Enrollment Form Not Visible for Adjustment Reasons

Hi Experts,
I am having an issue with the Benefits enrollment not being displayed in the ESS portals. We are using an adjustment reason based open enrollment . The link is visible if give the event name as BENP_EVENT = OPEN which points to the form with standard open enrollment form listing all plans but we want to use 'OPN' (custom reason) instead of 'OPEN'. If i change the event to BEN_EVENT= OPN, it is displaying the link but not unable to read the employee and throwing an error saying, "infotype IT0171 doesnot exist for 00000'. Listed below is my configuration.Your help is much appreciated.
Adjustment Reason:
Form Setup:
Launchpad Link:
Launchpad Config:
Ess Page:
Thanks,
Vishnu

Hi Shankar,
Thanks!! for the reply. The application is in active mode only. The system is only taking the event name(BENP_EVENT = OPEN). I have to create another adjustment reason with 'OPEN' name just for form purpose and keeping my 'OPN' as is for my enrollment purpose. The problem is with 'OPEN' it lists out all the plans , even the ones that we don't want to show.
Thanks,
Vishnu

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