Enterprise Keywords Disappearing

I have a document library in which I want to use Enterprise Keywords. I am having problems though. To keep this simple and reproducible I have a created a document library and all I've done is added enterprise keywords using the option from the document
library settings menu.
When I click new document in the ribbon (there's no custom template) the word document opens with two fields shown below the ribbon under 'Document Properties - Server'. So far, so good. I enter the title and enterprise keywords, which give suggestions as
I would expect. Then save it to the documents library. As soon as I save it the enterprise keywords disappear.
I can re-enter the keywords, but shouldn't have to (surely?) and they will save. BUT, this will only happen if I keep the document open. If I close it after saving, don't re-enter the keywords and re-open it I cannot, no matter how many times I enter the keywords,
get them to stick. I could enter to tags, then modify, but I'll get a load of flack if I ask users to do that!
An interesting point is that if I enter the keywords into 'Tags' on the Save As dialog form - the Enterprise Keywords are overwritten with the value(s) I enter to the Tags.
Can someone help. Really easy to test. Note I am a site owner. I believe all settings for term store management are correct.
Darren

It can be permission issues.
1. Navigate to the list TaxonomyHiddenList, for eg- http://serverName/sites/Lists/TaxonomyHiddenList
2. Click on List Permissions in the ribbon interface
3. Grant Permissions for the specific users
It should be done now.

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<OriginalValue>vdw</OriginalValue> <OriginalValue>vdx</OriginalValue> <OriginalValue>vsd</OriginalValue> <OriginalValue>vss</OriginalValue> <OriginalValue>vst</OriginalValue> <OriginalValue>vsx</OriginalValue> <OriginalValue>vtx</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Webpage"> <OriginalValue>ascx</OriginalValue> <OriginalValue>asp</OriginalValue> <OriginalValue>aspx</OriginalValue> <OriginalValue>htm</OriginalValue> <OriginalValue>html</OriginalValue> <OriginalValue>jhtml</OriginalValue> <OriginalValue>js</OriginalValue> <OriginalValue>mht</OriginalValue> <OriginalValue>mhtml</OriginalValue> <OriginalValue>mspx</OriginalValue> <OriginalValue>php</OriginalValue> <OriginalValue></OriginalValue> </CustomFilter> <CustomFilter CustomValue="XML"> <OriginalValue>xml</OriginalValue> </CustomFilter> <CustomFilter CustomValue="Word"> <OriginalValue>doc</OriginalValue> <OriginalValue>docm</OriginalValue> <OriginalValue>docx</OriginalValue> <OriginalValue>dot</OriginalValue> 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    Jason
    Jason Guo
    TechNet Community Support

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    TechNet Community Support

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    Hi,
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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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