Envelope printing issues

I was trying to print an envelope with my new HP printer using Microsoft Word 2008 for Mac. When I press on print, the entire envelope is printed in black ink, covering the entire face of the envelope.
I checked the settings for the size envelope (#10). I also uninstalled the printer software and downloaded and re-installed the printer software, but the problem still exist.
Is there an compatibility issue with Yosemite 10.10.3?
What could be the problem?

Hello @Blackjack2359, and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having envelope print issues. I'd like to assist!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

M251nw custom envelope printing issue - "cleaning"

Has anyone got any instructions to print custom envelope sizes for the M251nw using MAC OS? I am using 10.9.2.
I have set-up the correct custom size in the print dialog box, but it's just not printing out in the right spot. Do I need to download another driver? Also you have to click OK on the printer itself to laod the paper through every time and it does 'clean' itself after each print also. Can this be by-passed?
Many thanks.

Hi,
Please open the document you are printing click on file and print on the printer properties window
Paper Size: Use options in this pop-up menu to choose the type of paper currently in your printer’s paper tray this drop down will have custom paper size option you can set your custom paper size here.
Although I am an HP employee, I am speaking for myself and not for HP.
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I work for HP but my posts and replies are my own.
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I work for HP but my posts and replies are my own.
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else .....

Envelope printing issue

My Oficejet Pro L7590 used to print envelopes just fine. Am operating Windows Vista Home Deluxe 64 bit. Now when I attempt to print I get only a tiny portion of the return address on the middle left edge of the envelope. Have checked settings in both MS Word and the printer. I recently found a workaround that involves going into the HP printer preferences settings - features - resizing options and changing the setting to #10 envelope. But I don't want to have to do this every time I want to print an envelope - and back again to print letter size paper! Can someone help me? Thanks!

Hi,
You have to select the envelope size in MS Word. Before print, click Options and change the envelope size. The Custom size will stay there until next change.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Envelope Printing Incorrectly to HP laserjet

When installing to one of the Mavericks upgrades last year, my old HP laser jet 3700n would no longer print envelopes correctly from either WordMac or from PrintShop3. I blamed the old age of the printer (More than 10 years) and no recent driver made for it. I purchased a new HP LaserJet MFP M476dw but I have the exact same issue. The envelope appears perfect in print preview but when the envelope prints, the text is perpendicular like in portrait mode and mostly off of the envelope. It doesn't matter the size of the envelope. I have tried changing every setting I could find, altering the dimensions to the opposite length/width, changing the orientation of the envelope feed, but I can't get it right. I can't believe I am the only person with this problem. I called HP and after 2 hours on the phone they said they couldn't help me. I'm not very computer literate and really would like help.

envelope template

Printing issues with HP 310a All in One Printer

I have a new HP 310a. Looks good, fast on text printing, but features such as merged envelopes and printing letters on A5 stationery do not print correctly; nor in correct order. Photos print larger than they actually are and look like they need to be cropped. Anyone experiencing the same?
Photo tray has nothing to hold paper in place (except on sides); and when tray enters printer, the photo paper slips backwards and error message "out of paper" appears.
This is the last time I will buy an HP product

Hi there,
Welcome to the HP Forums!
I understand that your HP F380 has stopped printing in color, and I am happy to help you with this printing issue!
For further assistance, I will need to know the following:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please take a look through this guide. Streaks or Lines in the Printed Image.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Mac Mini envelopes printing full page size from contacts

Good day.
So here’s my story.
In early summer I printed out enveoples form "Address Book" for our wedding invitations from a Macbook pro 2.16 GHz running 10.6.8. Everything worked out perfectly.
I then got a Mac Mini 2.7 GHz Core i7 for a wedding gift and I did a data migration from my Macbook Pro to the mac Mini. It was running 10.8.5 and is now running the latest version or Maverics. The printer I used for both envelope printing jobs, an HP CM1415fnw color MPF has also been updated to the latest software version.
The problem I am having is that the Mac mini will NOT print envelopes in the custom envelope size, it always prints full page. It has done this since the data migration form the Macbook Pro running "Address Book" to the Mac Mini 10.8 running "Contacts". I thought is was an operating system issue so I waited for the new OS Maverics. I did another print out from both computers tonight to see if the issue had resoleved it's self. NOPE. I even do a print preview on the mini which loads up Preview and it shows the custom size, though it prints out full page
All settings on both computers are the same for the custom envelope size.
Anyone know how I can fix the paper size issue?
Thanks for anyhelp I get
~rodger
Label from MacBook Pro
Label form Mac Mini
Layout from MacBook Pro
Layout from Mac Mini
Orientaion from Mac Mini
Orientation from MacBook Pro

Hi Rodger_
Thank you for the additional information, it was helpful.
I was speaking with one of my colleagues and we would like you to try the following steps. Once you have completed the steps please try printing again.
1)    Please reset your printing system, I have included a document on how to do this. Please be aware that this reset deletes all print settings and pending print jobs from your Mac.
2)    In the "Printers & Scanners" please click on the '+' and choose "Add another printer or scanner from the options (see screen shot)
3)    Choose your Laserjet CM1415fnw and at the bottom where it says "USE" please change it to the HP Laserjet (see screen shot) instead of AirPrint
Happytohelp01
I work on behalf of HP

Printing Issues with HP OfficeJet 100 and Windows 8.1

We use HP OfficeJet 100 mobile printers and have a printing issue.When we print the printer acts as if it is going to print and then prints one blank page.Printer will not print even though it is showing as default printer.Printer will just stop printing in the middle of a document, even in the middle of printing out a page. We are printing via the USB cableWe are using Windows 8.1We are connecting to laptopsWe have been using the HP mobile range of printers since 2004 and have only experienced these issues since we moved the laptops onto Windows 8/8.1 We have:Uninstalled and reinstalled the printer drivers – this fixed this issue for a short while and then it reappeared againCalled HP support and they directed us to the driver support page which had the latest print drivers, uninstalled and reinstalled drivers with them on the phone. This initially fixed the problem and then it returned a few days laterAfter trawling the support forums found directions to change the print processor to “WinPrint” – No effect as the processor was already on this settingDownloaded the HP diagnostic tool – HP Print and Scan Doctor – didn’t fix anything Any further help would be much appreciated.

Hello there Lawrence, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the troubles you are running into when you attempt to install your OJ 6100 printer on your Windows 8.1 laptop. I read all of your attempts and seen you have tried several methods to try and get the installation to complete successfully.
I would like to make some suggestions that may help. Let me know how it goes!
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
Enjoy your Monday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP ENVY 100 D410 Printing issues...

I have an HP ENVY 100 that has recently started having printing issues. We recently upgraded to Mountain Lion and had no problems in the upgrade nor have we had any other software that we've changed. The problem seems to be somewhat random and the results are always the same. When commanded to print the printer acts as if it is running out of ink and then distorts the fonts creating vertical lines on the page and skipping rows creating what almost looks like a bar code. It's most peculiar and the only way I can find to solve the issue is to completely restart both my system and the printer. Thinking that I had a driver issue on my Mac I used the utility on the printer to update drivers and none were found. To insure that the problems wasn't isolated to just my machine I tried our laptop as well and it seems to have the same problem. Has anyone had a similar problem?

Hi Talon,
That more liekly related to the software indeed, I would suggest trying the following steps:
Reset the printing system as listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01371980
Open the Applications folder, then Hewlett-Packard and then open the Device Utilities folder, launch the HP Setup Asisistant and follow the steps to reconfigure the device.
If there is no Hewlett-Packard folder simply re-add the printer by clicking the plus button under Print & Scan.
Now try printing and follow for any difference.
If the same persists uninstall any HP Software by following the HP Uninstaller under the Hewlett-Packard folder.
If there is no Hewlett-Packard folder follow the steps listed under Mac OS X 10.6, 10.7, and 10.8 > I used Apple Software Updates to install the product software below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02440673&tmp_task=useCatego ry&cc=us&dlc=en&lang=en&lc=en&product=5157536#N1305
Download and isntall the latest Lion Software below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-97934-2 &cc=us&dlc=en&lc=en&os=219&product=4073738&sw_lang=
Once completing the installation click the Apple icon and install any available Software Update.
Shlomi

Contacts Envelope Print Error

I have figured out how to print an envelope with a return address, and proper layout even without the bar code (Hello Apple - it's 2015) and the limited text formatting options, but now Contacts prints two envelopes with each print request.
The problem is that every other envelope prints the addressee name in the line where the street address is on the correctly printed other envelope (which is what I see in preview window). No street address, city or zip, just the name in the line where the address should be.
Under the Preview window within the print dialog window is this 'Two addresses()'
I dont see another address card anywhere for this contact, so where is the other address that I need to delete to stop wasting envelopes?

Go to your Finder "Go" menu hold the option key to choose "Library".
Then go to Application Support/AddressBook/AddressBook.data and double-click that.

New airport extreme and printer issues

OK here is the deal
I have the new airport and a hp psc 750 printer. I have a new macbook which can not print on this printer. It will recognize it thru bonjour but will not install the driver - the odd thing is that I have a pc connected directly and a windows based wireless laptop which both are able to print via this airport. I also have an external hard drive that is connected to the airport. All of the computers are able access this drive. So all appears in order except for the macbook-printer issue. I contacted tech support and they claimed driver issue. Anyone have any ideas - I have updated the most recent drivers for this computer and I was able to install this printer via a usb connection. Thanks

There have been a few posts about issues with HP printers working or not working as the case may be through the extreme. I can't remember what they say, but a search for HP in this forum may well help you.
Sorry to be so vague, just thought it might be a start for you.

Printing issue

I just replaced my b/w cartridge which was working for about 10 copies and now trying to print a colored copy and while the color print is fine, the black ink is coming out blurry/smudged. The screen indicates "Print cartridge problem (Black) Refer to device documntatnion to troubleshoot" I took out the cartridge, shook it, put it back in - no luck - help! Thanks

Hi @LYNNHAAG , and welcome to the HP Forums!
I see you're experiencing print issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Need help diagnosing cause of printing issue w/ image distortion

Hello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- Ian

Hello, I'm looking for some expert advice for my print issue with image distortion (see above) on my files once setup and proofed by my printer.
I have a large PSD background file out of photoshop (CMYK, 170mb psd) that is being placed into an InDesign document. No preflight errors, all correct SWOP cmyk settings, and I keep having issues where images distort on my printers proofs - they seem unable to explain the issue and can't offer any other suggestions beyond ("just try resaving/uploading again" which of course has an added fee with each upload...).
The files are all fine on our end: on-screen, on our cmyk proofs, and our saved PDFs/packaged files. But everytime our printer opens these they seem to have these distorted image problems - scrambled images (almost as if there was a ghosted transparent image in the distorted area), strange lines (see above, and color distortion (usually greens and pinks, see above).
Is this an issue with my settings/file formats? Maybe the issue lies on our printers end? I'll keep checking this throughout the day and provide quick answers to anyone who can help me get to the bottom of this.
Adobe forums have been a huge help in years past so I decided this was by best bet for a resolution from those who know more than myself (or my printer), thanks for taking the time to help!
- Ian

Auto adjustment of page orientation causes printing issues with documents that have a page width greater than its page height.

Hi,
Since an upgrade from Word 2003 to Word 2010, we are experiencing printing issues with certain
documents that have a page width greater than its page height.
In Word 2003, it was no problem to set the page width greater than the page height while setting the page orientation to "portrait".
In Word 2010, this seems impossible: despite leaving the page orientation to "portrait", if one changes the page width/height as stated,
Word 2010 automatically adjusts the orientation to "landscape". Resetting the orientation to "portrait" will flip the page's width/heigth settings.
This behaviour causes printing problems: the page prints out 90° rotated.
I do not believe this is a printer driver issue: I tried several different printer drivers, and all give the same (bad) result. Setting the printer driver's page orientation settings (before printing) makes no difference, as
Word 2010 seems to force the page orientation settings.
Inserting the documents 90° rotated is not an option, since it causes problems with the printing margins.
This is very annoying, since we have to print official documents of a municipality (driver's licences).
Is there a workaround for this issue?
Regards,
Laurent Grandgaignage
Sysadmin Gemeentebestuur Stabroek, Belgium

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, we can follow these steps to test this issue
Step 1: Repair Office 2010
1.
Click
Start, and then click Control Panel.
2.
Click
Programs and Features.
3.
Click the
Office 2010 program that you want to repair, and then click
Change.
4.
Click
Repair, and then click Continue. You might need to restart your computer after the repair is complete.
Step 2:
Rename the global template (Normal.dotm)Follow the steps for the operating system that you are using:
Windows Vista and Windows 7
a)
Exit Word 2010
b)
Click
Start.
c)
In the
Start Search box, type the following text, and then press
ENTER:
1.
%userprofile%\appdata\roaming\microsoft\templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
Microsoft Windows XP
a)
Exit Word 2010
b)
Click
Start, and then click Run.
c)
In the
Open box, type the following text, and then press ENTER:
%userprofile%\Application Data\Microsoft\Templates
d)
Right-click
Normal.dotm, and then click Rename.
e)
Type
Oldword.old, and then press ENTER.
f)
Close Windows Explorer.
How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003
http://support.microsoft.com/kb/826845
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

Remote Desktop Connection and printing issues

Hi,
I am using Windows 7 on my desktop and also connected to Windows Server 2008 R2 to run applications in Windows Server. However, I noted there is problem with the printer issues. Sometimes, when I tried to print some documents using applications
in Windows Server with my local printer in my room connected to desktop, it won't work.
Moreover, I need to go to Windows Server, Component Service to restart printer spooler so it will work again. This is a pain.
I also noticed there is about 30 seconds wait to process any document to print.
Unlike if I print documents directly from my local desktop computer running Windows 7 and connected to local printer, it only takes seconds to print.
My desktop is connected to Windows Server 2008 via local area network. I should not expect such a significant delay in printing.
I also wonder why printer spooler needs to be restarted when printer is not working.
Can anyone advise me about this? Can Microsoft looks into this problem and release updates to fix the bug to improve the system?
Thanks
Regards,
Clement

Hi,
Please check if you turn on this settings:
You need to set this up just before you connect. The setting will be saved so that you won't need to change it the next time you connect.
1. Open Remote Desktop Connection by clicking the Start button, clicking
All Programs, clicking Accessories, and then clicking
Remote Desktop Connection.
2.Click Options, and then click the Local Resources
tab.
3.Under Local devices and resources, select the Printers check box.
4.Click Connect to start the session.
Make sure that you select your printer in the Print dialog box each time you print.
Karen Hu
TechNet Community Support

Firmware upgrade?? Printing Issues?? HP Designjet Z6100ps

I have a Designjet purchase as a demo in 1/2008. The last firmware upgrade that is currently installed is GG-GG_9.0.0.4. I am having printing issues where it prints about 4" of my prints from Apogee Printdrive (which comes from a windows computer) and then wants a restart with the firmware error code. Prints from the MAC are fine and will go straight thru. I have tried multiple firmware upgrades (the latest is GG-GG_11_00_00-2_mvl40-x86-opt_B.dmg) and it is all invalid. After a week of trial and error and trying different upgrades from different computers I am at my whits end. We print to the this printer presslayouts to look at before plating for press. Printing Banners from the MAC is no problem. Anyone have any suggestions. And of course, warranty and service is nill.

I am linking you to the the Designjet forums below. Please just repost your question their it will have better chance of getting answered.
Designjet forum

Envelope printing issues

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