queue_drain + 75
13 libdispatch.dylib 0x00007fff8dca9193 _dispatch_worker_thread2 + 40
14 libsystem_pthread.dylib 0x00007fff927f2ef8 _pthread_wqthread + 314
15 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 6:: Dispatch queue: Query work queue
0 libsystem_kernel.dylib 0x00007fff91d10716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff927f3c3b _pthread_cond_wait + 727
2 com.apple.Metadata 0x00007fff91b9ea76 _pushNotification + 558
3 com.apple.Metadata 0x00007fff91b9e4b2 processUpdatesLocked + 9771
4 com.apple.Metadata 0x00007fff91b96246 tryProcessUpdates + 397
5 com.apple.Metadata 0x00007fff91b9b6f0 _MDQueryCallback + 186
6 com.apple.Metadata 0x00007fff91b9b60e __doQueryResultsCallback_block_invoke + 72
7 libdispatch.dylib 0x00007fff8dca91d7 _dispatch_call_block_and_release + 12
8 libdispatch.dylib 0x00007fff8dca62ad _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff8dca868f _dispatch_queue_drain + 451
10 libdispatch.dylib 0x00007fff8dca99dd _dispatch_queue_invoke + 110
11 libdispatch.dylib 0x00007fff8dca7fa3 _dispatch_root_queue_drain + 75
12 libdispatch.dylib 0x00007fff8dca9193 _dispatch_worker_thread2 + 40
13 libsystem_pthread.dylib 0x00007fff927f2ef8 _pthread_wqthread + 314
14 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff91d10e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff927f2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff91d10e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff927f2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff91d10e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff927f2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff91d10e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff927f2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 11:: Dispatch queue: TFolderSizingThread::GetFolderSizingQueue
0 libsystem_kernel.dylib 0x00007fff91d11422 getdirentriesattr + 10
1 com.apple.CoreServicesInternal 0x00007fff928ee938 ftsattr_build + 1019
2 com.apple.CoreServicesInternal 0x00007fff928eddbe ftsattr_read$INODE64 + 377
3 com.apple.CoreServicesInternal 0x00007fff928ea9ba _GetDirectoryURLs(_CFURLEnumerator*) + 1378
4 com.apple.CoreServicesInternal 0x00007fff928e98dc _URLEnumeratorGetNextURL + 157
5 com.apple.desktopservices 0x00007fff94b6e110 TCFURLIterator::NextRaw(TCountedPtr<TCFURLInfo>&) + 44
6 com.apple.desktopservices 0x00007fff94b6e039 TCFURLIterator::Next(TCountedPtr<TCFURLInfo>&) + 41
7 com.apple.desktopservices 0x00007fff94b6da9b TDeepCFURLIterator::NextInternal(TCountedPtr<TCFURLInfo>&, int&, int&, bool&, TCountedPtr<TCFURLInfo>&, bool&, TCountedPtr<TCFURLInfo>&) + 173
8 com.apple.desktopservices 0x00007fff94b6d88e TDeepCFURLIterator::Next(TCountedPtr<TCFURLInfo>&, int&, int&, bool&, TCountedPtr<TCFURLInfo>&, bool&, TCountedPtr<TCFURLInfo>&) + 64
9 com.apple.desktopservices 0x00007fff94b6ccce TOperationSizer::Sizing(TCountedPtr<TCFURLInfo> const&) + 236
10 com.apple.desktopservices 0x00007fff94b6bf68 TOperationSizer::ComputeSize() + 368
11 com.apple.desktopservices 0x00007fff94b6b956 TFSInfoSizer::Sizing(TCountedPtr<TFSInfo> const&) + 398
12 com.apple.desktopservices 0x00007fff94b6b70e TFSInfoSizer::Size() + 138
13 com.apple.desktopservices 0x00007fff94b6b2bc TNode::HandleFolderSizingRequest(TCountedPtr<TNodeTask> const&, TFolderSizingThread*) + 540
14 com.apple.desktopservices 0x00007fff94b6ade3 TNode::HandleFolderSizingRequests(TNodeTask*, TFolderSizingThread*) + 351
15 com.apple.desktopservices 0x00007fff94b6ac6c ___ZN19TFolderSizingThread27PostFolderSizingTaskRequestEP9TNodeTask_block_invok e_2 + 32
16 com.apple.desktopservices 0x00007fff94b2a981 ExceptionSafeBlock(void () block_pointer) + 12
17 com.apple.desktopservices 0x00007fff94b6ac46 ___ZN19TFolderSizingThread27PostFolderSizingTaskRequestEP9TNodeTask_block_invok e + 83
18 libdispatch.dylib 0x00007fff8dca91d7 _dispatch_call_block_and_release + 12
19 libdispatch.dylib 0x00007fff8dca62ad _dispatch_client_callout + 8
20 libdispatch.dylib 0x00007fff8dca868f _dispatch_queue_drain + 451
21 libdispatch.dylib 0x00007fff8dca99dd _dispatch_queue_invoke + 110
22 libdispatch.dylib 0x00007fff8dca7fa3 _dispatch_root_queue_drain + 75
23 libdispatch.dylib 0x00007fff8dca9193 _dispatch_worker_thread2 + 40
24 libsystem_pthread.dylib 0x00007fff927f2ef8 _pthread_wqthread + 314
25 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff91d10e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff927f2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff91d0ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91d0bd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff9437d155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff9437c779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff9437c0b5 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff8be8e16e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff927f1899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff927f172a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff927f5fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff91d10716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff927f3c77 _pthread_cond_wait + 787
2 com.apple.finder 0x0000000106fa20ac 0x106f78000 + 172204
3 com.apple.finder 0x0000000106fcb959 0x106f78000 + 342361
4 com.apple.finder 0x00000001071becee 0x106f78000 + 2387182
5 com.apple.finder 0x0000000106f7fc70 0x106f78000 + 31856
6 libsystem_pthread.dylib 0x00007fff927f1899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff927f172a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff927f5fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff91d10e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff927f2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff927f5fb9 start_wqthread + 13
Thread 4 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000108ea8000 rcx: 0x0000000108ea6f28 rdx: 0x0000000000000000
rdi: 0x0000000000004d07 rsi: 0x0000000000000006 rbp: 0x0000000108ea6f50 rsp: 0x0000000108ea6f28
r8: 0x00007fff8e5bb959 r9: 0x00007fff90f0b8d0 r10: 0x000000000c000000 r11: 0x0000000000000206
r12: 0x0000000108ea70b0 r13: 0x0000600000448a00 r14: 0x0000000000000006 r15: 0x0000000108ea6f90
rip: 0x00007fff91d10866 rfl: 0x0000000000000206 cr2: 0x00007ff612ee0000
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x106f78000 - 0x107446ff5 com.apple.finder (10.9.2 - 10.9.2) <44F7D842-1D12-392F-AFF7-FEEA9FD48D36> /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
0x108f2d000 - 0x108f35ff3 libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x10901e000 - 0x109025ff7 com.apple.SyncedDefaults (1.3 - 91.30) <FC5A4423-3D91-3A34-853A-C49971EEAE4E> /System/Library/PrivateFrameworks/SyncedDefaults.framework/SyncedDefaults
0x109031000 - 0x109034ffa libCGXType.A.dylib (599.20.11) <C0B41DDE-0988-3652-B03B-9E5EB0DABAEB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x109044000 - 0x10906cffb libRIP.A.dylib (599.20.11) <D79461A6-2E24-3531-ADA2-EAC972384A7D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x10923f000 - 0x109325fef unorm8_bgra.dylib (2.3.58) <6E7397EF-CC78-3C15-8B21-05E7FB47F645> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x1095d0000 - 0x1095d1ff9 +cl_kernels (???) <AA7BE0CD-7614-483A-9D10-FC1D67A8932E> cl_kernels
0x10c1cc000 - 0x10c1cdfe4 +cl_kernels (???) <98757922-732D-4996-A9A3-7895EA19C42F> cl_kernels
0x10c569000 - 0x10c56affa +cl_kernels (???) <39E94D39-9E9C-4F4B-9AA0-586B820563B7> cl_kernels
0x10c7f5000 - 0x10c8d5ff7 unorm8_rgba.dylib (2.3.58) <A7948EC2-646C-3F16-91D5-EBFCEA7BB864> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_rgba.dylib
0x10c9bb000 - 0x10c9d6ff9 com.apple.security.csparser (3.0 - 55471.14) <5D9AC0E2-2F0D-3D39-9991-DF2C1D4DD0CF> /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/ MacOS/csparser
0x10e3be000 - 0x10e3c4ff7 libCGXCoreImage.A.dylib (599.20.11) <A787F160-6963-38B5-AF86-D5541E0492F1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCo reImage.A.dylib
0x10e3dd000 - 0x10e3ddffd +cl_kernels (???) <DB61C937-D445-4DB0-808E-B35F0F80C305> cl_kernels
0x7fff6c6cb000 - 0x7fff6c6fe817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
0x7fff89b1d000 - 0x7fff89b25ff7 com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff89b26000 - 0x7fff89b3fff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff89b40000 - 0x7fff89b8efff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff89b95000 - 0x7fff89ba0fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff89ba1000 - 0x7fff89baeff0 libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
0x7fff89baf000 - 0x7fff89bd3fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
0x7fff89bd4000 - 0x7fff89c41fff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff89c42000 - 0x7fff8a1b2fff com.apple.CoreAUC (6.22.08 - 6.22.08) <F306D552-2220-3160-88EA-C916193C5EFD> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff8a228000 - 0x7fff8a2f9ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff8a360000 - 0x7fff8a368ffc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8a3c9000 - 0x7fff8a7fcffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8a7fd000 - 0x7fff8a800ffc com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8a851000 - 0x7fff8a8b0fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8a8ce000 - 0x7fff8a8dbff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff8a8e9000 - 0x7fff8a918ff5 com.apple.GSS (4.0 - 2.0) <62046C17-5D09-346C-B08E-A664DBC18411> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8a929000 - 0x7fff8a93cff7 com.apple.AppContainer (3.0 - 1) <BD342039-430E-39FE-BC2D-8F97B557548E> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
0x7fff8a93d000 - 0x7fff8a97bff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8aa4d000 - 0x7fff8aa6bfff com.apple.facetimeservices (10.0 - 1000) <DED6A966-DF0E-3E58-BD34-D85ED82A99D7> /System/Library/PrivateFrameworks/FTServices.framework/Versions/A/FTServices
0x7fff8aa6e000 - 0x7fff8aa97fff com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff8aa98000 - 0x7fff8ab2eff7 com.apple.PackageKit (3.0 - 332) <70BE1C7F-0609-32D3-9FA3-3C2CCF7FE999> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x7fff8b27f000 - 0x7fff8b282fff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff8b283000 - 0x7fff8b2b2ff7 com.apple.CoreAVCHD (5.7.0 - 5700.4.3) <404369C0-ED9F-3010-8D2F-BC55285F7808> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff8b2b3000 - 0x7fff8b2caff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) <38A25261-C622-3F11-BFD3-7AFFC44D57B8> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff8b2cb000 - 0x7fff8b575ff5 com.apple.HIToolbox (2.1 - 697.4) <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8b576000 - 0x7fff8b576fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8b819000 - 0x7fff8b86afff com.apple.QuickLookFramework (5.0 - 622.7) <17685CEC-C94B-3F83-ADE1-B24840B35E44> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff8b922000 - 0x7fff8bc99ffa com.apple.JavaScriptCore (9537 - 9537.74.4) <0942FE6B-3152-30FC-B92A-92A1C29C5295> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8bc9a000 - 0x7fff8bc9cfff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff8bc9d000 - 0x7fff8bcc9ff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x7fff8bcca000 - 0x7fff8c840fff com.apple.AppKit (6.9 - 1265.19) <12647F2F-3FE2-3D77-B3F0-33EFAFF2CEA7> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8c841000 - 0x7fff8c887fff com.apple.DiskManagement (6.1 - 744.1) <3DD4CD10-4476-334C-8C4B-991A85AAC272> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x7fff8c888000 - 0x7fff8c9dbff7 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <3511ABFE-22E1-3B91-B86A-5E3A78CE33FD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8ca24000 - 0x7fff8cc85fff com.apple.imageKit (2.5 - 774) <AACDE16E-ED9F-3B3F-A792-69BA1942753B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x7fff8cc86000 - 0x7fff8cc89fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8cc8a000 - 0x7fff8cc8cfff libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff8ccd6000 - 0x7fff8cdbafff com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8ce43000 - 0x7fff8dc91fff com.apple.WebCore (9537 - 9537.74.11) <9683BA7C-A04B-3E33-B195-DCF1C2CABF95> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff8dc92000 - 0x7fff8dca4fff com.apple.login (3.0 - 3.0) <8342C3B7-8363-36BE-B5B6-CD81166AEC24> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff8dca5000 - 0x7fff8dcbffff libdispatch.dylib (339.90.1) <F3CBFE1B-FCE8-3F33-A53D-9092AB382DBB> /usr/lib/system/libdispatch.dylib
0x7fff8dcc0000 - 0x7fff8dcc1fff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8dcc2000 - 0x7fff8dceaffb libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
0x7fff8dceb000 - 0x7fff8dcf4ffb com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8dcf5000 - 0x7fff8dda5ff7 libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff8dda6000 - 0x7fff8de6aff7 com.apple.backup.framework (1.5.2 - 1.5.2) <A3C552F0-670B-388F-93FA-D917F96ACE1B> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff8de6b000 - 0x7fff8de7bffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x7fff8de89000 - 0x7fff8dea1ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff8dea2000 - 0x7fff8dea6ff7 libheimdal-asn1.dylib (323.15) <B8BF2B7D-E913-3544-AA6D-CAC119F81C7C> /usr/lib/libheimdal-asn1.dylib
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0x7fff927ef000 - 0x7fff927efffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff927f0000 - 0x7fff927f7ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff927f8000 - 0x7fff92801fff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff92802000 - 0x7fff92844ff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff92845000 - 0x7fff9285cffa libAVFAudio.dylib (32.2) <52DA516B-DE79-322C-9E1B-2658019289D7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib
0x7fff928c9000 - 0x7fff928f5fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff928f6000 - 0x7fff92908fff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff92909000 - 0x7fff9290dff7 libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
0x7fff9294d000 - 0x7fff92955ff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x7fff929c1000 - 0x7fff92a14fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff92a15000 - 0x7fff92ad7ff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff92ad8000 - 0x7fff92b2aff7 com.apple.Suggestions (3.0 - 137.1) <B7E5B685-C6A4Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
GP login script causes windows to crash
We have a script that runs on all computers that opens our intranet. This script crashed Windows build 9926 overtime. Is there any way to fix this. Also I can't install the new build because the HP printers update fails everytime.
Hi,
How did you determined that it is the script caused this problem? If this problem caused by the script indeed, what't the function of this script?
For HP printer problem, it's probably a driver compatibility with new system problem, it would be better to contact HP support to confirm this issue.
Roger Lu
TechNet Community Support
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