Envy 120 scanner

Envy 120 all-in-one printer well within warranty (bought end of August 2014).
Trouble: sudden fault of scanner.
I got in touch with Scott of the Canada-USA on November 17, 2014, around 10:08 PM (italian time).
He gave me all the instructions by thHP Print&Scan Doctor (new driver, new firmware, ecc), obviously with the null result: it is not possible to establish a link between PC and my Envy 120.
Anyway, by means of the copy function I can state that without doubt there is a hardware fault as I see that scan light ioff, while the sensor detects external light.
I hope I will get from you instructions for the substitution.
Thank you.
Andy1943
P.S. The scan function seems quite a problem in Envy printer: a previous Envy 100 (out of warranty) exhibted a simmetrical fault: scan light on, scan sensor out of use
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
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HP Envy 120 scanner light fault

Hi,
When I try to copy and scan a document all I get is vertical coloured lines. I have tried all the trouble shooting solutions, but the problem still exists and I beleive that there must be a problem with the scanner lights as they are not lit when the scaner bar moves across the scanner glass. I bought this printer in July last year so it is only 16 month old and I am very disapointed that it has alerady stopped wroking properly. I use this printer for business purpose as I am working from home and now this really frustrates me. Since I am out of warranty I tried to search for a HP authorised service provider located in Nottingham, but I cannot find any on the web. I understand that it would be cheaper to buy a new one instead of having this one repaired, but the printer and wireless functions are working fine and I have sepcifically bought a HP printer beacuse of HP reputation of good quality of product. But as I can see from reading feedback from other HP Envy users this might not be the case for this model.
Can you please advise how I can get my printer serviced in the UK, preferably in Nottingham? Thanks in advance for your kind response.

Hi X-23,
I hope you see this as your private e-mail sollution was a great success!
Thank you so very much for your assistance and participation on this blog.
Have a great day!
Cytogreg

HP AiO Remote app will not recognize scan and copy function of HP Envy 120

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Replied on: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile-Printing-and-ePrintCenter/HP-AiO-Remote-will-n...
TwoPointOh
I work on behalf of HP
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HP AiO Remote will not recognize scan and copy function of HP Envy 120 printer

Good morning! HP AiO Remote App is installed on my iPad4 and in the same WiFi network with my HP Envy 120 printer. The printer is recognized by the app and marked with a green led. When I tap on scan or copy in the app menu, it tells me that these functions were available in the app only for printers which provide these features. But HP Envy 120 has both scanner and copier. And last time it worked. Some idea what could have happened here? Thanks. UJ

Hi UJKarl, welcome to the HP Forums. You should be able to scan from the HP AIO Remote App on your Envy 120 printer. You probably just need to power cycle the printer, iPad and router to regain proper function.
Turn off your printer with the power button. Power down the iPad by holding the sleep button down until you get the option to 'slide to power off'. Then disconnect the power cord to your router and count to about 10, and then plug it back in. Once the router comes back online, turn the printer on. When the printer comes back online (blue wi-fi light stops blinking), then power the iPad back up. Try again, and it should work.
Let me know how it turns out.
TwoPointOh
I work on behalf of HP
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HP envy 120 - scanning via aio app

Hello,
I am having a problem using the HP All in One app for scanning.
I am using an HP envy 120 printer/scanner.
The printer and scanner work fine when operating directly on the printer device.
However, when using the app, the printer works fine but the scanner does not. I am trying to scan a document on the printer, but manage the scanning process from my ipad. The app triggers the scan to start (the printer recognises this and moves the scanner over the document). But the app then stops and displays an error message: "There was a problem during the scan. Please check the scanner and try again."
I have not been able to find a solution for this online. Can you please help? Thank you.

Hello AckHP,
I see you are trying to scan with the AiO Printer Remote Mobile App, using the Envy 120 and an iPad.
Seeing that you can print from the iPad, scan and print from the printer control panel, it would seem to be a communication issue between the router, iPad and printer.
1. Try checking for updates on the printer first, Getting the Latest Firmware and Product Updates. If this helps, no need to continue.
2. Power reset the iPad, printer and router.
First the router; if it has a power button, press that. If not, remove the power cord.
Remove the power cord from the printer, while on.
Hold the Home and Lock button down on the iPad till it powers off.
After one full minute, power on all devices and try scanning again.
3. Uninstall and install the App, then try scanning again.
Let me know the results.
JERENDS
I work on behalf of HP
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HP envy 120 and Macbook

I recently posted here that I could not connect my Macbook to the HP printer. Someone kindly resolved the problem by suggesting I switch the router off and on again, which seemed to do the trick.
A couple of weeks later, went to use the printer to scan something and guess what, Macbook does not see the scanner! This time, facts are different. I can print from the Macbook to the HP Envy 120 printer through the wireless router set up. This time, I cannot connect to the printer via HP direct. Nothing is coming up when I try to scan from the Macbook - it can see the HP Envy but when I click on Open Scanner, it doesn't seem to connect. If I try and scan from the printer, it says No computer detected. The printer seems to be connected to the wireless ok. Tried switching router off and on again, no results, rebooting computer and switching printer off an on again, nothing. Reinstalled latest printer driver software, nothing.
Please can anyone help?
A propos, this is becoming a crazy, crazy situation that everytime you want to use the HP printer, you are faced with a different problem trying to get it to work. I seem to spend half my weekends trying to get it to work. Is it me, or does this happen to most people?
Thanks

Hi @sueholt0 , welcome back to the HP Forums!
I see you're having print issues. I'd like to help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 120 e-All-in-One Printer Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Envy 120 Scanning Issue

My scanner has vertical lines down half of the scanning area, have done all the checks mentioned in the problems forum, the scanning lights seem to work across the whole of the scan area. At a loss as what do next!, any suggestions?, have just upgraded from Win 7 to Win 10, and the lines seem to have got worse!.
Stickjoy.

Hi , I see that you are getting vertical lines when scanning. I would really like to be able to help you resolve this issue today.
I would suggest to uninstall the old printer software, download and install the latest software from HP, if you haven't already. HP ENVY 120 e-All-in-One Printer Full Feature Software and Drivers. If you are still having issues, uninstall and if you still have the CD, install that software to see if it will resolve this issue. If you appreciate my efforts, please click the 'Thumbs up' button below. Please let me know the outcome. Thank You.

Envy 120 Scan Issues

My scanner has vertical lines down half of the scanning area, have done all the checks mentioned in the problems forum, the scanning lights seem to work across the whole of the scan area. At a loss as what do next!, any suggestions?.
Stickjoy.

Hi @sergiotricanico,
Welcome to the HP Support Forums. I understand that you are experiencing issues with the scan to email app on your Envy 120 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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My HP Envy 120 won't scan to Mac

I successfully connected the HP Envy 120 all in one printer to my MacBook air and have been scanning for a few weeks now. However, although the overview scan still works, when I click on Scan, I just get the message "done scanning selected areas" - nothing gets saved. Where have I gone wrong? Checked all software is up to date. So frustrated because it took me ages to work out how to get everything set up in the first place!!!
Please can anyone help?

Thanks - but this is getting a bit beyond me - I just wanted a plug and play! It's still under warranty so I will take it back to John Lewis and ask them for something more compatible with a Mac.
Thanks anyway!

Envy 120 cartridges. HP 300 or HP 60?

Dear Support,
Few months ago I bought a new HP Envy 120 All-in-one-printer and I'm happy with it. Now the print cartridges are quite out so I'm preparing to buy a replacement.
I really don't know what is the correct code. That is: if I go to printer webpage, Tools, Product Information, Print Gauge, I see that the part number for cartridges is HP 300. Then I click the link "Order supply" (..Sureidentifier will identify the printer for you), but the supply is not identified (the search engine of suresupply doesn't even recognize "HP 300"). If I search for "Envy 120", the suggested replacement is HP 60.
Which is correct? HP 300 or HP 60?
What about region limitations? I bought the printer from Amazon, I don't know where it really comes from.
Thanks in advance.
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Hi Mario,
If the printer provided with the 60 ink cartridges, it is only intended to accept those cartridges for America.
The 300 ink cartridges are intended for the same printer but for Europe.
If you moved to another country in Europe you should contact the local HP Support in order to reset yoru pritner to acept those cartridges.
Please let me know what region you are from so it will be possible to provide you the local contact details for a such.
Regards and happy new year
Shlomi
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ENVY 120 will not copy or scan

I unpacked my new ENVY 120 yesterday.
I can print OK. Although on one occasion, printing 2 pages per sheets in duplex, the second side was unreadable. Tried again and the output was satisfactory.
The issue I have is with copy which should be straight forward ...
- If I touch copy and then print preview, the display says "Copy preview in progress" and stays there for hours (until I run out of patience)
- If touch copy and then black or color, the display says "Starting copy" and stays there for hours (until I run out of patience)
In all cases, the red x (cancel) is unresponsive. The only way to get the printer back is to touch the power button to shut the printer down and then restart it.
I have the same issue if I attempt to scan. The display stays on "Preparing scanning..."
I suspect the product is faulty. Since it does not appear possible to talk to anyone directly at HP to fix or confirm, if I don't get a satisfactory answer today, I will pack the printer send it back and buy another brand.

I am having the same issue with my two Envy printers. They will neither scan nor copy. They simply read "Copy Preview in Progress" and never progress past that screen.
Wish there was a better way to get support than through a forum that no one at HP apparently reads.

Touch screen on HP Envy 120 printer

My touch screen on my HP Envy 120 printer does not light up. The printer turns on and I can print from my computer but unable to scan or copy a hard copy document from the touch screen. Is there an easy fix for this or do I need to return the printer. The printer was purchased in December 2013.

Hi Brode,
I see your Envy 120 printer touch screen is not lighting up.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
Please also ensure you have the newest firmware version; Critical firmware update to improve printer performance.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 120 All in One Printer no longer recognises MacBook Air

Since upgrading to Yosemite, my HP Envy 120 no longer recognises my Macbook Air and vice versa via the router, having worked previously (not perfectly all the time admittedly but connection wasn't an issue). I can connect Macbook to printer via HP direct, but this means disconnecting from the internet, scanning, then re-connecting to internet which is a bit of a faff and seems a backwards move.
I have downloaded the latest HP printer driver software, followed all suggestions I can find on this such as deleting the printer on the Macbook under system preferences, but when I try to add it back on, nothing shows. I've tried adding the IP address manually, this comes up with an error message. I've done the wireless wizard on the printer and that was successful so it is connected to the router but is not detecting my computer, which is also connected to the same router.
The printer is still under warranty - I meant to take it back when I had earlier problems but decided to stick with it a bit longer. I'm just trying to work out - is it a HP problem or is it an Apple problem - ie can I return the printer under the warranty?
Or does anyone have any simple fixes? I'm not at all computer literate!
Many thanks!
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View Solution.

Hi,
As you mention that you do able to use the printer with no issues by using HP Wireless Direct, that means that this is neither HP or Apple issue but a network connectivity issue.
Apple devices uses Bonjour to communicate with the printer, that relies on IP Muticasting which need to be supported by your router.
If I clearly understood your description and the device do work as expected using HP Wireless Direct, the router is the cause for this issue as you do not see similar issues while removing the oruter from that acquisition... please also let me know if i have misunderstood your intention about the issue.
Additionally, have you tried rebooting your router by unplugging its power for 10-20 seconds? once it starts up reboot both the printer and then Mac and check for any difference..
Please try that and check if that help. if the issue persists do let me know your router brand and model, its settings or capabilities may cause a such and may prevet this kind of connectivity.
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My HP Envy 120 wireless printer will not print from my ipad.

My Envy 120 series (E39A3C) will no longer print from my ipad. The day I installed it, it did print, but since then will not. As far as I know I have not changed any thing.
It prints perfectly well from my PC and laptop.
I have taken all the advice (I think) from the HP Help site, like switching off and on again, like Uninstall and then Install again. Nothing has made any difference.
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No problem, I hope my responses were helpful in some way. The claim code that was printed on the "Important Printer Setup instructions" page when you enabled web services is the printers unique email address, when you append it with @hpeprint.com. AS you have seen, when you send an email from your iPad tot his address with either text content or a file attachment it will print on your Envy 120 provided both the printer and the iPad are connected to the internet via your WiFi network at the time you send the message. Just in case you run into any issues with ePrint jobs being delayed or not completing, here is a support document that gives possible causes and solutions.
Best
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I am an HP employee.

HP Envy 120 goes offline for no known reason, WiFi connection appears good

HP Envy 120 installed on WiFi network with Linksys EA-6500 router / WPA-PSK, working fine for several months.
Now, I can print a few pages, but then the I get a "printer offline" message even though it is still connected.
I verified IP address (fixed) and verified that I have the latest drivers via HP Update on the PC and automatic updates directly on the printer.
When this problem happens, I have found that by turning WiFi off, then on again, printing resumes for a while.
I have verified that the auto-off setting is OFF.
Athe configuration tests come up clean. Signal strength is 5 and I have no reason to suspect that is an issue. I am not sure this is relevant, but the "disconnect count" shows 5 in the past 24 hours, with 612 total.
Sofware environment is Windows 8.1 Pro on a Dell XPS-8500, but no reason to suspect this setup as the previous Envy 112 worked flawlessly before it was moved elsewhere.

Looks like you have done item 2, but you need to verify item 1.
These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and make your router secure and hack proof.
1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual).
    This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this
    first if needed.
2. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
    printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer
    Assistant, Printer Home Page (EWS).
In the router: (Refer to your router manual for information)
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your
   system now and helps with wireless connectivity (if you want to know why, search the web).
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
   they must be different for all bands, even for any Guest networks.
8. Save all settings. Power off both, wait 2 mins. Power on router wait 2 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
Under Home or Work (current profile) / Network Discovery.
Select "Turn on network discovery" and save changes.
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I worked for HP but now I'm retired!

Envy 120 scanner

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