Envy 20 Side USB Drives Won't Read

I have a Envy 20 and the side USB drives have stopped working. I plugged in a flash drive loaded with a file and it will not recognize the drive. The rear drives still work, but are difficult to access. Any suggestions?

Hello @HumbleAggie,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your desktop computer is not able to read the USB devices on the front of your computer, and I would be happy to assist you in this matter!
Since you are able to get your computer to recognize the USB side ports, and I would be happy to help you!
To further diagnose this issue, I recommend following the steps in this document on Troubleshooting USB connections (Windows 8). This should help your desktop recognize USB devices on the side ports.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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/ect/group
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bin:x:1:root,bin,daemon
daemon:x:2:root,bin,daemon
sys:x:3:root,bin
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tty:x:5:
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mem:x:8:
kmem:x:9:
wheel:x:10:root,archie
ftp:x:11:
mail:x:12:
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utmp:x:20:
locate:x:21:
rfkill:x:24:
smmsp:x:25:
http:x:33:
games:x:50:
lock:x:54:
uuidd:x:68:
dbus:x:81:
network:x:90:
video:x:91:
audio:x:92:
optical:x:93:
floppy:x:94:
storage:x:95:
scanner:x:96:
power:x:98:
nobody:x:99:
users:x:100:archie
systemd-journal:x:190:
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avahi:x:84:
polkitd:x:102:
rtkit:x:133:
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[ 968.170628] usb-storage 4-3:1.0: USB Mass Storage device detected
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[ 969.175068] scsi 7:0:0:1: Direct-Access Generic USB MS Reader 1.03 PQ: 0 ANSI: 0
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Last edited by hooya (2014-04-27 03:10:49)

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Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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I work on behalf of HP

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>deleted the upper and then realized the lower wasn't there anyway - it hasn't solved the problem and I think it may have caused some instability as I've had some weird errors with different applications since then.
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