Entries in AISUSER

Hi,
I´m tryint to add a new entry in transaction AISUSER. I have a valid ABAP user and a SAP customer number, but I haven´t the contact person. Warning says the contact person are in table AICONTACTS. The problem is that this is a SAP table, and it musn´t be modified manualy.
How can I add entries in this table without a developer access key? The contact person is my S user?
Thank for all.

Hi Pablo,
Adding your S user id in AISUSER steps below:- ( i was also face same issue its now resolved with below steps)
1) Run the following job with your user AI_SC_REFRESH_READ_ONLY_DATA after completion of job,
2):- In AISUSER select new Entries
3):- User:- Give your SAP id Which exist in client(100 or production client)
Contact person:- Give your OSS id with out S and 00 (exameple:- s00123456 is your user id suppose your have give only 123456 number on Contact person, Dont give s00)
Now Important step Don't save, on left hand one Green color tick mark will be there you have select that one.
After that the entry will be added in AISUSER.
Now you can approve patches from Maintenance optimizer .
Thanks & Regards,
Suresh kumar v

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Cannot add a new entrie with aisuser!! help urgent

hi,
i'm trying to add new entrie for assign a S-user with trasax AISUSER, but without succès.
i have this message:
Partner 000123456(my suser) not found.
Partner 0001068365 not found - see longtext
Message no. AI_SC_EN093
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Partner number 0001068365 was not found in table AICONTACTS.
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Please check if you entered the correct number (S-User without S) or use the value help for this field. If the value help doesn't provide any data the report AI_SC_REFRESH_READ_ONLY_DATA has not been run yet. It should be scheduled daily with transaction SM_CONFIG_JOBS as job REFRESH_ADMIN_DATA_FROM_SUPPORT. However if you want to run this job successfully the user who created the job must be maintained in this table first. So you should ignore the warning for this purpose, maintain the partner for this user and continue maintaining this table after the job has fetched the contact data for the value help from SAP Support Portal successfully.
Even then it can happen, that you don't find the partner number in the value help. The reason for this may be, that the user doesn't have enough authorizations for some actions, since only users with certaine authorizations are downloaded from SAP Support Portal. So you also may ignore the warning in this case, as long as there is no typo in the partner number.
i have do all that, but i have usullay the same problem.
thanks for your help
Hassan

Daniel,
Go ahead and Apply this note , it will fix your issue.
Do you have a third column in AISUSER T.Code .
This issue is fixed in ST : SAPKITL426
Note 1140822 - SAP customer number for installation number &1 unknown
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I have established a service desk functionality and everything is working fine except action "sent to SAP", I am using solution manager 7.0 and I have made the entry in AISUSER maintenance view in tcode AISUSER and also maintained the RFC connection SAP-OSS and its working fine but when am changing status of a ticket by executing action " sent to SAP" in a ticket and saving it, it is throwing a information pop up saying " SAP customer number unknown for installation number 0020XXXXXX ", which is the installation number of system from where ticket is posted say XYZ system. Please help me out.

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User Contact Person
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Please let me know i am usi8ng SOLMAN EHP1 ( SPS18) and i do not want to update the patches for now..
Message Number: CHM1_ACTION_LOG051
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Procedure
Assign an S user to your user with the IMG activity 'Assign S User for SAP Support Portal Functionality (SOLMAN_PROFILE_PARAM)'.

hi,
Please check the below note:
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Hi Tech Masters,
I am trying to set up Maintenance Optimizer on Solution Manager 7.0 SP15 ( WIndows 2003).
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Are you sure that you are entering the correct Customer Number and the corresponding S-userid is correct ?
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Entries in AISUSER

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