Envy 15 Keyboard keys don't work

Hi there,
Sending my brand new ENVY back for service (on its first day...boo) but baffled as to what might cause this.
Everything works fine on the system except for a handful of keyboard keys:
Space
Enter
Backspace
Up/down arrows (left and right are fine)
Possibly alt (tough to test without the others)
Space bar will send a combination of characters, like zzc^X^Z if you press it a few times (often one press will send all of those characters, while other presses send nothing).
Is this just some electronics gone haywire, or is there another explanation for why this might happen?
I'm going to ask HP to extend my warranty for a year in exchange for not simply returning it - as my first HP purchase it doesn't fill me with confidence.

Aquitaine wrote:
Hi there,
Sending my brand new ENVY back for service (on its first day...boo) but baffled as to what might cause this.
Everything works fine on the system except for a handful of keyboard keys:
Space
Enter
Backspace
Up/down arrows (left and right are fine)
Possibly alt (tough to test without the others)
Space bar will send a combination of characters, like zzc^X^Z if you press it a few times (often one press will send all of those characters, while other presses send nothing).
Is this just some electronics gone haywire, or is there another explanation for why this might happen?
I'm going to ask HP to extend my warranty for a year in exchange for not simply returning it - as my first HP purchase it doesn't fill me with confidence.
Asking for a free warranty? That's not something they hand out easily... As for it not working, sometimes it happens... Did you try a hard reset?
To Perform A Hard Reset
Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for 5 seconds)
Disconnect the AC Adapter from the notebook.
Remove the battery from the bottom of the notebook. There will be a switch/button to eject the battery.
Wait at least 1 minute with all power sources disconnected.
Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.

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