Engineer Home Improvement Service charge - Broadba...

Hi
In September I had very slow broadband and eventiually an engineer was sent out.
After finding no problems with my cables in the house he looked at the box on the outside wall and found it had a problem. possibly caused by recent electrical storms in the area.
He also replaced the front plate on my master socket with one including a filter and updated my router to a homehub3.
He informed me there would be no charge for this but now I have been billed for £129.99 for this visit.
Is this correct to be charged for a fault in the box on the outside of my property?
Thanks.

Changing the front plate for one that would improve your broadband connection, and updating your home hub, would come under that charge. Normally if you wanted a hub upgrade, you would have neede to re-contract.
Engineer Home Improvement Service – information and charges
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Engineer Home Improvement Service charge - £129.99...

Hi all.
Sadly I come here with a problem. I just saw my last bill online and have incurred this out-of-this-world unheard of charge for a an engineer visit in March.
Before writing here I researched the internet for other with the same issue and as most of you probably know there are plenty of threads outhere with people facing this charge. I read and read, also read the cases when you get charged or not on the bt website.
I really want to keep this short and to be able to get help from the mods who I understand from other posts here, can be very helpfull.
I wasnt able to make any calls, back in March, so I called and through the automated system of BT made a check on my line. It found an issue and sent an engineer. I knew it was nothing to do with me or anybody or anything at home as nothing has been touched or moved or swaped or changed or anything tampered with as it was working perfectly fine. We were not doing any building works, no reason to touch anything on the equipment or the cabling or the sockets. My internet was working perfectly fine (Bt infinity), only problem was the phoneline.
The engineer came did some checks in the house on the line socket. Went outside and did checks I presume and came back. After doing some work outside he came in for the line test (I could hear the automated menu on loudspeaker) and the line was back he said it was something with the wiring. I asked if I was going to be charged as I was a bit worried and the response was: "No. You didn't do anything. Its not your fault so you shouldnt be charged." Gladly I said "Thank you" and sent the engineer on his merry way.
But NO... After two months I get charged £129.99 for something that was clearly not my fault. If I knew I was going to be charged I would never call out an engineer to do a 15 min work and pay a two day salary...
From reading other threads with same complaints (There about thousand if you search on Google) there is usually a very big difference from the engineer report and what the reality is. I would like to see that report and actually having someone living in the UK dealing with my issue (We all know that if I phone customer service it will be to outside UK and the person wouldnt have a clue of what is going on and would be reading from a script). Clearly there is a misunderstanding and I want to dispute this charge fully. Its simply outrageous. As I have been a BT customer since 2007 (7 years) and may I say a happy one so far, I didnt think that it will come a day I will have a big problem which will cause so much frustration in me that I am actually thinking of switching everything over to somewhere else if this is not solved. My Account Number is: LN - ********(if needed).
Thank you in advance to the Mod who responses to my issue.
P.S. I know this is a user to user forum but I have seen on a lot of threads people actually pointing others to the Mods and Mods actually responding, hence my post.
Regards,
Svilen Penev (A verry happy customer until now).

Thank you to pottyperson for moving this along the chain and for looking after my security I actually thought this might be wrong if I post my Account Number but still added it later.
Thank you PaddyB for responding and the welcome message. I have done so as requested and contacted you through the link (with the form) inside your profile. I really hope this will be resolved positively for me as its just unbeliavable. Had nothing to do with the issue. My only "wrongfull doing" was apparently calling to request an engineer...
Ernie_c is quite correct as to how it is supposed to be done but... The problem is not only that the engineer said that I shouldnt be charged but actually charging me for 15 works that is not my fault. You cant blame the weather as well. No trees on my street... Pure cabling problem... because maybe, they are older than me and they have a lifespan.... Dont even have access to any cabling. Everything is underground. Simply no logic in all of this.
I actually went online to check my last bill to compare my BT Infinity charges and landline to an offer that BT sent me over the post to renew my contracts (I havent checked my last 3 bills as the charges were all normal). But... Surprise I see a bill for £179.18, £129.99 of it were for this... So my mood changed from "Renewing my BT Infinity and Landline contracts for 8-th year in a row" to "I am moving everything somewhere else". BT is not the only fibre optic provider in my area and certainly I will get a 3 months free, at least, somewhere else to compensate for this charge, if this stays on. I dont really want to move as I was very happy with everything so far, but a charge of this amount can be troublesome for some people (me included). Money dont grow on trees...
I really hope for a positive resolution. Will definitelly post, again, how everything is going on.
Thank you again to everyone that has viewed and responded. At least the community is good.

Engineer Home Improvement Service Formally Known a...

Just saw this;
http://bt.custhelp.com/app/answers/detail/a_id/12439/c/345
When did BT rebrand a 'faulty line' to Engineer Home Improvement Service? I know they have always tried to put a nicer sounding spin on negatives things like changing BT Faults Helpdesk to My Help and Support but calling an engineer visit that is just stupid.

...or charging £99 for replacing their own 'faultly' BT Hub...
DISGRACEFUL!
even more reason to go to another BB provider, with more reliable equipment

Why was I charged for Engineer Home Improvement Se...

My latest phone bill includes £129.99 for "Engineer Home Improvement Service charge".
This is puzzling. At the end of last year my broadband service was a disaster. Constantly dropping and all over the place.
Thanks to the excellent support I received elsewhere in this forum, an "engineer" called and fixed it.
The problem was not on my premises, but in an external cable that BT had installed many years ago. The engineer disconnected that connection at the BT junction box entering my house and the line suddenly improved.
I was told that external lines issues were down to BT.
The engineer replaced the somewhat corroded junction box and the first phone socket into the house. I asked for neither of these changes. It was the engineer's idea. At no time did he suggest that there would be a charge for this work. Had he done so, I might well have declined the offer, certainly at that price.
Is there an explanation for this charge? How do I query it?

Hi michaelkenward,
We can investigate the charge for you and review the engineers report to find out why they have raised this as a chargeable visit. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Engineer Home Improvement Charge?? Please help!

Hi,
I'm hoping you guys will be able to help me.
I've only been with BT for a few months, and in the first few months we had nothing but problems - we probably only had 2 weeks worth of useable broadband in the first 6-8 weeks because the phone line was so rubbish, and the hub they had initially sent us was faulty.
We've been paying our bills as normal, but on the last one we've had a charge of £129.99 for an 'Engineer Home Improvement Service'' for the 09/06/2014. I've just been on the phone to customer services to dispute the charge - because as far as I was aware any faults there were with the line were down to BT, especially because they had to get a cherry picker to fix the line on the telephone pole on the road near our house? The guy i've just spoken to says that the engineer report says that it was down to a fault on the outside wall of our premises, which has happened over a long period of time (nobody told me about this at the time of the visit or even afterwards?). But what also confuses me is that I have only been with BT for a few months, and when we joined BT we had requested a new phone line so how is this so?
Everyone keeps telling me something different, that we shouldn't have to pay because it was on the outside of the house etc etc. Why should I have to pay for damage that has happened over a long period of time when I had only had the phone line for 4 months when the repair took place.
Either way I was never really made aware of the fact that I would be paying £129.99 for a fault that wasn't ours?
I'm hoping that someone might be able to clarify the situation? Is there any point in me trying to dispute this? In my experience with BT so far they have been pretty useless at helping us with any of the problems we've had.
Any help will be hugely appreciated!
Thanks

here is the link to the bt explanation http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
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Faults, New Lines and Engineer Home Improvement Se...

I've got a poor line. Noisy, crackles, terrible broadband speed. It was fine for the first 2 years after we moved here, but then everything went flakey in November.
The house has a lot of phone points. I assume they were not 'official' BT extensions, and would be out of warranty anyway.
The phone line test says that the line appears fine.
So I need to get this sorted. I'm assuming it is most likely a fault on our property, given the rather byzantine extensions we have, so I'm expecting to have to pay. The 'Engineer Home Improvement Service' is listed at £129.99
My question is this: is the quoted figure a maximum? Or is that a call out fee, and I could end up paying more than that?
Because if the latter, it would be cheaper for us to just get a second line installed, then cancel the first line when we're sure it works. Okay there's a small chance I'd have to pay nothing with a callout, but if there's a chance I have to pay much more, it isn't worth the risk.
Anyone know how this works?

Do you have a NTE5 master socket and if so can you try the test socket and see if that helps. By connecting to test socket that should eliminate all your extensions unless some sockets are not wired back to master.
This explains about home improvement http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
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Engineer Home Improvement Visit

Hello,
I am at the moment incredibly angry and disappointed at BT and it's customer service.
The issue:
We had a Bt Internet line that would drop off dramatically whenever anything was looked at online, no matter the source, it was a constant issue that made the service in every way completely unuseable, slower than old dial-up, and we contacted customer service and the IT helpdesk multiple times.
We followed all of the BT actions online that took us through how to check if it was a problem our side, and tied in with the on-the-phone reps to also find that there was nothing that could be done to fix the issue.
Due to this we were informed a BT Engineer visit would be required, and on the phone I specifically said to the customer service person "will there be a charge? because I am renting and it would be up to the landlord in this case" and was told "No"... I was told there would be no charge.
I then received a text I believe the day before the visit stating that there would be a £129.99 charge if the fault was with my "set-up or equipment" as explained on http://bt.custhelp.com/app/answers/detail/a_id/12439/c/345
I checked this and it was what i had gone through with the telephone person, and I had been told that there wouldn't be a charge and so I awaited the Engineer visit. On arriving the Engineer took around 5 minutes to diagnose the issue as being at the point of the master socket, and I asked him only to be told that there definitely would not be any charge. I asked him again: was told no charge. He then fixed the issue, and off his own back moved the point of the master socket, to which I asked "I am not going to be charged for this otherwise do not do it", he said no charge. Finally for a fourth time on his leaving I asked him again to "no charge".
I have now seen £129.99 to go out on my account, have rung BT and received an incredibly unhelpful representative who has said that as we received a text, and the Engineer has said it was our equipment at fault, that we were due the charge. I have read across multiple sites and newspaper articles about ombudsmen requirements to get an answer on this exact issue. The definitions of where a charge will be required are not clear, we are being told that the Engineer has no right to tell us if a charge will be incurred, but guess what: that's a customer facing representative of the company and service being required who is telling us there will be no charge, after a telephone representative has preiously told us there will be no charge.
The only way I will be satisfied with this will be if the charge is taken off the account as it really is horrendous that this service is priced beyond any viable amount, the service and requirements of being charged or not are unclear, and when the person who represents you comes on site anything they say is completely void but that is not put anywhere.
Can I be contacted ASAP to discuss.
Best Regards
Evenweight
Solved!
Go to Solution.

Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
If you need direct help from BT or have an urgent problem please use this linkContact Us.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
Thanks
If you are the phone account holder, then you are responsible for the charge, its nothing to do with the landlord.
This guide may help.
http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
Its not unusual to find that speed issues are due to incorrectly wired extensions, or microfilters missing.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home improvement gharge

Morning all, just been charged £129 home improvement service. Engineer visited on 6th Sep because of a fault on my phone, said faults were outside and had to get line changed over to the exchange. Then he found a fault on i think the dpo box by our main entrance to the block. I asked will i incur any charges answer no!. He was then working at my master socket, i asked again will i incur a charge answer no. He was then running a new piece of wire from front door to master socket, i asked is it faulty answer no just a bit of noise on that piece of line, will i be charged answer no. By the way he arrived at 0810 and it was now about 1130. Said he had about 3 faults outside and that's what had taken so long, i asked any faults inside and will i incur any charges answer no!. So why have I been charged, hope you kind folks can give me some advice on how i can deal with this.
Ps. I think he finally finished about 1245
Many thanks
ashley.

I have asked a moderator to provide assistance, they will post an invite on this thread.
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Home improvements BT,s big con.Charging when they ...

Below is a complaint I sent by letter..It explains it all..From Extorsion to Blackmail.
Dear Sirs,
On the 21/9/14 I woke up to find my Broadband/phone was suspended. It stated that there was an outstanding bill and that it needed to be paid and unless it was paid I could not speak to any BT customer services. I had to call a number to pay this BT bill and to find out what the amount of that bill was.
I paid this bill and spent a ridiculous one hour trying to find out why I Charged £140 appox. I was told £129.99 was for Home improvements and a recent landline charge. I was told that BT could not get in contact with the Home improvements office and that I was to call again on Monday 22/9/14. I called on that day and spent about another hour on the phone being passed from person to another. I was told by a manager from the Indian call centre that I would receive a call before 2.30pm on that day. After waiting in awaiting that call, no-one called. That in turn forced me to call again and by having to do that I had to spend about another hour on the phone. This person called me in the evening stating that he could not get through to the appropriate office, but I said he could have called me at the arranged time to state this and save me time pursuing him at a later time.
As stated I called in the evening on the 21/9/14 after the promised call did not come to fruition. As stated I spent an hour appx being passed from person to person going over the same ground which is depressing and eventually I was put in contact with the correct person who could look at the engineers records.
I was told in previous calls that I was charged £129.99 because of a Home improvements charge. That being that an engineer called when the line was dead when I first moved in to the above address.
My defence was that the engineer fixed the fault outside the boundaries of my flat and that being so the charge was free. She looked at my records and took one second to agree that the engineer did do the work outside my boundaries of my flat.
My formal complaint is as follows,
a) BT suspended my account without giving a reason.
b) I felt that I was blackmailed under duress to pay the bill otherwise I could not use the service nor could I speak to a customer service personal about the issues.
c) Why send an engineer bill three months after the advent.
d) Why ask to pay an engineer bill when BT knew that they did the work outside the boundaries of my flat and thus it is free.
I feel BT were trying to charge me an engineer bill and hoping that I would not ask why. I find this an act of extortion.
e) Before asking me to pay a bill, BT should tell me what repairs were carried out. In this case I spent three hours in all on the phone with BT trying to find out why I was charged £129.99 and what the fault was about. Despite being told the fault was outside the boundaries I was never really told what the fault was. BT should not be allowed to charge people for a service and then not tell them what the reason is.
I feel this case should go to the commission as I feel fowl play is at hand here.
I also feel compensation due although BT have pathetic bias rules about that.
I have had also ten previous serious issues before this complaint.
I have sent a letter to your office in Durham and I want a letter response to my formal complaint and not a phone call. A phone call can be arranged after the letter. I find the issues raised are serious.
I know a Angela Townson who works in your department who dealt with previous issues and I wrote to her by email but she decided to disappear. She promised that BT tell me the reasons they are billing me before the bill is honoured. In this latest case it has happened again where BT has not informed me at all what the bill was about.
Yours not,

Hi Customers,
Although BT admitted liability with regards my case above and gave compensation..I have just been sent emaills stating they have took money from my bank account without telling me the reasons why..So I am chasing that issue.
Just had a call from BT,s Cyril Ming who is claiming BT did no wrong with a raised voice, although his colleague Lynn Clark stated BT did wrong and admitted Liability..It appears BT do not like you to be right and they will make your life hell if they are proven wrong.
They can be unpleasant..I had issues with my eyes and I still do..60% blind..I am having many operations..I had a Cataract due to a previous operation..This is where Crystillin protein cells clump together if the eye is put into shock. I had an intraocular lens put in, however, Epithelial cells grew on the back of the lens and now I need a YAG (Ytrium Aluminium Garnet)laser treatment to destroy those cells so that I can see..Its been a long journey but I believe all will be well soon...
BT Knew I was blind and yet when I had issues before with my phone that did not work for a month, I was told to get a mobile phone..Athough BT was incompetent regarding my landline they infact blamed me for making my own life difficut because I did not like using mobile phones..Disgrace....

Being screwed for £99 home improvement charge - he...

I had already had a dodgy line for years (including various inconclusive/ignored complaints), even in the master socket. When the house was rewired and still no improvement, I called out BT engineer and he fixed the problem. He did some recabling outside and also claimed the (new) extension wiring was incorrect and needed looking at by electrician (I never bothered in the end). Problem fixed on master socket and all the extensions - great!
Next thing I know I get a 'stealth' £99 charge for 'home improvement'. I complained through BT website and have already spoken to two call centre drones who want to "stand by the engineer's report" which states the cause of the fault was the new internal wiring (this cannot possibly be true). Funnily enough that report already seems to have changed (the first lady falsely claimed no outside wiring had been done at all, and told me I was lying. The second admitted the outside wiring but claims it is irrelevant). Is this going to be third time lucky or am I wasting my time expecting common sense to prevail? Does anyone know how else I can get traction with this?

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Home Improvement Charge

Notified today of proposed £129.99 Home Improvement charge. Spoke to help desk who reviewed paperwork and agreed that charge should not have been made.[ Fault was on BT's side of the line] Confirmed this fact in e-mail. However, said that payment for bill including cancelled service charge, would be collected before credit made. In effect this means that it will take 9 months [three bills] to clear this credit.
When contacting the service desk I noticed that there is a message asking you to "press ?] if your call concerns home improvement charge queries. This would suggest that I am not alone in quering these charges. BT's error has cost me time on the phone to resolve; given BT 9 months use of my money and additionally cost me circa £16 in calls [ which fell outside my call plan] to secure a telephone connection whilst the line was down.
Has anyone else had a similar experience of incorrect charging for Home Improvement visits or am I really the only one being billed incorrectly?
Regards

Welcome to the forum. BT tend to avoid giving refunds when you end up in credit, preferring to let the collection system sort it out automatically. As you've found, this can take some time to resolve things if you're on the Monthly Payment Plan.
The MPP has outlived its usefulness and quite frankly is no longer fit for purpose in a number of respects. My advice would be to switch to monthly billing, which involves each bill being cleared in full by direct debit about 8 days after the bill date. Any credit is applied immediately, and if the credit is more than a month's bill you will make zero payments until the balance is restored. The downside is that you can't choose your DD date and any one-off charges can't be spread over several months.
I changed to monthly billing after a series of problems with the MPP and have not looked back. There is info here, or you can get it set up through Billing Live Chat.
You can click the white star next to this message if you think it was helpful.

Firefox users cannot presently exercise choice, to opt-in or out of "data collected for improving services." As a result, Firefox is constantly dialing home, sometimes four times a day or more up to 48 times a day. There is some over-stepping and redunda

I understand the charter on this is to "check-in" once every time the program is turned on, and then once every 6 hours after that, or, once every 24 hours presumably. But the phone-home-effect is over-stepping these basic parameters. If a user turns their browser off and then on, Firefox is still obligated to "check-in" even if it just checked in 3 minutes prior. If the coding is not pre-designed to overstep, or act excessively in a redundant focus, the instance of once every six hours or once every 24 hours, is still overmuch if a user has been doing this (non-voluntarily-participating) for 9 months or longer.
== This happened ==
Every time Firefox opened
== This started when Firefox took up the initiative of "improving service. to end users" or similar idea, making the web safer for novice users, etcetera.

Opening question was truncated. Should read: "Firefox users cannot presently exercise choice, to opt-in or out of "data collected for improving services." As a result, Firefox is constantly dialing home, sometimes four times a day or more up to 48 times a day. There is some over-stepping and redundancy here. It would seem the practice of "improving service" has been accomplished with as much information as Mozilla has gathered in the last 6-18 months about its users habits. '''Isnt it about time to give users the option to opt out of that now that most the heavy liftiing has been accomplished?'''"

Engineer service charge

For some months the line has suffered from noise,crackling with the broadband going down. Worked out it happened when it rained. Telephoned 0800 800 151 when the line was crackling. They tested the line and rang back. Explained there was a fault and they were able to confirm it was inside the house and if an engineer called it would cost £127.99 on that basis. Spent a week testing everything in the house, found nothing and then rang back to book the engineer.
He called on a nice sunny day and found nothing. My house wiring was fine afer all. He confirmed that he would be unable to locate the line fault in the absence of the line noise, but couldn't stay until it rained.The following day it rained and the line crackled for hours, telephoned and was informed the engineer had made alterations which would take effect over the next 24 hrs. The crackling continues months later.
My bill arrived and has a charge and I am informed the indian lady says she read a card out to me, which she didn't, advising me that a charge would also be made if 'the engineer deemed the service to be fault free and the visit unnecessary'. The BT records confirm both before and after the visit the line had a fault on it, and since BT state that noise on the line is a 'fault' (actually its a symptom) then surely that means the visit was 'necessary. Also the engineer confirmed he couldn't possibly resolve the line fault (that would be the one confirmed by BT) in the absence of any line noise (that would be the intermittent noise which occurs when it rains and the faulty line becomes damp). So was in no position to confirm the line was fault free, only noise free. Not the same thing. The absence of a symptom doesn't prove the absence of a problem.
I telephoned and spoke to christine who said they would get a transcript of the phone call, and would call back in 48 hours. They didn't, I did and it seems the phone call wasn't recorded. Shirley confirmed that her line Manager would ring within 2 hrs. She didn't. I telephoned and spoke to Deidre in Soiuth Wales who informed me Lyn the manager in Warrington had left for the day but cathy would leave a message on her desk.
Is it just me?

6/12 @ 14.50 yvonne hadn’t called back so tel got through to Newport South Wales Yvonne’s line was busy so it was suggested an e-mail could be sent. I declined and was put through to Greg the mngr there. He had read the file and was adamant the chrge would not be refunded on three counts 1/ since the charge had been applied to my bank account the BT charge had been accepted. I said there was a difference to my bank account being charged and my 'accepting' the charge. The direct debit scheme makes that clear and thus it did not stop me from complaining about it. 2/ The lady in India had confirmed she had read out the card and would not have been able to book the engineer unless she had. When I suggested all she had done was tick a box he said she had raised a note, same thing. My contention is her action doesn’t confirm the card had been read out only that she says she had. 3/ That the engineer called and confirmed there was no fault on the line. I said no noise doesn’t mean no fault. He then said if there had been a fault then I would have complained since August and I informed him I had complained within 24 hrs of the visit. Oh dear oh dear. As an ex manager of a call centre for a major bank (amongst other things) I think Greg could tighten up his customer care skills.
I insisted I needed to speak to a senior mngr in accordance with BT’s complaint procedure only to be advised I was wasting my time the charge would not be refunded. I suggested to Greg his attitude was making his Senior Mngr redundant. Greg informed me I could expect a call from a senior mngr in 72 hrs we will see.
I do not expect BT to change their tune on this only the ombudsmen will be willing to look at things differently away from the company mantra.
Wonderfully enough the line then crackled, broadband dropped and I couldn’t immediately post this on the forum. Hey ho.tel 0800 800 151. @15.39 and had a very nice conversation with Adam who was kind courteous and efficient. Having been the point of contact with BT for a major bank I know BT do have some exceptional people on board but they seem to be mainly siphoned off to the corporate teams who were a joy to deal with.

Service charge

On May 27 I called , the xfinity was out. The rep went thru all the steps and said I needed to have a service charge. I asked if I would be charged. She said no. On May 29 a service rep checked came and determined that when xfinity 1 was installed. The rep DID NOT EXCHANE AND UPGRADE. All the boxes in the house. He changed this out and it works perfectly. THIS SHOULD HAVE BEEN DONE WHEN XFINITY 1was installed. He said I would NOT be charged. YES I wad charged. And it has been impossible to get this resolved. Any one know who I can call to get this fixed

I tell everyone on this site that if you have Comcast/Xfinity you are going to be billed what-ever they want when-ever they want and THERE IS NOTHING, NOTHING, NOTHING you can do about it except cancel your service. Service charges are the bread and butter for this company. That along with service fees is where they get all the customers upset with increases as they see fit..... They even charge their customers service fees/shipping charges on THEIR EQUIPMENT to the customers.....They charged me freight fees on shipping THEIR replacement box that was to replace THEIR faulty equipment already in my home...? Comcast/Xfinity signs you up with misleading and incorrect price quotes and once they have their "service agreement" they consistently raise their serice fees, AGAIN, when-ever and what-ever they want. My service started at 127.99, increased to 141.72 during the first year and is now quoted to be 172.84 for the second year PER "CUSTOMER SERVICE" .......What do you want to bet the 172.84 increases soon???????Comcast/Xfinity DOES NOT OFFER OR UPHOLD PRICING QUOTED AT TIME OF SIGN-UP TO THEIR SERVICES. Comcast/Xfinity and I entered a "Service Agreement" quoted by the sales rep stating that the first year would be 127.99 and the second year would be $20 more = 147.99????IF THEY DONT HONOR THEIR SERVICE AGREEMENT WHY DO WE HAVE TOO?I am contacting the BBB, for what-ever reason, to see if there is any legal or "non-legal" binding contract that I (we) have to follow regarding their corporate "service agreement". Again, if they dont honor it as the service provider why do we?????? Get out as soon as you can.You will not be happy - There is no customer service with this company.Good Luck - You are going to need it.Regards, Chris A MolenaurComcast past, present but not future "customer".

Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.

Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

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