Entered wrong network unlocking code too many time...

Hopeing that you can help. My phone is a lumia 610 locked to the optus network. I accidentally entered the wrong network unlocking code too many times. The phone now blocks any sim card that I put in it. Asks for a PUK code. I got the PUK code from optus, entered it into the phone and it didn't work. I then took my phone into an Optusstore for assistance. They entered the PUK for me and it also didn't work. They then put other sim cards in the phone and it still asks for a PUK code. They tried entering the PUK code for these other SIM cards but it didn't work either. They then put these SIM cards in another phone to test and it worked no problem.
What's happened to my phone and how do I get it fixed?

The PUK code relates to the phone only. If you feel that the phone has somehow got "stuck" as you put it and want to try something yourself, then you could try the soft  reset or even the hard reset. Note that you will loss all your data and settings unless you have a previous backup.

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