Enterprise License Manager Sync Problem

Hi.
I have CUCM 9.1 & Enterprise License Manager. I have installed licenses on Enterprise License Manager and in inventory added CUCM.
Everyting worked fine for 20 days, but from yesterday CUCM is showing below error:-
"The system has not synchronized successfully with Enterprise License Manager for 7 days. If successful synchronization does not occur within the next 53 days, you will no longer be able to provision users and devices."
In Enterprise license manager CUCM status is "Registration Conflict". It also show :-"This product instance is already being managed by another Enterprise License Manager. Product Instances can only be managed by a single Enterprise License Manager. To manage the product instance with this Enterprise License Manager, delete it from this and the other Enterprise License Manager, and then add it to this one."
Also below message is displayed in Enterprise License Manager:-
"Enterprise License Manager is operating in demo mode. Install licenses to cover the licensing requirements of your product instances in order to avoid losing functionality in those products."
Please help to solve this problem.
Regards,
Andy

Hi Neo,
I have never tried but recommended would be to go for maintenance window.
Further, the message posted says The system has not synchronized successfully with Enterprise License Manager for 7 days. If successful synchronization does not occur within the next 53 days, you will no longer be able to provision users and devices.
This means it can be done but why to take a chance.
regds,
aman

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SSO standards such as Security Assertion Markup Language (SAML) 2.0 provide secure mechanisms for passing credentials and related information between different websites that have their own authorization and authentication systems. SSO enables simplified user authentication and management.
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Hello Mobile Service,
CWMS and Jabber integrations:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html#JABW_TK_SF2ED5E1_00
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then move to section: Add Cisco WebEx Meetings Server to a Profile
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Attached CWMS - AFDS integration doc.
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Cisco WebEx Meetings Server Enterprise License Manager

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2) Can non-CWMS UC Applications utilize the embedded ELM that comes with CWMS in lieu of the scenario in the above question
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Hello Mobile Service,
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http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html#JABW_TK_SF2ED5E1_00
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Cisco Enterprise License Manager

Is Cisco Enterprise License Manager the samething as Cisco License Manager? I just want to make sure I am downloading the correct thing to work with CUCM 9.0. This is the only thing I was able to find in the Support downloads when logged in with my CCO:
Cisco License Manager 3.2.3 Client and Server Package (Windows)

And thus, same HW requirements as CUCM if you want to do a standalone install.
Otherwise, just use the one that will get installed with CUCM or CUC.
HTH
java
if this helps, please rate
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Enterprise License Manager login issue...

Hey guys,
Trying to log into Enterprise Licensing Manager (on a Be6K v9) and am getting the error Invalid Username or Password. Please try again.
I am using the admin login that I use to log into Cisco Unified CM Administration.
Would I log into the CUCM console in vSphere to reset the password? If so what commands would I use.
I haven't found much on resetting the login password for ELM

Hi,
You'll need to use the OS Admin credentials, not the application user:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90_chapter_0101.html#CUCM_RF_I970430F_00
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Hi All
What are the ports need to be opened between Enterprise License Manager standalone server and CUCM/CUC Publisher to communicate
I searched the below documents but not able to find the required details
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/CUCM_BK_EDEFFAEB_00_enterprise-license-manager-user-91.html
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Couldn't find anything on this, I believe you're the very first person to ask this info.
If you're entitled for PDI, you can open a case with us, and we might be able to get the info from the BU.
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HTH
java
if this helps, please rate
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Prime / Enterprise Licensing Manager

Hi,
I have a customer with a co-resident PLM/ELM and they have changed their DNS. Just wondering if any one has updated PLM/ELM instance DNS details and if they had any licensing impacts due to this change.
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A hardware failure occurred and new hardware is required for Cisco Prime License Manager
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Hi,
just refer this discussion
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Major desktop manager sync problem

i have a blackberry curve 8350i
desktop manager 4.7
outlook 2007
windows xp operating system
i installed desktop manager with no problems. tried to sync and continue to get an unknown error when i try to sync my address book.
i am able to transfer music and every thing else but not my address book from outlook 2007
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i tried to reset configuration, and delete the intellisync folder to no avail.
i am able to sync from my omputer at my job. but not on my home computer. i have no idea why and this is driving me crazy.
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Sounds like you may have a corrupt record in your address book/contact list.
See http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB01451&slic...
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Look through this post as well. drizzt09 explains how to proceed to identity the corrupt entry.
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=48538#M48538
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IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Desktop Manager Sync Problem

I have the latest desktop and device software. I can sync the BB with the Calendar in Outlook, but only after I added another Mail Profile as advised elsewhere. When I try and sync the Address book (with Outlook's Contacts), the Desktop Manager just beeps and terminates.
In a support article it was suggested to delete the Intellisync folder and trying again; no luck.
I activated the log function and get the following output:
Sat Feb 07 17:42:45 2009 -- Intellisync Log File --
Sat Feb 07 17:42:45 2009: Error Load System Failed - {5FACD77B-9D6E-482B-BAB9-E9649CDE9641}.4005 at .\iluptbl.cpp line 245
Sat Feb 07 17:42:46 2009: Error Load System Failed - {5FACD77B-9D6E-482B-BAB9-E9649CDE9641}.4005 at .\iluptbl.cpp line 245
17:42:47.093:
17:42:47.093: Begin ILX Session, Source=Microsoft Outlook, Target=Device
17:42:47.281:
17:42:47.281: Starting Standard Sync
17:42:47.328: Phase=10, User=20990006: Reading data from Device Address Book
Sat Feb 07 17:42:47 2009: Error 4128.4128 at .\Ilx_sdk.cpp line 220
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17:42:47.625:
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17:42:47.656: Phase=10, User=20990006: Reading data from Device Address Book
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17:42:47.890: Phase=20, User=20990006: Reading data from Microsoft Outlook Contacts
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17:42:48.765: Phase=30, User=20990006: Writing data into Device Address Book
17:42:48.796: Add 0, Change 0, Delete 0, and Leave 0 Alone in Device Address Book
17:42:48.796: Add 0, Change 0, Delete 0, and Leave 0 Alone in Microsoft Outlook Contacts
17:42:48.796: Phase=40, User=20990006: Writing data into Microsoft Outlook Contacts
17:42:48.890: Creating new Sync History File
17:42:48.921: History file 'C:\DOCUME~1\Bart\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\\20990006\1.ish' committed
17:42:48.937: Translation Unit Completed: User=20990006, rc=0
17:42:49.062:
17:42:49.062: End ILX Session, elapsed time = 1.000 seconds
Suggestions are appreciated!

I am having a very similar problem and I posted a long entry as a reply to another entry with my logs, things I've tried, etc. I'll followup as I learn more.

Never ending Desktop Manager sync problem

I have the same problem that is all over the forums, web, etc. with synchronization hanging with my BB.
One of the more recent threads (http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-5-hanging-issue/td-p/3553...) had all the standard answers, reinstall software, pull battery, upgrade firmeware, etc. None of these work for any long period.
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Can someone from BlackBerry please, please, please address this problem once and for all. None of the workaround solutions work for any length of time. Not even out of the box which is when mine first failed after a first time install of everything.
What is going on here? Last time I saw problems like this were on a Palm III.
Thanks again for your help. Hopefully someone from BB is monitoring and will chime in.
For the record, I have a Tour (4.1.0.40 platform), on Windows XP (fully patched), Desktop Manager 5.0.1.
Thanks in advance and thanks for listenting.

Hello again,
As I think I answered you in the referenced thread, these forums are not user-to-RIM...they are user-to-user. Hence, you should not expect any response from RIM. If you want to escalate to RIM, your options are through your formal support channel (typically your carrier) or to bypass (usually at a fee) and open a case-based ticket with RIM directly.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Hi,
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You probably want to ask this in a developer forum.

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Is there a still a License Manager available for enterprise customers to run on their own networks?
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Hi All;
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SAP Internet Graphics Service (SAP IGS)
VIRCC00_0.SCA -SP15
VIRAE00_0.SCA -SP15
VIRRE00_0.SCA -SP15
VIRFF00_0.SCA -SP15
VIRSANH -SP15
VIRACCNTNT.SAR-SP15
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SAP_ABA     700     0014
SAP_BASIS     700     0014
PI_BASIS     2005_1_700     0014
SAP_BW     700     0016
VIRSANH     530_700     0015
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SAP J2EE Engine/7.00
Application error occurred during request processing.
Details:   java.lang.NullPointerException: null
The logs are;
#1.5 #0050568C003D006800000011000026540004A12E73AF8A7C#1303120788268#com.sap.ip.collaboration.sync.impl.scf.usermanagement.SCFSystemManager#sap.com/irj#com.sap.ip.collaboration.sync.impl.scf.usermanagement.SCFSystemManager.addDefaultAlias#J2EE_GUEST#0##n/a##98478fc069a211e0cef50050568c003d#Thread[ConfigurationEventDispatcher,5,SAPEngine_Application_Thread[impl:3]_Group]##0#0#Error##Plain###
[BEGIN] Exception -
javax.naming.NameNotFoundException: Child not found: Collaboration_Integration_WebEx at portal_content [Root exception is javax.naming.NameNotFoundException: Child not found: Collaboration_Integration_WebEx at portal_content]
     at com.sapportals.portal.pcd.gl.PcdFilterContext.filterLookup(PcdFilterContext.java:407)
     at com.sapportals.portal.pcd.gl.PcdProxyContext.basicContextLookup(PcdProxyContext.java:1248)
     at com.sapportals.portal.pcd.gl.PcdProxyContext.basicContextLookup(PcdProxyContext.java:1254)
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     at com.sapportals.portal.pcd.gl.PcdProxyContext.proxyLookup(PcdProxyContext.java:1300)
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Caused by: javax.naming.NameNotFoundException: Child not found: Collaboration_Integration_WebEx at portal_content
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     at com.sapportals.portal.pcd.gl.xfs.BasicContext.lookup(BasicContext.java:919)
     at com.sapportals.portal.pcd.gl.PcdPersContext.lookup(PcdPersContext.java:387)
     at com.sapportals.portal.pcd.gl.PcdFilterContext.filterLookup(PcdFilterContext.java:403)
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[END] Exception -
Exception id: [0050568C003D007500000039000026540004A12E88C68DAE]"
#1.5 #0050568C003D006D000000A7000026540004A12E79B6901C#1303120889408#System.err#sap.com/tc~kw_tc#System.err#J2EE_GUEST#0##n/a##9ea951f069a211e0c6f00050568c003d#SAPEngine_Application_Thread[impl:3]_39##0#0#Error##Plain###Apr 18, 2011 1:01:29 PM      com.sap.kw.framework.FrontController [SAPEngine_Application_Thread[impl:3]_39] Info: FrontController: app init failed ...
#1.5 #0050568C003D006D000000A8000026540004A12E79B6925E#1303120889408#System.err#sap.com/tckw_tc#System.err#J2EE_GUEST#0##n/a##9ea951f069a211e0c6f00050568c003d#SAPEngine_Application_Thread[impl:3]_39##0#0#Error##Plain###Apr 18, 2011 1:01:29 PM      com.sap.kw.framework.FrontController [SAPEngine_Application_Thread[impl:3]_39] Path: Caught java.lang.NullPointerException: FATAL ERROR: Could not load E:
usr
sap
MGD
DVEBMGS00
j2ee
cluster
server0
apps
sap.com
tckw_tc
servlet_jsp
SAPIKS2
root
WEB-INF
ApplConfig.xml
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#1.5 #0050568C003D007200000021000026540004A12E7AD53183#1303120908190#com.sap.slm.exec.message.SLMApplication#sap.com/tcslmslmapp#com.sap.slm.exec.message.SLMApplication#J2EE_GUEST#0##n/a##a061141069a211e0890c0050568c003d#SAPEngine_Application_Thread[impl:3]_32##0#0#Error##Java###"CfgObjectLoadVisitor" cannot load com.sap.slm.util.config.objects.CfgSDTServer from SLM configuration. Cannot read configuration in path ''SLM''##
#1.5 #0050568C003D001B00000002000026540004A12E7B3058F9#1303120914164#com.sap.sl.ut##com.sap.sl.ut####n/a##e362b43069a211e0c20e0050568c003d#SAPEngine_System_Thread[impl:5]_29##0#0#Info#1#/System/Server#Plain### Location :<com.sap.sl.ut> is initialized!#
#1.5 #0050568C003D001B00000004000026540004A12E7B3059B1#1303120914164#com.sap.sl.ut##com.sap.sl.ut####n/a##e362b43069a211e0c20e0050568c003d#SAPEngine_System_Thread[impl:5]_29##0#0#Info#1#/System/Server#Plain### Cotegory :</System/Server> is initialized and bound to Location: <com.sap.sl.ut>#
#1.5 #0050568C003D001B00000006000026540004A12E7B3076F4#1303120914172#com.sap.sl.ut##com.sap.sl.ut####n/a##e362b43069a211e0c20e0050568c003d#SAPEngine_System_Thread[impl:5]_29##0#0#Info#1#/System/Server#Plain###Establishing db connection...#
#1.5 #0050568C003D002400000297000026540004A12E7CC1E87F#1303120940477#com.sap.portal.prt.sapj2ee.error##com.sap.portal.prt.sapj2ee.error####n/a##39c1422069a211e08b030050568c003d#SAPEngine_System_Thread[impl:5]_86##0#0#Error#1#/System/Server#Java###Exception while starting: sap.com/ccxsysbgear
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     at com.sap.engine.frame.core.thread.Task.run(Task.java:64)
     at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:81)
     at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:152)
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: [ExternalApplicationItem.prepare]: SAPJ2EE::sap.com/grc~ccxsysejbear
     at com.sapportals.portal.prt.core.broker.ExternalApplicationItem.prepare(ExternalApplicationItem.java:188)
     at com.sapportals.portal.prt.core.broker.SAPJ2EEApplicationItem.prepare(SAPJ2EEApplicationItem.java:232)
     at com.sapportals.portal.prt.core.broker.SAPJ2EEApplicationItem.start(SAPJ2EEApplicationItem.java:192)
     at com.sapportals.portal.prt.service.sapj2ee.Mediator.getAndStartExternalApplication(Mediator.java:132)
     at com.sap.portal.prt.sapj2ee.StartPortalApplication.coreRun(StartPortalApplication.java:59)
     at com.sap.portal.prt.sapj2ee.StartPortalApplication.run(StartPortalApplication.java:36)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
Caused by: com.sapportals.portal.prt.core.broker.PortalApplicationNotFoundException: Could not find portal application ccxsysbgear
     at com.sapportals.portal.prt.core.broker.PortalApplicationItem.prepare(PortalApplicationItem.java:415)
     at com.sapportals.portal.prt.core.broker.ExternalApplicationItem.prepare(ExternalApplicationItem.java:180)
     ... 9 more
#1.5 #0050568C003D00750000003B000026540004A12E88C693CF#1303121142088#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#sap.com/grc~reear#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#J2EE_ADMIN#117##YDSAPGRC_MGD_2172750#J2EE_ADMIN#4bfa377069a311e0b9230050568c003d#SAPEngine_Application_Thread[impl:3]_1##0#0#Error#1#/System/Server/WebRequests#Plain###application [RE] Processing HTTP request to servlet [REController] finished with error.
The error is: java.lang.NullPointerException: null
Exception id: [0050568C003D007500000039000026540004A12E88C68DAE]#
waiting for your responses as soon as possible because the system has to be up and running till wednesday.
Tahnx in advance

Hi Bilge,
did you put your text in a blender before sending it?
I understood everything works fine except the miscellaneous menu item in the configuration tab of ERM?
Have you already tried to clear all browser cache, close all browsers and try it again?
Best,
Frank

2014 Sync problems on iPod classic / Please help!! 2014

Hello community!
I really need some help with this problem I am having... I have done some research for the past few days on my own but nothing I have found has helped.
First some specs on my device...
iPod Classic: 80 GB (I believe this is iPod with video, assumed on the fact that it supports movie syncs)
iPod software version: 1.1.2 (up to date according to iTunes)
Formatted for Windows
Syncing to Dell Inspiron with Windows 7
iTunes updated to current version (11.4)
I had much mof my music library uploaded onto my iPod for quite sometime. (close to 14,000 songs synced at 192 kbps) I often like to put my iPod on shuffle and just listen to whatever comes on, but here and there I will skip songs until something I am in the mood for comes on... I began to notice that my iPod was freezing (ON THE DISPLAY ONLY!!! Playback through speakers continued) when I would skip through songs... Once the screen dimmed however, I could once again skip to the next song. I figured this was a problem concerning corrupted files or something similar. These are the steps I took..
1.) Updated iTunes to version 11.4 and checked for further updates
2.) ATTEMPTED to check disk within Windows (was unsuccessful and heard the iPod making a lot of 'clicking' noises from within the casing)
3.) Performed an iPod restore within iTunes
4.) Performed a check disk within Windows and recovered any bad sectors (SUCCESSFUL)
5.) Selected 'Music' sync and the option for 'Entire music library'
6.) UNCHECKED 'Include music videos'
7.) Reconfigured settings as they were before and made slight changes..
     a.) Checked 'Open iTunes when this iPod is connected'
     b.) Checked 'Sync only checked songs and videos'
     c.) Checked 'Convert higher bit rate songs to '192 kbps' AAC'
     d.) Unchecked 'Manually manage music and videos'
     e.) Unchecked 'Enable disk use'
8.) Began a sync on my iPod... With well over 10,000 songs I knew this was going to be a lengthy process.. I left computer unattended..
When I returned to my computer, iTunes was unresponsive... The only way I could get iTunes to show was to minimize a Window on top of iTunes. iTunes states 'Syncing iPod... Do not disconnect' but does not show a rolling progress bar.. I cannot cancel sync, I cannot eject iPod, I cannot close iTunes...
I attempt to eject iPod device through windows, UNSUCCESSFUL (Cannot unmount generic volume while the device is in use)
I 'Ctrl+Alt+Dlt' to Task Manager and End Program 'iTunes' UNSUCCESSFUL..
I End Process 'iTunes.exe *32' and eject iPod through Windows SUCCESSFUL
When the iPod displayed 'OK to disconnect with load bar, I disconnected the device.
As soon as this bar was full iPod IMMEDIATELY rebooted completely and powered back up with only 20 songs synced. (Frustration ensues)
Confused and thinking maybe my screen saver caused an interruption during the sync, I changed screen saver and power saving options to eliminate any possible interruption, REPEATED STEPS 3-8 ABOVE, and started sync again.. Left computer unattended
Again, coming back to computer much later, iTunes was in the same unresponsive state. Closed iTunes and began looking for answers on the internet. Any and all answers I found stated I should restore iPod, update iTunes, run diagnostics tests, etc., etc...
All of which I had done EXCEPT for running a diagnostics test..
Running a diagnostics test: I ran only the tests concerned with 'Device Connectivity' and 'Device sync' tests.. Here are the very interesting results I yielded from these tests...
Device Connectivity Test:
Support services:
     'iPod support service is running.' Status: GREEN
     'iTunes Helper is running.' Status: GREEN
     'Apple Mobile Device is running.' Status: GREEN
Ports:
     'USB ports verified.' Status: GREEN
     'No FireWire (IEEE 1394) ports found.' Status: GREEN
     'iPod found.' Status GREEN
ALL TESTS PASSED
Device Sync Tests
Results:
     No iPod touch, iPhone, or iPad found. Status: RED
ONE OR MORE TESTS FAILED
I am at a loss, I realize that Apple has discontinued the iPod Classic but does that mean iTunes will no longer support these devices!?
And if ANYONE has ANY suggestions for possible steps I can take to regain syncing privileges to my iPod once again, please let me know!
Also, I have diagnostics test results saved on my desktop and available to post if required!
Thank you for any and all help!
-Chris

!UPDATE!
I made several adjustments to my sync options and made some progress and am now trying to sync in 'stages' as I like to think of them.
Here is what I did:
1.) Under 'Music' tab in 'My iPod' options I opted to sync 'Selected playlists, artists, albums, and genres'
2.) Selected a small portion of tunes I know I want on my iPod (ended up being close to 3,500 songs.
3.) Under 'Summary' tab I unchecked the 'Sync only checked songs and videos' box
4.) Unchecked 'Convert higher bit rate songs to ___ AAC'
5.) Checked 'Enable disk use'
6.) Ran a SUCCESSFUL sync!
I am now running a sync keeping the same adjustments in place and have added 6,556 songs. (SYNC IN PROGRESS)
I am wondering if trying to convert that many songs to a lower bit rate is causing sync problems and it appears as if I am at least making progress on this. HOWEVER, I really prefer to decrease the bit rate on my songs so I may fit more on my iPod... Usually most of the files I have in iTunes are at 320 kbps with a select few at 192 kbps. I would like to make everything the way it was before my first iPod restore.. 192 kbps, but this also seems to be the cause of the sync problems I am having? Anyone else have a comment on this?
Thanks again
-Chris

Not showing dashboard in cisco Enterprise License Manger

Dear All,
i have install CUCM 9.1 in UCS BE6000K
while installation i select only CUCM and installtion done
but when i access the CUCM after entering the ip address in the brower it's showing CUCM and Enterprise License Manger
CUCM is working fine i configured few parameter
issue when i click on Enterprise LIcense Manger i log in it's showing noting is there in the GUI page i can see only on top of the page left side corner Enterprise license manger and in right side top of the corner log in , about etc.
why is not showing this parameter like monitoring, dashboard, license usage,license management, inventory,administrion in the Enterprise License Manger

Hi Lalesh,
there is a bug
https://supportforums.cisco.com/thread/2252230
ELM GUI not displaying on Chrome 29+ and Firefox 25
CSCul30396
Description
Symptom:
ELM GUI does not display properly, only the page header is visible.
Conditions:
User is trying to access ELM using the latest version of Chrome or Firefox.
Workaround:
The ELM GUI displays properly on both Internet Explorer 9 and 10, as well as Safari (Mac and Windows).
regds,
aman

Enterprise License Manager Sync Problem

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