Enrolling iOS devices "not shown in Configuration Manager console"

After successfully enrolled my Windows RT I want to enroll my iOS devices (iPad 1 & iPhone 4). First step is completing the iOS configuration (uploading APN certificate). Next step I associated my devices by installing management
profiles (https://manage.microsoft.com). All my application appears when starting the Company Portal App but my device will not appear in my Configuration Manager admin console.
When I select the Support tile in the Company App it says "Name not yet available", I'm not sure if this is a normal behavior?
Any thoughts/pointers are welcome.
Regards,
Ronny de Jong | inovativ.nl | Blog: donnystyle.wordpress.com | Twitter: twitter.com/ronnydejong

Hi Jon,
I've installed the iPhone Configuration Utility and collected the logging below as part of enrolling the iOS devices (iPad & iPhone) and installed the Management Profile:
iPAD
Feb 22 23:08:36 iPAD profiled[255] <Notice>: (Note ) profiled: Service starting...
Feb 22 23:08:36 iPAD profiled[255] <Notice>: (Note ) MC: Profile -M-i-c-r-o-s-o-f-t-.-P-a-y-l-o-a-d-s-.-D-e-v-i-c-e-I-n-f-o -q-u-e-u-e-d -f-o-r -i-n-s-t-a-l-l-a-t-i-o-n-.
Feb 22 23:08:37 iPAD Preferences[256] <Warning>: Splitview controller <PSSplitViewController: 0x24a900> is expected to have a master view controller before its used!
Feb 22 23:08:38 iPAD Preferences[256] <Warning>: BTM: attaching to BTServer
Feb 22 23:08:42 iPAD profiled[255] <Notice>: (Note ) MC: Checking for MDM installation...
Feb 22 23:08:42 iPAD profiled[255] <Notice>: (Note ) MC: ...finished checking for MDM installation.
Feb 22 23:08:43 iPAD profiled[255] <Notice>: (Note ) MC: Enrolling in OTA Profile service...
Feb 22 23:08:51 iPAD profiled[255] <Notice>: (Note ) MC: Attempting to retrieve issued certificate...
Feb 22 23:08:51 iPAD profiled[255] <Notice>: (Note ) MC: Issued certificate received.
Feb 22 23:08:51 iPAD profiled[255] <Notice>: (Note ) MC: Retrieving profile from OTA Profile service...
Feb 22 23:08:52 iPAD profiled[255] <Notice>: (Note ) MC: Received final profile: Microsoft.Profiles.MDM
Feb 22 23:08:52 iPAD profiled[255] <Notice>: (Note ) MC: Beginning profile installation...
Feb 22 23:08:52 iPAD profiled[255] <Notice>: (Note ) MC: Profile -M-i-c-r-o-s-o-f-t-.-P-r-o-f-i-l-e-s-.-M-D-M -i-s -r-e-p-l-a-c-i-n-g -a-n -e-x-i-s-t-i-n-g -p-r-o-f-i-l-e -h-a-v-i-n-g -t-h-e -s-a-m-e -i-d-e-n-t-i-f-i-e-r-.
Feb 22 23:08:59 iPAD profiled[255] <Notice>: (Note ) MC: Attempting to retrieve issued certificate...
Feb 22 23:09:00 iPAD profiled[255] <Notice>: (Note ) MC: Issued certificate received.
Feb 22 23:09:01 iPAD profiled[255] <Notice>: (Note ) MC: Profile -M-i-c-r-o-s-o-f-t-.-P-r-o-f-i-l-e-s-.-M-D-M -i-n-s-t-a-l-l-e-d-.
Feb 22 23:09:01 iPAD profiled[255] <Notice>: (Note ) MC: Removing certificate with persistent ID 69646e7400000000000000a2
Feb 22 23:09:01 iPAD SpringBoard[51] <Warning>: Reloading and rendering all application icons.
Feb 22 23:09:02 iPAD profiled[255] <Notice>: (Note ) MC: Removing certificate with persistent ID 69646e74000000000000009f
Feb 22 23:09:02 iPAD mc_mobile_tunnel[260] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
Feb 22 23:09:02 iPAD mc_mobile_tunnel[260] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
Feb 22 23:09:02 iPAD mc_mobile_tunnel[261] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
Feb 22 23:09:02 iPAD SpringBoard[51] <Warning>: Reloading and rendering all application icons.
Feb 22 23:09:02 iPAD mc_mobile_tunnel[261] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
Feb 22 23:09:03 iPAD mdmd[258] <Notice>: (Note ) MDM: mdmd starting...
Feb 22 23:09:03 iPAD mdmd[258] <Notice>: (Note ) MDM: Looking for managed app states to clean up
Feb 22 23:09:03 iPAD com.apple.launchd[1] (com.apple.managedconfiguration.mdmd[258]) <Warning>: (com.apple.managedconfiguration.mdmd) Check-in of Mach service failed. Already active: com.apple.managedconfiguration.mdmdpush-dev
Feb 22 23:09:03 iPAD mdmd[258] <Warning>: Unable to bootstrap_check_in() to namedDelegatePort 'com.apple.managedconfiguration.mdmdpush-dev'. APS connections will not persist past process lifetime.
Feb 22 23:09:03 iPAD com.apple.launchd[1] (com.apple.managedconfiguration.mdmd[258]) <Warning>: (com.apple.managedconfiguration.mdmd) Check-in of Mach service failed. Already active: com.apple.managedconfiguration.mdmdpush-prod
Feb 22 23:09:03 iPAD mdmd[258] <Warning>: Unable to bootstrap_check_in() to namedDelegatePort 'com.apple.managedconfiguration.mdmdpush-prod'. APS connections will not persist past process lifetime.
Feb 22 23:09:03 iPAD mdmd[258] <Notice>: (Note ) MDM: Network reachability has changed.
Feb 22 23:09:03 iPAD mdmd[258] <Notice>: (Note ) MDM: Network reachability has changed.
Feb 22 23:09:03 iPAD mdmd[258] <Notice>: (Note ) MDM: Telling MDM Check-In Server about new device token.
Feb 22 23:09:11 iPAD mdmd[258] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Feb 22 23:09:11 iPAD mdmd[258] <Notice>: (Note ) MDM: Telling MDM Check-In Server about new device token.
Feb 22 23:09:13 iPAD mdmd[258] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Feb 22 23:09:13 iPAD mdmd[258] <Notice>: (Note ) MDM: Telling MDM Check-In Server about new device token.
Feb 22 23:09:14 iPAD mdmd[258] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Feb 22 23:09:14 iPAD com.apple.launchd[1] (com.apple.managedconfiguration.mdmd[258]) <Warning>: (com.apple.managedconfiguration.mdmd) Check-in of Mach service failed. Already active: com.apple.managedconfiguration.mdmdpush-dev
Feb 22 23:09:14 iPAD mdmd[258] <Warning>: Unable to bootstrap_check_in() to namedDelegatePort 'com.apple.managedconfiguration.mdmdpush-dev'. APS connections will not persist past process lifetime.
Feb 22 23:09:14 iPAD com.apple.launchd[1] (com.apple.managedconfiguration.mdmd[258]) <Warning>: (com.apple.managedconfiguration.mdmd) Check-in of Mach service failed. Already active: com.apple.managedconfiguration.mdmdpush-prod
Feb 22 23:09:14 iPAD mdmd[258] <Warning>: Unable to bootstrap_check_in() to namedDelegatePort 'com.apple.managedconfiguration.mdmdpush-prod'. APS connections will not persist past process lifetime.
Feb 22 23:09:16 iPAD mdmd[258] <Notice>: (Note ) MDM: mdmd stopping...
iPhone
Feb 22 23:23:22 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Checking for MDM installation...
Feb 22 23:23:22 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: ...finished checking for MDM installation.
Feb 22 23:23:24 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Enrolling in OTA Profile service...
Feb 22 23:23:24 iPhone-van-Ronny profiled[1078] <Error>: Feb 22 23:23:24 SecTrustEvaluate [leaf AnchorTrusted]
Feb 22 23:23:29 iPhone-van-Ronny profiled[1078] <Error>: Feb 22 23:23:29 SecTrustEvaluate [leaf AnchorTrusted]
Feb 22 23:23:29 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Attempting to retrieve issued certificate...
Feb 22 23:23:29 iPhone-van-Ronny profiled[1078] <Error>: Feb 22 23:23:29 SecTrustEvaluate [leaf AnchorTrusted]
Feb 22 23:23:29 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Issued certificate received.
Feb 22 23:23:30 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Retrieving profile from OTA Profile service...
Feb 22 23:23:30 iPhone-van-Ronny profiled[1078] <Error>: Feb 22 23:23:30 SecTrustEvaluate [leaf AnchorTrusted]
Feb 22 23:23:30 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Received final profile: Microsoft.Profiles.MDM
Feb 22 23:23:30 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Beginning profile installation...
Feb 22 23:23:37 iPhone-van-Ronny profiled[1078] <Error>: Feb 22 23:23:37 SecTrustEvaluate [leaf AnchorTrusted]
Feb 22 23:23:37 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Attempting to retrieve issued certificate...
Feb 22 23:23:38 iPhone-van-Ronny profiled[1078] <Error>: Feb 22 23:23:38 SecTrustEvaluate [leaf AnchorTrusted]
Feb 22 23:23:38 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Issued certificate received.
Feb 22 23:23:39 iPhone-van-Ronny SpringBoard[67] <Warning>: Reloading and rendering all application icons.
Feb 22 23:23:39 iPhone-van-Ronny profiled[1078] <Notice>: (Note ) MC: Profile Microsoft.Profiles.MDM installed.
Feb 22 23:23:40 iPhone-van-Ronny mc_mobile_tunnel[1094] <Notice>: (Note ) MC: mc_mobile_tunnel starting.
Feb 22 23:23:40 iPhone-van-Ronny mc_mobile_tunnel[1094] <Notice>: (Note ) MC: mc_mobile_tunnel shutting down.
Feb 22 23:23:41 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: mdmd starting...
Feb 22 23:23:41 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: Looking for managed app states to clean up
Feb 22 23:23:41 iPhone-van-Ronny com.apple.launchd[1] (com.apple.managedconfiguration.mdmd[1091]) <Warning>: (com.apple.managedconfiguration.mdmd) Check-in of Mach service failed. Already active: com.apple.managedconfiguration.mdmdpush-dev
Feb 22 23:23:41 iPhone-van-Ronny mdmd[1091] <Warning>: Unable to bootstrap_check_in() to namedDelegatePort 'com.apple.managedconfiguration.mdmdpush-dev'. APS connections will not persist past process lifetime.
Feb 22 23:23:41 iPhone-van-Ronny com.apple.launchd[1] (com.apple.managedconfiguration.mdmd[1091]) <Warning>: (com.apple.managedconfiguration.mdmd) Check-in of Mach service failed. Already active: com.apple.managedconfiguration.mdmdpush-prod
Feb 22 23:23:41 iPhone-van-Ronny mdmd[1091] <Warning>: Unable to bootstrap_check_in() to namedDelegatePort 'com.apple.managedconfiguration.mdmdpush-prod'. APS connections will not persist past process lifetime.
Feb 22 23:23:41 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: Network reachability has changed.
Feb 22 23:23:41 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: Network reachability has changed.
Feb 22 23:23:41 iPhone-van-Ronny awdd[1092] <Error>: libMobileGestalt copySystemVersionDictionaryValue: Could not lookup ReleaseType from system version dictionary
Feb 22 23:23:41 iPhone-van-Ronny awdd[1092] <Error>: CoreLocation: CLClient is deprecated. Will be obsolete soon.
Feb 22 23:23:41 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: Telling MDM Check-In Server about new device token.
Feb 22 23:23:45 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Feb 22 23:23:45 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: Telling MDM Check-In Server about new device token.
Feb 22 23:23:48 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Feb 22 23:23:48 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: Telling MDM Check-In Server about new device token.
Feb 22 23:23:49 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: Transaction completed. Status: 200
Feb 22 23:23:51 iPhone-van-Ronny mdmd[1091] <Notice>: (Note ) MDM: mdmd stopping...
Thanks,
Ronny de Jong | inovativ.nl | Blog |
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Yeah, I've tried 5 out of the 7 steps shown in their troubleshooter. The sixth step is one that is a major pain and I doubt would fix the problem: Reinstall iTunes. I know enough about PCs to feel about 80% confident that this step would not fix the issue. Plus, it's a major hassle with re-adding music to the collection. Nevertheless, I will look at it as a last ditch effort.
The seventh step is extremely vague and doesn't really help. "There might be a software conflict." Fine, but there's no way to find any such conflict, if one even exists in the first place, without a heavy dose of trial-and-error, several hours of time, dozens of reboots, and the patience of Job.
However, they do list some other steps that I'll try when I get home, such as making sure certain services are installed and running. I'll post my results here. Thanks, wiclee.

IOS 5 not saving Network configuration - bug

Can't find a place to report this bug so I'm doing it here...
1. Upgraded both iphone 3GS and Ipad 2 to IOS 5 - all working correctly.
2. Changed Enteprise password (due to corporate policy).
3. Now both devices require manual configuration of WPA2 Enterprise authentication whenever they are woken up. The network configuration is clearly being reset to WEP when they go to sleep.
I therefore conclude that the Authentication type is not being stored correctly by IOS 5, hence it is reverting to WEP.
Apple - please fix asap as this is severely impacting corporate use of both devices.
Thanks.

We also have deployed ain our company a number of iOS devices (iPhones, iPads, etc.). We are using WPA2 Enterprise as a security protocol and all our devices had no problem at all connecting to the WiFi network when at iOS 4. When we started upgrading devices to iOS 5, we started having exactly the problems you mention in your posts. I agree that this should be a major bug to iOS networking facilities, because it seems that it cannot store the WiFi account preferences with the correct authentication type and credentials, resulting in our devices not being able to enter the network AT ALL after being upgraded to iOS 5.
The nice thing regarding the issue is WHEN this issue occurs and when it is not. (it doesn't occur in all devices upgraded so far). If you have upgraded your device to iOS 5 from scratch (restore from iTunesand "Set as New Device" settings (no Restore from backup), then the issue emerges automatically for us.
If your user just upgrades when the iTunes message pop up appears, or manually ("Check for Updates") then all devices behave normally after the upgrade.
Something should be done ASAP, because we are facing a major problem over here...

Photos taken from iOS device not showing up on Macbook??????

I have photo streaming turned "ON" on my iPhone 5, iPad Air and Macbook Pro. For some reason or another I have been having problems getting the pictures to show up on my Mac. The only time I need for this to happen automatically is when I am listing on eBay. For example I took a picture of the item that I want to list from my iPhone 5. Within a few minutes the picture shows up my iPad Air. I am using my Macbook Pro to list the items. It took over an hour for one picture to come over. I called Apple and without having a device that is under the 1 year contract or Applecare they push this support forum on you or pay $19.95 for them to walk you through it.
Before anyone replies, I have made sure that I am signed in under my apple ID on all three devices and have photo stream selected as well. All of my devices are updated to the latest software. Being that I am having problems with my Mac it is version 10.9.4 running Mavericks. If anyone has any definite answers to this problem I am having I would appreciate all the advice I can get.

No offense, but there are not definitive answers when it comes to iCloud.
Reset iCloud.
On your iOS devices, tap Settings > iCloud > Photos then switch Photo Stream off then back on.
On your Mac open System Preferences > iCloud
Deselect the box next to Photos then reselect it.
Give iCloud a few minutes to re sync the data.

Movies Purchased on iTunes via iOS Devices not showing up in iTunes on my MacBook Pro

I have some 40 movies that I have purchased through iTunes on my iPhone. They all show up on my iOS devices as well as my Apple TV but only 8 of them show up on iTunes on my MacBook Pro. I have read threads from other users that found a resolution to their problem by "unhiding" the movies through iTunes in the Cloud but my account only shows Manage Devices & iTunes Match, so that didn't help unfortunately. I am runing the latest version of Mountain Lion and iTunes and I have gone to "Check for Available Downloads" but a window just pops up saying "All purchases have been downloaded for this Apple ID". Does anyone have any ideas or guidance on what I could or should do?

Hello RepsolRider
Go to the iTunes Store > Purchases, and then you should be able to see your purchases. Click the cloud icons to download your purchases. Also go to iTunes Preferences, go to the Store tab and make sure that Show iTunes in the Cloud purchases is checked.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Enrolling iOS devices "not shown in Configuration Manager console"

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