Enterprise ZMM App not syncing automatically

I have been deploying the ZMM Enterprise app to my end users devices over the last few weeks. What I have noticed is that the app states it will sync to the server automatically and without the app being launched. Yet in my environment it is not working that way. On Android the app seems to sync if the app is running but not in use. Once closed it stops running. On iOS if the end user doesn't have the app opened it will not sync. I lose all the location data as well as several other items that can be tracked. ie logs and such.
As anyone else seen this issue? Did I miss something in my setup and this should work correctly but I have a configuration error? I downloaded the app using https://zmmupdate.novell.com/apps
Also if someone from Novell is reading this... Why wouldn't you have this enterprise app placed on the ZMM server to be downloaded instead of going through Novell for the app? I have a separate post asking how to update the Enterprise app once it is in place with no response. I have read the docs and haven't found answers as of yet.
Thanks
Richard

rhuhman wrote:
> I am currently using the default connection schedule, 8-5. The problem
> is the app doesn't update even during the connection time. If I launch
> the app then I can get some information but it doesn't function if it
> isn't. I had originally had the app store app but have been trying to
> get my end user to move to the Enterprise app to resolve this. Both
> are doing the same thing. It is my understanding that if the time is
> outside of the connection scheduled 8-5 then it still syncs just not
> at the 30 minute interval.
Yeah if you use the enterprise app, especially on iOS, it's supposed to
report location, app inventory, and jailbroken status in the background
based on the connection schedule. If you're not seeing this I'm not
sure why. Since you originally had the app store app, even though
you've gone to the enterprise app, maybe try removing the ZMM app and
all the MDM profiles, then reenroll the device? Make sure to remove
enrollment before removing the app and profiles. See now if that works
after you reinstall the enterprise app and reenroll. If you still
don't have it reporting info in the background properly then I'd
suggest opening an SR.
> How
> does the Enterprise app update if a new version is released? Does it
> function just like the app store app and detect that a posted app is
> available on that site and downloaded it?
As far as I know, you have to actually go and grab the new app for new
versions. You also have to go once a year and update the app because
Apple only allows enterprise apps to be signed for a year. As you
approach the one year deadline if you don't update the app you'll get
notices that the MDM profiles are going to expire.
> I haven't found information on how to force the move away from the app
> store app (2.6.0) to the Enterprise app (2.7.0.3) with the end users.
I'm not aware of a way to do this but I'll ask.
> One other question on this subject. If I previously setup either an
> app or resource (wifi) on the device then push out say a wifi
> connection using ZMM. Can I revoke the setting or app so it is
> removed?
Apps are a definite note. You can only manage apps that are pushed out
through ZMM. You can get a full inventory list to see what other apps
are installed but you can't do anything with them. I'm not sure about
iOS corporate resources but I believe it's the same thing with those as
well.
Your world is on the move. http://www.novell.com/mobility/
We know what your world looks like. http://www.novell.com/yourworld/

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