Envy 4500 cannot print office docs in win 7

I have just puchased ENVY 4500 printer connected using wifi to my home office with 1 PC with Windows XP 32 bit (+MS Office 2003) and 2 other PCs with Windows 7 64 bit (+MS Office 2007). The XP pc works fine with no problem. However the Win7 pcs cannot print any office documents. When I tried to print Excel spreadsheets, the error "Your file could not be printed due to an error on HP.... on Ne08...". When I tried to print Word documents nothing happened. I have installed the latest software and drivers but still can't print. Running the HP Print and Scan Doctor finds no error. The only way to make the printer works under Windows 7 is to start MS Office in XP compatibility mode. Any idea what could be the problem and how can I solve it? Thanks.

Hi , Welcome to the HP Forums! I understand that you cannot print office documents on Windows 7, with your HP Envy 4500 printer. I am happy to help! Please, try the steps within this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7, and let me know the outcome! Hope this resolves your issue! “Please click the Thumbs up icon below to thank me for responding.”

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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Steve give HP a call at 800-474-6836 for more options.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
Country-language selector.
Please mark the post that solves your issue as "Accept as Solution".
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Envy 4500 cannot print office docs in win 7

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