Enrollment issues after Benefits Configuration Changes

Question

Two of our Disability plans will no longer need to use Cost Groupings as a variant because all enrollees will have the same rates. I changed the configuration 'Define Cost Variants' screen (which has no effective date) to reflect this and added a new cost rule with a blank cost group effective 1/1/2011. All of the existing cost groups for this plan are now delimited as of 12/31/2010.
When we try to enroll employees in these plans for 1/1/2011 Annual Enrollment, the results are inconsistent. For some employees, the plans just don't show up on the enrollment screen. For those who are currently in the plans, the plan shows up, but if you try to enroll them, you receive this error message 'No entry for plan LTD1 / cost variant FINS / key //////0000000000000'.  If I change the enrollment date to 1/2/2011, the error goes away.
For employees where the plan does show up, and they have never been enrolled in the plan, the enrollment works fine for 1/1/2011.
Can anyone help?
Thanks

Answer 1

hello,
I have seen this error before and it was usually linked to incorrect configuration.
You should check your feature CSTV1 Cost grouping and make sure it returns the correct entry for the employee
Hope this help
Sarah