Envy 4500 returns test page instead of scanned picture. No problem with text documents

Scanning pictures returns printer test page instead of jpeg as expected.

Hello @TEC23 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues.  I would like to help!
I would recommend checking to ensure there is no past alignments sheets on the scan glass from the setup, and perform a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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