Envy 23 all in one Win 8.1 bluetooth doesn't receive photo from phone

Trying to upload a jpg file from my phone to my windows 8.1 Envy 23 All in One via bluetooth.  The PC and phone pair up ok and phone shows it is sending.  When the phone starts sending, the PC's bluetooth device status changes from not connected to connected.  After about a minute, the phone says the transfer failed and the PC status goes back to not connected.   The phones error message says request could not be handled correctly.  Also, the bluetooth icon window doesn't ever include selections to receive file or send file.  HP Support connected remotely, reinstalled the bluetooth driver, deleted the device, paired up again, but no change with the transfer.  HP concluded it is a hardware problem and says to send the PC in for repair. (Still under warranty.)  Doesn't sound like hardware to me, and I don't want to be without my PC and possibly have to reinstall all programs and data when it returned. Thinking of getting a cable to connect directly to the PC.  Any ideas what might be wrong?

Hi,
Open up Bluetooth settings ---> Share and make sure that box to Allow remote devices to browse, send and receive pictures, music and other files is checked. The click on Open Bluetooth Exchange Folder -->right mouse click for properties, Share and the review your exchange settings.
Check the Permissions on the above image so that your know for sure what you are allowing for transfer types etc..
It is possible that the WIFI adapter is failing during a transfer process if the software is properly setup.
Be patient and Bluetooth transfers can be slow.
You should get a notification on the PC that the file was successfully received.  Additionally, your phone should be indicating an up transfer.
HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
HP Photosmart Premium C309G, HP Photosmart 6520
HP Touchpad, HP Chromebook 11
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Windows 7/8 UEFI/Legacy mode, MBR/GPT

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