Entourage won't open e-mailed Jpeg or PDF files

Hello, I'd appreciate your advice with this problem.
Entourage can't open Jpeg's or PDf's sent in through e-mail, either in the Entourage application or when saved into Pictures or Documents, claiming Preview can't read them or there is a file error. I walked through it with a Mac support person and we found it is not a Preview problem, as Preview can read PDF's opened when downloaded directly to desktop. Any suggestion on ow to deal with this without having to call Microsoft?
Thank you very much. - Sharon

Try rebuilding the database. If you like, you can make a copy of your current database to the desktop first. Go to your user account at ~/Documents/Microsoft User Data/Office 2004 Identities/ and copy the folder Main Identity. Now if anything goes horribly wrong, you can always get back to where you were.
Close Entourage if it's running. Hold down the Option key and launch it again. In the Database Utility that comes up, select your database at the top. Main Identity will be the only one if you have only one email account set up. Choose the radio button for "Rebuild database" and click Continue. Quit when it's done and launch Entourage normally.

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