Enhancing Web request page in Service Order in web UI

Hi,
We are upgrading from CRM 4 to 7 and we would like to display web request page in / from service order page. As per standard web Ui The web request & service order displayed separately, I have enhaced the view but still I'm unable to see the web request (Component:webreq) in Service order ( BT116_SERVOH). Can please gude me step by step how to enhance this in CRM 7 web UI
Thanks & Regards,
CHANDRA

Hi Deepak,
I think you may not be able to get Subject Profile field in Service Order. We had a similar problem in case of Activity Transaction. I guess this may be a bug or maybe you may need to use Categorization Schema for the purpose. Need to do more research in this area.
Regards,
Deepak

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In service order Search page,In Service Order Search criteria, In Status value drop down i have to show only user status?

Hi Team,
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Hi Kalpana
As Standard there are 2 separate search fields for Status.
One for User Status
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Are you sure that the other Status value you require are not for other Service Transactions different to the one you are wanting to search on?
If you need to make a only the User Status for a given selected Transaction Type, then you would need to make an enhancement to that Component
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Hi ,
Has any one worked on Web request in social services. If any one has any tutorials related to how to create a web page using this technology please let me know.
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Ansari

The context for each main item is close to what is given below:
Public Sector --> Industry sector
Social Service --> Like Government Services for the benefit of the society
Web Request --> A "simple" service request for use through a web application like ICSS
The Web Request in this context is NOT technology related. It is a transaction type and a kind of simplified Service Request . Likewise, Social Services should not be confused with "Web Services" in any sense.
Hope this, in some way, answers your questions or at least help you understand their "real" meaning.

Error while creating service order in web ic 5.0

Hi All,
we are facing problem with service order in web ic 5.0.whenever we click on service order in navigation area it is throwing an error message as given below.
Note
The following error text was processed in the system RQ4 : No business transaction type was found
The error occurred on the application server pssapcmq_RQ4_01 and in the work process 0 .
The termination type was: ERROR_MESSAGE_STATE
The ABAP call stack was:
Module: %_HTTP_START of program SAPMHTTP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system RQ4 in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server pssapcmq_RQ4_01 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server pssapcmq_RQ4_01 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 370 -u: BEJAW1M -l: E -s: RQ4 -i: pssapcmq_RQ4_01 -w: 0 -d: 20080111 -t: 133612 -v: ERROR_MESSAGE_STATE -e: No business transaction type was found
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Please help me
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Madhav

Hello Madhav,
You have to maintain your 'business transaction profile' (SPRO->CRM->IC Web->Business Transaction->Define bus. trans. prof.) in the customizing and assign that profile to your IC WebClient profile (the one you assigned in the org. model)
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Kind regards,
Joost

Error message BP does not exist while creating service order in WEB UI

Hi Experts,
i have an issue while creating a service order in WEB UI the system is automatically taking the BP ""created By"" but while saving the document Error message showing "BP does not exist"
we have already completed set up integration with HR .created the user as BP Role "employee"
Kindly suggest what are the other configuration that need to be checked.
Regards,
D Panda

Hi,
Have you made the assignment of the user (defaulting in created by) to the employee (under the identification tab in employee)?
Regards,
Parul

SRVR(Service Request) and SRVO(Service Order) are not appearing in IC_Agent

Dear friends,
We are planning to implement Service Requests and Service Orders in CRM 7.0 Interaction Center
The Service Transactions(Service Order/Service Request) are available in 'Service Professional' business role but not available in 'IC_AGENT' role.
The things i have observed
1. Without the channel the Transaction Type was not appearing in SAP GUI (CRMD_ORDER)
2. Even after maintaining the Channels the BUS2000223 (Service Request) did not appear in CRMD_ORDER but the SRVO- Service Order transaction type appeared.(BUS2000116 Service Process)
3. Have maintained the SRVO and SRVR transaction types as dependent transaction types in the 'Business Transaction Profile'; still when clieck on the Service Request or Service Order create I am getting the below error
'No transaction type is available for creating a transaction'
Below is the diagnosis
Diagnosis
No transaction type is available when creating a transaction. This can be due to the following reasons:
No transaction type is available according to Customizing
The user has no authorization for the transaction type
System Response
It is not possible to create the transaction.
Procedure
Make sure that:
The transaction type is set up in Customizing
The user has authorization for the transaction type
Can you please guide me where the actual issue is
Regards
Raj

Hi Raj,
As per your quarries and requirement please go through the link, it will help you in understandable way
http://help.sap.com/saap/sap_bp/BBLibrary/Documentation/C35_CRM701_BB_ConfigGuide_EN_XX.doc
Please reward points,
Cheers,
Sunil

Catalogs, code groups and codes not available in service order in Web UI

Hi,
I have created and maintained a subject profile for the service orders that i am using for my business scenarios. The same is visible under the objects tab in transaction data of the service order business transaction in the SAP GUI.
However the same are not visible anywhere in the Web UI (they are not available in the list of available fields as well in BSP_WD_CMPWB for BT116H_SRVO).
Can some1 pls advice me with the steps so as to make the catalogs, code groups and codes in my service orders available in the Web UI screen as well.
Will really appreciate if detailed steps are provided since I am new to Web UI technology.
Warm regards,
DP

Deepak,
I'm 99% sure (although dont quote me as I dont have a developer key so I cant finish my testing) that you're missing the context Nodes - so although you have the assignment block yuo have no link between the code set and the service order header. You havent referenced them in your comments on this post in any case.
Try this:
Go into BSP_WD_CMPWB
In the Browser component Structure open folder Component > Views
Double-click BT116H_SRVO/DetailsOV and in the structure expand to BT116H_SRVO/DetailsOV > BT116H_SRVO/DetailsOV > View Controller > DetailsOV.do > Context
Right-click on folder Context Node and click Create
Follow through the wizard defining a Z context Node (e.g. ZBTSubject) and a Model Node of BOL Entity BTSubject
Define any Dependencies etc you may wish to have and so on (most of the wizard is optional)
Repeat the same for the BOL Entity BTSubjectSet
Now go back in and see if your values are populating. I'm not a developer (and never have been), so I cant guarantee this will work as I dont have a developer key to test this, but I am quite sure that this needs to be done for you to get your values populating.
Good luck, Merry Christmas and a Happy New Year (& please award points if useful!)
Andrew Griffin.

Related resource billing. Separeted billing requests for each service order

!!!!!! Dear Experts, help me!!!!
The question's urgent!
I need to bill collectively for my service orders, which means I need to combine several service orders into one single billing request (debit memo request) during RRB.
I configured DIP profile, but DP95 creates individual billing requests separately for each service order.
Thanks in advance.
Edited by: Cyrill Colbinev on Aug 30, 2011 10:57 AM

Hi !
I hope you need to check it in copy control . Because there are some standard things which need to match for combine the invoice. like:-
1:- Billing date,
2:- Bill to party
3:- payment terms,
4:- Bill to party master data ( i.e agree to combine the invoice) etc.
And aslo the copy control from the Order to Billing document in header does it allow you to combine or not.
Hope it will help you.
let me know if anything required.
Thanks
Pitabash

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Hi All,
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Hi Priya,
Yes, there are differences (major) between the ICSS Service Request and a standard CRM Service Order.
A service request in ICSS is basically a query to ask for a specific service when they cannot resolve the problem on-line using other tools such as FAQ's or the solution search. Service requests can be linked to both registered and non-registered products and installed bases. Contracts that cover the requested service will be searched for and warranties can be validated as well. Appointment scheduling for a requested service can be set up as well.
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Deb

Business Object "Service Order" not found in Web Service Tool

Dear Experts,
We're trying to create a web service for Service Order via Web Service Tool,
but we can't find the business object "Service Order" there.
How to step to reproduce the problem:
1. Logon CRM WEBUI with the business role ITSERVICEPRO.
(or T-cd:BSP_WD_CMPWB > Enter component WS_DESIGN_TOOL > Test)
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-> In "Service Objects" area at step 1 "Select Objects", there's a drop down list box of "Business Object".
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How can we create a new web service for Service Order?
Any advise would be highly apprecaited.
Best regards,
F.T.

Hello Rocca,
It is hard coded in FM CRM_SALESDOCUMENT_FILTER that the item which is assigned to object type BUS2000140 would be removed from the upload relevant item list.
To get it replicated, I am afraid that you need to modify the relevant coding here.
Best regards,
Maggie

How to create a billing request for service order that has serv contract?

Dear Experts,
Can you please help me?
The scenario is, my client has service contracts with their customer but they want to charge customers not periorically but as and when they provide service (ad-hoc).
So how to bill the customer in this case?
In my testing if I have a service contract (order type = SC) then when I create service order, system automatically picks up standard order type SM01. (which is service order with contract.)
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Appreciate your help.
Best regards,
Abdul Rafey

Hi Praveen,
Thank you very much for your reply. I appreciate your time and efforts.
Ok, these are the steps how I have executed the process.
- I have created a service contract for an equipment. In the service contract, I have maintained the service material in the line item, maintained price and assigned equipment in the technical objects.
- I created service notification, which automatically picked up contract.
- When I create service order, from notification screen, system automatically picked up correct order type SM01 (Service order with contract).
- Then I planned operations and spare parts in the service order.
- Checked settlement rule in the service order is SDI.
- released and saved service order.
- Using IW42, in SAP ECC6, you can perform both time confirmation and material consumption using the same screen and also TECO service order. System issues message to say, goods issue have been posted.
- when you check the document flow of service order, you can see operations posted, and also goods issue posted.
- check cost tab to see actual costs. (if I want to settle costs from service order to service contract, I can do so w/o a problem in KO88)
- Use DP90, enter service order number and create billing request. System takes to billing request screen but it is blank. No line items.
- So, since there is a contract, in this case, am I meant to be creating the billing request from Service contract? instead of from Service order?
I hope I have clarified myself better this time.
Best regards,
Abdul Rafey

Web Request in Public Sector

Hi ,
Has any one worked on Web request in social services. If any one has any tutorials related to how to create a web page using this technology please let me know.
In SPRO it comes under Public sector->Social Service->Web Request
I have developed web applicatons using CRM Web UI(BSP_WD_CMPWB). How is web request different from Web UI developement.
Thanks
Ansari

The context for each main item is close to what is given below:
Public Sector --> Industry sector
Social Service --> Like Government Services for the benefit of the society
Web Request --> A "simple" service request for use through a web application like ICSS
The Web Request in this context is NOT technology related. It is a transaction type and a kind of simplified Service Request . Likewise, Social Services should not be confused with "Web Services" in any sense.
Hope this, in some way, answers your questions or at least help you understand their "real" meaning.

CRM WEBic - not able to find letter created for a service order

Hi Friends
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Rama

Hi
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"SAVEANDBACK" Button In Folloup Activity from Service order

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Give me solution...
Here Created folloup activity from service order in web ui.....In folloup activity after click the SAVEANDBACK then opend the serviceorder.....but i added the data in folloup activity... that data not refresh in serviceorder transaction.....if i opened agin same service oreder that time .. the folloup activity data apper in service order.....after click the SAVEANDBACK button in folloup activity that not refershing the values in service order..
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Hello again,
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Enhancing Web request page in Service Order in web UI

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