ENVY 17-j005tx BIOS CORRUPTION - URGENT

Hello,
I have HP ENVY 17-j005tx and it showed HP updates and I let it install automatically. It promted me to reboot my notebook for the bios upgrade. The notebook was on AC power and it rebooted and I confirmed to install the bios when it rebooted to UEFI bios update page. After all the blocks were written it rebooted it self and gave me a blank screen. Then suddenly it turned it self off. I waited but nothing happend. So I decided to power it on. And nothing appears on screen ( the screen is not lighting up at all) and the WiFi led is on (orange). I realized the Caps Lock led blinks twices when it boots up. I've read on HP website and it defines as a BIOS corruption. I also read in one of the HP help pages that by holding down Win Key + B while turning on the laptop it should bring up the BIOS recovery page, but it doesnt work.
It would be great if anyone can help me out with this issue. I do have warranty + insurance but I'm sure there's a way to fix this issue before going to the store for a replacement. Also, if anyone could please send me a HP_TOOLS partition from their Envy 17-j005tx (to obtain the bios files such as 0xxxx.fd , 0xxxx.BIN , 0xxxx.BIN.DEC and 0xxxx.SIG). This will help me to include these files in my HP recovery USB drive. (I've setup a UEFI HP Enviornment [HP_TOOLS] on a USB drive from another HP laptop that I own - I need the mentioned files in order to flash the bios)
This question was solved.
View Solution.

Download the Diagnostics softpaq on another PC. Connect a USB flashdrive to the  same PC. thatyou are using and double click the softpaq. Choose to install the PC_Tools to the USB flashdrive. You can also download the earlierer versions of the BIOS from the drivers download web support document and extract the softpaq to use as a source for the BIOS files that you requested.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Similar Messages

  • Envy 15-3033CL BIOS Corrupted

    Hello.
    I'm korean user, using Envy 15-3033CL now.
    But BIOS update has failed and cannot recover it because i deleted HP_TOOLS partiton in HDD.
    I need other Envy 15-3xxx series users' help.
    is there anyone send HP_TOOLS partiton - make it ZIP file?
    I can't revive my Envy without other envy users' help - sending his HP_TOOLS partiton.
    [email protected] is my Email Address.
    i'll wait for glorious helper.

    I would suggest calling 1-800-hp invent to have your system serviced.  Also you can go to the following link for more info on blink codes:
    You can go to www.hp.com/go/startup for docuemntation on blink codes
    I am an HP employee.
    Please post rather than sending a Private Message. It's good for the community and I might not be able to get back quickly.- Thank you.
    Please click the White Kudos star on the left to say thanks.
    Please mark Accept As Solution if this resolves your issue.

  • ENVY 17-j005tx BIOS update then blank screen

    Hello All,
    After I shut down my laptop and turn it back on it prompted me to update bios which I did, I have completed and follow thecinstructions, after a few minutes it said its gonna restart and then I waited and waited but nothing is happening, I turned it back on and no screen is display at all (blank). No orange light on caps lock or what so ever. If some one help me with this would be great. I tried to restart and hold start windows button + B to no avail. Thanking you in advance.

    Hi Aslagot, sorry to hear that you are having issues with your computer not booting up for you. I would like very much to assist you with this issue. Could you please tell me what version of Windows your are using? Is it Windows xp, Vista ,7 or 8 (8.1)?  Once I have the information, I will then be able to narrow down the troubleshooting documents that we need.
    Thank you.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Bios corruption please help me!!! Screenblack and failed upgrade

    I was upgrading my BIOS in my notebook, an envy 17, unfortunatedly the battery died in the process. My notebook cant restart again, it only has a beep with the blockmayus, and its all. Im sure that is a Bios corruption, i need help with the pendrive, i hope that the recovery USB can resolve this problem

    Ayrton wrote:
    I was upgrading my BIOS in my notebook, an envy 17, unfortunatedly the battery died in the process. My notebook cant restart again, it only has a beep with the blockmayus, and its all. Im sure that is a Bios corruption, i need help with the pendrive, i hope that the recovery USB can resolve this problem
    Hi,
    HP notebook computers have an emergency BIOS recovery feature that allows you to recover and install the last known good version of the BIOS from the hard drive, as long as the hard drive remains functional.
    Try restoring BIOS using instructons in this HP web document. You have to strictly follow it to elicit a positive response. The timings are of utmost importance and you've keep on trying many times.
    If that didn't work, try recovering the notebook BIOS using an external storage device (USB key) as mentioned in the doucment ...
    The latest HP UEFI BIOS Update SoftPAQ is sp69886.exe .  Run the installer and create a USB key as per instructions from another PC.
    (This package contains the WinFlash utility and a system BIOS image for the supported notebook model running a supported operating system. The WinFlash utility is used to locally flash the system BIOS (ROM) on notebooks operating in a Microsoft Windows environment.)
    Previous version of HP UEFI BIOS Update SoftPAQ sp66941.exe ,  is also available. You can try with this if latest one don't work out.
    Note: Keep the laptop plugged in with AC adapter to Power supply during the whole process.
    If the above methos doesn't work, please Contact HP in your region or local computer service center for further help in this regard.
    Regards
    Visruth
    ++Please click KUDOS / White thumb to say thanks
    ++Please click ACCEPT AS SOLUTION to help others, find this solution faster
    **I'm a Volunteer, I do not work for HP**

  • HP Envy 15 -J029nr "BIOS RECOVERY"

    I upgraded my BIOS and it said it was successful but now it boots with a black screen. I have tried the Windows+B Key but it flashed 2 times on the Caps Lock which means BIOS Corruption. I erased the hard drive a long time ago so I have no access to HP_TOOLS on there but I can create one for the Flash Drive.
    I read all this post
    http://h30434.www3.hp.com/t5/Notebook-Recovery/HP-​Envy-17-J029nr-quot-BIOS-RECOVERY-quot/td-p/308289​...
    and my notebook is dead.
    My question is how to get the BIOS FILES on the flash drive to flash it properly? Any idea?
    Thanks

    Hello Lcho...
    I'm sorry that you're having this issue with your Envy system.
    If you created the BIOS Recovery key from the SoftPAQ and the BIOS still does not recover, please make sure that you power on the system with the USB key plugged directly in to the computer (not into a USB hup or port replicator).  It this still doesn't work, it may be that your system has an unrecoverable error such as a corrupted boot block, hardware issue, etc.  If this is the case, you should contact the HP Support team in your country / region and they can let you know what your options are for service.
    Good luck!
    DISCLAIMER: I am an HP employee, but I am not a spokesperson for HP.
    If you found this information helpful, please take a moment to click on "Accept as Solution".
    If you'd like to say thanks, please click on the Kudos star!
    DISCLAIMER: I am an HP employee, but I am not a spokesperson for HP.
    * If you found this information helpful, please take a moment to click on "Accept as Solution".
    * If you'd like to say thanks, please click on the "thumbs up" icon to give me Kudos!

  • Kernel doesn't log ACPI events: ACPI module or Bios corruptions

    Well, this is very strange and i dunno where to look at to solve this:
    My new NP530U3C (Samusung ultrabook)is running Arch and i'm currently using acpid to trigger the acpi events couse i have no DE (fluxbox).
    I can't understand the way my kernel and acpid log the LID event:
    Kernel.log
    Oct 6 20:06:46 localhost kernel: [ 2.105259] ACPI: Lid Switch [LID0]
    Oct 6 20:44:31 localhost kernel: [ 2.111136] ACPI: Lid Switch [LID0]
    Oct 6 23:03:18 localhost kernel: [ 2.111244] ACPI: Lid Switch [LID0]
    Oct 6 23:17:14 localhost kernel: [ 2.088524] ACPI: Lid Switch [LID0]
    Messages.log
    Oct 6 20:06:46 localhost kernel: [ 2.105259] ACPI: Lid Switch [LID0]
    Oct 6 20:44:31 localhost kernel: [ 2.111136] ACPI: Lid Switch [LID0]
    Oct 6 20:45:29 localhost logger: LID closed
    Oct 6 20:45:48 localhost logger: LID opened
    Oct 6 20:53:58 localhost logger: LID closed
    Oct 6 20:54:07 localhost logger: LID opened
    Oct 6 23:00:04 localhost logger: LID closed
    Oct 6 23:00:16 localhost logger: LID opened
    Oct 6 23:03:18 localhost kernel: [ 2.111244] ACPI: Lid Switch [LID0]
    Oct 6 23:17:14 localhost kernel: [ 2.088524] ACPI: Lid Switch [LID0]
    Oct 6 23:18:32 localhost logger: LID closed
    Oct 6 23:18:40 localhost logger: LID opened
    Oct 6 23:24:33 localhost logger: LID closed
    Oct 6 23:24:40 localhost logger: LID opened
    Oct 6 23:27:18 localhost logger: LID closed
    Oct 6 23:27:28 localhost logger: LID opened
    Oct 6 23:33:40 localhost logger: LID closed
    Oct 6 23:33:48 localhost logger: LID opened
    When i close the lid, i have to wait 10 sec approx to trigger the LID close event and start the suspend action!
    on wakeup i don't know because my samsung can wakeup only with the power button (no lid in wakeup events).
    So somebody can enlighten me?
    *EDIT <-----
    I can summarize it is a corruption of the Bios/ACPI module that affect this laptop after a certain suspentions circle (I mean not every first suspentions).
    I would like to debug in a better way but i have no instruments to investigate:
    If someone can point me to a way to debug this stuff like Bios corruptions and/or Kernel module failure...
    Any advide is appreciated
    Last edited by j0lly (2012-10-29 14:29:44)

    well, is a samsung ultrabook! i'm doing some m ore tests and still 10 sec delayed!
    a note:
    when the kernel log the LID state i can suspend instantly after i really close the LID.
    after a reboot, and halt/start thigs doesn't changes....
    The kernel logger resume after some reboots or *resetting* (using a needle to click a button above the laptop close to the battery) the laptop <-- this method was whrote somewhere and i tried it, and solved sometinms the issue for 2/3 days.
    is starnge because it appears without any regularity, but i'm not so pro and is difficult for me to figure out what can trigger the event!
    EDIT
    Oct 7 00:21:58 localhost kernel: [ 686.653890] psmouse serio1: Touchpad at isa0060/serio1/input0 lost sync at byte 6
    Oct 7 00:21:59 localhost kernel: [ 686.668774] psmouse serio1: Touchpad at isa0060/serio1/input0 - driver resynced.
    dunno if is important, but after a resume from suspend, i got this messege. i thought it was only after it (like a little error in the resume hooks) but no i'm noticing it in  the messages.log every how
    Last edited by j0lly (2012-10-06 22:24:03)

  • Bios Corruption fix

    I need help with my notebook because I have the bios corruption and windows + b solution doesn't work. Please help. My laptop is a HP g61

    Hi RaphalDG:
    Thank you for your inquiry.  I am pleased to aid in this endeavor!
    I understand that you are receiving a corrupt bios message. Here is a link to HP BIOS Application Selected is Corrupt or Missing click here.  When you enter the Bios, do you see a roll back option, if so, you can  use it, to take it back to before the corruption.  Here is the HP Support Assistant for Windows  8  click here. as the version in the document is for Windows 7 and below.  If this fails for any reason you could look at doing and Windows restore or an HP recovery to get back up and running. Here is a link to a page that has links for both options click here.  I hope this helps,
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • Bios corruption

    After a BIOS update from HP, the laptop will not start. Because the PC is out of warranty, HP wants to charge to repair it. HP's update created the problem! That's a scam! There is supposed to be a way to recover bios from a backup and it does not work. I am a tech of 31 years and I have never seen such a money scam as this company is running. All my cistomers will surely know about this!
    Beware of the terrible service from HP.

    Try disconnecting everything that is not necessary such as the hard disk and DVD drive (disconnect the SATA cable) and any usb device connected to the PC.
    What happens now? 
    If it does not boot up then there is indeed a BIOS corruption issue.
    There are companies that can program BIOS chips if you provide a new eeprom chip and BIOS file. I see that your locale is Aurtralia/New Zealand. You should be able to find a BIOS rescue company online  that can help you.
    Otherwise, replacement of the motherboard with an identical one would be the simplest solution. Is is unfortunate that your PC is out of warranty.
    Best regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Pavillion DV6 2020sa bios corrupt, wont take recovery. please help.

    hi, thanks to anyone that has any input on this problem its much appriciated,
    I am looking at my brothers laptop, pavillion DV6 2020sa he had a virus lock the screen, he held the power button to switch it off, upon reboot he gets the blank screen and flashing leds (2 flashes) upon lookin up it says bios corrupt, i have downloaded the bios from HP tis 3635.bin and have put in on a USB drive, the sticker under the battery also says 3635, so im confident i have the right one.
    I then hold the win + B button and then power, it starts, and shortly after the USB stick light up and flashes, then stops, then flashes again, at that point i get 6 beeps, then silence, then i get 5 slow beeps, i have read this is meant to happen, but then its meant to resart, and this is the bit that dont happen, it dont do anything, when i restart it, it just does the same flashing lights.
    am i doing something wrong, or something im missing.
    Thanks again for any help.
    Jamie.

    You will need an eeprom programmer to reprogram a new BIOS chip with a fresh BIOS file. It takes a special hot air tool to successsfully remove and replace a notebook BIOS chip. This is not just normal soldering. This is what real electronics technicians and workers at an electronics R&D lab and workers on the assembly line at manufacturer do. Unless you just happen to be an electronics enthusiast or engineer, and I am guessing you are not since you asked these questions, this may be out of your league. If you feel adventurous and have  your brother's permission to use his notebook as a guinea pig...go for it! It is not as easy as the guy in the video made it look. He is a trained technician and  does it for a living.
    Regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Presario CQ60-205EL Bios corrupted

    Bios corrupted, why update failed.
    How to restore with Win + B keys will not work.
    I tried various ways to recover: with floppy-usb, usb-disk drive, but it did not work.
    Can you help please? I take it as a Christmas present.
    Thank you.

    CCU try.
    lnkzu   or   uztrvt
    REO
    I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.
    HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
    Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
    Microsoft Registered Refurbisher
    Registered Microsoft Partner
    Apple Certified Macintosh Technician Certification in progress.

  • Presario CQ61-411WM BIOS Corrupted

    2 Flashes of LEDs indicate BIOS Corruption.
    (NO screen) Fans run OK.  Power block OK.  Memory OK. HDD OK.
    Tech support information states; "Jump the BIOS pins to recover", or similar wording.
    My question is;  Where might the (pads/pins) be  located on the motherboard.? - IF there are any?

    Hi:
    Did you look at the service manual for the notebook, chapter 4?
    http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01868653/c01868653.pdf
    Paul

  • Cannot boot....BIOS Corrupted ?

    I have a lenovo 3000 Q, machine type 10003 Model Number 57054161 S/N SSxxxxxxxx M701W07, previously I change the motherboard and when it boot up it has this message invalid cpu serial number and error 00 something, but pressing enter to continue boot seem ok. But now I cannot boot the pc and cannot enter BIOS setup.
    After the message usually I just press enter to continue, and it will boot up. Now it seem to stuck forever. Even pressing F1 to go to the BIOS also stuck at entering setup forever. Is the BIOS corrupted? I try to clear the BIOS by jumper pin, did not solved the problem. Searching for BIOS update / firmware for this type of PC on all over the internet did not find any BIOS firmware. It quite difficult to get info for this PC type with all the jumble up info at IBM and lenovo site.
    Is there anyway to get this PC alive again ?
    Moderator Note; s/n edited for members own protection

    Already done that , I take out the battery for more than 3 days, and jump the clear CMOS jumper, but still when pressing F1, it stuck at Entering setup.
    More detail on the boot up.
    It come up with the ThinkCenter logo, Intel and Phoneix logo, then
    ERROR 00CE Machine Type and Serial Number are Invalid!
    Update the BIOS to correct this problem
    System is starting
    (To interrupt normal startup, press ENTER)
    -- Usually this will boot up to the operating system, but not it stuck forever.
    -- Pressing ESC will bring the boot up screen. It shows the :-
    Phoenix TrustedCore(tm)  Desktop SP2 for ThinkCenter.U
    Copyright......
    Lenovo Copyright.....
    CPU Information
    RAM Infromation
    L2 cache info
    There is no info regarding the hard disk or the cdrom drive although both of them are there and connected.
    At the lower leff bottom stated Press F1 for Setup
    Pressing F1 will change it to Entering Setup..... and stuck there forever.
    Is there any way to fixed this ? Can I update the bios for this PC ? If can how, coz I cannot access the OS and where in the world that I can get the current BIOS for this PC, searching on the intenet did not found one. and to change the motherboard
    is like buying a new computer.
    Is there a reason that the boot up sequence did not detect the hard disk and the cdrom. the hard disk is sata 500GB and the cdrom is an ide cdrom that come with the PC.
    Hopefully someone can shade a light on this problem.
    Rgds
    Din

  • BIOS CORRUPTED HP Elitebook 8530w Now it can't swicth ON

    Please I need your help as soon as possible i am at the age of 16 and this is how my problem occurred.
    One day I switched on my laptop and i received a error message BIOS CORRUPTED then I clicked F1 to continue while ignoring a very crucial message, When I shutdown my laptop and I switched it ON again I realised my laptop could not switch ON all it did was show those led lights and it didn't show anymore I don't know what the problem is and one more thing the screen did not go ON...I am not sure if your company has experienced this issue but the message should get through. PLEASE I NEED YOUR HELP.

    Try to restore BIOS:
    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • BIOS Corrupted in new motherboar​d on notebook g6-1050sv

     I have a pavilion G6 laptop. Earlier i had replace the motherboard with a new one. It's worked finebut now when i try to open it i got the message bios corrupted. I hit enter and after the reset i got black screen and the capslock key blink two times. I tried many solutions (winkey + B before start) but i got a black screen. do anyone know how to update bios with USB Flashdrive? I tried to put the files of the latest bios update to root forlder of the flash but didn't work. Any suggestion?
    the motherboard is one month old. The notebook is g6-1050sv
    This question was solved.
    View Solution.

    I tryed the following solution
    1. I removed ac power cord
    2. I removed laptop battery
    3. unplug cmos battery
    4. I Waited for 5 mins
    5. plug in the power cord
    6. press the power button
    doing all steps above i finally I saw again the bios message corruption.  I didn't pressed any key. Just I waited to start  windows loading. After loading I upgraded bios to the latest version. Now laptop working ok but i have another problem.
    when i install Intel HD drivers screen fill in with bright dots. If remove the drivers and load the default drivers from windows everything works fine. Any suggestions??
    I have create new threat here

  • HP Envy 17-J029nr "BIOS RECOVERY"

    I upgraded my BIOS to F.35 and it said it was successful but now it boots with a black screen. I have tried the Windows+B Key but it flashed 2 times on the Caps Lock which means BIOS Corruption. I erased the hard drive a long time ago so I have no access to HP_TOOLS on there but I can create one for the Flash Drive.
    Now, question is how to get the BIOS FILES on the flash drive to flash it properly? Any idea?
    Thanks!

    I got someone who had a similar system to make a Recovery USB for me here is the link if you want to copy the files and try it.
    https://mega.co.nz/#!bckXFQDT!N1xP_xCUUHTVU3KlXqoZLA9thAI4ESMKu9rwZAsihew
    I put it on a Flash Drive and after I used the Windows+B and powered it up this time instead of flashing 2 times on the caps lock, it does not flash at all so that's different. It still does not read from the flash drive either to re-write or do whatever it is suppose to do. Tried using the UEFI Diagnostics USB from HP and putting the files into the right folders but nothing seems to work. Guess will ship it in tomorrow when I get my box.

Maybe you are looking for

  • Trying to access powerpc hdd on my macbook pro i5.

    Hi folks, I was wondering if anyone knew if it was possible to run an hdd with leopard installed from an old macbook i no longer have which had power pc architecture on a new macbook pro with an i5 processor? I tried a straight disk switch but the co

  • Renaming Batch Files in Photoshop Elements 12

    I wanted to rename a lot of pictures because my camera created pictures with the same name, but it apears to create multipe copies of the same picture. Really need some help on this one. OH, the source and destination folders are not the same!! tim

  • IP / DNS ?  Can't Open Some web pages

    Hope I'm in the right Forum here. Not 100% sure so apologies if I got it wrong. I am suddenly experiencing errors as below.... I get the same error on several web pages but to keep it simple I will just use www.hotmail.com as the example. In Safari I

  • How do I prevent losing quality from HDV FCP 5 project to SD DVD?

    Sorry to ask, but I'm new to DVDSP and not sure if I'm going about it the right way. I'm planning on using compressor to export my 30 minute HDV video from FCP 5, but wasn't sure of the best possible setting so I lose the least quality when making a

  • Batch change does not change meta data name when exporting or copy

    I use batch change to change the name of an event when photos from more than one source (camera) are imported. When I copy or export the photos the name reverts to the original meta data file. I do this to override duplicate names. For instance photo