Envy 17-j020us, cannot cut/copy and paste within file explorer

I can cut/copy and paste url's and text from word, etc, but I am unable to cut/copy and paste files within file explorer windows. I have tried running malwarebytes and virus programs. HP support has tried remote access to find the problem unsuccessfully. Is there any other option besides doing a factory reset or restore point? Thanks in advance for any help.
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Hi jdavis33811,
Have you tried all three methods of cutting and pasting? Using the keyboard shortcuts CRTL-X and CTRL-V, right click the file and selecting cut and then using the file explorer ribbon / File menu.
If you have tried all three the next thing to try is a Clean Boot to see if something is in the background blocking the command. A clean boot loads Windows with minimal software and drivers. This Microsoft Support link will show you how to do it.
Once you have performed the clean boot try all three methods of cutting and pasting. If it works the next step is going back to msconfig (see Microsoft link above) and enable half of the services you shutoff to do the Clean Boot. Then try cutting and pasting again. Keep enabling half of the remaining services until you can't cut and paste then disable half of the services you just enabled. Do this until you pinpoint what service caused the issue.
If after all that you are still having a problem then the next step would backing up your files onto an external hard drive or USB flash drive and then doing a full System Recovery.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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