ENVY 120 will not copy or scan

I unpacked my new ENVY 120 yesterday.
I can print OK. Although on one occasion, printing 2 pages per sheets in duplex, the second side was unreadable. Tried again and the output was satisfactory.
The issue I have is with copy which should be straight forward ...
- If I touch copy and then print preview, the display says "Copy preview in progress" and stays there for hours (until I run out of patience)
- If touch copy and then black or color, the display says "Starting copy" and stays there for hours (until I run out of patience)
In all cases, the red x (cancel) is unresponsive.  The only way to get the printer back is to touch the power button to shut the printer down and then restart it.
I have the same issue if I attempt to scan. The display stays on "Preparing scanning..."
I suspect the product is faulty. Since it does not appear possible to talk to anyone directly at HP to fix or confirm, if I don't get a satisfactory answer today, I will pack the printer send it back and buy another brand.

I am having the same issue with my two Envy printers. They will neither scan nor copy. They simply read "Copy Preview in Progress" and never progress past that screen.
Wish there was a better way to get support than through a forum that no one at HP apparently reads.

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