Envy 17 J130 simple pass v8.1.11

I have an Envy 17 J130 Laptop bought new 8 months ago and have loaded on around 20 Websites into SimplePass but it does not ask me anymore if I want to load a new Website. Is there a limit to the number to be able to load onto SimplePass. I have Windows 8.1

Welcome to the HP Community Forum. cabmkb wrote:
I have an Envy 17 J130 Laptop bought new 8 months ago and have loaded on around 20 Websites into SimplePass but it does not ask me anymore if I want to load a new Website. Is there a limit to the number to be able to load onto SimplePass. I have Windows 8.1I do not know the answer to that -- and there may be a limit. It is possible (instead of having reached a limit of website management) that there is a tangle somewhere in your SimplePass database. You might try the following: Instructions to Upgrade HP SimplePass Read the first page: Dragon Document Guidelines If your HP SimplePass is not working and you are convinced it is installed properly,See section titled:Follow the Procedure Pile of Rubble - Hard Reset Sequence / Forced Reset ================================================================== If no joy: There is a newer version of SimplePass available for your notebook that may work better for you. If you would like to try it, see Section titled:Procedure - Update / (Re) Install HP SimplePass Reminder: You are using Series 8 HP SimplePass >> Ignore all references to Series 6 At the least, you should complete the steps:1. Export Webcards / Password Vault2. Create Restore Point Recommended3. Reinstall the Existing Fingerprint Driver Next: Complete the download and the installation of the SimplePass program in section: 4. (Re)Install HP SimplePass Software > sub-section: Install Series 8 HP SimplePass====================================================================== When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

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How can I completely uninstall Simple Pass Data file? where is data file kept?

Computer came with Simple Pass finger print reader. Won't let me program Windows log on unless I enter Windows log on password. I DO but it says "incorrect from what was originally password."
I don't know what that would be, (tried all old passwords) so I want to ERASE ALL RETAINED DATA and reinstall.
ADD/REMOVE program removes program but data retained. Then deleted Validity Sensor under Biometric devices so all data should be gone but upon reinstall it still says i have wrong password!
Where else is this data kept on computer and how can i remove so I can fix program?
Anyone familiar with Simplepass or recommend another fingerprint program that would work with HP Envy?
Thanks in advance.
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Frank,
Updating the OS to Windows 8.1 does destroy the Recovery Manager -- side "benefit" that seems to go unmentioned by some of the enthusiasts of Upgrades. On the other hand, unless the system comes with 8.1 there is little you can do -- Windows 8 is rather sad. You have the choice of a weird hybrid "almost" Windows 8.1 or running Windows 8. Eeeew. I chose the upgrade on the one Windows 8 system I have -- same level of frustration but at least the problems are different than running sad Windows 8. Smiling.
Because you know your system runs Windows 8.1 -- and there are apparently the Drivers at your system's HP Support pages for Windows 8.1 (very important), you might consider purchasing Windows 8.1 Pro and being done with the hybrid upgrade OS. You still lose the Recovery Manager, of course, purchased 8.1 does not provide the HP Recovery Manager -- but at least the OS is stable. You still install the HP drivers from the computer's Support site, of course. I actually purchased 8.1 for my upgrade system and have only been too lazy to install it. Sigh.
You can use third party Image software to back up the system. Certainly not the only one, and maybe not even the best according to whom you ask -- one such tool:
Redo software is free and is NOT Windows dependent.
The software can be used with Both Windows and Linux Operating Systems.
Redo Backup – Recovery – Bare Metal Restore
Please read the HELP / FAQ page.
Reference:
Windows 8 Features – A Quick Tour
=======================================================================
You might go ahead and create that extra local admin account -- there is nothing like the clarity of hindsight. I dislike this error about mismatched passwords.
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I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Hp Simple Pass Not working with Bank Accounts?

Hi,
I bought the HP Envy Touvhsmart j-158ca, but i am having lots of trouble using this for loging into my bank accounts ( TD Canada Trust, Scotia Bank, Bank of Montreal..., any bank...). I cannot login to these banks at all. I contacte the Hp department, they asked me to perform a driver update, BIOS update, REcovery, Unistall/Reinstall Simple Pass,....... Has HP downgraded its new fingerprint reader from Digital Persona? The old Digital Persona used to login to any of these bank accounts flawlesssly, but now, its impossible with the new Simple Pass.
Can someone confirm if HP has really downgraded its finger print reader.
I want to return this laptop now, because this simple pass doesnt work anymore! for banks!.

I got an answer here:http://h30492.www3.hp.com/t5/Notebook-Betriebssysteme-und-Software/SimplePass-und-Edge/m-p/363610#M34997 Edge doesn't support that kind of plugins at the moment, MS is working on it.

HP Simple Pass not working with fingerprint snanner

I have just purchased a new laptop namely the HP Envy 17. One of the primary reasons for me aquiring this product as apposed to other similar products was due to the built in fingerprint scanner. You can imgine my disbelief when i now discover that the windows version 8.1 pre-loaded on this unit doesnt work with the scanner or the built in scanner sofeware HP Simple Pass.
Can anyone assist with a simple fix as this has really blurred my perception of HP products as a whole.
Thanks

Hello @BJordaan,
Welcome to the HP Forums.
It appears that the HP Simplepass isn't working correctly for you. I will try to assist you with this.
Start by making sure all updates have been completed on the notebook.
After that try this document: Troubleshooting a Fingerprint Reader (Windows 8).
I will also provide this document: Using HP SimplePass Fingerprint Reader (Windows 8).
Let me know how this goes.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

Simple Pass

i have simple pass on my HP ENVY with Windows 8.1,
i have registered my fingerprint and when i swipe my finger over the scanner it opens up the program but it wont let me use it to log in. It has let me once befor but it hasnt ever let me since. help?!?!?!?!?!?!?!?!

first enter your laptop model number,. then the driver number you used to install HP simple pass, please include more informations.
Dan Asee

HP Simple pass now useless?

After the recent chrome update, HP simple pass does not work for it anymore when I try to use it log into sites.
Stoped working for IE a while ago and I don't think it even ever worked with FireFox.
All the fringer print reader is good now for is logging on to computer.
Some i'm guessing we will never get another update from authentec because Apple brought them out?
HP Pavilion dv6-6108us

Hello akshaysoam8,
Welcome to the HP Forums!
I understand your fingerprint reader has stopped working after doing a system recovery.
A good place to start would be to check the options for Biometric Support in your Control Panel. You are looking for an option to "Allow users to log in to Windows with there fingerprints." If this is the option that is uncheckable in your post I would suggest going through the document below.
It would be best to go through each step in the order they are listed. Troubleshooting a Fingerprint Reader (Windows 8).
It would also help to know which ENVY product you have. There are two ENVY 1216tx products, the HP ENVY 6-1216tx Sleekbook or, the HP ENVY m6-1216tx Notebook PC.
Please let me know which of these you have to better assist you if the above steps do not resolve your issue, as well as any new information after completing the troubleshooting.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

My hp simple pass not working please help me HP expert

i have tried many times to open my simple pass but isn't open all the time when open it and reinstall by using recovery manager?? my hp laptop model is... HP envy 4-1048tx ultrabook windows 7 home premium 64bit

Hi Nelbok1724,
I see that you are having problems with your fingerprint reader on your HP ultrabook, is this correct?
I have a few questions for you so that I can help?
How long have you been having the problem?
What troubleshooting steps did you perform?
I am including several links that can help solve the problems with the fingerprint reader.
This link has steps to resolve the issue by using system restore options and the HP recovery manager.
This link has more extensive troubleshooting steps for resolving fingerprint reader problems.
This last link is to a thread with customer's with a similar problem, the most common fix is uninstalling the drivers and software for the fingerprint reader from device manager and restarting the pc. The pc will automatically reinstall the drivers after restarting.
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Simple pass not working - It was working fine till today morning

I am having a "HP ENVY 15t-j100 Select Edition CTO Notebook PC " . Simple pass was working fine till today morning now all of a sudden it is showing an error message "Sensor not connected.Please connect sensor and try again" .
I tried the maximum methods for troubleshooting like uninstalling and reinstalling driver , software , updating them any many others.
the finger print sensor is working during log in and other occasions. but simple pass is not working.
My OS is Windows 8.1 (64 bit)
Kindly resolute my problem as soon as possible. Thank You
E-mail Id : [edited phone and email by moderator]

Hi @Annamalai007
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I see that your Simplepass was working until this morning when it was not. You have uninstalled and reinstalled software and updated the drivers but no change.
Was there any updates installed?
Have you tried dong a restore back to when it was all working? HP PCs - Using Microsoft System Restore (Windows 8)
Next I would do a Refresh Your PC to Resolve Problems (Windows 8).
If the issue still remains I suggest you do a recovery back to factory. HP PCs - Performing an HP System Recovery (Windows 8) . During the recovery process you will notice an option to backup your personal files to prevent data loss. If you have not recently done one I suggest you do one now.
HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
I hope this helps.
Sparkles1
I work on behalf of HP
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HP Simple Pass not working correctly

When I first bought my HP Envy 15.6" Notebook the HP Simple Pass worked correctly. It would save my passwords and it would also log me in using my finger print. After a few altercations with updating and having to recover my laptop, HP Simple Pass constantly asks for my passwords, will never connect to servers, and has no finger print software anymore. All of my drivers are up to date. What do I need to do to fix this problem?

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)
How Do I Find My Model Number or Product Number
Once you have the info, use the button at top of this page titled "Support", then click "Download drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software. Get the latest Validity Driver and SimplePass Software.
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HP Simple Pass not working with Windows 8.1 64bit

I had been using HP Simple Pass with my HP ENVY dv 6 64-bit (Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz). Now with installation of some updates during last few weeks, the HP Simple Pass is not working. I have downloaded sp61399 package and reinstalled the software but at the time of registering finger, it says "it looks you're having some trouble. Do you want to try again" I have tried again and again but the result is same. I also downloaded "HP SimplePass_V6.0.100.276.msi" and tried to install it but its install never completes and is terminated asking for another file in the middle. Please let me know how I can get rid of this problem?

Hello , Welcome back to the HP Support Forums! I came across your post about the HP Simple Pass, and wanted to assist you! You can always try using System Restore, to set your notebook back to a previous working state. Also, please review the following documents, as they may help to resolve the issue for you:HP Notebook PCs - Cannot Logon to Windows with SimplePass Fingerprint ReaderHP Notebook PCs - Troubleshooting a Fingerprint Reader (Windows 8) Please let me know if this information was helpful by clicking the thumbs up below.
Regards!

HP Simple Pass: Does not allow widows log on

I have just bought the HP ENVY 17. On the HP simple pass I enroled my fingerprints and attempted web log in however nothing worked. I attempted windos logon but it did not work either. The palms with fingers do not show up and now afer disabling all the options I attempted to enable windows logon again but it says tha the passord is wrong an it is not. On top of this under biometric devices it says I do not have a finger print reader.
How do I fix the HP simple Pass or restart it?
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Hi KN26,
Let's use the HP Recovery Manager to Restore Software and Drivers. You will be looking for the Validity Fingerprint Sensor and the HP SimplePass software. Once those are installed it should be working again.
That would be the preferred method but if for some reason you don't have the HP Recovery Manager you can install the drivers manually: Validity Fingerprint Sensor and HP SimplePass.
Thank you,
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Thank you,
BHK6
I work on behalf of HP

Checking the update of HP Simple Pass is no longer working.

Hi,
This is the version of my HP simple pass
However, whenever I check for a new update of it, I faced this error.
Also, when trying to visit Authon Teck Store, I found 'This page can’t be displayed'
NOTE: I have a broadband internet with a speed of 512Kbps.

Cooperator,
I realize you are not using the latest version in the version 6 series.
From the guide:
sp63224 HP SimplePass V6.0.100.276 Win7-8
You should install V6.0.100.276 over the top of version 6.0.100.272.
Someone on the Forum has reported that the VERY latest Chrome may not be working with HP SimplePass V6.0.100.276. The 276 version did work with Chrome as of a few weeks ago. If the LATEST version of CHROME does.not work, consider downgrading Chrome - or changing browsers - or waiting for a fix - or checking online for a fix.
Print all Webcards does not appear to work. This has been the case for a while. You will need to find a workaround. I created a .jpg Snip of the web face in SimplePass, edited it Paint with text and hints I desired, and then saved it in an appropriate offline location. You may select a different method that appeals to you.
There is no way to output the .tsd (or .opi) file into a readable format -- it would defeat the purpose of the file being encrypted. As with any file, the encryption can be easily broken with the right tools; keep the file stored in a safe location.
You are correct; as stated in the guide: The AuthenTec 6.x series of the HP SimplePass program and the Softex 8.x series of the HP SimplePass program are not compatible. The programs are written by different code writers; the encrypted webcard export files are in different formats. To some extent the decision to run one version or the other is a matter of choice. For some systems, the type of hardware dictates the decision and the older or the newer version (8 series) is the best or only option.
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Simple Pass not working with Windows 7 Premium

I have a Pavillion Notebook, model dv6-6b51sa running Windows 7 Home Premium 64bit O/S
For some time now my Simple Pass has not worked. I have uninstalled and reinstalled the programme but to no avail. I have read several posts to the community here and have tried just about all recommendations including; hard reset, system restore (in case it had anything to do with Windows updates) a BIOS update and shutting down and rebooting after each process.
Now, having reinstalled Simple Pass (from the HP Support website) , biometric devices do not even feature in Device Manager!
Can anyone kindly offer me assistance?

Hi @tagl
Welcome to HP Forums! I will be happy to help with the SimplePass problem you are experiencing. The fact you are missing a biometric device in your Device Manager would be a problem because for it to work you need the software and the accompanying biometric device. Here is the Validity Fingerprint Sensor Driver, install that and then see if you are able to use your fingerprint reader.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Pavilion dv8t 1200 - simple pass/digital persona software won't install

Howdy,
Windows 7 Home Premimum 64 bit
Intel Core i7 Q720 @1.60GHz
Pavilion dv8t - 1200 Notebook PC
The reader worked fine for the first few months/year, however it then only started working for signing in & occasionaly for sites & gTalk. I was cool with that...annoyed, but cool. Oh, it also didn't work to sign in if I had to sign in again after the screen saver came up or if the machine went into hybernate.
Today I decided to see if there was an update or if I could get it working for something other than signing in. After installing what was most likely the wrong package, I uninstalled it through the Program Manager.
I then shut down the machine, ran CCleaner (there were digital persona errors removed...about 8) & went to install sp50048 which I believe is the correct one for my machine.
During the install it tells me the folder/files already exist, (even though I uninstalled it) & ithey do, then at the instal phase "Registering Modules" I receive the following error:
Error 1722
InstallDPPassFilter_x64.4D0EAAF1_2D33_4FFF_AA08_6...
And then in rolls it back.
I turned off the biometric devices in the control panel, ran CCleaner again, shut the machine down completely, tried installing again & had the same issue.
I turned the biometrics on in the control panel & recieve this message:
"Biometric devices are turned on, however I'm told “Windows did not find any biometric devices on this computer. You might need to attach your device or install device drivers.”
I have tried a few methods from 'solved' under both simple pass & digital persona
Thank you all for reading & attempting to help.

Howdy,
Thank you for your advice, however it did not work out.
Addressing each point in succession:
I can not get Digital Persona to install, therefore I can not interact with it hence none of the steps in the Setup and Use HP SimplePass Fingerprint Reader were available to moi.
Troubleshoot a Fingerprint Reader did not solve the issue, however I did go through the steps there so I shall describe my results in an effort to see if it helps home in on the problem.
All files used to update were pulled from the hp.com site using my Product Number.
Update the BIOS - BIOS was up to date
Enable Biometric Support (in BIOS) - Following the instructions it appears mine is always in the state: Enable
Check for Windows Support - Validity Sensor appears under Biometric Devices in the Device Manager
Update the Device Driver - (Had deleted the driver previously, so installed & updated) - Updated/Installed
Update the Access Manager - Attempted to install Digital Persona 5.1.0.175 A, but again during the install it gave me the same error (as my original post describes) & did not install.
As a final note, Windows does not see the reader in the Control Panel (large icons) Biometric devices even though it is turned on.
The reader worked fine before I tried to update it to a newer version & I still believe I installed an incorrect version of the Simple Pass software.

The same problem again with HP Simple Pass fingerprint reader after upfrading from Firefox 4 to Firefox 5. I have already installed HPSimPlePass 7.0.74.0 to fix the problem after upgrading to Firefox 4.

I have a HP Pavilion dv6 with a fingerprint reader. I had the same problem as many other people when upgrading to Firefox 4, : I couldn't use the HP Simple Pass to enter a website needing a username and password by just swiping my fingerprint. I fixed the problem by downloading the new HPSimPlePass 7.0.74.0. This fixed the problem and I was very happy. Since upgrading to Firefox 5 I have the same problem again, but I already have the new version of HP Simple Pass. How can this be fixed so that I can use this fingerprint scan feature again, or where can I download Firefox 4 again?

''FredMcD [[#answer-709783|said]]''
<blockquote>
The programers know of this and are working on it.
</blockquote>

Envy 17 J130 simple pass v8.1.11

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