Engineers not carrying boxes?

Please hear my tale of woe and be warned.
I recently changed from BT vision (rubbish box that started to freeze and forget recordings) to the Youview as I signed up to netflixs and few changes to my account and packages. This was all fine and box arrived when stated and i installed box and was instantly impressed as it worked some much better. Then after 2 days then the trouble hit.
The box cuts out it forget the channels and mainly the Sky Sports which is frustrating during a game. I have to retune the box all the time and it even cuts out and reboots itself. I informed BT and they got me to do the maintance mode reset and turn on and off etc etc. and wait for 2-3 days to see if the problem persist. Oh course the problem persisted they then agreed to send an engineer a few days later.
The engineer arrived and messed around with the settings and what not and said he done a software update but what I have described is a common problem with these old refurbished box. Hang on old refurbished box?? I just signed up to a new 12 month contract and they have given me a rubbish second hand box! Surly that cant be so the engineer was doing a few more tests concluded the box is faulty but working ok at the moment and I had a I went online and sure another there's a G4 box which is smaller faster lighter etc etc So I asked the engineer why have I been sent this old box and how do I get a new one is that something he can swap for me he replied that the does not carry boxes on his van and I would need to get and openreach engineer out or get BT to send one.
So I rang up AGAIN saying I still have the issue and the engineer said the box is faulty but he can not replace it as he doesn't carry them (whats the point in that) I need openreach to turn up. The person I spoke to said I should have been sent the G4 and agreed as I was in the first month still they will send someone to swap it for free but can ot just send it out to me.
Another day off work and right on time an engineer turns up again. Guess what he was not a openreach engineer either and someone who also has no boxes on there van ( I struggle to understand what the point in these guys are)this engineer said everything is fineif I have a problem I have to contact BT direct to get them to send an openreach engineer.
Im getting pretty sick of it now and cant get the time off to keep sitting waiting for the wrong guy to turn up. How hard can it be to just send me the correct box ill happly return this rubbish one and to be honest I simply regret the whole ordeal and wish I never re-signed for 12months either the engineers are lying which I doubt as 2 have said the same thing or BT has not got a clue how pointless these people are if there job is TV repair and they don't carry spares?!.
Can anyone one here please please point me to how I can get an openreach guy to come with the correct box or simply better yet just get one sent like when I signed up?? otherwise im stuck with this rubbish for a year!!

Hi Therobster85,
Welcome to the forum and thanks for posting, I'm sorry about the problems with your Youviewbox. I wanted to clarify that BT Openreach do not maintain or carry Youview boxes either this is solely done by the Qube engineers and I am really sorry about that incorrect information.
Please use the 'contact the mods' link in my forum profile to send over your details and we'll be happy to look into this further. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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