Enterprise Portal Log off Issue for External User

Hello
We are facing a Enterprise Portal log off issue for one of our external users.
User is logged in and clicks on the "Log Off" link .
User is prompted as seen below:
Are you sure you want to logg off?
Choose Yes or No
Click on Yes and popup window goes away and nothing else happens.
These problems logg off issue problem happening on Internet Explorer 6 but from from firefox browser, its working.
Also popups are not blocked on IE.
EP version with SP level is EP 7.00 SP12.
Even though from Internet explorer 6, i can log in and log off with internal user.
Please advise for the log off problem .

Hello
I added the value ume.logoff.redirect.url =https://poqwas.synenco.com/irj/portal
on Config Tool Global Paramter settings.
Then restart the server.
But I am getting the same problem.when I login with external user ID, then make log off. Nothin Happen...
Please advise

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