Envy 4500 e software download

I recently purchased HP Envy 4501 e printer. I set it up for wireless printing with no problem. When I try to scan a doc, I get the message, "Computer not found". I cannot use the cd to install softward on my Chromebook 11, so how do I download the software to the Chromebook? I cannot find it on HP website.

Hello Karen53,
Welcome back to the HP Support Forums!
I see that you are trying to scan with the ENVY 4501 to your Chromebook, but can not find any software to install. You can not find any software because there is none, scanning is not something easily done on a Chromebook.
What you will need to do is; Gather the printer's IP address (pressing the wireless icon) and then enter that IP into the address bar of the browser (both printer and Chromebook need to be on the same network).
From here (the Embedded Web Server), you can select scan and scan images as .jpgs.
I hope this helps,
JERENDS
I work on behalf of HP
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Similar Messages

Envy 4500 Corrupted Driver Download

It took 2 hours to "download" the driver to my new laptop (from the suggested url in the paperwork). Then, it said the file was corrupted. I used the disc and installed on my desk computer. Can I copy it to my laptop? If so, how?

Hello Karen53,
Welcome back to the HP Support Forums!
I see that you are trying to scan with the ENVY 4501 to your Chromebook, but can not find any software to install. You can not find any software because there is none, scanning is not something easily done on a Chromebook.
What you will need to do is; Gather the printer's IP address (pressing the wireless icon) and then enter that IP into the address bar of the browser (both printer and Chromebook need to be on the same network).
From here (the Embedded Web Server), you can select scan and scan images as .jpgs.
I hope this helps,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Deskjet Advantage 3540 (Envy 4500): Computer won't connect with printer during software installation

I just bought this printer and I am trying to install it by using the HP installation CD but I am running into difficulties to complete the process. The problem is that the computer won't connect with the printer (but my printer connects fine with my Wi-Fi network) and installation does not complete.
The HP software installation process appears to go normally (at least no error messages are shown) but when it gets to the part where it asks me how I would like to connect to the printer (Wireless or USB cable) I get an error message when I select Wireless Mode. My printer appears listed but as soon as I select it, a dialog is shown stating that "network installation could not be performed".
Below are the dialogs and what happens (text is in portuguese but you get the idea)
Dialog 1: selecting wireless connection mode
Dialog 2: printer appears in list and I select it
Dialog 3: Error message is shown, no further details
Here are some more facts:
(1) Printer connect fines with my Wi-Fi network: the connection details are correctly shown in its display (Wi-Fi SSID and IP 192.168.0.6) ;
(2) If I go to a web browser in my computer and type in the IP address, I can access the printer's webpage fine;
(3) I've tried uninstalling and reinstalling HP software;
(4) I've resetted my router;
(5) I've executed "HP Print and Scan Doctor" utility and it states my software hasn't been installed (which I don't understand) and it tries to download HP software and install one more time and I get to the error.
(6) If I go to "Start" menu, I can see the HP group is empty (installation only creates icons on my desktop). See picture below:
My OS is Windows 7 64 bit Ultimate (Service Pack 1)
EDIT: I've just discovered the inkjet Advantage 3540 and Envy 4500 appear to be the same printer, each target to a different market.
Help is much appreciated as I tried a lot of things to make this printer work wirelessly with my computer but without success.
Thank you,
Joao Pedro

Hi JoaoPedro,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having installation issues.
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Thank you for your time
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Problem with scanning document to searchable pdf in HP Envy 4500

I just bought HP Envy 4500 , overall good printer, but I can't find option for scanning to searchable pdf. I already updated my desktop software and printer's firmware, but still there is no option "scan to searchable pdf". Do i have to download some other software from HP?

Hello katiemac,
Welcome to the HP Support Forums!
When you are scanning with the ENVY 4500, how are you doing performing the scan? For example, if you are not using the HP software or scanning from the front panel of the printer you may not be getting all the features.
What is the Operating System installed on the computer, Windows or Mac?
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Can no longer scan with the HP Envy 4500

I can no longer scan documents with the HP Envy 4500. When I try to scan it times out and I receive the following error message:
"Scanner communiocation cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again." I use a wireles connection to the HP Envy 4500 and it is working fine as I can print documents with no issues. I ran the HP Print and Scan Doctor and it flagged the issue as a potential problem with the device driver. I uninstalled the HP software and downloaded the latest version from the HP site, installed it, and tha did not correct the problem. At this point, I am not sure what else to try and correct the problem. Any suggestion would be much appreciated.

Thanks for getting back to me
If the printer will not make copies, the unit may have a "Scanner Failure", unfortunately, and resetting the router, or computer troubleshooting would not make a difference.
You can try a power reset on the printer, to see if that will help:
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
You can also try using a different wall outlet to see if this makes a difference.
If the problem continues, contact HP's Technical Support directly to discuss your printer replacement options, as you would require a new printer if there is a Scanner Failure.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck to you!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Envy 4500 won't print from computer

Hi,
My HP Envy 4500 has been working perfectly for quite some time now. Unfortunately, it has stopped printing from my Dell laptop, running Windows7. It scans to the laptop just fine. It copies fine, and it prints from my iPhone fine.
I have looked at a ton of posts and tried many things:
*uninstall/reinstall wirelessly (at least 8 times) -- via the https://123.hpconnected.com/activate/woobe/ENVY4500 site
*uninstall/reinstall via USB
*ran print/scan doctor utility (or whatever it is called) and been told everything looks fine
*sending a test page via one of HP's tool is fine, however, printing the internal test page via the HP tool fails
I am losing my mind and would really appreciate some help.
Thank you!

Hello @JNZM,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to print from your Windows 7 computer to your HP ENVY 4500 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have completed prior to reaching out for support. At this time I will be running you through some troubleshooting steps to check the actual print system on your computer. The Print Spooler is what controls printing from Windows computers. It is built into the Operating System. If the Print Spooler is experiencing issues than you will experience printing conflicts. Should the Print Spooler be experiencing a conflict, the software and scanning feature for the printer will not be affected. Can I please have you follow the steps below.
Step 1: Check Print Spooler:
Click on your Start menu
In the 'search programs and files' box located right above Start type services.msc and hit enter on your keyboard
When the Services window opens scroll down until you see Print Spooler
Click on Print Spooler once just to highlight it
If you see Start in the top left hand corner than that indicates that your Print Spooler is in fact Stopped (not good). But we will leave this for now.
If you see Stop or Restart in the top left hand corner than this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.
Minimize this window as we will need to come back here
Step 2: Check Spooler Folder:
Click on your Start menu
Select Computer
In the Computer window select your C Drive
Click on Windows
Click System32
Click Spool
Click PRINTERS. You may get a permissions warning, just Continue past this.
The PRINTERS folder should be empty. If there is any files in here they are corrupted print jobs. Right click on anything in this folder and 'delete' the files.
Close the PRINTERS folder
Step 3: Start Spooler:
Reopen the Services window we previously minimized
Click on Print Spooler again to highlight it
Click on Start in the top left corner
If you get an error message please take note of it
If the Print Spooler starts successfully you will see 'Stop and Restart' as your options in the top left
Once the Print Spooler has started please test printing again. If printing fails, or if the Print Spooler fails to start, please proceed to the next step.
Step 4: Run Microsoft Fixit:
I'm going to have you run a Microsoft Print Fixit Tool to identify and correct any print system issues or Registry corruptions on the computer.
Please click here to access the Microsoft Fixit website
Once the page opens under section (2) select Print, fax, scan, share or save.
Under section (3) select Run Now for Diagnose and fix printer and printing problems automatically
Once the download is complete please follow the onscreen instructions to run the Microsoft Tool
Once the Fix has run, please test printing again.
Please respond to this post with the result of your troubleshooting. You can also say 'thanks' for responding by clicking the 'thumbs up' icon below. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Installing printer Envy 4500 on MAC OS X.10- set up bar stuck on "retrieving information"- Help!!!

I bought the HP Envy 4500 because I just upgraded my Mac to OS 10.10 and my office jet would not come along for the ride... I installed the driver from the HP website and I completed all the steps until the last step "configuation results".
The window reads "retriving information" and it has been "retrieving information" for 20 minutes. I have cancelled and gone back twice to no avail. I printed the practice page and that went fine. What can I try next?

Hi @Elizabetti,
Welcome to the HP Support Forums! I see you are trying to install your new HP Envy 4500 with your Mac running the Yosemite 10.10 Operating system. When you attempt to install the setup bar stops on 'retrieving information'. You have cancelled it 2 times with no success. I would like you to go ahead and complete the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP ENVY 4500 series Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Unable to connect wifi printer Envy 4500 - Unable to print test page and windows office file

Scan doctor suggest the software installation.
The HP software don't completed the connection of the printer.
I tried to connec the printer from the control panel and the printer is now connected: i cannot print from microsoft office file or from the test page of the printer, but i can print from acrobat or any other program.
Help me please.
Thk
ps: i have tried to reinstall software without Antivirus and with the fierewall in off but nothing change. I have already tried to remove hp software and reinstall driver but nothing change.

Hello @Emilio66,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from Microsoft Office and Test Pages from your Windows 8.1 computer to your HP ENVY 4500 e-All-in-One Printer. However, you are able to print from all other programs from your computer to your printer. I would like to assist you today with resolving this printing issue.
Recently Microsoft has released a Hot Fix to correct 'Offline' or 'Partial Printing' issues within their latest Windows 8 and Windows 8.1 Operating Systems as they recognize this as an issue within their Operating System. The issue occurs when you have a networked printer and a corruption with the WSD (network) port on the Windows Operating System. This issue appears to affect a variety of networked makes and models of printers. Therefore, I am going to have you run the Hot Fix to correct the network printing issue. Please click here to install the Hot Fix. Once the website opens select the button for Hotfix Download Available. Please follow any onscreen prompts to install the fix. Once the fix is installed you should have no issues printing to your printer.
If the printing issue persists, can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Once the Tool has completed please test printing again.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Unable to scan on my Hp envy 4500 printer I an iPad no laptop

do not know how to set up the scanning it says no computer found everything else seems to work fine.

Hi , Welcome to the HP Forums!Thanks for posting. I'd like to help you with the issues you are having scanning from the front panel of your HP ENVY 4500 e-All-in-One printer. The process to enable the Scan to Computer feature that you are trying to use differs depending on what computer you are using, so what operating system, and version do you have? Mac or Windows ? Either way, you'll want to make sure you have the HP Full Feature software installed on your computer. You can download it here: HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. Let me know your OS, and I can give you the steps to enable the Scan to Computer. I look forward to hearing back from you!

HP-All-In-One Envy 4500 won't print

After recently doing a "refresh", apparently the HP Apps for my printer were deleted also., so I need to know how to reinstall the apps that control my printer? I"ve tried all the recommended downloads, but nothing has changed. Can anyone just give me direct, precise instructions, specifically how to reinstall HP ENVY 4500 series Basic Device Software?

Hello NeutralObserver,
Welcome to the HP Forums.
I see that you are looking for instructions on how to install the printer software.
Please click on the following link and download the HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. Save the file to the desktop of the computer and once the download is complete, click on the new icon and follow the instructions for the installation.
If you have any other questions, feel free to write me back at any time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Envy 4500 "Scanner Problem"

I just purchased an HP Envy 4500. It connects to my home WiFi network and prints just fine from Mac and PC computers, iPads and iPhones. However, ever since we opened it it has repeatedly said this when we try to scan: Scanner problem:Turn printer off and then on. If the problem is not fixed, the scanner component is broken and cannot copy or scan. Here are the things I've done to try to see if I can fix the problem that did NOT work:-Turn Envy 4500 off and on several times-Unplug Envy 4500 and plug it back in-Go through the steps on the "HP Print and Scan Doctor Download page"-Download and install the "HP Print and Scan Doctor 4.2" software and follow instructions until it said "The tool was unable to resolve the problem, even after a restart. Go to HP Customer Care for help resolving the issue"-Go to HP Customer Care and check all resources there with no luck At this point I'm assuming the Envy 4500 is defective and needs to be replaced. However, if there is something else I can do to try to fix it before exchanging it I would like to do that. Any advice on how to proceed is greatly appreciated. Mike [email protected]

Thanks for the response. I have tried scanning a few different ways... Every time I try to scan via typing the Envy 4500 IP address in the browser (after enabling webscan in the admin settings) it gives me the following error in yellow text: The printer is busy. Try again later. It says this even though it is not processing any other jobs and the unit is on. If I try to scan from the HP Utility on my Mac (after successfully connecting to the Envy 4500) running the current version of OS X 10.9 I get an error that says: Communications ErrorUnable to communicate with device. Check cables and connection settings. If the problem persists, try restarting your computer and the HP device. If I try to do a test scan in the "Scan to computer " section of the utility within preferences it says: Error testing shortcutThere was an error testing shortcut "Photo (Jpeg)" If I try to scan from the "HP Scan" window of the utility I get the following error: Scanner reported an errorHP Envy 4500 is currently unavailable. Please check if it is turned on and connected, or try again later. After all of these errors I've tried restarting the Envy 4500, unplugging and plugging back in the Envy 4500, and restarting my computer and trying these methods all again with no luck. It's also worth mentioning that after all these attemps I still get the same error on the LCD display of the unit when starting it up or going to the scan section: Scanner problem:Turn printer off and then on. If the problem is not fixed, the scanner component is broken and cannot copy or scan. Is there anything else I can try or is this unit defective and needs to be exchanged for a working model?

HP UPDATE FAIL - REPEATEDLY - HP ENVY 4500

Hi My computer is trying to download an update and repeatedly fails.No problem with windows or microsoft updates which load as they should do.The HP Update fails every time. The following error message is generated: Hewlett-Packard - Enterprise WSD Multi-Function Printer, Other hardware - Null Print - HP ENVY 4500 series Installation date: ‎11/‎04/‎2014 06:35 Installation status: Failed Error details: Code 80070490 Update type: Recommended Hewlett-Packard Enterprise WSD Multi-Function Printer, Other hardware software update released in December, 2012 More information:http://sysdev.microsoft.com/support/default.aspx Help and Support:http://support.microsoft.com/select/?target=hub Any words of wisdom appreciatted even how to cancel the update. Many thanks GKH

Through some searching I was able to find a solution to this I found it here: http://answers.microsoft.com/en-us/windows/forum/windows_10-update/error-0x8024200b-when-windows-update-runs-after/83b18118-ac33-4970-bc58-2cc8c5d87296?auth=1&rtAction=1439265391782with JamieXS comment.Quote: "Here what I did. From Settings, search for "Device Manager". Under Printers I had 2 "Unidentified Printers". I Right Clicked & uninstalled both. Run Windows Update again & failed update had gone, however I was unable to print anymore. Back to Settings Initial Window & select Devices, then Printers & Scanners. I removed all entries for HP Printers, Fax etc. I then selected "Add a printer or scanner" from the top of the Printers & Scanners Menu. It searched & found My Officejet Pro 6830. I then double clicked the HP Officejet Pro 6830 Icon on My Desktop & it installed the Printer again. All now working & no more failed Windows Updates :-) " For myself I found I had 2 Networked printers ( 1 under fax and 1 printer) and another printer (all 5740) I deleted the 2 network and kept the regular one. Re-ran the update and no more errors! checked and my printer works fine both on my desktop here and on my networked laptop, so I did not have to reinstall anything. I hope that this helps anyone else out there that is getting the same errors.

Envy 4500 and Windows 10

When Windows 10 came out, I upgraded it. Everything worked fine except for the printer. The scanner worked fine. I called HP technical support and they could not solve the problem. Is the problem that the driver is not compatible to Windows 10? If this is the case is there any time frame on when this may be fixed. I had to revert back to Windows 7 because the printing is essential for me, and I love my envy 4500. Please let me know what you all think.

Hello , I was able to find a Windows 10 driver for your Envy 4500. You could try the download page first; HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers. If it doesn't work, you could try this direct download link. Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

HP Envy 4500 will not print after trying everything

Hello, I have had this printer for about a year now. It has been working fine but all of a sudden it won't print from any computer any more. I know my computers are connected to the same wifi as the printer but it cannot ever locate the printer. I have rebooted the wifi, the computer and the printer, turned the wifi on the printer off and on, followed several HP forums detailing 12 ways to fix it and nothing works. I recently downloaded an updated software for the printer, and while installing it, I have to select a device. It doesn't show up and when specifically finding it manually, it says the device is not reachable. I am at my wit's end!! Any help would be appreciated. I'm pretty frustrated with this printer. Thanks for your help,Rachel.

Welcome to the HP Community , I read your post about the wireless connection issues you're facing with your Envy 4500, on your wireless network to your computers. Although it seems as though you have tried the majority of steps I would have suggested to you, please take a look at the links below and try all of the steps, in order that the guides list. An 'Unable to find printer' Error Displays for the HP ENVY 4500 e-All-in-One and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series HP ENVY 4500 and HP Deskjet Ink Advantage 3540 e-All-in-One Printer Series - Printer Does Not Maintain Wireless Connection If the printer is still not found on your network, you can try contacting HP's technical support directly, to possibly connect to your system remotely, to have a look in to the issue in real time to resolve the connection concerns. Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Good luck!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

Envy 4500 e software download

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