Envy 15t powers off
My Envy 15t has been powering off while I'm working on it for no apparent reason. I have contacted technical support via chat a couple of times. The BIOS was updated on the first session and a couple of drivers on the second, but they have not solved the problem. Has anyone seen this problem?
Hi @Kouberator ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY 15 and just randomly starting to shut down.
I recommend to restore the BIOS defaults. You could restore the BIOS with this document selecting the reloading the BIOS default settings which could help.
Here is a document on overheating which has many fixes that could help as well.
I recommend to do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. I would suggest a date of just over a week before the issue started.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Please let me know how this goes.
Thanks.
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Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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This question was solved.
View Solution.Hi
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"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
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Interval Since Last Panic Report: 42069 sec
Panics Since Last Report: 1
Anonymous UUID: CA297B40-FD7E-38B9-3447-C39824B28ECA
Mon Jan 7 17:48:24 2013
panic(cpu 0 caller 0xffffff7f9eed9b25): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff81308cd000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address
0xffffff813083a9f0 : 0xffffff801da1d626
0xffffff813083aa60 : 0xffffff7f9eed9b25
0xffffff813083aaf0 : 0xffffff7f9efd34b3
0xffffff813083ab50 : 0xffffff7f9efd3527
0xffffff813083abc0 : 0xffffff7f9f2db853
0xffffff813083ad00 : 0xffffff7f9eff9659
0xffffff813083ad30 : 0xffffff7f9eee38da
0xffffff813083ade0 : 0xffffff7f9eedefac
0xffffff813083afd0 : 0xffffff7f9eee01d8
0xffffff813083b0a0 : 0xffffff7f9f8382a1
0xffffff813083b220 : 0xffffff7f9f8355d7
0xffffff813083b2a0 : 0xffffff7f9f8363b4
0xffffff813083b330 : 0xffffff7f9f836973
0xffffff813083b460 : 0xffffff7f9f837428
0xffffff813083b570 : 0xffffff7f9f8559de
0xffffff813083b5b0 : 0xffffff7f9f856be2
0xffffff813083b860 : 0xffffff7f9f8698f4
0xffffff813083b9d0 : 0xffffff7f9f86a240
0xffffff813083ba10 : 0xffffff7f9f86aadf
0xffffff813083bae0 : 0xffffff7f9f86acc2
0xffffff813083bb20 : 0xffffff7f9f85ff20
0xffffff813083bb50 : 0xffffff7f9f84228f
0xffffff813083bba0 : 0xffffff801de665b3
0xffffff813083bbc0 : 0xffffff801de6718d
0xffffff813083bc20 : 0xffffff801de64b8f
0xffffff813083bd70 : 0xffffff801da981e1
0xffffff813083be80 : 0xffffff801da20aed
0xffffff813083beb0 : 0xffffff801da10448
0xffffff813083bf00 : 0xffffff801da1961b
0xffffff813083bf70 : 0xffffff801daa5b16
0xffffff813083bfb0 : 0xffffff801daced53
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9ee72 000->0xffffff7f9f174fff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9e050000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9ee60000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9edb8000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f9 f175000->0xffffff7f9f497fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9ee 72000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9e050000
com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7f9f7ff000 ->0xffffff7f9f8c1fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f9ee 72000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xff ffff7f9ee60000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f9e050000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0 xffffff7f9edb8000
BSD process name corresponding to current thread: PluginProcess
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x000000001d800000
Kernel text base: 0xffffff801da00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 4567640256295
last loaded kext at 291508757115: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f9fbc1000, size 65536)
last unloaded kext at 352521325148: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f9fbc1000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.filesystems.udf 2.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleIntelHDGraphics 8.0.0
com.apple.driver.AppleHDA 2.3.1f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.GeForce 8.0.0
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleMuxControl 3.2.11
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelHDGraphicsFB 8.0.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.driver.AppleUSBHub 5.2.5
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 86.0.3
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
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com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.58f16
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500325ASG, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N, 7.99 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3Welcome to the Apple Support Communities
It looks like your NVIDIA graphic is damaged. If you need your computer now, you can fix the computer downloading gfxCardStatus and selecting the option to use only the integrated graphic, so that kernel panic won't appear anymore. Note that you won't be able to use the NVIDIA graphic, so the graphic performance may be worse than with this graphic.
Of course, that's a temporary fix, because you should take the computer to an Apple Store as soon as possible to get the Mac repaired. As the NVIDIA graphic is not soldered, the repair won't be expensive -
I had been trying to update an app on my IMac and when it came to do it, it said I must close down the app site, in this case WeatherEye. However, I could not close it down and update says it is waiting. I have tried everything I know to get rid of this but it remains even when powering off the machine. Any suggestions?
hey,
try one of these:
open /applications/utilities/terminal.app and type: killall "Applicationname without .app"
open /applications/activity monitor.app press on the app thats buggin ya and press quit/force quit
please share results
Jon -
MacBook Air Late 2012 randomly powers off. Won't stay on longer than 2 minutes.
I have a MacBook Air late 2012 model.
Every time I try to Reinstall OSX or try to run any diagnostics. It wont stay on long enough to finish anything. Some times it wont come on when you press the power key. I just does the Apple chime and then it could be 5 seconds or 2 mins but it always powers off.
I called Apple because the SSD was recalled for that year and the symptoms of a failing hard drive is random rebooting or powering off. So apple said they would fix it for free.
I am not near an apple store so I took it to an Apple licensed Technician to get the new SSD. I got a call a few days later saying that the SSD was fine but I need a new Logic Board. He said it was the most expensive part of the laptop and that sounded very convenient for him that I need the most expensive part, about $478.00.
I would like to know the symptoms of a Failing Logic Board and the SSD
I can never get a straight answer from reading Apples forums.
This laptop was 1300.00 new and I had to buy it from my Ex again for 200.00 when she couldn't fix it. So im tired of putting money in a laptop that cant even run games or hold my entire iTunes Library lol.
If anyone has had this same problem let me know.
I'm afraid that its an easy fix and they are just trying to get more money.I have a MacBook Air late 2012 model.
Every time I try to Reinstall OSX or try to run any diagnostics. It wont stay on long enough to finish anything. Some times it wont come on when you press the power key. I just does the Apple chime and then it could be 5 seconds or 2 mins but it always powers off.
I called Apple because the SSD was recalled for that year and the symptoms of a failing hard drive is random rebooting or powering off. So apple said they would fix it for free.
I am not near an apple store so I took it to an Apple licensed Technician to get the new SSD. I got a call a few days later saying that the SSD was fine but I need a new Logic Board. He said it was the most expensive part of the laptop and that sounded very convenient for him that I need the most expensive part, about $478.00.
I would like to know the symptoms of a Failing Logic Board and the SSD
I can never get a straight answer from reading Apples forums.
This laptop was 1300.00 new and I had to buy it from my Ex again for 200.00 when she couldn't fix it. So im tired of putting money in a laptop that cant even run games or hold my entire iTunes Library lol.
If anyone has had this same problem let me know.
I'm afraid that its an easy fix and they are just trying to get more money. -
Messages from iPad not Synching with MacBook Pro when Powered Off
I have the new MacBook Pro (2 GHz, i7, purchased Feb 2014), 15" Retina running OSX 10.9.4. I also had an iPad3 (Retina) but just upgraded to the new iPad Air 2 weeks ago. I do not have an iPhone, but that's next. I have used the same iCloud account for all devices.
The issue:
Messages (or message conversations) that I have when using my iPad Air are not synching with the MacBook under certain conditions.
1) If my MacBook is on, there is no issue. Messages between devices (whether being composed on the iPad or MacBook) synch instantly between devices.
2) If my MacBook is sleeping, most (but I do not think all) messages sent from my iPad will synch with the MacBook when it wakes up from sleep.
3) If my MacBook was powered off and I had message conversations using my iPad while the MacBook was off, these messages do not synch with my MacBook after I turn it back on. BUT, this depends:
a) if I power on the MacBook shortly after (5-10 min) I had the message conversation on the iPad, sometimes these messages on the iPad will synch with my MacBook after I power it on.
b) If my MacBook was powered off for several hours after I had a message conversation on my iPad, and then I power on the MacBook, these conversations are not synching on the MacBook at all.
i.e Assume MacBook is powered off. I have a message conversation on my iPad at 4:30 PM. If I power on my MacBook at 4:35 PM, the message from my iPad synchs with the MacBook. However, if I power on my MacBook say at 10 PM or the next day, then the message conversation I had on the iPad DOES NOT synch with my MacBook.
Confused? So am I. To complicate matters, I did not have these issues while I had my old iPad 3. I only starting noticing it when I bought the new iPad Air two weeks ago. I do not know if this is related.
Another issue: SOME message conversations on my MacBook and iPad air now appear to get out of chronological order. In fact, on my iPad air, I received a message at 10 AM (message A) and then had several other messages with this person throughout the day on my iPad (at 11 AM, and then 2 PM). Later that evening around 10 PM, the original message (message A) was received again as a new message on my iPad (i.e. received a new message notification). Now, message A appears out of order (it shows the timestamp of 10 AM, but it displays after the messages that came at 11 AM and 2 PM). Since my MacBook was on, these messages synched with my MacBook, but were (and remain) in the proper chronological order.
Other iCloud apps (calendar, mail, FaceTime notifications, notes, keychain, Photo-stream etc. seem to be synching fine between devices). One last observation, when I bought the iPad air and restored it from the backup I made from the old iPad 3, everything restored fine from the backup except for Calendar. For whatever reason, some old calendar entries did not restore on the new iPad.
I have run a myriad of tests (sending messages to myself from both my new and old iPad (even created a new apple ID from the old iPad)) with my MacBook sleeping or powered off for varying amounts of time in order to provide the information above. I also reinstalled the operating system on my MacBook but this did not resolve the issue.
If anyone has any ideas or suggestions, I would be extremely grateful. I have been in contact by phone with Apple support and have them baffled as well, but they are doing their best to help.
Thanks,
HankSTL
ps. I may post to several communities so if you see this message in several communities, I am just trying to get the best coverage.The same thing is happening to me.
And it's similar to this thread:
http://discussions.apple.com/thread.jspa?threadID=2492646&tstart=0
Thought I'd cross-ref the two. -
Is there a way to retrieve notes from notepad if the phone powered off lost charge) before I hit the done button?
If the phone doesn't power on and isn't seen by the computer then you wouldn't be able to pull data off it with the USB connection to your computer.
You could pursue data recovery if the notes are very valuable, but the cost can be similar to having data recovered from a failed computer drive(possibly prohibitively expensive).
Maybe you are looking for
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Follow up question on reporting capabilities.
I just need to follow up to my orignial question to make sure I am making sense. I wondered if there was intelligence in forms central to query incoming data- ie. pull a report on what email addresses viewed a form. An analogy of the type of report
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Problem printing out to a parallelport printer
Hello, I am using the javax.comm.*; package and I am having problems printing to the parallelport. Well, it prints out the string but the problem is that the light for paper feed starts blinking eventhough there is paper , once I click the paper feed
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How to get the initial amount of a posted document?
Hi guys! Upon posting a document, the amount of a G/L Account is automatically calculated (55,000.00) . From <b>vbsegs</b> it will be transfered to <b>bseg</b> table. And the value has been changed, the amount is divided by a tax code(12% VAT) = 49,1
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Is there a best brand/type of DVD for archival storage of digital video? Secondly, I'm using a Sony DVD recorder to transfer old Hi8 analog tapes to DVD (since it cannot be done with iMovie). What DVD format should I use to then play and edit on my i
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How can I fix pixelated app icons?
I have just redownloaded several of the Sims games for my iPhone (4S), but it seems that the icons for the Sims 3 Ambitions and World Adventures become pixelated as soon as the game installs (it's normal retina quality when downloading/installing). T