Envy 23 Cant download pics video from camera

Product name: 23-c022a
Product No: H3W0644£ABG
Cannot transfer pics and videos from handheld and car cameras. Used to work but doesn't now. I am not aware of any changes I have made to cause this. Have try usb connections and directly inserting sd cards. Have tried new sd cards which work perfectly well with the cameras but I still get the same frustrating message when connecting to the pc. Removable Disk (F) There are no files or folders in this view.

Hello @gerryjen,
I understand that you are having issues all of a sudden seeing images and videos on your camera in your computer. I believe there was a Windows Update that has caused some issue with the Windows Technical Preview in Windows 8. I believe you can still use Windows Explorer to view these files as currently in Windows 8 the files are in “RAW” format on my camera which the Windows Technical Preview can’t handle. 
Please try Windows Explorer and see if you can view the files that way, if not please re-post and I will seek another solution. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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