Enhancing Agent Inbox Search - Assigned to category

Hi Experts,
I got an requirement where we need to enhance the search criterion for Agent Inbox( Assigned to field). What I was planning to create an AET field for Case Owner( a criterion which will fetch the results based on case owner).
At present in available Assigned to there are fields Me/Case owner. Which searches based on me as an Employee resp and case owner where emp resp.
Can anyone please guide how shall i proceed?
1. Can we create AET and enable that in Assigned to Tab.2. Which database table shall i use for the AET. Meaning is there any specific table shall i choose for the field while creating AET)
Really appreciate your inputs on it. Thanks.
Regards,
Dinesh

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and enter search it is not pulling all the records what is expected.
Can you guys please tell me what might be the problem here any code change or customizing changes required to set this right ?
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Regards,
SAPIENT

Hello,
If I were you, I would debug the query involved in work item search, and see the conditions used to retrieve the work items, and see why some are note retrieved.
In the past, we also had some strange behaviour regarding agent inbox, so I would also check OSS notes, under application area CRM-IC-UNI.
The DB tables involved are, if I am not mistaken, SWWWIHEAD (header info) and SWWUSERWI (assignement of workitem to users).
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Hi Sivakumar,
AET is the best way by far to create a custom field in this area. It is easy and simple.
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Closing this thread due to lack of replies

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Udaya

Hi,
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Hi,
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Hi,
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Dear experts
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Thanks Raj.
When I display the page AuiSearch.htm, I can see the coding for this dropdownbox:
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Stephanie

Agent Inbox - restrict blank search boxes

Hi
If I am searching with the filters within the agent inbox everything works well however,
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PM

Hi Padriag,
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Check this threads
http://scn.sap.com/people/kimberly.davis/blog/2009/06/25/sap-crm-70-interaction-center-agent-inbox-enhancements
http://scn.sap.com/docs/DOC-39532
http://scn.sap.com/docs/DOC-5357
Regards,
karthik J

Agent Inbox Enhancement with Z fields in CRM 2007

Hi All,
I' m working in CRM 2007. i have a requirement to enhance the Agen inbox search criteria with the Z fields. i have enhanced the BOL structure with the z fields and did some design layer customizing to get the drop of this Z fields. now i need to know how will i enhance the Genil layer or class in order to get the results. in 7.0 it uses the Reporting framework. how should i do this? ASAp answers will help...
Regards,
Subhashini.T

Hello,
We had exactly the same requirement on my project. And here is what we have done:
1) Copy class CL_CRM_QUERYAUI_RUN_BTIL and change method READ_BUSINESS_TRANSACTIONS to add something like that after line 150 :
WHEN OTHERS.
            IF   ls_param-name(1) = 'Z'.
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              DATA: ls_range TYPE CRMT_BSP_RANGE.
              REFRESH lt_range. CLEAR ls_range.
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                  flt_val        = ls_param-name
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ENDCASE.
2) Assign your knew class to object BTQueryAUI in view CRMV_OBJ_BTIL (via SM30)
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Kind regards,
Nicolas.

Enhancing the data request in Agent inbox

Hi ,
I have a requirement to add more custom fields to search view in Agent inbox and perform the search based on custom field values entered on screen by user.
I have added append structure to CRMST_AUINBOX_SEARCH with custom fields and in BSP_WD_WORKBENCH added the additional attributes too.
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If you want to enhance this functionality ,then you have to create a new structure with the custom fields and attach the new structure to this Search Object .
And after that you have to make code changes in GET_RESULTLIST of CL_CRM_REPORT_ACC_DYNAMIC . I hope its a
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Thanks,
Thirumala.
But after copying the class to Z name space and modifying the code in get_resultlist, how to point to this zclass .
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With regards,
Ravi

1. Did you activated the transfer structure in BW or not?
2. this might be also prob in the code which you might have writted in R/3 to extract the data. BY the way how is ur data source has been designed?
3. Did you check the connection is proper or not?
4. Is your load is picking any data or not? Is it lying with 0 from 0??
5. Check also Partner profiles in WE20 if any load is not working fine in BW system.
6. Also check whether the job is Active in r/3 or not?
Check the above to track some details and come back to us with more details..
Hope this helps.
Murali

Enhancing Agent Inbox Search - Assigned to category

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