Envelope printing Photosmart 6520 series

I am having a problem printing envelopes other than #10 from varioous programs. I keep getting mismatched paper messages. I am particularly interested in C5 which are supposed to be supported okay. I have gotten 1 or 2 out in odd ways, so I know it works.
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Hello Bearfan49.
I understand you are having problems printing envelopes on your Photosmart 6520. Yes the C5 envelope size is supported for your printer.
How many envelopes are in your paper tray? The supported capacity is five envelopes.
Also are you changing the paper settings from the type of program you are printing from? Could you clarify what type of program you are printing from?
Please follow this document to resolve: Paper Mismatch.
Looking forward to hear from you.
Ashley
I worked on behalf of HP.

Similar Messages

Failed updates every night for Hewlett Packard Imaging NULL print HP Photosmart 6520 series

since I got my photosmart 6520 printer 12/02/2012 every night it tries to update Hewlett Packard Imaging NULL print HP photosmart 6520 series ....and it fails every time. I have a HP P 7 1010 desktop and ever since I got new printer I have an exclaimation point on my computer and it says to troubleshoot and when you do it says it is doesn't have drivers and it shows NOT FIXED. When you log off at night it tries to update the NULL print again and it fails every time. I have talked to your service people numerous times for over an hour and they can not fix the problem. PLEASE HELP
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I did some looking into the problem for another user, and it looks like this is just a ghost update. Basically a "ghost update" is an update that was for the device, but the device has more recent drivers which causes the update to keep failing. The only thing you can do is hide the update, or ignore it. Windows will keep trying to push it, but your printer doesn't need it. If it did need the update, it would install right. You can find the thread where I helped the other user linked below. Hope this helps.
I cannot update HP Imaging Null Point HP Desktop 3520 on laptop O/S Window 7 error 80070490
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Having successfully reinstalled hp inkjet printer Photosmart 6520 it doesn't show up anywhere on the computer; not can I find Printer Setup. Help! newo

Having reinstalled an accidentally deleted HP inkjet printer Photosmart 6520, I can't find it anywhere on the computer, nor can I find Printer Setup. Your help valued,
newo

Eric, I'm sorry not to be much help. As I'm not technically minded I was finding it hard to follow Paul's questions and he sorted it himself, but did say that it was to do with configuration.
Elizabeth

Text cut of on very bottom of page when I print - Photosmart 6520; Macbook Pro

I don't know what's going on, but when I print two-sided from a word doc on my mac, the the lower half of the text at the very bottom of each page cuts off. Can anyone help me fix this problem? I'd really appreciate it.

Hi bkflores32,
Thank you for visiting the HP Support Forums! I see when you print a 2 sided document from Word to your HP Photosmart 6520 it cuts off the lower half of text on the bottom of each page. I would first like us to make sure it is not the hardware, please print out the 2 page document as single pages, now I want you to make a 2 sided copy. Does this cut off the bottom text or does this come out with no print quality issues?
If the copy comes out fine, please let me know the following:
1. What is your current Mac OS X?
2. Did you recently upgrade your Mac OS X?
3. Are all Apple updates installed and up to date?
I look forward to hearing from you.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Unable to Communicate with Printer - Photosmart 6520

A few days ago this issue popped up out of no where. I've been using the printer for a few months now with out an issue, but all of a sudden all of our computers can no longer print. When ever I try an error pops up that the computer cannot communicate with the printer, and to try to update the IP address with the IP address tool.
So far what I've tried without any success:
- Restarting the printer.
- Restarting the router.
- Restarting the computers.
- Reconnecting the printer to the network (Rerunning the network setup.).
- Changing the IP address manually.
- Disabled the router firewall and computer firewall.
- Changed the wireless security on my router to WPA2 from WEP (Needed to do this anyway.).
- Uninstalling, then reinstalling drivers and software.
- HP Print and Scan Doctor (Sorry, left this one off. Doesn't detect any devices.)
The Photosmart 6520 says it is connected to the network and the printed wireless test page says the same thing, but none of the computer can print to it, or detect it.
So far I'm stuck there, as I can't locate the printer to finish reinstalling the drivers.
Having this issue on multiple devices.
- Desktop running Windows 7 Ultimate x64
- Acer laptop running Windows 7 Home
- Two different HP laptops running Windows Vista
Since it is affecting so many devices on different platforms I'm inclined to believe the fault lies with the router or the printer itself. Though since there's no other network issues and the printer itself shows it connects successfully to the network (I can also see it listed on the router client list.), I'm leaning more towards an issue with the printer.
Any help would be appreciated and thanks for your time.

Looks like you have done a lot of what needs to be done. Nice work!
Just want to clarify a few things.
Can you connect the printer to the router using a network cable?
Does the printer work fine if connected directly to the router via netowork cable?
If that works fine, please note the IP address and disconnect network cable.
Wireless:
From the 6520 , configure wireless connection
What is the printer's IP address when you have it assigned automatically and not manually?
If both IP addresses assigned are from same subnet (ex:192.168.x.x)
-can you ping the printer through the command prompt (in accessories) from a PC on the same network?
'Ping (address) xxx.xxx.x.x'
You should get back 3 lines showing the mil sec response if successful.
Sorry if I am asking you to do something you have already done.
I work for HP

My printer,(photosmart 5510 series), refuses to copy

My printer used to copy when I pressed the touch-screen button; now it doesn't. I've checked all that I can think of but, still, no joy. Help!

Hi @wellsgreen,
Welcome to the HP Forums!
I understand that you cannot copy with your HP Photosmart 5510 printer. I am sorry to hear this, but happy to look into this copying issue for you!
A few questions for you, if you do not mind:
What happens when you try to copy?
Do you see any error messages?
Does the paper go through at all?
Does the paper come out blank?
Are you low or empty on any of the ink cartridges?
In the meantime, please see this guide, Vertical Bands, Lines, or Streaks in Copies or Scans. (Even though the guide title may not match your issue, I believe the solutions will help).
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Envelop printing - Photosmart Premium c309g-m

Please help - am using Open Office - have set up DL envelope size - also have set up DL envelope size on the printer. However printer will not print - it feeds an envelope into the printing position and then tells me that it is out of paper.
Before I through it out of the window PLEASE can anyone solve this problem for me??
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Make sure you have set the printer driver (not just the software settings) Size settings to metric and then DL envelope.
See step two in the document below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01805738&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
I was an HP employee
If I have helped you solve your issue please mark this post solved.

HP Photosmart 6520 - shows offline and has stopped rotating printing for short-edge binding

I have suddenly had some issues with my HP Photosmart 6520 printer. I use a wireless connection with my Macbook Pro (OSX 10.9.5)
First problem is that the printer icon in the dock has recently shown to be offline/not connected. The printer would print pages of documents in the computer (Open Office stuff) but would not print material direct from a web browser. Now (a few days later) it showed to be offline and wouldn't print anything.
I should point out that the printer device list in System Preferences shows two different entries: one is "HP Photosmart series 6520" (listed as offline) - and the second is "Photosmart 6520 series (FDA82D)" (listed as idle).
The first ("HP Photosmart series 6520") had been ticked as the default printer. I then ticked "Photosmart 6520 series (FDA82D)" to change the default printer.
Then I noticed, when I used the Print command for a document, that the printer list in the Print dialogue box showed that it had a tick against the "HP Photosmart series 6520" printer. When I changed this to the ("Photosmart 6520 series (FDA82D)" printer, the machine printed my document. But the next time I opened the print command, the tick was once again next to the "HP Photosmart series 6520" printer.
The printers listed in the Print dialogue box have small icons to their left. The "HP Photosmart series 6520" has a wavy line inside a circle and the "Photosmart 6520 series (FDA82D)" has an exclamation mark inside a triangle.
The second problem is that the printer is no longer rotating the second page when I am printing two-sided and choose "short edge binding" in layout. It now prints out exactly the same as when "long edge binding" is selected (default). The result is that the second page is printed upside down in relation to the first page. This problem has never previously occurred.
So far I have tried paracetamol and scotch but neither seems to solve these problems. Not sure if I should try them together!
Sorry this is so long-winded - I'm trying to include as much detail as possible to make it all clear from the start.

Hello lenc48,
Welcome to the HP Forums.
I see that you are having a few issues when it comes to printing from your mac as well as some two sided printing issues.
I do have a some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable (if using wireless, disregard this step) from the printer and from the Mac and leave it disconnected until further notice.
Please click on the first link that will give you instructions on Uninstalling the Printer Software.
Once the software has been removed, please disable any anti virus protection that you may have on the Mac.
The next step we are going to take is downloading the HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
The installation will prompt you when to connect the usb cable (You will see a prompt for a wireless connection as well if that is the connection type you would like to use) so please do not connect the cable until prompted to do so.
If you are still having issues, feel free to write me back or you can contact HP Total care direct. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart 6520 not printing black.

I'm using wireless printer Photosmart 6520, not printing or copying in black. Replaced with new cartridge and still
Does not work.
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Hi @Mtimmer
I see you are having troubles with your black ink.
Please ensure you have completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. As you have a 6520, If the issue persists, I would suggest calling HP Phone Support even though the printer may be out of warranty as you may require a replacement printer. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

RunDLL Error Message after uninstalling Photosmart 6520 software

I needed to replace the 6520 printer and after installing my new printers software, I removed the 6520 software. Now when I startup my laptop I receive a Rundll error. Please help. I am running Windows 8.1.

Actually I was not clear enough. I had to uninstall the 6520 software because I had to purchase a new HP printer. I installed my new printer software and uninstalled the 6520 software. The error message I amreceiving upon starting up my laptop says "There was a problem starting C:\Program Files\HP\HP Photosmart 6520 series\bin\HPStatusBL.dll". The specific module could not be found.

Hp photosmart 6520 efax set up

I am not tech savy and dont recall registering my product. Does this need to be done in order to set up an efax account?

Hi Ricky6,
Welcome to the HP Support forums. I understand that you would like to setup the eFax feature of your Photosmart 6520. First off, the printer does not need to have been registered for warranty purposes to use the eFax feature.
If you have installed the full feature software and drivers you should have an eFax icon in the HP Utility. I have included a document on getting started with eFax to assist you. The eFax feature is tied into the ePrint feature so it is important that you have setup the ePrint feature. If you haven't setup the ePrint feature I have included a document with the steps to set up ePrint and how to customize the printer's ePrint email address.
Just a note, for ePrint to be setup the printer needs to be connected to your wireless network. This can be easily done from the front panel of your printer. The steps to do this can be found on page 31 of your user guide in the section titled "To connect the product with the Wireless Setup Wizard". Once you have put the printer onto your wireless network don't forget to update your computer with the change from USB cable to wireless. The steps on how to switch from the USB connection to wireless can be found on page 33 of your user guide.
Getting Started with eFax
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03496915
Setting Up a Custom Email Address for ePrint
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02940150
HP Photosmart 6520 Series User Guide
http://h10032.www1.hp.com/ctg/Manual/c03406850.pdf
Regards,
Happytohelp01
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I work on behalf of HP

Photosmart 6520 - eFax

Checked HP Forum to find solution to setting up eFax account on my new Photosmart 6520 printer. Having the same issues already asked. Please provide instructions on how to set up account on printer.

Hi @jmmoss,
Welcome to the HP Support Forums. I gather that you would like to learn how to setup the eFax feature on your Photosmart 6520 printer.
I have included the Getting Started with eFax document for your Photosmart 6520 series printer. It will walk you through how to setup the eFax feature of your printer.
If you have already tried to setup the eFax feature, but encountered a grayed out “Create A New Account” button, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Netgear DG834G and HP Photosmart 6520

Hello,
I've just bought HP Printer Photosmart 6520 .
I can marvelously print through USB, but when I try to use Wifi, it doesn't work.
Wifi configuration seems to be good from the printer : an IP is set correctly on my local
network (Netgear DG834G router)
But from any PC , I cannot ping and obviously print on the Wifi IP address of the printer.
Is there any specific setup to do on the router , in order to use printer wirelessly ?

Hi there , Welcome to the HP Community I noticed your posts and wanted to reach out to you! After checking the drivers and downloads webpage to see the available drivers for your Photosmart 6520, there is currently no Windows 10 drives available for your printer. I will include the link below for you to check up on the drivers available.HP Photosmart 6520 e-All-in-One Printer As for your second post, I am unclear of what exactly you are trying to do with the printer setup. Please let me know more detail about what you are looking for. Enjoy your Monday! Say "thanks" for the reply by clicking the thumbs up below!

I cannot print on a 6x8 envelope. HP Photosmart 6520

I have tried changing the printer settings but 6x8 is not listed as an option. I have tried other settings but keep getting a message on my printer that there is a paper mismatch and it will not work. Please help before I toss this printer out a window! Thank you for any advice.
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Hi janierose and welcome to the HP Forum,
I understand that you are trying to print 6X8 envelopes and are getting a paper mismatch message. If you have a Mac operating system you can create a custom size. But if you have a Windows operating system that size is not supported.
Support Envelope sizes from HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series Printe....
The following table contains a list of supported envelope sizes.
Envelope type
Envelope size
US No.10
105 x 241 mm (4.12 x 9.5 in)
Card Envelope
111 x 152 mm (4.4 x 6 in)
DL
110 x 220 mm (4.33 x 8.66 in)
C5
162 x 229 mm (6.38 x 9.02 in)
C6
114 x 162 mm (4.49 x 6.38 in)
Japanese Envelope Chou #3
119.9 x 235.2 mm (4.72 x 9.26 in)
Japanese Envelope Chou #4
90 x 205 mm (3.5 x 8.1 in)
A2
111 x 146 mm (4.37 x 5.75 in)
Monarch
98 x 190 mm (3.87 x 7.5 in)
6 3/4
92 x 165 mm (3.62 x 6.5 in)
I hope this information helps.
Thank you,
I worked on behalf of HP.

HP PhotoSmart 6520, Printer offline, Wireless printing from Windows 8.1 and others

My parents own an HP PhotoSmart 6520. They have 3 or 4 computers. 1 Is connected to this printer via USB cable. 3 Are "connected" over wireless. The printer has the latest firmware updates according to checks from the printer front display.
Problem is this:
1) When first starting the printer, and the printer gets on the wifi network, all wifi-available devices can print to it over wifi. We are also able to browse to the printer config web pages to see status, and change configs as needed.
2) After about 5 minutes of printer inactivity, all wireless clients can't print to the printer to print, and can't connect to the printer's web page. (The printer appears to be offline to each OS that uses WiFi to get Internet access.
3) If we visit the printer control screen, physically attached to the pinter, find the network configuration, and choose to "turn off" wifi at the printer, then after off, "turn on" wifi and see an IP address get assigned, then all WiFi machines can print to the printer over WiFi. However, after 5 minutes, again, the printer is offline. No matter what or how much each WiFi-based machine sends to their printer queue/spool, the printer remains offline.
4) If the USB-connected machine prints to the printer over USB, the printer once again becomes available over the wireless network.
The work-around is terrible. (Cycle WiFi access every time they need to print from Wireless devices.)
Things we have tried:
1) This is running the latest firmware according to the WebService section request to check for upgrades. They are on the latest according to the results. (no help)
2) DHCP was the initial config for network settings. I moved to a DHCP server configuration with static IP served by printer MAC address. (No help)
3) I switched to totally static IP address, thinking it might be a DHCP lease-time/renewal issue, or custom vendor string issues or bug. (no help)
4) Enabled/Disabled IPv6 even though they are on a NAT-ed network with only IPv4 support. (no help)
5) Visited printer config with web broswer, and change energy saver setting from "5 minutes" to "15 minutes" because the ~5 minute window seemed like an approximate time limit. (No help)
6) Enable/Disable other settings through the web and restart the printer. (No help.)
7) Suggestions listed here: http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/model/516... (No help)
In testing this, with static IP or not, from other machines, when we can print over WiFi to the printer, the IPv4 address is ping-able from peers on the network. After ~5 minutes pass, and the pinter goes "offline" there are no ping replies to the static or other IP address assigned to this printer. By all accounts, when the printer is "offline" it really is no longer on the WiFi network. Meanwhile, oter devices can ping each other. (All computers, smartphones, tablets, etc can all respond to ping.)
None of the other devices suffer from dropped access to the WiFi and Internet.
Suggestions?
I do not have access to this right now, but I can walk my parents through whatever steps are needed to resolve this.
Thanks!
P.S. Other things tried:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/If-your-printer-drops-off-your-network/...
1) When online, generating report, reports online
2) When offline, report reports that it is still associated with access point
3) Printer is about 2 feet away from the access point it is communicating with and has max-bars showing signal strength.
4) Channel allocation for WiFi was selected based on least used channel, and works very well for all other devices on this channel.
5) There is only one accesspoint with the name it associates with.
6) The only options for power-saving "auto-off" we see via web pages from printer are: 5 minutes, 10 minutes, and 15 minutes, and changing to 15 minutes does not allow the printer to remain online for 14 minutes -- it still goes offline to the network after ~5 minutes -- even agfter changing this settings and power cycling the printer.
7) No wireless extender is being used.
8) We tried static IP, Dynamic IP, and statically assigned DHCP served IP.
Once printer is "offline" when visiting printer to tell printer to disable WiFi access, then re-enable it, all machines with items in their printer queue/spool *immediately* de-queue/de-spool their printer jobs to the printer.
This is the closest description: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-6520-goes-off-line/td-p/324... Where is that patch?

Hi @TheSynAck,
I see you are using a Hot Spot, I believe we have found the reason for the connectivity issues. There may be a setting that needs to manually configured for the Hotspot to 'allow' your printer access. Also, hotspots may have limitations and restrictions that may cause connectivity issues.
Take a look here: Setting up the Printer as a HotSpot, it shows a Laserjet but the same steps apply.
Keep in mind that Hotspot connections are 'best effort' connections due to the issues of inconsistencies within the connection. They are not routers. Therefore, you may experience issues in the future when using the Hotspot for your connection. Usually a powercycle or hard reset of the HotSpot will resolve such issues.
I would not recommend getting another Hot Spot as the connection is not guaranteed, you could however try a Wireless Router if you are looking to upgrade anyways.
With the PS 6520 you also have the ability to print using the HP Wireless Direct printing option. Please click on the link below to get started:
HP Wireless Printers - Printing with HP Wireless Direct
I hope this gives you a better understanding of the intermittent connection issues.
Thanks again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Envelope printing Photosmart 6520 series

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