Envy 100 410a seems to lose connection after a few minutes.

When I first turn on the Envy, each of my devices (Mac Book Air, iPad, and iPhone) talk to it just fine.  But after a few minutes, each of these devices no longer can see the wireless printer.  So, I just turn the printer off and back on and then it works for a few moments until it loses contact again.  
Our Windows 7 machine (which talks through the router to the printer) seems to be working just fine.  
This was working swell until we installed the new router.  
Help! 

What brand/model router?
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I am employed by HP

Similar Messages

  • Bridge loses connection after a few minutes

    Hi at all,
    my name is Daniel and i have a problem with two AIR-SAP1532E-E-K9 with the software version 15.2(4)JB3b.
    The situation: Our customer want to connect two buildings with a wireless bridge, so he bought two 1532 with two AIR-ANT5114P2M-N= antennas.
    Over the wireless connection should go traffic from different VLANs.
    The root bridge is configured as follows:
    dot11 ssid [SSID]
       vlan 212
       authentication open
       authentication key-management wpa
       infrastructure-ssid
       wpa-psk ascii 7 [KEY]
    interface Dot11Radio1
     no ip address
     no ip route-cache
     encryption vlan 212 mode ciphers aes-ccm
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     antenna gain 14
     peakdetect
     no dfs band block
     power local 15
     packet retries 64 drop-packet
     channel dfs
     station-role root bridge
    interface Dot11Radio1.204
     encapsulation dot1Q 204
     no ip route-cache
     logging event subif-link-status
     bridge-group 2
     bridge-group 2 spanning-disabled
    interface Dot11Radio1.212
     encapsulation dot1Q 212 native
     no ip route-cache
     logging event subif-link-status
     bridge-group 1
     bridge-group 1 spanning-disabled
    interface Dot11Radio1.463
     encapsulation dot1Q 463
     no ip route-cache
     logging event subif-link-status
     bridge-group 3
     bridge-group 3 spanning-disabled
    The GigabitEthernet is configured like the dot11radio 1 with the Sub interfaces for each VLAN.
    The non-root bridge is configured as follows:
    dot11 ssid [SSID]
       vlan 212
       authentication open
       authentication key-management wpa
       infrastructure-ssid
       wpa-psk ascii 7 [Key]
    interface Dot11Radio1
     no ip address
     no ip route-cache
     encryption vlan 212 mode ciphers aes-ccm
     ssid [SSID]
     antenna gain 14
     peakdetect
     power local 11
     packet retries 64 drop-packet
     station-role non-root bridge
    interface Dot11Radio1.204
     encapsulation dot1Q 204
     no ip route-cache
     logging event subif-link-status
     bridge-group 2
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    interface Dot11Radio1.212
     encapsulation dot1Q 212 native
     no ip route-cache
     logging event subif-link-status
     bridge-group 1
     bridge-group 1 spanning-disabled
    The GigabitEthernet is configured like the dot11radio 1 with one subinterface for each VLAN.
    At the moment the non-root bridge connects to the root. All is fine and each subinterface comes up. After 3-4 minutes the non-root logs the message that there is no response from the root and shut down the interfaces and after a short moment the non-root connect to the root again.
    The root shows with the command sh dot11 associations:
    802.11 Client Stations on Dot11Radio1:
    SSID [SSID] :
    MAC Address    IP address      IPV6 address                           Device        Name            Parent         State     
    189c.5d79.f570 0.0.0.0         ::                                     Br-client     -               189c.5d7d.f570 Assoc    
    189c.5d7d.f570 10.93.212.225   ::                                     bridge        BR-Archiv-Neu01 self           Assoc
    And some logging from the non root:
    Sep  1 13:51:02.806: %DOT11-4-CANT_ASSOC: Interface Dot11Radio1, cannot associate: Rcvd response from 189c.5d7d.f2b0 channel 100 43058
    Sep  1 13:51:03.806: %DOT11-4-CANT_ASSOC: Interface Dot11Radio1, cannot associate: Associating
    Sep  1 13:51:11.806: %DOT11-4-CANT_ASSOC: Interface Dot11Radio1, cannot associate: EAP authenticating
    Sep  1 13:52:22.554: %DOT11-4-UPLINK_ESTABLISHED: Interface Dot11Radio1, Associated To AP BR-RH-WSee02 189c.5d7d.f2b0 [None WPAv2 PSK]
    Sep  1 13:52:22.558: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.204, changed state to up
    Sep  1 13:52:22.558: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.212, changed state to up
    Sep  1 13:52:22.558: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.463, changed state to up
    Sep  1 13:52:22.558: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.533, changed state to up
    Sep  1 13:53:04.459: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.204, changed state to down
    Sep  1 13:53:04.459: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.212, changed state to down
    Sep  1 13:53:04.459: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.463, changed state to down
    Sep  1 13:53:04.459: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.533, changed state to down
    Sep  1 13:53:15.139: %DOT11-4-CANT_ASSOC: Interface Dot11Radio1, cannot associate: No Response
    Sep  1 13:53:50.151: %DOT11-4-CANT_ASSOC: Interface Dot11Radio1, cannot associate: EAP authenticating
    Sep  1 13:54:07.371: %DOT11-4-UPLINK_ESTABLISHED: Interface Dot11Radio1, Associated To AP BR-RH-WSee02 189c.5d7d.f2b0 [None WPAv2 PSK]
    Sep  1 13:54:07.375: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.204, changed state to up
    Sep  1 13:54:07.375: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.212, changed state to up
    Sep  1 13:54:07.375: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.463, changed state to up
    Sep  1 13:54:07.375: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Dot11Radio0.533, changed state to up
    So it looks like the root bridge shuts the interfaces and then activate them after a short time.
    What i want to do next is to upgrade the software version and to set the channel of the 5 GHz interface manually.
    I hope somebady have another idea and would share it with us.
    regards
    Daniel

    Hi Daniel,
    Thanks for your brief explanation, the configuration looks good and from the logs I see that the radios are going up and down.
    Kindly, make sure that the antennas are installed and mounted in the right direction.
    Change the channels manually, you are using Radio 1 for bridging make sure there is enough coverage to cover Radio 1.
    You can also test with Radio 0 for bridging and i also understand that there are some of the known issues with the version you are running for bridging and WGB connectivity.
    Once after doing all these tests it's good for you to upgrade the APs to 15.2(4)JB5 and above.
    Regards
    Salma 

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