Entire System Freezes once the phone is turned on after the system update

I recently updated my software, and now whenever I turn the phone on, it instantly freezes.  Nothing works, not even the clock.  When I press the power button to put it into sleep mode, a blank screen reappears where only the top bar is visible.  It is impossible to turn the phone off with the power button...only removing the battery works. 
What's going on with this? 

Hello, 
I understand your frustration regarding the screen on your Droid X. Thank you Cody21 for your suggestion to clear the cache. Have you attempted these steps? I have listed them below. 
Wiping cache partition -  cures many ills and is better to start with this than a full Factory Reset.
Power off
Power On Holding Home Key
When the Android with Exclamation Point Shows up Press BOTH Volume keys
Use Volume Keys to navigate to "wipe cache partition" and tap power button to select
Wait for it to finish and select reboot system
If this does not resolve the issue for you, please complete a master reset. I have listed these steps below. 
Please note: The master reset erases all data from your phone, including your Google or other email account settings, system and application data and settings, and downloaded applications. It resets your device back to it's original settings. It will not erase current system software and bundled applications, or files stored on an optional installed memory card, such as music or photos. For this reason, please make sure that the data on your device is backed up. 
Press and hold the Power button then select Power off. If the device isn't responding to input, remove / replace the battery.
Press and hold the Home key then press power button to turn on.
Press the Power button while holding Home.
From the Android Recovery screen (exclamation point with an android figure), press Volume Up / Down simultaneously.
Select wipe data / factory reset then press the Power button.
Select Yes -- delete all user data then press the Power button. Reset process to may take approximately 1 minute.
Ensure reboot system now is selected then press the Power button.
If you have any further issues, please feel free to send me a private message. I will be happy to assist you further. 
Have a great day!

Similar Messages

  • I can not get the phone to turn on after software update iphone 4s. it is showing the itunes and a cable, what should i do?

    I cannot getr my phone to turn on after a software update. it is only showing the itunes icon and a cable. What should I do /

    Hi patche,
    I would recommend you to connect the iPhone to iTunes and follow the steps provided,
    Once you connect the iPhone to iTunes you will be able to Set-up your iPhone on the iTunes itself with the available options.
    HOPE THIS RESOLVES THE ISSUE.
    Regards,
    Abhishek D.K

  • I have an issue where coloured dots (small squares) appear on my screen and it gets to the point where the entire screen freezes although the mouse still moves but nothing works and I need to turn the computer off at the switch. Any ideas?

    I have an issue where coloured dots (small squares) appear on my screen and it gets to the point where the entire screen freezes although the mouse still moves but nothing works and I need to turn the computer off at the switch. It doesn't happen all the time but is very annoying. Any ideas?

    Reset the SMC and PRAM, if the issue continues then you likely have a failing GPU (hardware) that requires repair. To be sure take it in and have it professionally assessed.
    Intel iMac SMC and PRAM resets

  • Hi, I hope someone can help.... When I open a new user account, which I want to set parental control on, the screen keeps freezing once the account is open. The wee rainbow circle appears and I can't do anything. Does anyone know how to fix this? Thanks

    Hi, I hope someone can help.... When I open a new user account, which I want to set parental control on, the screen keeps freezing once the account is open. The wee rainbow circle appears and I can't do anything. Does anyone know how to fix this? Thanks

    Could be many things, we should start with this...
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair. Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    Report any errors it found for Disk Repair, don't need the ones for Permissions Repair.
    Try it again & see if anything changed, but have Activity Monitor open & Show All Processes & sorted on CPU%, also have Console open if we can... maybe not when switching, but we'll see.
    Does this happen if you just try to create a new admin user???

  • HT201210 my phone will not turn on after trying to update now all it does is tells me to plug into itunes i have done this and still does not turn on

    my phone wil not turn on after trying to update now all it de si tell me to plug into itunes which i have ready done and still nothing happens can you help

    Try DFU Mode Restore. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time.

  • TS1814 Getting phone to turn on after update

    i'm trying to get my phone to turn on after i updated it. I've connected my phone to itunes like it said to do and it says I am not connected to the internet, which i am. What am i suppose to do so i can get my phone to turn on.

    Hi isabel1015,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    Cheers,
    - Judy

  • HT201210 My phone wont turn on! I try updating and it says error 1015.

    Please help, I Really need to get this phone fixed!
    My phone wont turn on! I try updating and it says error 1015.

    Your phone was jailbroken. You can not get help here.
    Try to find an answer elsewhere or buy a new phone.

  • HT201412 After ios7, My iphone4 has gone dead twice in a time frame of around two months...even though its not happening very often but a two month Old phone going dead just after a New update is not acceptable.probably ios7 still has sum bugs dat need to

    After ios7, My iphone4 has gone dead twice in a time frame of around two months...even though its not happening very often but a two month Old phone going dead just after a New update is not acceptable.probably ios7 still has sum bugs dat need to be fixed...Can this bug expected to be fixed in the next update...

    Hi 1283ar.
    Unfortunately, iOS 7 is too hard to push for the iPhone 4 and therefore has a lot of effects turned off to try to get it to run as smoothly as possible.
    However, it becomes better and better with each update coming but it's hard to do anything about the hardware on an already released phones.
    If you still have trouble or think they are too hard. My tip is, if so, to restore your iPhone 4 and make a clean setup with no iCloud backup. But all your photos in a photostream so you can access it later.

  • My iPod 5th gen is not turning on after iOS 8 update!

    My iPod 5th gen is not turning on after iOS 8 update! Before this all happened, I noticed that my apps crashed unexpectedly, it was laggy, and it decides to reset on its own at times. I CAN'T charge or plug it into my computer. Also, my home button is sunk in but my sleep/wake button at the top is most definitely not. I know my iPod was not running out of battery and I did not even power it off. I am very disappointed but I really need it to turn on =/

    Try:                                               
    - iOS: Not responding or does not turn on           
    Ignore the reset and when it says place the iPod in recovery mode
    Place the iPod in recovery mode using one of these programs:
    For PC
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    or
    http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
    If necessary:
    Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
    and                                          
    RecBoot tip
    RecBoot may have problems on 64X windows, then try:       
    Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
    For MAC or PC       
    The Firmware Umbrella - TinyUmbrella
    Installs blootware on PC too
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable              
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • My Iphone 5 charger got burned during charging and phone wont turn on after it

    Hi everyone. Last night My Iphone 5 charger got burned during charging and my iphone wont turn on after it...My Iphone was wery hot after it.  My  warranty expired on September and I can't go to Apple Store to resolve this problem. Pls advise... Thanks in advance.

    No. Sorry. But when such a large voltage mismatch occurs, it will destroy your entire IPhones internal charging and regulating system! Not just your battery. Every mobile "smart" device running at 5 volts internally has its own built in charging circuitry. The charging circuitry is inside your phone. It is NOT in your wall charger. Think of your wall charger simply as a "power source". The iPhone has the charging circuits built inside of it. The wall charger is just a "dumb" power source. The iPhone dictates how much power to draw and when to draw it, from the wall charger.
    Like you may have a 30 amp electric line. If you plug in a small light bulb it doesn't use the whole 30 amps right?
    So somehow one of your voltage adapters "failed" thereby burning out the phones entire circuitry. It is dead. Its not just an issue of the battery. Right?

  • Need Help phone wont turn on after update to 6.1.1

    hello
    i did the update of the 6.1.1 yesterday and everything was okay but now my battery says its 1% my phone wont turn on at all how can i fix this my battery was fully charged and still in charger it went from 100% to 1% in less then a hour please help i cant even turn on my phone

    Reset the phone (no data loss): Press both the home and power buttons for up to 40 seconds, releasing when the Apple logo appears.

  • HT4061 my phone wont turn on after update  HELP!!

    updated the software on my iphone 4  now there is a flashing apple & the phone wont turn on.  HELP anyone know how i can fix it?

    http://support.apple.com/kb/ht1808

  • Phone will turn on after ios update, itunes symbol and charger symbol keep showing up on screen

    iphone 4 won't turn on after an update, itunes symbol and charging symbol keep showing up but nothing happens when you press any buttons

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPho fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • HT4623 phone wont turn on after software update

    iphone wont turn on after software update

    Same issue so I connected to itunes. Itunes said phone is in recovery mode. I completed recovery process. Itunes then said phone could not be recovered and my screen is stuck on connect to itunes?!?!?!

  • HT4972 My iphone 4 is locked and non responsive  - will not even turn off - after attempting to update to iso 5.  At the same time my computer was tring to update itunes.

    My iphone 4 is locked after trying to update to ISO5.  At the same time I was updating Itunes.

    It takes a long time to update itunes, backup your phone and install iOS6.
    I usually do this in 3 steps:
    1) Without the phone connected (and not using over the air update) - update itunes version.
    2) Connect the iphone and let it do a backup
    3) install the new IOS
    Be patient.....

  • HT4623 Help my iPhone will not turn on after trying to update

    After looking at my phone and realising that it had an update I decided to update... It was norton charge or plugged in and now will not turn on? Tried plugging it in but has been on charge for about an hour now and it's still not turning on? Pls help... Tried the home button and the on/off button together but still no joy

    neilied wrote:
    It was norton charge or plugged in
    Sorry... What does this mean. ?
    neilied wrote:
    Tried plugging it in but has been on charge for about an hour now and it's still not turning on?
    First try a Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
    If no joy... Try a Restore...
    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    Restoring  >  http://support.apple.com/kb/HT1414
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...

Maybe you are looking for