Enhancing Service Product

Hi Experts,
I've created a set type with two attributes and followed the process described int he below link
https://wiki.sdn.sap.com/wiki/display/CRM/Creating%20UI%20Configuration%20for%20Set%20Types%20to%20display%20on%20CRM%20Product%20Overview%20page
but my set types with attributes are not displayed in the WEB UI.
For Service Products i've used WEB UI component PRD02OV to enhance.
Regards
Vinod

Hi Harshit,
I';ve added the set types and could able to display the attributes on the GUI, and also the enhancement set is already defined in my system and assigned to same client in which I'm doing the changes.
Adding set types : I just want into COMM_Hierarchy and Selected the Category and assigned to the Category,
But still it is not displayed.
Regards
Vinod

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I have an requirement to change the operation work center based on the service product in IW31/IW32 transaction. I am using the BAdi 'IM_SM_BADI_READT399A' for changing the main work center. It changes all the operation work centers except the first one. But I need to change it all the operations.
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Updating Service Product (PMSDO-MATNR)

Any BAPI/FM/UE/BADI that updates the Service Product during Service Order Creation/Modification (IW31/32)?
I tried this code:
i_header-OBJECT_NO = 'OR000004000183'.
i_header-material = '020000000000000102'.
APPEND i_header.
i_headup-material = c_x.
APPEND i_headup.
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APPEND i_methods.
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TABLES
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But still, nothing is updated to PMSDO. I have also tried this one:
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Hello Janakiraman,
Generally for configuration , you cannot update the configuraton directly . There are no bapis in VC to do so. you have to update the configuration data via the Object itself. Service orders are objects with type PMSDO. There is unfortunately no bapi that will update configuration directly. I checked BAPI_ALM_ORDER_MAINTAIN but that doesnot have any input data for configuration. Configuration is stored via unique number PMSDO-CUOBJ. You can then take this value and check the data in txn CUTABLEINFO. Instance = CUOBJ in CUTABLEINFO. You will find the object key and number in this transaction .Eg
INSTANCE           OBJECT-OBJECT_TYPE OBJECT-OBJECT_KEY
000000000000203448 PMSDO              OR000004032826
To maintain the data , you can check to enhance this BAPI , Otherwise best way is to get the CUOBJ number and use VC function modules to update.
But you will neeed to create a Z program to do. You can find all the VC function as mentioned in the thread above.
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Structure List for a Service Product ?

Hi,
If I maintain a Bill of Material for a Service Product, is it possible to view its components in the 'Structure List' of the Service Order ?
Situation is: Each Service Product represent a "Level of Repair" and only specific components are associated with that Service Product though the Serviceable Material may have several components (BOM).
Or how else can I associate allowable components to Service Product ?
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Raj

Hello Janakiraman,
Generally for configuration , you cannot update the configuraton directly . There are no bapis in VC to do so. you have to update the configuration data via the Object itself. Service orders are objects with type PMSDO. There is unfortunately no bapi that will update configuration directly. I checked BAPI_ALM_ORDER_MAINTAIN but that doesnot have any input data for configuration. Configuration is stored via unique number PMSDO-CUOBJ. You can then take this value and check the data in txn CUTABLEINFO. Instance = CUOBJ in CUTABLEINFO. You will find the object key and number in this transaction .Eg
INSTANCE OBJECT-OBJECT_TYPE OBJECT-OBJECT_KEY
000000000000203448 PMSDO OR000004032826
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But you will neeed to create a Z program to do. You can find all the VC function as mentioned in the thread above.
Thanks

How can SES enhance my product?

Hi,
I am using an Oracle Self Service Application. Oracle has provided a lot of search screens that basically pull data out of the database. I then navigate to other screens to perform a lot of actions by acting on any search item. Typical Oracle style huh!
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But i can create PO for Materials with the same process.
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Mahesh
What I understood from your case is you were able to create PR in backend for service items when you assign vendor manually durin g SC creation.
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If you want that desired vendor to be treated as fixed vendor you need to maintain the same in BADI BBP_DOC_CHANGE and method BBP_SC_CHANGE.
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Try this and see what document is created in backend.
PS:Reward points if the solution is helpful to you.
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Creation of Service Product with Set Type and Attribute

Dear All,
Please guide me with proper step by step process,
How to create the product with the set type and attribute for service industry in sap crm 7.0
Regards,

Hi Nitin,
Before creating the Service type of product, you have to define the Base category for Service type product. Generally the category for service will be created under the R3 hierarchy R3PRODSTYPE. You can create this category using the TCode:
COMM_HIERARCHY. Here you have to select the product type as Service and have to assign the set types to the category.
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Since you are using CRM7.0, you can do all these activities using a POWER USER role.
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Regards
Jochen

Hi
Sercie products will be created in CRM in service product type, while creating a service product you have to assign the Organizational data in sales and distribution tab
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Satheesh

Multiple Service Products in Service Order ?

Hi,
I have the follg business process:
A customer sends, say, 1000 Pieces of a Product A for repair. Problem in each Piece may be different - some may require just cleaning, some may require Parts replacement etc., which is known only after carrying out the repair.
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Raj

Hi Prasanth,
The level of Repair (Service Product) is determined based on 'Action Code (code to denote the action taken to rectify the problem in the Product)'. It is also imperative that the Technician should be allowed to select only those Components / Parts allowed for the Service Product.
Action carried out to repair is codified and is known only after repair. Hence segregating qty for each Service Product in the Repair Order itself is not possible here.
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Date Error on the Service Order while using service product

Hi PM experts,
I am working on the scenario resource-related billing, using service product in the service order created from a service notification linked to a contract with service product as the line item. service product is the material of DIEN material type.
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This error started only yesterday, and it was not there before. Basis team has confirmed that they have not done any new
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thanks for the help.
regards,
rajaraman

Hi,
Here is the error description with message number,
SYST: Date 00.00.0000 not expected.
Message no. FGV004
As an update to this thread, while searching for the reasons for the problem, i found that the characteristics used in the
warranty class were carrying default date value as 00.00.0000. can this be a reason for getting this error as the service
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Hope this information helps.
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Service product account recognition

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after sales order we have to do direct billing ?
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How to create a service product with a condition record?

Hi all
I'm quite new to CRM programming and I now need to create a service product with a condition record. For creating the product I use function COM_PROD_SERVICE_MAINTAIN_API and it creates a product propperly. The function offers parameter IT_CONDITIONS for creating conditions. But when you have a look at type COM_PRODUCT_CND_API_TAB of the parameter, then you will find a deeep tabletype with lots(!) of additional tables. In the conditions tab of the product I simply enter a Condition Type, a Sales Organization, a Distribution Channel, an Amount, a Currency and a Unit and everything is fine after saving.
Can anyone of you help me in how to set up parameter IT_CONDITIONS to get the above values into the product?
Thanks fou you help,
Michael Drechsler

Hi,
The link is https://support.oracle.com , you will have to request Oracle to link your user with your company support account.
Cheers,
Vlad

Service Product (Download from R3 or Create in CRM)

Hi, we are implementing service with R3 billing and were trying to determined if to download the service products from R3 or to create them in CRM and then upload them. Currently we have service products in R3 however it's not clear if it's a good idea to keep them now that we are integrating CRM.
From what we know, service products need to be mapped between CRM and R3 so that R3 billing can take place. In order to accomplished this, we can download them from R3 to CRM, but they are created as products of type material and not as services. If this is so, we assumed that we are loosing part of the functionality meant for service products.
On the other side, if we create them in CRM and upload them to R3 then we seem to have the integration and keep their functionality in CRM.
If this approach correct or actually it's a good idea to download the service products existing in R3?
Thanks

Gerry,
Did you get a solution for this issue? Could you please us know how it was resolved?
Thanks
Sanjay

RRB and service product

Hi
In my business scenario, I would like to create a service order with operations and components.
My question can be applied to both quotation and billing processes.
I would like to make a link between operation number and service product.
Let me try it with an example.
A new service order is created.
Operation 10 and 2 components linked to it.
Operation 20 and 1 component linked to it.
Service product "SERVICE" added in the order header.
Through the DIP profil I would change actual costs on operation in "LABOR" article. Article will stay article..
I would like to have in my debit memo request or quotation :
Item 10 SERVICE
Subitem LABOR operation 10
Subitem Component 1
Subitem component 2
Item 20 SERVICE
Subitem LABOR operation 20
Subitem Component 3
Does anybody already tried to do this?
Regards
Olivier

Hi
In my business scenario, I would like to create a service order with operations and components.
My question can be applied to both quotation and billing processes.
I would like to make a link between operation number and service product.
Let me try it with an example.
A new service order is created.
Operation 10 and 2 components linked to it.
Operation 20 and 1 component linked to it.
Service product "SERVICE" added in the order header.
Through the DIP profil I would change actual costs on operation in "LABOR" article. Article will stay article..
I would like to have in my debit memo request or quotation :
Item 10 SERVICE
Subitem LABOR operation 10
Subitem Component 1
Subitem component 2
Item 20 SERVICE
Subitem LABOR operation 20
Subitem Component 3
Does anybody already tried to do this?
Regards
Olivier

Service product not copied automatically from contract

hi
i'm creating a notification referencing a contract item and thereafter creating a service order from the notification.
i'm finding that in some cases the material corresponding to the contract item is getting copied in the service product of service order, while in other cases it is not.
i could not find any difference between the two materials.
pl help is solving the issue

A Project is automatically generated from a sales order, when material in line item have been allocated in CN08, This determines which WBS structure is to be used as the basis for project creation, which has also been linked to a STD network, Bcoz SD/PS assign is ON i the STD PRJECT DEFINATION control data.
ON - A WBS leg is created for each sales order line item including similar Network.
In OPSA only one root must not be ticked.
Setting in Material Master.
Delivery Plant in SALES ORG VIEW 1
Item Category Group SALES ORG VIEW 2
MRP type: NO MRP indicator ND
Strategy group: 85
Individual /coll reqmt: left blank /1 individual reqmt.
MAETRIAL must be configurable.
let me know if u need more help
CHECK all this setting in your reqmt.
ONE more thing, u will get the RESULT in CNS41.
u will find Project from sales order like CNS41, DB profile- tick selection criteria as sales doc.
value from sales doc will be planned revenue for corresponding WBS.
Creation of project from sales order in SAP Project system is described as assembly processing.
In the Project System only networks can be generated directly from a sales document during assembly processing. Indirectly the system can also generate work breakdown structures, when it creates the network.
1.You start assembly processing by creating a sales document for a material. This sales
document can be inquiry,quotation, sales order.
2. The system then
Configures the material, if necessary
Creates a network using the standard network as a template
Configures the network, if necessary
Schedules the network backwards from the required delivery date
Checks material availability
Costs the network and transfers these costs to the sales document.
3. When you save the sales document, the system saves the network together with the sales
document. If applicable, it also generates a project definition and work breakdown structure.
The project number is derived from the sales document number.
Regards,
ANSAR

Enhancing Service Product

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