Envy 15t Quad hinge screw

Took my HP Envy 15t Quad TouchSmart laptop to a repair facility to have them repair the problem with the left hinge and they said it was a stripped screw and they couldn't fix, however they said this was a common problem with these laptops. I've had this laptop for almost two years but the problem began probably a year ago with a slight noise when I closed the lid. Got gradually worse and now it is a big problem. What fix can HP offer me?

Hi ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George

Similar Messages

HP ENVY 15t Quad TouchSmart Battrie stop charging bafter runing HP update.

My batterie was charging fine till yesterday, but after running an hp update it totely stop charging and is staying at 0%, before yesterday I was getting 4 to 6 hour life on it. I think thgis is my last HP I buy I won over 10 HP computer the past few years but with this issue it is telling me that it made with very cheep componenent now, this laptop is not even two years old, My first hp ran 10 years without a problem but I am very desaponted in this expansive Envy laptop, even my other new 360 does not hold the charge and I think it will to give up soon. Make me dought that HOP is running a scam whan updating the bio or sofware.

Hi , Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP ENVY TouchSmart 15-j050us Quad Edition Notebook and issues with the battery not charging. Here is a link to calibrate and test the Battery. Calibration should eliminate this issue. Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue. HP Battery Check in HP System Diagnostics for Windows 8, would give you details of charging and discharging.Testing and Calibrating the battery using HP System Diagnostics in Windows 8. At the starting of the Notebook, Press F2 to select F2 System Diagnostics. Then choose Component Tests, then battery. Please let me know of the test results. Thanks.

HP ENVY 15t Quad TouchSmart Recovery Disk

I recently purchased this computer and am trying to make recovery disks. I ran the recovery manager and the program does not see my WD passport 1.5 TB drive. Is the drive the issue or is there another problem?
thanks

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please see HP PCs - Creating a Recovery Image on Discs or Saving a Recovery Image to a USB Flash Drive (Windows... for instructions on creating your HP Recovery Media.
DVD Media;
1) Recovery Media Creation software saves a recovery image to a set of discs using blank, writable DVDs (DVD-R, DVD-R DL, DVD+R, or DVD+R DL). HP recommends using blank DVD+R discs. Use a name-brand label from a manufacturer you trust, as these recovery DVDs are very important.
2) You need at least 4 blank DVD+R discs. The Recovery Media Creation software program states how many discs are needed at the beginning of the process.
3) The Recovery Media Creation software program allows you to save only one complete recovery image on a set of discs or a USB flash drive.
4) The Recovery Media Creation software program requires an uncorrupted recovery partition (Recovery Image (D) to create the recovery image. Uncorrupted means the recovery partition has not been modified or removed.
5) The recovery image creation process takes about 30 minutes per DVD. The entire recovery set does not need to be created in one session.
6) The Recovery Media Creation software can be aborted at any time, except during the writing (burning) process, by clicking Cancel . The next time the Recovery Media Creation software program is run, it automatically starts where it last stopped.
USB Media;
1) Use a blank, high-quality USB flash drive no greater than 32GB and one that is NOT branded as Windows 8 compatible.
2) The recovery image creation software allows only one recovery image to be created. If you created a recovery image on other media, you can not create a recovery image on a USB drive.
3) The recovery image creation software requires an uncorrupted recovery partition (FACTORY_IMAGE D:\)
4) Uncorrupted means that the recovery partition has not been modified or removed.
5) The recovery image creation process takes about 30 minutes.
I have created dozens of DVD Recovery sets using Sony, TDK, and HP 16x DVD+R discs. I have also successfully created a half-a-dozen recovery USB Recovery Flash Drives using USB 2.0 32GB Patriot Axle Flash Drives... they work like a champ. It is most likely best to use USB 2.0 Flash Drives that aren't listed as Windows 8 compatible, however many USB 3.0 Flash Drive should also work. You may just have to try a few.
Hard disc drives of any kind are not supported for the creation of your Recovery Media. Please make sure to use a USB Flash Drive or DVD+R discs.
If you have any further questions, please don't hesitate to ask.
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Frank
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HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Replace HDD with SSD for HP ENVY 15t-j000 Quad Edition Notebook PC

I'd like to buy a HP ENVY 15t-j000 Quad Edition Notebook PC and a HP v300a 120GB SATA Solid State Drive with Upgrade Kit.
Now the SSD has a 7mm thickness.
My question is if I can replace the HDD with this SSD? How thick is the HDD bay in the laptop.
If it's more than 7mm will the SSD move inside it?
Thanks
This question was solved.
View Solution.

Hi,
The old HDD on your machine is a bit thicker but with at least 4 screws I don't think new SSD will floating around in the case. I actually put new SSD in one of my laptop (not HP) and no problem BUT I don't move this laptop around. If needed, blue tac may help.
Regards.
BH
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Envy 15t J000 Quad edition CTO BBV error?

HI everyone! I just got a envy 15t, and decided that I'd rather replace the standard hard drive with a SSD. I created recovery media (wasted 2 disks that failed to complete), and was going through the process of booting the SSD from the recovery media when I got "restoration Incomplete". It got through copying information from the 6 disks fine, and was (I think) in the process of installing drivers and the like, when it stopped. It gave me 3 options; save log, details, and retry. retry does nothing, as I insert the disk as instructed, but they fail to be recognized as recovery media. I've installed everything twice, and it failed twice, and the diagnostics on the computer return PASSED when run on the SSD.
The following is what came off the details page, with removal of time code. Help??!! HP phone Reps have no clue as to whats going on.
ChkErrBB.CMD : Detect some error during PININST_BBV.
check C:\system.sav\logs\BurnBootWarn.log
or, check check C:\system.sav\logs\BurnBootMerge.log
Critical error condition was detected at BBV1...
Refer the following file if exists.
- c:\system.sav\logs\BurnBootWarn.log
- c:\system.sav\logs\BurnBoot.log
Switch to 2ndCap's WinPE and show [Recovery Manager]'s Incomplete dialog.
because RM's dialog can't appear on [Start] screen in Win 8 enviroment.
customer may not notice RM already shows error dialog.
There migt be unexpected reboot during BBV Clean or Last....
The process will cause CTO panic becuase the image might not be normal...

Hello, no I ended up just purchasing Windows 8 Pro and installing a fresh version on my HP Envy Touchsmart j053cl.
I installed a new SSD in the laptop and the recovery disks simply wouldn't get past the BBV error, even after I reset the default settings on the BIOS.
I spoke with HP support and they told me the recovery disks would not work with an SSD, which was really disappointing, as I've owned many HP laptops that have supported SSD easily. They also wouldn't send me a free new set of recovery disks because mine may have been broken.
I really love my Envy 15 and think HP should always keep the customer who wants to use SSD's in mind, as they are fairly common with users who own quad core Intel laptops. Thanks.

ENVY 15t-j000 Quad Edition Hard Drive Thickness

I'm looking to replace the hard drive in my ENVY 15t-j000 Quad Edition with an SSD. HP's site currently does not list the thickness the the preinstalled hard drive. I would prefer to get an ssd that does not leave any extra unused space in the computer. What is the thickness of the hard drive installed in the ENVY 15t-j000 Quad Edition so I can upgrade to an equally sized ssd? Thank you.
This question was solved.
View Solution.

Hi,
It's very safe to use 7mm thick, as mentioned in my first reply.
Regards.
BH
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Hp envy 15t j000 quad edition ssd upgrade: what to know

Hello everyone so im going to buy an hp envy 15t j000 quad edition for school and was looking online to see what i can upgrade on it to make it faster. Im not very knowledgable with computers so i need lots of help! While doing so i found out the hp comes with a hard disk drive (hdd) and that these are prone to damage over time and dropping, moving, ect. I learned that solid state drives (ssd) are prefered and can make the computer significantly faster and wont be as vunerable as the disk drive. Im upgrading the envy with the NVIDIA GeForce GT 740M Graphics with 2048MB of dedicated video memory, 15.6-inch diagonal Full HD BrightView LED-backlit Display (1920x1080), and the 12GB DDR3 System Memory (2 Dimm) option. Will any of this affect my swapping of the hdd? I also was wondering why the 8gb ddr3 system memory (2dimm) didn't affect the price for switching to the 12gb option.There isnt a difference right? also would the 24gb accelrated cache be of any use? For my last question i think i heard that i would need to clone or buy another copy of windows 8 to put on the new ssd. will there be any problems doing this? Am i in for a headache?

Pepe999
I went on to Tom's Hardware to looking into the 16GB memory.. there is a recent report where adding 16 gb-ddr3 ram.. will increase the life of a SSD drive by 63% compared to 4gb.. here is the link.. thought it was interesting and supported my thinking in reducing the number of HD writes.
http://www.tomshardware.com/reviews/ssd-ram-endurance,3475.html
thought I'd share it with you.. what do you think..
Did you find the 1tb-SSD? try newegg.

WLAN for HP ENVY 15t-j100 Quad Edition Notebook PC

I just purchased a HP ENVY 15t-j100 Quad Edition Notebook PC with Windows 7 (February 2014).
It comes with 802.11bgn 1×1 WLAN module, which is not satisfactory so I would like to upgrade the WLAN to an Intel 7260ac.
According to the user manual, the following two parts are the only WLAN whitelisted by the BIOS:
#1:
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
Spare part number = 710662-001
#2:
Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Spare part number = 717384-001
I cannot find any of these models anywhere! I do find a 710661-001 on Amazon (which would be great if the BIOS accepts it! and good price too at about $35).
Could someone tell me if I can put this WLAN card (710661-001 on Amazon) or where to buy the HP approved #1 and/or #2 card listed above?
Thank you!

Hi Arnaud_, welcome to the HP Forums. Unfortunately if the parts are not in the user manual I cannot guarantee they will work. You can try to buy it from HP PartSurfer.
TwoPointOh
I work on behalf of HP
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HP ENVY 15t-j000 Quad Edition Notebook PC - white screen

HI,
I have HP ENVY 15t-j000 Quad Edition Notebook PC. Recently i started noticing one issue on my laptop. I of...
Please Help!!!

Hi @HPENVY15t-j000 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY 15t-j000 Quad Edition CTO Notebook PC and issues with a white screen just appearing. This is usually caused by and incompatible driver or software that was installed. Here is a link to help with a white screen issue.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Thanks.
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New bios ruined my HP ENVY 15t-j000 Quad Edition CTO Notebook PC

i m using win 8.1 my laptop model is HP ENVY 15t-j000 Quad Edition CTO Notebook PC
core i7 16 gb ram
now the new bios version showing me F.64 Insyde
it was working fine & i just update the bios its restarts after completing bios update its get again restart
& now its not recognising hard disk any more
i tried with another hard disk but same
i have some precious data in chrom & firefox history
i checked its hard drive on another laptop & its working fine
& the error i m facing is
boot device not found
please install an operating system on your hard disk
hard disk (3F0)

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP consumer class products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from an HP employee represents their own opinion and not that of HP's.
There is nothing wrong with your computer. The flash to F.64 went fine, however the new BIOS can't locate the boot record on the hard drive. Please back-up the hard drive, including all your personal data using a Linux LiveCD and external hard drive, or connect the drive to another working computer.
Next, use the HP Recovery Media you created when you first setup the computer to return it to a factory like state. If you didn't create your HP Recovery Media when you first setup your computer, please contact official HP support in your region / country, via the HP Worldwide Support Portal, to see if HP Recovery Media is available for your computer.
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

How to access the Wifi card for an ENVY 15t Slim Quad Laptop?

Hello folks of the HP forum!
First off, I just ordered this laptop (I'm not sure of the model number since I don't exactly have it yet):
http://www.shopping.hp.com/en_US/home-office/-/products/Laptops/HP-ENVY/K0B71AV?HP-ENVY-15t-Slim-Qua...
Now, I am very excited about this machine and satisfied with the specs with one exception: the wireless card seems pathetic. 1x1, no AC, and no Bluetooth. I want to replace it with this:http://www.amazon.com/Intel-Network-7260-HMWG-Wireless-AC-Bluetooth/dp/B00DMCVKMU
Is the above Intel 7260.HMWG compatible with my new laptop, or will I have to pick a card from a "whitelist" in the BIOS? Does my laptop have the two antennas to plug into the Intel card?
Also, while this may sound stupid, does anyone have instructions/guidance about how to physically change out the card in the Slim Envy? If I do decide to change the card, I want to make sure I know exactly what I am doing so as to avoid any damage.
Thanks very much in advance!

Hi,
No available information unless we know the model/product of the machine. HP used to have a list of wireless cards supported for EACH product but from my view, HP is abit relax now because wireless card is one item which can be replaces/repaired by users as shown on the Envy 15 Maintenance and Service guide
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 42
   Component replacement procedures ........................................................................................ 42
   Battery ................................................................................................................... 43
   Solid-state drive ...................................................................................................... 44
   WLAN module ........................................................................................................ 45
   Hard drive ............................................................................................................. 47
   Memory module ...................................................................................................... 49
Please use the following instructions for find out the model/product of your machine:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00033108
Regards.
BH
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HP envy 15t trackpad is worthless K0B71AV

Hello,
Just opened up my new laptop and the trackpad is completely unusable. It skips around, it stops responding, and pretty much does everything I don't want it too. I'm upgrading from an old HP laptop that had a perfectly fine trackpad, but this is just a nightmare. Also I noticed that the keyboard is flexing quite a bit as I type this, but the trackpad is my main concern. My model number is K0B71AV HP ENVY 15t ultra slim quad, running Windows 8.1. I'm terribly disappointed in this laptop so far and I am hoping something can be done so I do not have to return it.
Thanks to anybody who can help me!
-Alex

Alex & Huffer,
I'm experiencing the exact same problem with the exact same model. I have already tried the following:
- Adjusting all of the settings in the mouse applet within the Control Panel. Sensitivity, SmartSense, gestures, etc. I've adjusted all of them, and nothing has eliminated the problem.
- Changing to alternate trackpad drivers for Windows 8.1. I tried a couple of generic Synaptics drivers, and those were even worse.
If this is widespread, I'm going to guess this is a driver problem. Any more suggestions?

Why HP remove support for msata drives in the ENVY 15t - q100 ?

The previous models had msata support, but the ENVY 15t - q100 (the one with no dvd drive) has the space for a msata drive, even with the screw hole but they remove the slot from the board. This is a $900 laptop, why they did that?

@Emanu526 ,
Hello and thank you for posting on the HP support forums. So that we can best support your issue please post back with the full model and product number.
HP Notebook PCs - How Do I Find My Model Number or Product Number?
As well please check out the following link before posting back.
Advice for asking the "Very Best Question"
As for changes in BIOS or configuration I am unable to comment on that. Each model is created based on a constantly changing market requirement and the engineers and design people would be the only ones that can answer that question.
Thank you again for posting and have a great day.
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Audio Stopped Working on ENVY 15t

Hello,
About one week ago, the audio on my laptop (HP ENVY 15t-j000 Quad Edition CTO Notebook PC) suddenly stopped working--it was fine at one point, and then the sound stopped just one hour later. I cannot get sound through either my internal speakers or headphones. However, when plugged into a TV via HDMI, sound can be heard. I have tried doing a system restore and reinstalling my drivers and I have not had success with either of them. I have checked my sound settings and it appears that sound is being produced (I can tell by the speaker graphic that something is recognized by the computer), but I cannot hear anything; my speakers are enabled and are not on mute. I'm stumped at this point. Any suggestions would be greatly appreciated!
Thank you for your time!

Hi @colindarnell
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue with your sound and I will be happy to help. From what you have described it might be a hardware issue. You didn't mention you operating system so I have included two document below. They will both show you how to use the built-in Windows troubleshooter. If that doesn't work then I recommend contacting HP regarding a repair. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.
No Sound from Speakers (Windows 7)
No Sound from Speakers (Windows 8)
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Thank you,
BHK6
I work on behalf of HP

Listen Up HP! I have some advice about the new ENVY 15t Touch!

Hello HP and everyone!
I'm interested in purchasing a brand new HP ENVY 15t Touch, and would have ordered a fully-optioned one today, except my purchase came to a screeching halt when I saw HP's options for "Processor and Graphics" offered for the laptop. I was slightly disappointed to find that HP now only offers the CPU and the graphics in a "bundle" as opposed to separate options, but I was astonished to see what the bundled options were!
See, the base processor and graphics are "4th generation Intel® Core™ i7-4710HQ Quad Core Processor + Intel® HD Graphics 4600," which is to be expected. I like the i7-4710HQ, but wanted more in terms of graphics, so I looked down the list and found the next option to be, at a $70 upcharge, "4th generation Intel® Core™ i7-4510U Dual Core Processor + 2GB NVIDIA GeForce 840M Graphics." I found the third option to be "4th generation Intel® Core™ i7-4510U Dual Core Processor + 4GB NVIDIA GeForce GTX 850M Graphics" for $140 over the base option.
I found these next two choices to be highly frustrating. I think it's absurd that HP insists I downgrade my CPU substantially just because I don't want the integrated graphics on their top-performing laptop, and then upcharges the CPU downgrade! Respectfully, I think that was a terrible move! Why HP can't offer both a quad core i7 and a stand alone video card? They did on their previous generation of the Envy 15 Touch, so I'm pretty sure it's not a power consumtpion issue.
So, HP, please offer your top-tier high-performance laptop with both a quad core i7 and at least an NVIDIA GeForce 840M. I think you will satisfy more of your high-performance customers, and lose less of them to your competitors. I would have loved to order one of these laptops today with both the i7-i7-4710HQ and the 4GB NVIDIA GeForce GTX 850M, but it seems that isn't going to happen right now. I will be looking elsewhere to buy a laptop unless this changes.

As far as payment goes, I agree with the at least 50% up front rule. As far as how much you charge, that will depend on how many days of production and post production are being planned. Also your skills should come into play. This is a completely different job than your typical work and requires a much different skill set.
If you really believe in the show AND the producers ability to sell it, you may want to offer a discount on production of the pilot for a signed contract guaranteeing you the production contract of the series once it has funding. If you don't believe in both the show and the future potential, charge them full rate card, as there won't be any future work coming from this show.
Another thing to factor in is your ability. Producing a pilot is a completely different animal than doing events and wedding. Can you pull it off, honestly? Can you bring the vision to full potential?
Finally I can't stress enough the producers ability to sell it. It's not easy to get a foot in the door at the networks. Most often they only work with companies they've worked with in the past. They come up with new ideas and match them up with a vendor they already work with.

Envy 15t Quad hinge screw

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