ENVY 14 USB Not Powered when computer asleep

I recently had to change hard drives on my ENVY14. After reinstalling the drivers off the HP website, I am no longer able to get power to the USB ports when the computer is off or in standby mode(computer is on AC power). This no longer allows me to charge devices via usb or wake the computer from sleep using the mouse. There doesnt seem to be any bios option for this. And Ive tried different power settings and looked at the options for the USB hub within Device Manager. Any input would be appreciated.

@lagrit1023 ,
Hello and thank you for posting on the HP support forums. What you may have happening here is a problem with the power regulation on the motherboard or an issue with not enough amps from the power supply.
Can you try the power supply on another notebook or have someplace you can take it to be checked?
The only other way to check this if you have already done the battery checks and so on is to get the system sent in for repair. For this you will have to contact HP phone support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Please let me know how things go.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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View Solution.

@lagrit1023 ,
Hello and thank you for posting on the HP support forums. What you may have happening here is a problem with the power regulation on the motherboard or an issue with not enough amps from the power supply.
Can you try the power supply on another notebook or have someplace you can take it to be checked?
The only other way to check this if you have already done the battery checks and so on is to get the system sent in for repair. For this you will have to contact HP phone support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Please let me know how things go.
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Audio Driver does not load when computer is powered up

I have a HP Pavillion Elite Model 9600t desktop PC that I bought from the HP on-line site in June of 2009. This system is running Windows Vista Home Premium 64 bit edition.
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When the system is initially powered up, it boots ok, but when the desktop is displayed I get the "No Audio Device is Installed" error message displayed on the lower tolbar speaker ikon.
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The sound playback window under the control panel shows the speakers as "Realtek High Definition Audio Working, but the "Set Default" button at the bottom of the window is greyed out and not functional.
Any guidance would be appreciated

I have a HP Pavillion Elite Model 9600t desktop PC that I bought from the HP on-line site in June of 2009. This system is running Windows Vista Home Premium 64 bit edition.
No audio card, using the mother board on board audio with powered HP speakers connected to the Green connector on the mother board.
Problem:
When the system is initially powered up, it boots ok, but when the desktop is displayed I get the "No Audio Device is Installed" error message displayed on the lower tolbar speaker ikon.
I can then load the "Realtek High Definition Audio" driver using the recovery manager and restart the system with powering down, and everything will then work ok, untill the system is powered off, then the problem repeats the next time the system is powered up.
The sound playback window under the control panel shows the speakers as "Realtek High Definition Audio Working, but the "Set Default" button at the bottom of the window is greyed out and not functional.
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Thunderbolt drive ejects when computer asleep

This is an issue with a 3.5 GHz Core i7 iMac running 10.9.4 and a Lacie 5 disc Thunderbolt external with a RAID 0 (3x 2TB drives) and a RAID 1 (2x mirrored 2TB drives).
At least once a week, and sometimes more, I wake my computer from sleep to discover that it has ejected the Lacie drive and all of its RAIDs. I have yet to discover a commonality between instances when this occurs.
After logging in, if I launch Disk Utility to attempt to remount the drive, it beachballs and hangs and has to be force quitted. This happens every time that the Lacie drives have been unmounted during sleep. Looking in System Information, however, it does see that the drive is there.
Powering down the drive and restarting it also fails to remount it.
Unplugging it (loathe as I am to do so at the risk of data corruption if there is data being transferred), likewise does not remount it.
Only restarting the computer appears to remount the drive and its RAIDs. However, restart also hangs and the computer has to be force shut down in order to restart.
Running Disk Utility while the drives are mounted passes all of the drives, and the Lacie RAID Monitor likewise shows all the drives as healthy.
Additionally, in Energy Saver, I have "Put hard disks to sleep when possible" unchecked as I understood from Lacie tech support that that could be an issue but it hasn't resolved the noted behavior.
Suspect entries in Console, logged in the middle of the night while the computer was asleep on the last instance of the drive unmount is the following kernel log and then a subsequent fsevent attempt to find the drives two hours later:
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::completeRAIDRequest - error 0xe00002be detected for set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950), member FE41AA58-11E9-4946-9646-B8DB1EEA1400, set byte offset = 1549543669760.
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::completeRAIDRequest - error 0xe00002be detected for set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950), member E30EB0EA-A037-40A5-842D-5828B135FA6E, set byte offset = 1549543669760.
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::recover() member FE41AA58-11E9-4946-9646-B8DB1EEA1400 from set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950) has been marked offline.
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::recover() member E30EB0EA-A037-40A5-842D-5828B135FA6E from set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950) has been marked offline.
8/15/14 3:44:10.000 AM kernel[0]: AppleRAID::restartSet - restarting set "Lacie RAID 1" (6452C1CA-156A-43FC-A7EF-4CDD5F7B0950).
8/15/14 3:44:25.000 AM kernel[0]: Lacie RAID 1::terminate(kIOServiceSynchronous) timeout
8/15/14 3:44:25.000 AM kernel[0]: AppleRAID::recover() member 01D4A38E-821D-448C-BE54-0DFFA4F1FB36 from set "Lacie RAID 0 Scratch" (20109345-9300-4A80-8E9E-1C4F35FDB0E4) has been marked offline.
8/15/14 3:44:25.000 AM kernel[0]: AppleRAID::recover() member D07F78F2-30DA-4616-96D9-7AFDD6C91F6A from set "Lacie RAID 0 Scratch" (20109345-9300-4A80-8E9E-1C4F35FDB0E4) has been marked offline.
8/15/14 3:44:25.000 AM kernel[0]: AppleRAID::recover() member D3CDE462-FFD2-45D2-849E-1C872D3C0E0C from set "Lacie RAID 0 Scratch" (20109345-9300-4A80-8E9E-1C4F35FDB0E4) has been marked offline.
8/15/14 3:44:25.000 AM kernel[0]: AppleRAID::restartSet - restarting set "Lacie RAID 0 Scratch" (20109345-9300-4A80-8E9E-1C4F35FDB0E4).
8/15/14 3:44:25.000 AM kernel[0]: hfs: unmount initiated on Lacie RAID 0 Scratch on device disk8
8/15/14 3:44:25.000 AM kernel[0]: hfs: err 6 reading VH blk (vol=Lacie RAID 0 Scratch)
8/15/14 3:44:26.000 AM kernel[0]: hfs: unmount initiated on Lacie RAID 1 on device disk5
8/15/14 5:22:04.918 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 1/.fseventsd/00000000033b2937 (No such file or directory). mount point /Volumes/Lacie RAID 1/.fseventsd
8/15/14 5:22:04.922 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 1/.fseventsd/00000000033b2937 (No such file or directory). mount point /Volumes/Lacie RAID 1/.fseventsd
8/15/14 5:22:04.925 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 1/.fseventsd/00000000033b2937 (No such file or directory). mount point /Volumes/Lacie RAID 1/.fseventsd
8/15/14 5:22:04.925 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 0 Scratch/.fseventsd/0000000002d40542 (No such file or directory). mount point /Volumes/Lacie RAID 0 Scratch/.fseventsd
8/15/14 5:22:04.925 AM fseventsd[77]: disk logger: failed to open output file /Volumes/Lacie RAID 0 Scratch/.fseventsd/0000000002d40542 (No such file or directory). mount point /Volumes/Lacie RAID 0 Scratch/.fseventsd
Needless to say this is driving (no pun intended) around the bend! Anyone with similar issues or ideas for resolution with their Lacie (or non-Lacie) thunderbolt or usb devices?

Hi Richard,
A somewhat similar issue for me, on a 2013 Mac Pro (3.5GHz 6-Core Xeon E5) with my 3-day old G-RAID with Thunderbolt 4TB (RAID 0, 2x2TB).
The main difference in my case is that the computer is not going asleep...one slice of the raid would go offline while I was using the computer, but not particularly that drive. This has happened 3 times in 2 days. The drive icon disappears from the desktop and I get the popup warning me that the drive was not ejected properly.
Power cycling the drive for a *short* period of time does not correct it; the drive does not come back online. Disk Utility can see the RAID set and says one stripe is "missing" and hence the set is "offline".
Most recently, disk utility then beach balled, restart could not kill it, and I forced the power off. However, the other times, if I recall, simply leaving the drive powered off for a longer time seemed to right it. It would remount, and disk utility said there was nothing wrong with it.
I too have been leaving "Put hard disks to sleep when possible" unchecked as well. (About that, every time I enter the Energy Saver panel, the console spits these out:
2014-08-22 9:14:26.706 PM System Preferences[896]: **** ERROR: *** -[ESGraphicsOptionsController _coreGetGraphicsStateForSelector:]: AGCGetMuxState() failed
2014-08-22 9:14:26.706 PM System Preferences[896]: **** ERROR: *** -[ESGraphicsOptionsController _coreGetGraphicsStateForSelector:]: AGCGetMuxState() failed
2014-08-22 9:14:26.707 PM System Preferences[896]: **** ERROR: *** -[ESGraphicsOptionsController _coreGetGraphicsStateForSelector:]: AGCGetMuxState() failed
Makes me wonder if the settings are really taking hold )
Console entries around one of the offline-drive incidents are as follows (I don't think the first 3 or the last one are related):
2014-08-22 3:17:37.730 AM gkbisd[129] Unable to collect cdhash for /System/Library/PrivateFrameworks/WebKit2.framework/PluginProcess.app (error code 100024)
2014-08-22 3:18:39.094 AM mdworker32[13181] CGSConnectionByID: 0 is not a valid connection ID.
2014-08-22 3:18:39.094 AM mdworker32[13181] CGSGetSpaceManagementMode: No connection with id 0x 0
2014-08-22 3:19:02.000 AM kernel[0] IOAHCIBlockStorageDriver: could not recover SATA HDD after 5 attempts, terminating
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::completeRAIDRequest - error 0xe00002c0 detected for set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B), member F9A929FD-417E-44DF-8C8C-ADA34E7D3E71, set byte offset = 190235344896.
2014-08-22 3:19:02.000 AM kernel[0] disk5: no such device.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::completeRAIDRequest - error 0xe00002c0 detected for set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B), member F9A929FD-417E-44DF-8C8C-ADA34E7D3E71, set byte offset = 0.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAIDMember::synchronizeCacheCallout: failed with e00002c0 on F9A929FD-417E-44DF-8C8C-ADA34E7D3E71
2014-08-22 3:19:02.000 AM kernel[0] disk5: no such device.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::completeRAIDRequest - error 0xe00002c0 detected for set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B), member F9A929FD-417E-44DF-8C8C-ADA34E7D3E71, set byte offset = 844448268288.
2014-08-22 3:19:02.000 AM kernel[0] disk5: no such device.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::recover() member F9A929FD-417E-44DF-8C8C-ADA34E7D3E71 from set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B) has been marked offline.
2014-08-22 3:19:02.000 AM kernel[0] AppleRAID::restartSet - restarting set "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B).
2014-08-22 3:19:17.000 AM kernel[0] G-RAID with Thunderbolt::terminate(kIOServiceSynchronous) timeout
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] AppleRAID::completeRAIDRequest - underrun detected, expected = 0x2000, actual = 0x0, set = "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B)
2014-08-22 3:19:17.000 AM kernel[0] disk5: data underrun.
2014-08-22 3:19:17.513 AM fseventsd[39] read_disk_log: error processing log file /Volumes/G-RAID/.fseventsd/0000000000b01d18 (total_read 65536, size -1)
2014-08-22 3:19:17.000 AM kernel[0] AppleRAID::completeRAIDRequest - underrun detected, expected = 0x1000, actual = 0x0, set = "G-RAID with Thunderbolt" (A463A866-3709-42C1-9DE5-20D806BDA27B)
2014-08-22 3:19:17.000 AM kernel[0] disk5: data underrun.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] jnl: disk5: flushing fs disk buffer returned 0x6
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] jnl: disk5: do_jnl_io: strategy err 0x6
2014-08-22 3:19:17.000 AM kernel[0] jnl: disk5: write_journal_header: error writing the journal header!
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:17.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] disk5: media is not present.
2014-08-22 3:19:18.000 AM kernel[0] hfs: unmount initiated on G-RAID on device disk5
2014-08-22 3:19:18.000 AM kernel[0] jnl: disk5: close: journal 0xffffff806951dc20, is invalid. aborting outstanding transactions
2014-08-22 3:19:43.000 AM kernel[0] CODE SIGNING: cs_invalid_page(0x1000): p=13188[GoogleSoftwareUp] final status 0x0, allowing (remove VALID) page
Since in my case it only seemed to affect one stripe of the RAID set, I am inclined to think it is a hardware problem, but I'm no expert. I've been hoping for it to fail again this evening, so I can collect some more evidence and then just exchange it for another. But so far, it's been working like a trooper.

Keep USB ports powered when PC off

Hi,
I got my first iMac a few days ago and am missing a feature that my PC had. I have a razor mamba wireless mouse that charges in its own dock via USB. I would also like to charge my iPhone 4 from my iMacs USB ports over night. But when I turn off my iMac the USB ports power down, unlike my PC where the USB ports would remain active and charge my mouse over night.
Is there any way I can charge my USB components overnight without leaving the iMac on?

Hi AlmightySi
Welcome to Apple Discussions
A Self-powered USB Hub or Computer Sleep, an iMac can sleep 24-7 for weeks without a problem.
Dennis

High pitched whine from netbook when power is plugged in. Does not charge when computer is on.

I have a specific power / charging issue On HP Mini Netbook 210-1077CA. Windows 7 starter ( I think)
With the computer OFF ...
When I plug in the power it gives a high pitched whine. Red battery light is on, showing it is charging. (computer is off.)
To test the computer I have turned in on after charging for a little while and the % of charge is increasing. Showing that it is charging properly.
HOWEVER,
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The battery light turns white and does not stay on, but flashes periodically. Its not a constant flash but a pause of several seconds between a series of flashes. The manual indicates a Flashing Battery light seems to indicate either going into a sleep mode because there is not enough battery power (however my power is at 14% normally this happens I think at 10%) OR as the manual indicates there is a problem with the battery.
I removed battery, removed power plug and then pushed power button holding for 15 seconds. No change in behaviour.
I also tried to boot the computer with just the power plug in and no battery. But it would not turn on. I don't know if that is normal or not?? Interestingly the White battery light, while trying to turn the computer on without the battery stayed white no flash. (but did not turn on either as I mentioned.)
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Im sure that this problem is not fans or heat sinks etc. Since in only happens when the computer is off and charging. In my opinion its definitely electrical. The sound seems to be coming from the center of the netbook or the battery area..
So my conclusion is ...
1. Battery has problem and needs to be replace,
2. Maybe the AC adapter is bad, since it doesnt boot w/out battery (if it is suppose to ??) Also since it seems when I turn it on it goes from Red charging to white flashing as soon as it starts to boot. Could it be the AC adapter is not giving out enough power to charge and to boot at the same time.
Anyway can anyone help me on this issue. Im not sure whether to start by getting a new AC adapter or new battery. I would not like to buy new both and just throw money at it.
Maybe it is not either???
You help would be appreciated.
Regards.

I have resolved the problem.
I replaced the AC adapter. Everying works find now. I tested runing the computer without the battery, and it works. So I might add that a possible test for an adapter that is not functioning properly is to try running it w/out the battery. If it does not run its possible that the ac adapter does not work.
Thanks.

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i dont know if it is the MP3 players
any thoughts of what i should do next
in addition -- i kept the micro in the usb port -- but the charge icon is NOT flashing
thanks
evan
[email][email protected]][email protected][/url]

Ok lets see if i can help with a few of these:
USB 2 - to determine if you usb ports are usb 2 you must go to device manager, through system properties, then look under usb and if on one of the chipsets it says enhanced then you have usb 2. like "sis pci to usb enhances host controller".
Drivers - i recomend downloading the latest driver set from the creative support website.Here and getting the new drivers installed and seeing if that hel
ps.
Not recognised - it might be stupid but something like 9 out of 0 computer problems are solved by restarting the computer. may be worth a try, assuming the drivers are ok.
Charging - unless you have the troublesum .0.02 then your computer will need the drivers and to be recognised before it can charge from usb. so im afraid you wont get it untill it installes succesfully.
hope that helped.

Firefox will not start when computer is restarted.

When I shut down or restart my computer, Firefox will not start. I will click the shortcuts, but nothing happens. There is no error message and as far as I know from searching, I have no security applications prohibiting it from starting. Once I reinstall after my computer loads, it works perfectly. How can I fix this so I don't have to reinstall Firefox daily when I turn on my computer?

Hello ShirodieSchone, try to run Firefox once as Administrator (right-click: Run as Administrator).
also, if the above doesn't work, see if you can start firefox in [http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#os=win7&browser=fx19 safe mode] by by holding down the shift key while starting Firefox.
Otherwise try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) and see if that helps.
thank you

ENVY 14 USB Not Powered when computer asleep

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