Entitlement management in CRM
Hi
need a help. Any one worked on the Entitlement functionality in CRM,if yes is there any config guide or implementation guide document available ?
i could see only SPA help not other document
Appreciate if you can locate me the link or any document on thsi topic
Thanks,
sunil
Hi Anna,
When you say "Letters View", are you talking about the assignment block "Attachments". I dont see any letters view in my Sales role.
Regarding your other question,
One thing is that I don't see a connectivity between the IMG activity and the object designed in the Template designer. Am I missing something else?
Well in the customizing we are barely defining anything apart from the transaction type.This transaction type has a Business Category say-BUS2000126.
Now in the template designer we are saying that we are defining the webtemplate for the BO BUS2000126..Thats how they get linked.All the BUS2000126 objects will have that link then.
Let me try configuring it for BUS1006 object as is in your case.
Thanks,
Anand
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Hi,
Please provide process knowledge regarding Entitlement management in crm service scenario.
If possible guide me through the configuration steps in crm.
Regards
RiteshHello Sree,
Quotas: It's the amount of absences or attendances that the employee is entitled to have. This can be generated automatically via Time Evaluation, via report RPTQTA00 or manually on Infotypes 2006 (absence quotas, connected to IT2001) and 2007 (attendance quotas, connected to IT2002).
Accruals: It's the method that the quotas will be generated, or accrued. You have the three methods above to accrue quotas.
Base Entitlement: It's the business rule on how (daily, monthly, yearly) and how much (how many days of vacation per month...) the quotas will be generated to the employee.
Transfer Time: It's a concept on CATS that you transfer the entered times from the timesheet to the HR, CO or other components.
Time Collision: whenever you have an absence for day 5 let's say. When you create another absence on day 5, an error message will be triggered as you have collided the times.
hope I have clarified.
KR,
Bentow. -
PCUI Application & i views for Audit management in CRM
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Is there any PCUI application for Audit Management in CRM 5.0.
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Dear all,
Could someone outline how membership of a member organisation might be managed in CRM.
Creation / renewal of membership
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My company has built a solution template for this. Generally spoken you are on the same way that we chose. You could also go using standard orders, partner product ranges or marketing attributes and generate membership invoices from there - it makes not such a big difference, but using a sales order / contract is the most 'standard' way.
Regards, Kai -
Dear Sir,
Can we create the template for Activity Management in CRM ?
It look like that when we create the new activity , we will select the tempalte 1, there will be showed the wording in NOte.
when we select the template 2 , there will be showed the wording in note which different for thw wording.
Please help.
Thank you and besgt regards,
Vimolhi
yeah u can achiecve this,just go inside the activity journal in the easy access,there you can maitain the template as and how you like
there you can write ur text and remembner before saving you got to release the same for the further use
and in similar way you can maintain another template with different text,
also your requirement can be achieved by creating a customised smartform for the activity transaction in which it will be the way you like your template(the layout will be customised)
best regards
ashish -
Hi!
Anybody has any experience working with Workforce Management in CRM?
How to install/activate this component in CRM? There is limited documentation as to how to activate it.
Thanks!
LeonHi Gary,
If you maintain working hours of a employee, you wil be able to see it in the Resource planning. It would be visually depicted in the Resource planning. Non-working hours of a day would be greyed out.
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Pratik Patel
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Where find Case Management in CRM 7.0
Hi all,
we are moving from CRM 4.0 to CRM 7.0.
In CRM 4.0 we customized Case Management and we reahced it from SCASE transaction.
In CRM 7.0 webui we aren't able to find where case management transaction is.
Does anyone know where is Case Management in CRM 7.0 webui?
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FrancescaHello Guys,
I am new to CRM 7.0 & I am going to work in Case Management areas for an Implementation project work.
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Hi,
I am facing problem in Funds management in CRM and their corresponding Budjet posting.
When i look at the table CRMD_ORDERADM_H, i find some of the budget postings and the funds with the same object Ids.
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RishavNo answer
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An advanced solution for sending email from Solution Manager (or CRM)
Hi all,
did anyone use blog "An advanced solution for sending email from Solution Manager (or CRM)"
<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
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When I change to method xstring_to_solix
- "L_STRING" is not type-compatibly to "IP_XSTRING".
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AndyHi all,
did anyone use blog "An advanced solution for sending email from Solution Manager (or CRM)"
<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
- method string_to_soli does not exist. There is a method xstring_to_solix.
When I change to method xstring_to_solix
- "L_STRING" is not type-compatibly to "IP_XSTRING".
In method ZSM_ATTACH_PHIO_DOCU:
- field DOCUMENT is unknown
Regadrs
Andy -
What are the standard Solutions available for Complaints Management in CRM?
Dear all,
What are the standard solutions available in SAP CRM to receive and process complaints through Customer Interaction Center.
Our requirement is to receive and register complaints from contact center and process them by integrating back end ECC and BIW systems.
As per my understanding we can not integrate ECC transactions in CASE Management while CASES are being created through Interaction Center.
Please help me to map the following requirement successfully into SAP.
How to register the complaint through Interaction Center?
How this complaint information is communicated in back end ECC system?
How to track the status and solution of the complaint available in back end ECC system?
How the complaints are stored in ECC system?
After creation of a complaint, can we trigger an automatic email on back end ECC system user with all complaint relevant data?
Kindly help me to understand the process.
Best regards,
Raghu ram.You can analyse this [link |http://help.sap.com/saphelp_crm60/helpdata/en/68/691976cd2ef845a4e62437a82b67df/frameset.htm]for more information. Additionaly the tree hierarchy links contain some process flows where it explains you briefly the big picture of the process, in standard SAP CRM Complaint Manaagement Scenario.
BR,
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Hi All,
In CRM 2007,whenever we navigate to contract management screen,error message come which is "Error reading credit master data "
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Regrads
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This is resolved.
Just set the entry in the table CRMV_CREDIT_GEN to 'Do not Display credit master data '
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Dear SAP colleagues,
I am dealing with a CRM 2007 Service project, and there is a question that has been in my mind for a while.
As far as I know, it is possible to manage product batches in CRM Sales. In fact, the field is standard delivered, and there are a couple of BADIs in SPRO, under Sales Transactions. But when talking about CRM Service, I can`t find any documentation about batch management anywhere, nor the possibility of configuring the functionality.
May anybody give me some light about this issue please?
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thank you very much for your answer, but shall I understand that batch must be specified in ECC and cannot be recorded in CRM (in stardad logic)?
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Pablo -
CRM Content Management in CRM 2007
Currently, we are upgrading our CRM system from 4.0 to CRM 2007. In 4.0 this is how, we used to assign the content management alias in IMG.
CRM->Basic Functions->Content management->Define Alias for MS office Integration in the People-Centric.
What should we do in CRM 2007?
Secondly, we used to Define Document templates in the following way.
CRM->Basic Functions -> Content Management -> Define document Templates
This path in IMG is missing. Is there any other alternete way in CRM 2007.
Thirdly, in 4.0, we implemented the BAdi CRM_DOC_TEMPL_BADI for custom attributes and filters.How is it done in CRM 2007?
I greatly appreciate your kind answer.
AnnaHi Anna,
When you say "Letters View", are you talking about the assignment block "Attachments". I dont see any letters view in my Sales role.
Regarding your other question,
One thing is that I don't see a connectivity between the IMG activity and the object designed in the Template designer. Am I missing something else?
Well in the customizing we are barely defining anything apart from the transaction type.This transaction type has a Business Category say-BUS2000126.
Now in the template designer we are saying that we are defining the webtemplate for the BO BUS2000126..Thats how they get linked.All the BUS2000126 objects will have that link then.
Let me try configuring it for BUS1006 object as is in your case.
Thanks,
Anand -
Complaints and Returns Management in CRM
Hi,
We are working on Complaints and Return Business Process in CRM. Let us know if any Enterprise Service available to create the Complaints and Process the same.
I am able to see the process in the ES workplace however not able to see the corresponding services as PO creation etc. Hence would like to know the same.
Appreciate your thoughts.
Rgds,
MoorthyHi,
basically if you do not find it in the ESW ... this means it's not existing (yet) !
I double-checked and there are indeed no services for complaint handling.
There are services for Customer Return handling (Manage Customer Return In), but only in ERP
Rgds,
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Error in User Management Link CRM 7.0
Hi
As per CRM 7.0 standard functionality (with ECC as a back end), USER MANAGEMENT Link is available to maintain WEBSHOP Logon users.
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"SERIAL NUMBER MISSING u2013 ENTRIES IGNORED INT"
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Thanks and Regards
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