Entering Workspace password issue

After the 10.2 update, a few of my sales force has issues when entering the workspace password and taking up to a minute and even two minutes to log into workspace. Before it was instatanous. I have directed them to wait three days for the device to become fully synced with the server and if that doesn't work, take the battery out. Each person with the problem has done as I instructed when the phone was charged or charging and within 4G signal. 
What else could be the problem?

There likely is a minimum number of letters for that. I have you tried doing it with 3 or more letters?

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