Envio e Recebimento de Notificação de WorkFlow Guided Procedure no Portal

Bom Dia
Alguem poderia m ajudar a solucionar um problema
Tenho um cenário de WorkFlow de Guided Procedure no portal
Erro: O user escolhido não consegue receber o e-mail (notificação)
Segue abaixo a descrição do Cenário:
Clicar em: Gestão de Inovação
Clicar em : Ideas and Buckets
Show = Buckets
Selecionar um Bucket e clicar nele, ao abrir uma nova janela com os detalhes do bucket:
Clicar em: Evaluations
clicar em: Criar
Evaluation Name = teste
Start Date = data do dia
End Date = data futura qualquer
Clicar em: Select Itens
Escolher uma opção de ideas
clicar em: Select Criteria
Selecione algumas perguntas a serem feitas ao usuário
Clicar em: Weigh Criteria
Colocar o percentual de cada pergunta (peso)
Clicar em: Select Participants
Em Find Participants, escolher algum participante(de preferencia com um e-mail que possa ser conferido o recebimento)
Clicar em: Finish
Clicar em: Start(momento que deve disparar o workflow e o participante acima escolhido deve receber um e-mail)
Alguem poderia me ajudar , por favor
Grato.

Bom dia Sergio,
Já está configurado o envio do e-mail pelo Portal?
Se o protocolo usado é SMTP, já existe uma regra que permita o envio do email pelo portal?
Boa sorte
Grilo

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