Enterprise learning/ Learning solution

Hi all,
I am looking for business requirements for the learning solution module.
Can anyone share some thoughts and requirements of the same!
Regards,
Bharat

Not sure I have got it completely wrong last 18 years, but shouldn't the requirements come from the customer? Obviously with help from annexperienced consultant to refine and discuss them, but if a customer needs a set of requirements from outside, then there's a perfectly cheap solution: they have no real business need and therefore don't need an LSO. Happy days :-)

Similar Messages

Implementing the Enterprise Support in Solution Manager

Hi Experts,
Can anybody tell me what are the pre requisites to implement Enterprise support in solution manager?
Also let me know what are steps involved in implementing the enterprise support.
Thanks in Advance
Hari

Hello Hari,
In order to implement Enterprise Support your organization should registered as a Value Added Reseller(VAR) with SAP. You can get all the required documentation under https://websmp104.sap-ag.de/solutionmanager --> Information for VARs, ASPs and AHPs which is in the left hand side of the page. However, you need to have a S-user ID of the VAR.
The following are the steps need to perform in implementing the Enterprise Support firmly known as Service Desk for VARs.
1. SAP Solution Manager basic settings (IMG)
a) Initial Configuration Part I
b) Maintain Profile Parameters
c) Maintain Logical Systems
d) Maintain SAP Customer Numbers
e) Initial Configuration Part II
     1) Activate BC Set
         a) Activate Service Desk BC Set
         b) Activate Issue Monitoring BC set
         c) Set-up Maintainance optimizer
         d) Change online Documentation Settings
         e) Activate Solution Manager Services
         f) Activate integration with change request Managemnt
         g) Define service desk connection in Solution Manager
   2)Get components for SAP Service Market place
        a) Get SAP Components
   3) Get Service Desk Screen Profile
       a)generate Business Partener Screen
   4)Copy By price list
       a)activate Service Desk BC Set
       b)Activate Issue Monitoring BC set
       c)Set-up Maintainance optimizer
      f) Business Add-In for RFC Connections with several SAP customers
      g) Business Add-In for RFC Connection of Several SAP Cust. no.
      h) Set-Up SAP Support Connection for Customers
      i) Assign S-user for SAP Support Portal functionality
      j) Schedule Background Jobs
      k) Set-Up System Landscape
      l) Create Key Users
      m) Create Message Processor
2. Multiple SAP Customer Numbers
      a) Business Add-In for RFC Connections with several SAP customer numbers
      b) Set-Up SAP Support Connection for Customers
3. Data transfer from SAP
      a) Data Transfer from SAP
4. Create u201COrganizationu201D Business Partner
5. Service Provider function (IMG)
      a) Business Add-In for RFC Connections with several SAP customer numbers
      b) Business Add-In for Text Authorization Check
      c) Activate BC Set for Service Provider
      d) Activate Text Types
      e) Adjust Service Desk Roles for Service Provider Menu
6. Service Provider: Value-Added Reseller (VAR)
      a) Business Add-In to Process Actions (Post-Processing Framework)
     b) Activate BC Sets for Configuration
     c) Create Hierarchy and Product Category
     d) Set-Up Subcategories
     e) Create Business Partner as Person Automatically
     f) Set-Up Automatic Confirmation of Messages
    g) Maintain Business Partner Call Times
    h) Set-Up Incident Management Work Center
7. Work Center (Web UI)
    a) Activate Solution Manager Services
    b) Assign Work Center Roles to Users
Hope it helps.
Regards,
Satish.

Enterprise wide wireless solution

Hi All
I got task to design enterprise wide wireless solution for my client. There are 50+ offices from 20-600 users. Offices are mostly connected as a hub and spoke by MPLS or VPN IPsec. Most of the office will have one or more WLC but some will have AP (H-REAP) only. User should be able to roam everywhere. Certificate must be deployed (EAP-TLS) on client and server. I’m not sure how to deploy Radius. Just primary and secondary centrally located or somehow distributed. Any suggestion re this whole scenario will be appreciated
Thank you

I agree with Stephen/Steve's post. Get someone to do the design, pre-installation survey, implementation and post-implementation survey. There are alot of things that can go wrong and there are misconceptions that need to be ironed out. For example:
There are 50+ offices from 20-600 users.
Ok. There's no biggie with the statement above. But it will not "gell" with the statement below:
User should be able to roam everywhere.
Alot of executives believe (incorrectly) that WLAN roaming and mobile/cell phone roaming are synonymous. This perception needs to be taken with caution.
You have 50+ offices. Ok, I get this. Now unless you are going to tell me that the "open space" between each offices will be covered with your WLAN then there's no such thing as "roaming". You will get the feeling of "roaming" when you are, for example, in an office with wall-to-wall wireless and you walk from one end of the building to the opposite end and you are still continuously on the wireless. This is possible because your client was able to continuously connect to the same WLAN and the WLAN handed your client from one WAP to another.

How to add enterprise Portal in Solution manager

Hello,
I wanted to add the enterprise Portal system in Solution manager ( for Service desk ) in SMSY.
Can anybody guide me how can I add the EP( enterprise portal system) in Solution manager
Regards,

Hello,
What is your SLD look like?
You have to connect the EP to SLD and use the LANDSCAPE FETCH job to import to SMSY - Txn SMSY_SETUP - Source SLD.
Now the non abap system data present in the SLD will be reflected in SMSY.
Refer below threads:
How to define an enterprise portal system(JAVA) in SMSY in solution manager
Re: Creation of solution for J2EE system
How insert Enterprise portal in Solution Manager
Regards
Vivek

How insert Enterprise portal in Solution Manager

Hi guys,
Can anyone explane me how can I insert an enterprise portal in Solution Manager?
I have execute this steps:
- transaction smsy
- landscape components -> Systems -> Create New System With Assistant
- Choose SAP Enterprise portal
After that I can see the Entreprise portal in smsy but I haven't inserted the ip of EP.
How can connect the E.P. with my solution manager?
I would configure the "System Monitoring" scenario for EP..
Thank in advance for help.
best regards
giovanni

does this actually work out?
To have SolMan 7.0 EHp1 installed and than to install SAP EPC on top of this?
SAP EPC is based on NW, so is SolMan 7.0. But according to the SolMan 7.0 Master Guide EPC/EP is not listed as a available Usage Type
Nesimi

Implementation of Enterprise Portal on Solution Manager 7.0 /ECC 6.0

Hello EP Experts
Need your help to implement Enterprise Portal on Sulution Manager. As we know Solution Manager/ECC has Java Stack, and since it has JAVA Stack Currently BI is working and its been using. Since, BI is there my undrestanding is part of Netweaver is installed on the Box. So, my Question is;
1. Is it possible to activiate or implement Enterprise Portal on Solution Manager/ECC with the available resources?
2. If yes, how to do this? What are the additional contents to be installed
Please provide me the detailed information regarding this.
Thank You
Aftab

Hi,
the enterprise portal is deployed /installed on the Web AS Java - not on solution manager. BI installation comes together with a portal installation. It's also possible to have a WebAS Java without enterprise portal but not in case of BI.
Regards
Anja

Ask the Experts: Single Sign-On with Cisco WebEx Meetings Server, Internet Reverse Proxy, and Enterprise License Manager Solutions

With Arun Kumar
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Single Sign-On (SSO) with Cisco WebEx Meetings Server (Cisco WMS), Internet Reverse Proxy (IRP), and Enterprise License Manager (ELM) solutions.
SSO standards such as Security Assertion Markup Language (SAML) 2.0 provide secure mechanisms for passing credentials and related information between different websites that have their own authorization and authentication systems. SSO enables simplified user authentication and management.
IRP provides public access, enabling users to host or attend meetings from the Internet and mobile devices. Although IRP is optional, Cisco encourages its use because it provides a better user experience for your mobile workforce.
Example question topics include:
SSO profiles and SAML 2.0 Identity providers (IdPs) supported in Cisco WMS
Basic configuration of IdPs
Interaction between IdPs and Cisco WMS
Difference between the cloud client implementation and Cisco WMS
Meeting access behavior in a split-horizon network topology with SSO
How to enable public access to Cisco WMS
Cisco WMS ELM operations
Cisco WMS ELM compared to other unified communications ELM or standalone ELM and compatibility/inoperability between them
Arun Kumar is a team lead in the San Jose Conferencing Technical Assistance Center. He has over eight years of experience in conferencing technology and specializes in Cisco Unified Meeting Place Express and Cisco WebEx Meeting Server. He joined Cisco in 2010 as an escalation engineer for the Cisco Telepresence group. Before joining Cisco he worked for the UK's third-largest internet service provider Supanet on VoIP technology and the *Nix domain. Kumar holds a master of science degree in computer science from Sikkim Manipal University in India, and he holds CCIE (Voice) and VMware Certified Professional certifications.
Remember to use the rating system to let Arun know if you have received an adequate response.
Arun might not be able to answer each question because of the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice, and Video community Other Subjects subcommunity shortly after the event. This event lasts through Monday May 17, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hello Mobile Service,
CWMS and Jabber integrations:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html#JABW_TK_SF2ED5E1_00
In above link start from section: Set Up Cisco WebEx Meetings Server on Cisco Unified Presence
then move to section: Add Cisco WebEx Meetings Server to a Profile
Once done, move to section: Specify Conferencing Credentials in the Client side. You will see above server already listed there, just go ahead and enter your username and password (pleae make sure this user already exists on your CWMS) and accept any certificate/s if presented. Jabber Integration is done and you can start testing the same.
Attached CWMS - AFDS integration doc.
Please let me know if any furhter question.
Thanks, Arun

Add sap R/3 enterprise system in solution manager SLD

Dear All
Required solution manager configuration documents.
We have DEV QAS and PRD server on SAP mySAP ERP 4.7 ( SAP R/3 Enterprise )
And during the installation of solution manager I select u201CConfigure a Local SLD u201C
Which steps I follows to connect or configure my sap system with solution manager ( SLD ) then I will configure central monitoring, TMS management, Helpdesk etc
Who to Configure SLD Bridge ( in SLD Server ) ?
in which system Run Transaction RZ70 ( In SAP R/3 Enterprise ) ?
and how to Verify that my system is connected and working fine With SLD
Please help me regarding u201C configuration solution manager u201C
Regards
Shahid

Hi
Visit for step by step details of Standard Configuration of Basic Settings
http://service.sap.com/rkt-solman-->SAP Solution Manager 7.0->Technology Consultants & System Administrators->Technical Configuration->just drill out there you can find lot of simulator how to install and configure solution manager
http://www.wilsonmar.com/sap_solution_manager.htm
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
Regards
Uday

Business Function Set: Enterprise AddOns in Solution Manager

Hello
For testing purposes I want to activate the Enterprise AddOn EA_PLM in transaction SFW5 inside a Solution Manager 4 installation but no Enterprise AddOn is available. Additionally there is only one Business Function Set called "telco reference pack" with two Business Functions. Do I have to set up something before I can active the Enterprise AddOns? I thought PLM is part of the Solution Manager 4 installation.

Hello Marc,
the Solution Manager consists "only" of an CRM-component, the SolMan component itself and the Netweaver 2004s platform. So no PLM (and no Enterprise AddOn) is available. SolMan coves some functionalities of Software Lifecycle Management, but does not include the PLM coding itself. For EA_PLM you need an ERP system.
Best regards, Alexander

Reg:implementation Enterprise portal in solution manager

hi all
i am new to the concept of solution manager .In this how can we implement Enterprise portal .Actually what an EP consultant work need to be done in this solution manager.can any one provide some real time scenarios info related to it .
regards
Deepika

Hi,
Regarding the implementation phase, Solution Manager helps you via several functionalities:
- Solution Documentation: Central documentation of processes, system landscape, custom code,...
- Test Management:Change impact analysis, End-to-end test management
- Change Control Management: Integrated quality management, Synchronized transports of various components, Controlled and documented adjustment of business processes incl. approval process
- Application Incident Management: Integrated service desk, Involvement of partners in problem resolution, Provide root-cause analysis for complex landscapes with diverse technology stacks
The most important part in from my perspective for a implementation consultant is the Project Documentation functionality, where you can get Implementation Content for Enterprise Portal. This includes business scenarios documentation and business process included in the Business Process Repository, how to configure different scenarios and business processes, test cases, etc.
I think you can find some information in the marketplace about this functionality. For example you may find something under service.sap.com/alm -> SAP Solution Manager and Tools.
Best regards,
Fernando

Self learning Learning Peoplesoft HCM

I am a HR professional and would like to learn Peoplesoft HCM - the functional side.
I am not from an engineering background.
Can you please guide me on where to download the software, installation and also manual to selflearn.
Thank you,
Venus

Go to edelivery.oracle.com and search for software that you are looking for.
Good Luck.
BsB

Airprint in the Enterprise across subnets [Solution]

This is a message to help folks figure out how to setup
Airprint across wired/wireless subnets. Hopefully it will help a few people.
Airprint was designed to work with Bonjour on a local subnet/broadcast domain.
To print in the enterprise where we have wired/wireless infrastructure,
we need to use a DNS server to find the printer resources
Assumptions:
Our internal domain is: foocompany.com
We create a new subdomain: bonjour.foocompany.com
Creating a new subdomain allows up to apply DNS views so we can show print/bonjour services in
close proximity of the user.
You have a CUPS printer server (linux/apple) running at printserver.bonjour.foocompany.com
1. Setup a DNS server
If you setting up a test domain server, you can setup forwarding to your primary production server.
This way all DNS queries continue to work
In your named.conf file setup forwarding
options {
forwarders { YOURTOPNAMESERVER_IPADDR; YOURTOPNAMESERVER_IPADDR2; };
forward first;
allow-query-cache { any; }; // Allow client queries from other subnet to query from cache
Create a new zone, "bonjour.foocompany.com"
zone "bonjour.foocompany.com." { type master; file "/etc/bind/db.home"; };
zone "foocompany.com" { type forward; forward only; forwarders { YOURTOPNAMESERVER_IPADDR; YOURTOPNAMESERVER_IPADDR2; }; };
Create the following entries to support bonjour browsing
#=======DNS====Begin======
lb.dns-sd.udp IN PTR @
b.dns-sd.udp IN PTR @
dr.dns-sd.udp IN PTR @
db.dns-sd.udp IN PTR @
cf.dns-sd.udp IN PTR @
printserver IN A 10.47.203.188
# For every printer queue defined at the printer server you need to create a TXT and SRV entry
# The visual printer name that show up in the iOS listbox will be the part before .ipp.tcp, example "hpv8a", "hpv8acolor"
# _ipp and _printer seem to be equivalents, either seem to work on iOS.
# Printer 1
cups._sub._ipp.tcp IN PTR hpv8a.ipp.tcp
universal._sub._ipp.tcp IN PTR hpv8a.ipp.tcp
#Printer 2
cups._sub._ipp.tcp IN PTR hpv8acolor.printer.tcp
universal._sub._ipp.tcp IN PTR hpv8acolor.printer.tcp
hpv8a.ipp.tcp IN SRV 0 0 631 printserver
hpv8acolor.printer.tcp IN SRV 0 0 631 printserver
# The "adminurl" points to the printer queue url on the CUPS server
# The "rp" key points to the queue name as well
hpv8a.ipp.tcp IN TXT ( "txtvers=1" "qtotl=1" "rp=printers/V8A08A246LJ" "adminurl=http://printserver:631/printers/V8A_08A24
6_LJ" "ty=HP Laserjet V8A" "product=(HP LaserJet 4200)" "transparent=t" "copies=t" "duplex=t" "color=f" "pdl=application/octet-stream,
application/pdf,application/postscript,image/jpeg,image/png,image/urf" "URF=W8,SRGB24,CP1,RS600" )
hpv8acolor.printer.tcp IN TXT ( "txtvers=1" "qtotl=1" "rp=printers/V8A08A246_ColorLJ" "adminurl=http://printserver:
631/printers/V8A08A246_ColorLJ" "ty=HP Laserjet V8A Color" "product=(HP color LaserJet 4650)" "transparent=t" "copies=t" "duplex=t" "
color=t" "pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg ,image/png,image/urf" "printer-type=0x801046" "URF=
W8,SRGB24,CP1,RS600" )
####Printer TEMPLATE
#cups._sub._ipp.tcp IN PTR NAMEX.printer.tcp
#universal._sub._ipp.tcp IN PTR NAMEX.printer.tcp
#NAMEX.ipp.tcp IN SRV 0 0 631 PRINTSERVERDNSNAME
#NAMEX.ipp.tcp IN TXT ( "txtvers=1" "qtotl=1" "rp=printers/QUEUENAME"
# "adminurl=http://PRINTSERVERDNSNAME:631/printers/QUEUENAME"
# "ty=Printer name"
# "product=(Printer PPD model line)" "transparent=t" "copies=t" "duplex=t" "color=f"
# "pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg ,image/png,image/urf"
# "URF=W8,SRGB24,CP1,RS600" )
#=======DNS====End======
2. Setup CUPS
Add printers to the CUPS server.
Enable access to the printer queue from remote machines,
GUI: "System->Admin->Printing->Server->Server Setting: Allow printing from the internet"
Also make sure the following lines are present in /etc/cups/cupsd.conf
# Allow remote access
Port 631
Listen /var/run/cups/cups.sock
AccessLog syslog
AccessLogLevel all
LogLevel debug
MaxLogSize 0
SystemGroup lpadmin
# Enable printer sharing and shared printers.
Browsing On
BrowseOrder allow,deny
BrowseAllow all
BrowseRemoteProtocols CUPS
BrowseAddress @LOCAL
BrowseLocalProtocols CUPS dnssd
BrowseProtocols all
DefaultAuthType Basic
3. Change iPAD configs
Add your DNS server as the first DNS server in the network settting page.
Add "bonjour.foocompany.com" to the DNS domains to search
4. Test printing
Open up Photos application.
Select a picture
Select "Send To->Print"
Select "Printer", now a list of printer names should show up as defined in the DNS server
Select a printer and hit "Print"
Fast task switch to Print Center to verify print job is being sent
Thanks
Ashish Desai
Security Architect
Fidelity Investments
email: [email protected]

Update for ios 8:
With ios 8 it appears that _printer and _ipp are no longer equivalent. For this to work it looks like you have to use _ipp._tcp
Also - the underscore characters are important and they are missing from the example above.
Last - you can use the "note" field to add a second line that is displayed in smaller text below the printer name in ios 8.
Here is an updated template:
####Printer TEMPLATE
cups._sub._ipp._tcp IN PTR NAMEX._ipp._tcp
universal._sub._ipp._tcp IN PTR NAMEX._ipp._tcp
NAMEX._ipp._tcp IN SRV 0 0 631 PRINTSERVERDNSNAME
NAMEX._ipp._tcp IN TXT ( "txtvers=1" "qtotl=1" "rp=printers/QUEUENAME"
"adminurl=http://PRINTSERVERDNSNAME:631/printers/QUEUENAME"
"note=more info about printer"
"ty=Printer name"
"product=(Printer PPD model line)" "transparent=t" "copies=t" "duplex=t" "color=f"
"pdl=application/octet-stream,application/pdf,application/postscript,image/jpeg ,image/png,image/urf"
"URF=W8,SRGB24,CP1,RS600" )

Enterprise Web Filtering solution

We just changed our
network topology so every office directly connects to the internet instead of pushing all traffic through HQ.
We are using an on premise
Websense server, but now that all remote offices directly connect to the internet we want to look for different options.
The Solution needs the ability:
1 – Good reporting for user web activity is a must.
2 - Need to be able to support 500 - 1000 users
3 - Must support Citrix servers
4 - Needs the ability to whitelist sites like our cloud video
conference system(Blue Jeans)
We have 20 offices, and don't
want to put an appliance at every location.
Thanks for any suggestions
This topic first appeared in the Spiceworks Community

I agree with Stephen/Steve's post. Get someone to do the design, pre-installation survey, implementation and post-implementation survey. There are alot of things that can go wrong and there are misconceptions that need to be ironed out. For example:
There are 50+ offices from 20-600 users.
Ok. There's no biggie with the statement above. But it will not "gell" with the statement below:
User should be able to roam everywhere.
Alot of executives believe (incorrectly) that WLAN roaming and mobile/cell phone roaming are synonymous. This perception needs to be taken with caution.
You have 50+ offices. Ok, I get this. Now unless you are going to tell me that the "open space" between each offices will be covered with your WLAN then there's no such thing as "roaming". You will get the feeling of "roaming" when you are, for example, in an office with wall-to-wall wireless and you walk from one end of the building to the opposite end and you are still continuously on the wireless. This is possible because your client was able to continuously connect to the same WLAN and the WLAN handed your client from one WAP to another.

Enterprise Wide scanning solutions

I am looking for an enterprise wide scannng software to deploy with our electronic medical record (EMR). The EMR has a doument management function so the scanning software needs to only rdo the following:
Support batch processing of multiple documents.
Automatically saves PDF files to a designated folder with a unique name.
Converts paper documents to acceptable file formats (.PDF, .TIFF, etc.).
It is for approximately 400 physicians in 100 practices.
I would appreciate any recommendations.

Don't think Adobe have anything targeted beyond the low-medium volume individual nonbatching user.

SAP Solution Manager - Learn and Use

Hi All,
I have some knowledge in SAP ABAP. I am interested to learn about SAP Solution Manager and how to work in it.
Can anyone help me in this regard? If you have any documents or presentations, please let me know.
Thanks in advance.

Hi,
First start with learning what solution manger can do.
http://service.sap.com/solutionmanger
then click on Media library on left hand pan there first go through use case presentations, which will give an insight into possibilities.
Then you can explore more.
Hope this helps.
Feel free to revert back.
--RAgu

Enterprise learning/ Learning solution

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