Entourage (Office 2008) crashes

Since upgrading earlier today to OS X 10.6.3, Entourage freezes, have to force quit. Word, Powerpoint and Excell all seem OK. Have seen some discussons on other web forums, looking for the Mac/OS X perspective.
A potentially unique aspect is that this involves my wife's computer. For years she has refused to delete any email messages. (No lectures, please. She has had them from me.) She hopes the fix will retain the ~1,200 messages in both her inbox and sent mail file. The inbox messages apparently are retained on her server (Comcast), but not sent messages.
Looking for recommendations. Also, since this seems to be a common problem, presumably a fix will be coming, in an Office 2008 update, or from Apple, or both. Has anybody heard anything?
Thanks-- HHHMD, Seattle

I would presume Microsoft would issue a fix if there was one - it's their software even though it's running on Macs. Is there any way to report problems to Microsoft through the program like with Apple's software? (For example in many Apple programs you can report bugs to Apple).

Similar Messages

All apps in Office 2008 Crash with Snow Leopard.

All apps in Office 2008 Crash with Snow Leopard. This is the only problem I am having since the upgrade. How can this be fixed?

Hello,
you don't write what kind of crash you are facing. The one I met was that after launching any of office programs it hanged on splash window, telling "Optimizing menu font performace".
I found a problem in FontBook - a lot of fonts had a yellow warning triangle there. When I clicked "Resolve duplicates", almost all my fonts were moved to trash (and Office started OK). I believe the updates I made from Tiger, to Leopard to Snow Leopard, mixed with installation of MS Office fonts made this mess.
I took the whole /Library/Fonts folder from another computer and replaced my broken Fonts folder on this computer. Reboot and all works fine.

Microsoft Office 2008 crashes when printing since upgrading to Yosemite

Ever since upgrading my Macbook Pro (late 2009) to OS X Yosemite I'm having trouble with Microsoft Office 2008. Whenever I try to print from any of the Office programs (Word, Excel, PowerPoint), the program will crash and the file will not print. I am still able to print from other programs (Safari, Preview, etc...). And aside from this I'm having no other issues with the Office programs. So at the moment I'm reducing to having to save files as a PDF and then printing from Preview. Can anyone help me troubleshoot?

I'm not sure if the printer driver is updated, it usually does that automatically...
That sounds magical but I have never had printer drivers automatically update themselves. After your upgrade to Yosemite, did you setup your printer using Print & Scan in System Preferences?
...office programs are the only ones crashing when I try to print, so wouldnt that indicate an Office issue rather than a printer driver issue?
No, not necessarily. See thread "microsoft office crashes when trying to print."
If you believe the your problem is an "Office issue" then you might try the Microsoft forum.

Office 2008 crashes after 10.6.5 install

I just upgraded a computer from 10.5.8 to SL 10.6.5
Everything is working fine except the Office 2008 suite. All the application crash at the splash screen. They all start fine if I start in safe mode. I've cleaned up the fonts, deleted all startup files, run permission repairs, reinstalled...
any other ideas?

Must be specific to problem with your installation of Office 2008. I have both 2008 & 2011 on my machines (iMac and MBP) both work fine on 10.6.5.
First thing I'd do is check to see if there are any updates of 2008 you may have missed. The most current release is 12.2.7. If you want to check what version you have go to the Applications-Office 2008 folder and click one of the Apps (I chose Excel) and click Command I. Under the General area it will say what version you have. If you have a version prior to 12.2.7 then go to Microsoft's web site and locate the most recent update download and install it. Then restart the machine and try to launch 2008.
If that doesn't do it then I'd recommend posting to the MS Office forum located at:
http://www.officeformac.com/productforums/

Office 2008 CRASH

I installed Snow Leopard yesterday on my MacBook. Since then I can't open Word, Excel or Powerpoint !!! ARG !!!!!

If you haven't found an answer that works for you, try what I did. Be patient and you'll get a working Office 2008 without having to downgrade to Leopard (10.5) or rely on a complete reinstallation of your system.
First: Delete anything and everything Microsoft (except your actual data/databases)
Second: Use your favorite Font Management Tool (I used Font Book) to identify and delete all duplicate fonts. Make sure you leave the fonts located in \System\Fonts folder alone. Its not enough to just make them inactive you must remove the duplicates from your system. Log out and then back in.
Third: Reinstall Microsoft Office 2008 and ALL updates. DO NOT LAUNCH any Microsoft Apps other than the installer/updater during this process.
Fourth: This is important - Launch Activity Monitor
Fifth: Launch Microsoft Word. While Word is opening pay attention to the Activity Monitor. Look for "FontCacheTool." This is the process that is causing the hang when Microsoft apps launch. Use Activity Monitor to kill the process.
Sixth: Word, Excel, Entourage, and PowerPoint should now open successfully and you are ready to go.
Let me know if this helped you.

After upgrade to Lion, Powerpoint (Office 2008) crashes! But I found a solution.

1. After I upgraded to Lion, my Powerpoint (Office 2008) would load, but when I tried to run the slideshow, it would crash and I got the same error messages that other users have posted.
2. I found that I could move a presentation from a flash drive, I could view the slides and make changes to slides, and even run the slideshow, but if I saved the presentation, when I tried to run the slideshow, it crashed.
3. After some experimentation, I found that I was saving the presentation using Powerpoint format (.ppt). If I did a "File Save As" and changed the Powerpoint file format to (.pptx) the presentation would run properly. There is a scary black screen while the presentation loads but after that it works properly.
4. This may explain why so many users are reporting different experiences with Powerpoint after the Lion upgrade.
Hope this helps,
GS KLIVANS

Bless you, Mr. Klivans. I have a 2-day workshop to give starting the day after tomorrow and spent most of the night trying to fix this. I hate the PowerPoint 2011 presenter view and 2008 kept crashing. Grrrr. Your response absolutely solved the problem. Thank you SO much. Lynne

MS Office 2008 crashes with Snow Leopard

Since installing SL on my mac, ms 2008 word and excel crash all the time.
??? Help

I had similar problems - none of the Office 2008 applications would load after I upgraded to SL, and they seemed to be tied to the font book application.
Here's a response that I got from Microsoft support:
Based on your email, after updating to Snow Leopard the Office applications are not opening freezing at the Optimizing font menu.
The first steps you have done for deleting the font cache and Office preferences usually resolve this sort of issue. I have seen it work best when we are booted into the safe boot.
I would like to boot the computer into safe boot, delete the preferences again and then try opening Office while still in Safe Boot.
We have to start your Mac in Safe Boot; here are the steps:
1. Shut down the computer.
2. Press the power button.
3. Immediately after you hear the startup tone, press and hold the SHIFT key.
Note: The SHIFT key should be held as soon as possible after you hear the startup tone. However, do not press the SHIFT key before you hear the startup tone.
4. Release the SHIFT key when you see the grey Apple and progress indicator on the screen. The progress indicator looks similar to a spinning gear.
5. During the startup, you will see the words "Safe Boot" on the Mac OS X startup screen.
a. If the Mac OS X is configured to startup to the login screen, log on as the user who is running the Office for Mac software. Otherwise, skip this step.
b. Immediately press the SHIFT key. This will bypass any startup items in the Startup Items folder.
I would like to try to trash the Office preferences, here are the steps:
Please quit all Microsoft Applications before beginning. Any custom preferences will be set back to default. Also any custom dictionaries or auto correct settings will be deleted. Please let me know when you have a custom dictionary, then we can get this file from your trash and move it back to the Preferences folder.
1. Click on the Hard Disk
2. Click on "Users"
3. Click on the folder with your user name (house symbol)
4. Click on "Library"
5. Click on "Preferences"
6. Drag any files starting with "com.microsoft" to the trash (don't empty the trash)
7. Drag the "Microsoft" folder to the trash (don't empty the trash)
8. I would like you to restart the computer again into safe boot
To get back to a regular boot, just restart the Mac, go to the Apple and choose to restart the Mac.
In reality, I found the the solution was to Validate fonts and delete all duplicate or identified damaged fonts. Once I did that and applied the Microsoft advice above, the Office applications loaded fine.

Microsoft office 2008 crashes.

Hi,
I was thinking about getting a new macbook and wanted to buy Microsoft Office 2008, but I have heard from a few reviews that it crashes sometimes. Is this true and does it crash often?

My first programming professor had a sign on his office door:
program: noun - a house where bugs live.
In the last 30 years, nothing has changed. Yes, Office has bugs and it sometimes crashes. Office 2008 is still young in its development cycle. Any version X.0 product was certainly released to the public at least several weeks if not several months too early. When it becomes a version X.1 product the worst of the bugs have been removed with the exception of the really intractable ones that have bedeviled the programers from day one. At X.2 the product is stable except for a coterie of bugs that are annoying a vocal minority. At X.3 (if not X.2) the developer feels confident enough about the product that a few features that had to be scrapped to make the delivery date are added. This, of course, brings with it some new bugs. And so on....
In the initial release I found Word to be very crash prone on my otherwise rock solid system. The first update cleared up most of the problems and since the second update in August, I can't remember crashing Word. I haven't used Excel much since I need macros for the files I run - I'm still using Excel 2004 for the most part.

Problems w/MS Office 2008 & Google Earth Ever Since Snow Leopard "Upgrade"

I probably should have checked this forum before taking my son's advice to upgrade from 10.5 to 10.6. Ever since this upgrade, I've had repeated and frustrating problems with two applications: MS Office 2008 for the Mac and Google Earth for the Mac.
Note that I did an "in-place" upgrade from Leopard to Snow Leopard, i.e., I inserted the installation DVD into my iMac and then double-clicked on "Install Mac OS X".
Office 2008: Ever since the Snow Leopard upgrade, MS Office 2008 has been crashing. Typically, it's Entourage crashing when a crash does occur because that's the office app that I run 95% of the time. However, whenever Entourage crashes and I try to launch Word, Excel, or PowerPoint, they won't launch either... The icons will bounce a few times in the dock but won't run. (The Entourage crash is the only Office App that actually generates a crash window.) Note that there are two identities configured on my iMac, both of which which use Entourage. The key thing about this situation is that when the Office 2008 crash does occur, restarting the iMac ALWAYS resolves the problem until the next time a crash occurs. I've tried to determine what combination of events, i.e., apps open/being used in either/both identities, etc. is the trigger, but I can't find anything obvious. Sometimes I can use the iMac for a whole day without a crash, but that's unusual. If Entourage is left open in both identities, maybe a couple of days will pass without a crash, but invariably it happens again, and then it's reboot time again. In cases where Entourage is left running (in one or both identities), we will still eventually get a crash in one of them if one of us tries to open a WinWord attachment (with a "Not enough memory to run Word" error). If at that point I close Entourage and try to restart it, it crashes. I've tried everything I could find on the Office for the Mac forums, including deleting duplicate fonts, doing a safe start-up, fixing disk permissions via Disk Utility, zapping the PRAM, turning filing sharing off then on (including deleting everything listed in the Shared Folders section), logging out/logging back in, etc., all to no avail. One of the Office 2008 for the Mac forum contributors suggested that the problem was with my Snow Leopard Install, but then a contributor to another more general Apple forum blames Office for Mac. (This is exactly the sort of finger-pointing exercise that I'd hoped to avoid when I made the plunge from being a long-time Windows user to becoming an OS X user...; - )
Google Earth: This just flat-out WILL NOT RUN ever since I upgraded to Snow Leopard. When I try to run it, it bounces in the dock for about a minute then just stops, staying fixed to the dock until I do a Force-Quit. (I don't have it permanently tethered to the dock since I only use it occasionally.) I've tried deleting/reinstalling, including Google Earth's suggestions to remove files from my identity's Google Earth folder in the Library folder, but no dice.
My take on all of this is that despite all of Apple's advertising to the contrary, their OS (including updates to their OS) isn't necessarily as trouble-free/stable as their anti-Windows spots would have you believe. Sorry for this long post, but any help would be much appreciated.

I left my system running all day in 64-bit kernel mode. (I left Entourage running the whole time.) Just now closed Entourage and tried reopening it. Same deal with Google Earth. They both crashed. Here's a screen paste of the entire Microsoft crash log for Entourage:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXCBADACCESS
Date/Time: 2010-01-29 16:28:12 -0500
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.3.091001
Crashed Module Name: EntourageCore
Crashed Module Version: unknown
Crashed Module Offset: 0x00015ef4
Blame Module Name: EntourageCore
Blame Module Version: unknown
Blame Module Offset: 0x00015ef4
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x0146cef4 in UContactUtils::GetMeContactID() + 0x00000014 (EntourageCore + 0x00015ef4)
# 2 0x00028ac1 in _mh_executeheader + 0x00027AC1 (Microsoft Entourage + 0x00027ac1)
# 3 0x00029df4 in _mh_executeheader + 0x00028DF4 (Microsoft Entourage + 0x00028df4)
# 4 0x0002a439 in _mh_executeheader + 0x00029439 (Microsoft Entourage + 0x00029439)
# 5 0x000191a4 in _mh_executeheader + 0x000181A4 (Microsoft Entourage + 0x000181a4)
# 6 0x00019ace in _mh_executeheader + 0x00018ACE (Microsoft Entourage + 0x00018ace)
# 7 0x0000264e in _mh_executeheader + 0x0000164E (Microsoft Entourage + 0x0000164e)
# 8 0x00002575 in _mh_executeheader + 0x00001575 (Microsoft Entourage + 0x00001575)
X86 Thread State:
eax: 0x00000000 ebx: 0x0146ceec ecx: 0x00000002 edx:0xbffff39c
edi: 0x29a3ced0 esi: 0x02620ac8 ebp: 0xbffff2c8 esp:0xbffff2b0
ss: 0x00000023 eip: 0x0146cef4 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010282
Thread 1:
# 1 0x93f900ea in _dispatch_hwconfig + 0x93DD3162 (libSystem.B.dylib + 0x000270ea)
# 2 0x93f8fcc3 in _dispatch_hwconfig + 0x93DD2D3B (libSystem.B.dylib + 0x00026cc3)
# 3 0x93f8fa68 in _dispatch_hwconfig + 0x93DD2AE0 (libSystem.B.dylib + 0x00026a68)
# 4 0x93f8f4f1 in _dispatch_hwconfig + 0x93DD2569 (libSystem.B.dylib + 0x000264f1)
# 5 0x93f8f336 in _dispatch_hwconfig + 0x93DD23AE (libSystem.B.dylib + 0x00026336)
X86 Thread State:
eax: 0x0000016b ebx: 0x93f9073e ecx: 0xb0080d5c edx:0x93f900ea
edi: 0xa04131ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x00000023 eip: 0x93f900ea cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x93f8f182 in _dispatch_hwconfig + 0x93DD21FA (libSystem.B.dylib + 0x00026182)
# 2 0x93f8f336 in _dispatch_hwconfig + 0x93DD23AE (libSystem.B.dylib + 0x00026336)
X86 Thread State:
eax: 0x00100170 ebx: 0x93f8f379 ecx: 0xb0102f6c edx:0x93f8f182
edi: 0x02820418 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x00000023 eip: 0x93f8f182 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
Thread 3:
# 1 0x93f699ee in _dispatch_hwconfig + 0x93DACA66 (libSystem.B.dylib + 0x000009ee)
# 2 0x9400a12c in _dispatch_hwconfig + 0x93E4D1A4 (libSystem.B.dylib + 0x000a112c)
# 3 0x021bbd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021bb3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x021bb46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x021bbf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x93f96fbd in _dispatch_hwconfig + 0x93DDA035 (libSystem.B.dylib + 0x0002dfbd)
# 8 0x93f96e42 in _dispatch_hwconfig + 0x93DD9EBA (libSystem.B.dylib + 0x0002de42)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x93ff18a0 ecx: 0xb0184a6c edx:0x93f699ee
edi: 0x00001b59 esi: 0x58a9e28c ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x00000023 eip: 0x93f699ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206
Thread 4:
# 1 0x93f8f182 in _dispatch_hwconfig + 0x93DD21FA (libSystem.B.dylib + 0x00026182)
# 2 0x93f8f336 in _dispatch_hwconfig + 0x93DD23AE (libSystem.B.dylib + 0x00026336)
X86 Thread State:
eax: 0x00100170 ebx: 0x93f8f379 ecx: 0xb0291f6c edx:0x93f8f182
edi: 0x028204c0 esi: 0xb0292000 ebp: 0xb0291fc8 esp:0xb0291f6c
ss: 0x00000023 eip: 0x93f8f182 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
Thread 5:
# 1 0x9403155a in _dispatch_hwconfig + 0x93E745D2 (libSystem.B.dylib + 0x000c855a)
# 2 0x010e3b76 in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00174b76)
# 3 0x00fefb50 in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x00080b50)
# 4 0x91ccd7ae in __gTECMasterGlobals + 0x919A184A (CarbonCore + 0x000267ae)
# 5 0x93f96fbd in _dispatch_hwconfig + 0x93DDA035 (libSystem.B.dylib + 0x0002dfbd)
# 6 0x93f96e42 in _dispatch_hwconfig + 0x93DD9EBA (libSystem.B.dylib + 0x0002de42)
X86 Thread State:
eax: 0x000c0194 ebx: 0x00fefaff ecx: 0xb020fd4c edx:0x9403155a
edi: 0x04000000 esi: 0xb020ff34 ebp: 0xb020fd68 esp:0xb020fd4c
ss: 0x00000023 eip: 0x9403155a cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
Thread 6:
# 1 0x93fa46ca in _dispatch_hwconfig + 0x93DE7742 (libSystem.B.dylib + 0x0003b6ca)
# 2 0x010e3c01 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x00174c01)
# 3 0x00fef7fe in _McpFInitNetworkPIDChecking + 0x00000DCA (MicrosoftComponentPlugin + 0x000807fe)
# 4 0x91ccd7ae in __gTECMasterGlobals + 0x919A184A (CarbonCore + 0x000267ae)
# 5 0x93f96fbd in _dispatch_hwconfig + 0x93DDA035 (libSystem.B.dylib + 0x0002dfbd)
# 6 0x93f96e42 in _dispatch_hwconfig + 0x93DD9EBA (libSystem.B.dylib + 0x0002de42)
X86 Thread State:
eax: 0x00000193 ebx: 0x00fef76f ecx: 0xb0313cbc edx:0x93fa46ca
edi: 0xb0313ed4 esi: 0xb0313f44 ebp: 0xb0313ce8 esp:0xb0313cbc
ss: 0x00000023 eip: 0x93fa46ca cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286
Thread 7:
# 1 0x93f6992e in _dispatch_hwconfig + 0x93DAC9A6 (libSystem.B.dylib + 0x0000092e)
# 2 0x00feff13 in _McpFInitNetworkPIDChecking + 0x000014DF (MicrosoftComponentPlugin + 0x00080f13)
# 3 0x91ccd7ae in __gTECMasterGlobals + 0x919A184A (CarbonCore + 0x000267ae)
# 4 0x93f96fbd in _dispatch_hwconfig + 0x93DDA035 (libSystem.B.dylib + 0x0002dfbd)
# 5 0x93f96e42 in _dispatch_hwconfig + 0x93DD9EBA (libSystem.B.dylib + 0x0002de42)
X86 Thread State:
eax: 0xffffffda ebx: 0x91cfff32 ecx: 0xb0395e6c edx:0x93f6992e
edi: 0xb0395f46 esi: 0x00000000 ebp: 0xb0395e98 esp:0xb0395e6c
ss: 0x00000023 eip: 0x93f6992e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Loaded modules:
0: Microsoft Entourage (12.2.3.091001 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
1: Netlib: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/V ersions/12/MicrosoftComponentPlugin
3: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/Pow erPlant
4: EntourageCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/ EntourageCore
5: EntourageLegacy: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Versions/1 2/EntourageLegacy
6: merp: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
7: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12 /PowerPlantCore
8: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
9: Smart Crash Reports (1.5 Reg=English Loc=0x0000): /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
10: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
11: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
12: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
13: libFontRegistryUI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
14: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
15: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
16: liblangid.dylib: /usr/lib/liblangid.dylib
17: DirectoryService: /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
18: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
19: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
20: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
21: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
22: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
23: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
24: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
25: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
26: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
27: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
28: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
29: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
30: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
31: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
32: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
33: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
34: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
35: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
36: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
37: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
38: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
39: TrustEvaluationAgent: /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
40: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
41: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
42: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
43: FamilyControls: /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
44: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
45: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
46: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
47: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
48: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
49: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
50: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
51: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
52: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
53: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
54: libcups.2.dylib: /usr/lib/libcups.2.dylib
55: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
56: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
57: WebCore: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
58: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
59: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
60: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
61: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
62: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
63: libTrueTypeScaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
64: libCGXType.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
65: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
66: WebKit: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
67: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
68: NetFS: /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
69: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
70: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
71: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
72: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
73: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
74: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
75: RawCamera (505 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
76: libFontRegistry.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
77: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
78: JavaScriptCore: /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
79: libFontParser.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
80: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
81: libauto.dylib: /usr/lib/libauto.dylib
82: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
83: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
84: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
85: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
86: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
87: MultitouchSupport: /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
88: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
89: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
90: OpenDirectory: /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
91: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
92: ColorSyncDeprecated.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
93: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
94: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
95: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
96: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
97: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
98: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
99: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
100: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
101: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
102: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
103: CFOpenDirectory: /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
104: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
105: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
106: libkxld.dylib: /usr/lib/system/libkxld.dylib
107: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
108: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
109: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
110: IOSurface: /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
111: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
112: PasswordServer: /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
113: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
114: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
115: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
116: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
117: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
118: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
119: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
120: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
121: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
122: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
123: libz.1.dylib: /usr/lib/libz.1.dylib
124: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
125: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
126: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
127: libGreekConverter.dylib: /System/Library/CoreServices/Encodings/libGreekConverter.dylib
128: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
129: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
130: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
131: libLatin5Converter.dylib: /System/Library/CoreServices/Encodings/libLatin5Converter.dylib
132: libLatinSuppConverter.dylib: /System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
Operating System Information
Operating System: Mac OS X 10.6.2 (Build 10C540)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1062
Screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920
Microsoft Application Information:
Error Reporting UUID: A50CE3D6-2E3B-41D7-8BDF-E28D8D6AED8D
Time from launch: 0 hours, 0 minutes, 10 seconds
Total errors on this client: 3
There's no crash log for GE; it just sits on the dock. The only option is a Force Quit.
Any other suggestions?

Help with Archive & Install - Office 2008 gone?

I just performed an "Archive & Install" with "Preserve" checkmarked. When I rebooted, my dock had question marks where the Office 2008 icons were (Word, Entourage, etc). Office 2008 is not in the Applications folder anymore. I thought A&I only replaced the system files - and left others (Apps) intact? Could there be some other reason 2008 disappeared? Can I just Restore the Office Folder and Identities from Time Machine? Thanks in advance!

Archive and Install is usually the safe way to go with OS upgrades (and the way I have mostly gone on all my Macs over the years).
As Dimaxum suggests, fist looking for the Office applications on your hard drive.
Personally, I would use either Spotlight (first) or EasyFind (free from DevonTechnologies) to search for "Word", "Entourage", "Office 2008" names. And if you find the main Office 2008 folder, drag it to the new Applications folder.
As well, if you find the Preferences folder for Office and it is not yet in your (new) User/Library/Preferences, then drag that into there as well.
As V.K. suggests, it is always possible to reinstall from your source disk, assuming that you have it.
And the unspoken bit of knowledge here is that Microsoft allows people to initially install MS Office by EITHER drag and drop the folder from CD to your HD Applications folder, OR by running the MS Office installer from the CD. (And they do not tell you which or why to pick one method over the other!)
I have used both ways in the past in different circumstances and personally have not found any noticeable difference in the resulting application.
So if it turns out that you find the app folder and its preference folder, and put them into their new home of Applications and user/library/preferences and that does NOT give you a functioning Office suite, then just fall back to Plan B of either reinstall MS Office from the CD (which is usually fast, but then needs to have all the MS online update patches done) or give a try to your TimeMachine and see if it allows a full restore of JUST the Office apps into the new Leopard Mac.
(re your TimeMachine option, I cannot say for certain, as i have yet no experience with running a TimeMachine restore.)
Message was edited by: BruceTech

On May 24 installed latest Maverick update and now my Office 2008 (Entourage) crashes on open,

LOG: please help !
Process:         Microsoft Entourage [1898]
Path:            /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier:      com.microsoft.Entourage
Version:         ???
Build Info:      Unknown-130206~0
Code Type:       X86 (Native)
Parent Process: launchd [143]
Responsible:     Microsoft Entourage [1898]
User ID:         501
Date/Time:       2014-05-25 22:28:03.723 -0300
OS Version:      Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: CA622B44-00FC-6DE0-2E93-06BC2CA3B3D7
Sleep/Wake UUID: 2FAACDD1-EDFA-46D8-BCB8-21C3E7174E52
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageL egacy
Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Reason: image not found
Binary Images:
0x8fe90000 - 0x8fec2417 dyld (239.4) <FF5ED937-CC28-3FEF-BCAF-750B1CDBAE36> /usr/lib/dyld
0x905bf000 - 0x907c1fff com.apple.CoreFoundation (6.9 - 855.16) <6283B27F-3C46-365F-932C-1A7102D8A3CF> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9085b000 - 0x908c4fff com.apple.SystemConfiguration (1.13.1 - 1.13.1) <3AD9C90B-40A9-312B-B479-3AB178A96EA1> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x909d2000 - 0x909d2fff com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91e70000 - 0x9219bffe com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9268b000 - 0x92907fe7 com.apple.QuickTime (7.7.3 - 2826.19) <AEF12245-C9D5-3B50-8AB6-45DC794E693E> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x92e0d000 - 0x92e0dfff com.apple.Carbon (154 - 157) <C49AD4A1-8DE3-357D-AEF3-D6CD39EA91EF> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x93ae7000 - 0x93d56ff6 com.apple.security (7.0 - 55471.14.4) <4C9E60A9-6861-3AFF-BEB8-637771FEC78B> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9b623000 - 0x9b623fff com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x384A53463235363634485A2D314731443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9250315ASG, 250,06 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:

Identifier:      com.microsoft.Entourage
Version:         ???
Build Info:      Unknown-130206~0
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageL egacy
Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Reason: image not found
Follow the path to see if you file is actually missing:
Applications > Microsoft Office 2008 > Office > EntourageLegacy.framework> Versions>12
(Control-Click (Right-click) to view contents
Download and run the Mavericks combo updater.
OS X Mavericks 10.9.3 (Update (Combo)
http://support.apple.com/kb/DL1746
Run Repair Permissions
To use Repair Permissions:
1. Open Disk Utility in your Applications/Utility folder.
2. Click on the First Aid tab and select Repair Permissions
3. Click on the icon for your boot volume.
4. Click the repair permissions button.
Check to see if Entourage opens. If not you'll need to re-install.
A simple remove and re-install should work. Be sure to update to v 12.3.6
Office for Mac 2011: Remove Office
http://www.officeformachelp.com/2012/12/office-for-mac-2011-remove-office/
Original DVDs of Office 2008 come with the installed version 12.0.0. Newer shipping DVDs install 12.1.0 (SP1) or 12.2.0 (SP2)
After installing verify version installed. Manually download or select "Check for updates" under Help in the Menubar in any Office application to update fully. If you do not update fully after reinstalling Office 2008, your identity might fail to open.
Manual download:
Updaters must be applied in order.
12.1.0 SP1
http://www.microsoft.com/en-us/download/confirmation.aspx?id=7799
12.2.0 SP2 requires 12.1.0 or higher be installed
http://www.microsoft.com/en-us/download/confirmation.aspx?id=17575
12.3.6 Requires 12.2.0 or higher be installed.
http://www.microsoft.com/en-us/download/details.aspx?id=29723

Office 2008 Word Entourage

Has anyone since installing SL having issues with entourage and word. I am not able to run both applications without them both crashing. Also with both of them open I am not able to insert an attachment in Entourage. I have tried closing both of them and running both of them individual but w/e I do they both still crash.
Anyone have any thoughts to what I should do, is this a SL issue or is this a Office 2008 issues?
Thanks in advance!

http://blog.entourage.mvps.org/2009/09/hottopics_using_office_for_mac_with_snowleopard.html

Crashing Computer after Office 2008 Update!

Late last week I downloaded the latest "critical update" for Office 2008 for Mac and ever since then my computer crashes about every 30 minutes. When I open Entourage i usually get an Microsoft error report and everything locks up. Any ideas?

Have you rebooted the Mac? (Not sleep, but shut down or restart.) While most Office updates do not require a restart, often rebooting "fixes" many problems. Then have you tried uninstalling and reinstalling Office? Do other apps crash? (i.e.: can you open Mail, Safari, iCal, etc?) If the other apps are ok, then you may want to ask in the Office for Mac forums since it's likely an Office issue and not a Mac issue.

ENTOURAGE 2008 CRASHES REPEATEDLY

I have MS Office 2008 on both Intel and PPC computers. Entourage 2008 crashes repeatedly on all computers even after 10.5.2 and the recent Office update. Entourage seems to have a hard time dealing with HTML in email messages, which causes the crash most times.
Is anyone else experiencing this? Is there a fix?

I suspect your problems could be involved with Font Caches. See this page for help troubleshooting crashes.
<http://www.entourage.mvps.org/troubleshoot/crashes.html>
If you continue to have problems, the best place to get help is the Entourage newsgroup.
<http://www.entourage.mvps.org/support_options/subnews.html>
First thing you should try is running the Apple combo updater for 10.5.2 and restart. Empty Font caches. Next, I would then use "Remove Office" and install from CD. Restart IMPORTANT, let Autoupdater update itself then download the 12.0.1 updater. Restart.

It seems that my Office 2008 is incompatible with the Yosemite OS that my friend just installed on my iMac. My Word no longer works. Also, I can't access messages on Entourage. What version of Office should I buy?

My friend installed OS X Yosemite 10.10.1 on my iMac. Since then, I can barely use my Miocrsoft Word 2008. The spinning pinwheel, things freezing up, template and formatting trouble, and I can't get any Entourage messages more than a year old, which is a disaster. I read that Yosemite won't support Word 2008. What Microsoft Update should I buy, and will that fix my problems? I am desperate. Thank you in advance for your help. Here is the result I got from EtreCheck. I hope this helps you help me. BTW, your drop-down menu under Operating System doesn't work
EtreCheck version: 2.1.8 (121)
Report generated February 19, 2015 at 11:26:31 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Adware! - Remove] links for help removing adware.
Hardware Information: ℹ️
    iMac (24-inch, Early 2009) (Verified)
    iMac - model: iMac9,1
    1 2.93 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    NVIDIA GeForce GT 120 - VRAM: 256 MB
        iMac 1280 x 800
System Software: ℹ️
    OS X 10.10.1 (14B25) - Time since boot: 5 days 6:58:44
Disk Information: ℹ️
    WDC WD6400AAKS-40H2B0 disk0 : (640.14 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 639.28 GB (603.31 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GA11N
USB Information: ℹ️
    HP Officejet 4500 G510g-m
    Apple Inc. Built-in iSight
    BELKIN USB 2 Flash Media Device
    Apple Computer, Inc. IR Receiver
    DELL Dell USB Wired Multimedia Keyboard
    Logitech Optical USB Mouse
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
    Mac App Store and identified developers
Adware: ℹ️
    Conduit [Adware! - Remove]
    Geneio [Adware! - Remove]
Launch Agents: ℹ️
    [running]    com.conduit.loader.agent.plist [Adware! - Remove]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.genieo.completer.download.plist [Adware! - Remove]
    [loaded]    com.genieo.completer.ltvbit.plist [Adware! - Remove]
    [running]    com.genieo.completer.update.plist [Adware! - Remove]
    [loaded]    com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    Genieo    Application (/Incompatible Software/Genieo.app)
Internet Plug-ins: ℹ️
    Default Browser: Version: 600 - SDK 10.10
    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.2.8 [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Silverlight: Version: 4.0.60531.0 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 [Click for support]
User internet Plug-ins: ℹ️
    BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 [Click for support]
Safari Extensions: ℹ️
    Omnibar [Adware! - Remove]
3rd Party Preference Panes: ℹ️
    BrowserPlus [Click for support]
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         4%    WindowServer
         0%    AppleSpell
         0%    fontd
         0%    askpermissiond
Top Processes by Memory: ℹ️
    412 MB    softwareupdated
    206 MB    Image Capture Extension
    180 MB    Safari
    125 MB    Microsoft Word
    120 MB    Mail
Virtual Memory Information: ℹ️
    511 MB    Free RAM
    1.67 GB    Active RAM
    1.06 GB    Inactive RAM
    691 MB    Wired RAM
    12.59 GB    Page-ins
    90 MB    Page-outs

Remove Office 2008 for Mac using Microsoft deinstall procedure. Reinstall Office 2008 for Mac. If there are updates, apply them. Using Disk Utility, verify/repair permissions on your boot drive.
Does Office for Mac 2008 now work correctly? If not, you may want to repeat the above first sentence, and then update to Office for Mac 2011, and apply the latest (14.4.8) update which has Yosemite fixes.

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