ENTOURAGE shuts down after downloading images from e-mails

I can download images from all of my web-based e-mails, including our web-based exchange. However, when I try to download images directly from Entourage, my hard disk slows down and makes intermittent thinking sounds until it finally downloads the image and then Entourage shuts down. I've reported this to Mac 1/2 dozen times and have had no response. Has anyone had similar problems? Thanks.

From the noises you describe, I'd be far more worried about the condition of the hard drive. Back up any important personal data immediately. I think the relation to Entourage is only circumstantial. The hard drive is the real problem.

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