Envy 4500 "Scanner Problem"

I just purchased an HP Envy 4500. It connects to my home WiFi network and prints just fine from Mac and PC computers, iPads and iPhones. However, ever since we opened it it has repeatedly said this when we try to scan: Scanner problem:Turn printer off and then on. If the problem is not fixed, the scanner component is broken and cannot copy or scan. Here are the things I've done to try to see if I can fix the problem that did NOT work:-Turn Envy 4500 off and on several times-Unplug Envy 4500 and plug it back in-Go through the steps on the "HP Print and Scan Doctor Download page"-Download and install the "HP Print and Scan Doctor 4.2" software and follow instructions until it said "The tool was unable to resolve the problem, even after a restart. Go to HP Customer Care for help resolving the issue"-Go to HP Customer Care and check all resources there with no luck At this point I'm assuming the Envy 4500 is defective and needs to be replaced. However, if there is something else I can do to try to fix it before exchanging it I would like to do that. Any advice on how to proceed is greatly appreciated. Mike [email protected]

Thanks for the response. I have tried scanning a few different ways... Every time I try to scan via typing the Envy 4500 IP address in the browser (after enabling webscan in the admin settings) it gives me the following error in yellow text: The printer is busy. Try again later. It says this even though it is not processing any other jobs and the unit is on. If I try to scan from the HP Utility on my Mac (after successfully connecting to the Envy 4500) running the current version of OS X 10.9 I get an error that says: Communications ErrorUnable to communicate with device. Check cables and connection settings. If the problem persists, try restarting your computer and the HP device. If I try to do a test scan in the "Scan to computer " section of the utility within preferences it says: Error testing shortcutThere was an error testing shortcut "Photo (Jpeg)" If I try to scan from the "HP Scan" window of the utility I get the following error: Scanner reported an errorHP Envy 4500 is currently unavailable. Please check if it is turned on and connected, or try again later. After all of these errors I've tried restarting the Envy 4500, unplugging and plugging back in the Envy 4500, and restarting my computer and trying these methods all again with no luck. It's also worth mentioning that after all these attemps I still get the same error on the LCD display of the unit when starting it up or going to the scan section: Scanner problem:Turn printer off and then on. If the problem is not fixed, the scanner component is broken and cannot copy or scan. Is there anything else I can try or is this unit defective and needs to be exchanged for a working model?

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HP Envy 4500 scanner is busy

Suddenly, it is no longer possible to make a scan (or copy) on my HP Envy 4500 All-in-one.
A Windows 7 desktop, Windows 8 notebook and Android 4.4 all report errors, originating from the respective HP software/app. In addition, Windows 7 itself reports an error as well. All messages refer to the scanner being "busy" or mention another scan operation being in progress. However, no scan is taking place from any device. Initiating a scan or copy from the device itself doesn't work either.
The errors persists on both USB and Wifi connections. Printing works just fine.
I tried updating the firmware, but the updater cannot proceed because there is a "problem" with the device. HP Print and Scan Doctor fails at the second step ("Controle stuurprogramma", meaning "driver check"). Reboot does not help. Restoring factory defaults from the device's screen does not help. Resetting the device by pulling the plug while the device is powered on does not help. Reïnstalling the full driver does not help. Removing and re-adding the device to windows doesn't either.
I tried all steps on the HP support page [1,2] that Print and Scan Doctor directed me to. Did not work.
This is a refurbished Envy 4500 I got from HP because my original device was DOA (dead on arrival). I'm getting the impression the refurbished device was faulty and is faulty still.
Kindly request HP support staff to provide me with a solution.
[1] http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04092273&lc=nl&cc=nl&product=5304877&sfs=545345...
[2] English translation of [1]: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03586087&PSdrFW=MKM1FN1430ER&PSdrIssue=DriverCo...

Hello there! Welcome to the forums @dpx ,
I read your post about how you cannot make scans or even copies. First of all, thank you for your detailed post, the information really helps. Unfortunately, it sounds to be a scanner failure, as you cannot copy or scan. I have a guide that I would like to recommend for your troubleshooting and I hope it helps!
A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a terrific day and thank you for posting in the community!
R a i n b o w 7000I work on behalf of HP
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Envy 4500 connection problems

Just setting up my new printer, and am strugggling to print over wifi. I can print frm my Ipad if it isconnected to theprinters wifi but not from my laptop, and neither through the router. As I am living student halls Im unsure whether that will be an issue altough the printer seems to connect to the wifi fine, and shows up on the network. When i print iteither says the printer is not connected, or that the printer is out of paper- which it defo isnt. As I am using the hp instant ink service its really important that it is connected properly to the internet

Hi Ames45,
Welcome to the HP Support Forums. I see that you are trying to connect your Envy 4500 printer to the wireless network that is available in your student dorm.
Please check with your dorm advisor as many colleges and universities don't allow printers to be connected and/or used over their wireless networks. I'm not sure if having your own router connected to their network will allow you to connect the printer that way so the printer can have its own active internet connection. I have included the Why Do I Have to Connect to the Internet to Sign Up for HP Instant Ink? document which has a couple of FAQs that addresses how often the printer needs to be connected to the internet and what to do if the printer will not be able to connect to the internet for an extended period of time.
If your school allows the printer to be connected to their wireless network, I would recommend that you set a manaul IP address and manual DNS servers. I have included a link to another post that has the steps, with screen shots on how to do this. Please do not worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
If you prefer to speak to someone about this, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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New arch install, scanner problems still persist.

Alright now officially under arch after spending a night configuring it and such (still dual booting antergos as a fallback though just in case things go weird) but alas my scanner issue that I have with my HP ENVY 4500 scanner/printer still persists.
After browsing though documentation and reading up I am still unable to solve this rather strange issue with my scanner.
I went here:
https://wiki.archlinux.org/index.php/sane
I installed sane, xsane xsane-gimp (as I use gimp for image editing) and I got butkis
I rebooted my computer, poked and prodded HPLIP-gui and once more HPLIP toolbox recognises my scanner while the stand alone software (commandline or otherwise) does not.
If it helps here is my kernel info and what desktop I am using
Kernel 3.15.8-1 (64bit) with XFCE
Once more I am stumped by this issue, even with the wiki in play this issue still befuddles me.
Everything else seems to be working here except for my scanner.
I did my homework here folks so its not like I did anything wrong, just hit this roadblock in my so far so good install of arch.

jasonwryan wrote:
Congrats on installing Arch.
Now, if you need assistance, you'll have to provide meaningful error or log messages: https://bbs.archlinux.org/viewtopic.php?id=57855
Err thats the thing I am not getting error messages that can give me clues, just generic "device not found" or "no devices found" messages so some help that is
If it gave me more info I would have shared it, but no even command line gives no real complex feedback other then "no devices found"
So mystery persists regardless, even with logs in play nothing is coming up that will be of any use as in my logs its just more of the same.
I am just stuck without no other clues on to why hplip-gui works but nothing else does
Its not a firewall or permissions error I checked that bit
Its not like this device is incompatible, works without a hitch in Ubuntu and its sane is the same as the one in arch.
Maybe I will try to work something out here using Ubuntu as a guide, I just pop it onto my other drive (the one I am using antergos on, that can be replaced) and maybe I can see where the issue lays by working this out backwards.
Good thing I have two drives so I can multi distro my hearts content
Last edited by MadmanRB (2014-08-11 21:05:36)

HT3669 HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.

HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.
I would like to print via the USB connection instead of wireless (the wireless does work, and the scanner works via USB).
I tried connecting the printer directly (via USB) to my MacBook Pro laptop and it worked just fine.
How can I make this printer work on my iMac?
I spent 4 hours on the phone with HP and we did every combination of installation of drivers ad nausum and their bottom line is that it is a Mac problem.
Any help would be appreciated. Will be sending this printer back to Amazon if I can't make it work on the USB.
I am open to questions or suggestions
Thanks,
Chet

After 4 hours on the phone with HP and another hour with Apple (Mavericks support) no real solution other than check everything (removed everything from Login Items, removed all HP software anywhere in the system reboot, reinstall printer) then when nothing worked for the 4500, did an OS Reinstall (boot with CMD+R).
The Mavericks support group did open an incident (# 542875311) and I will update it when I figure out how to find it on the system.
My feel is that the base problem is that somewhere between the HP-Inkjet-SW-OSX-Mavericks_v12.34.49-2 package and the Apple HP Printer software in the Library (version 2.16.1) the app for printing via the USP Port just does not get installed for the mid 2007 20 inch iMac. The scanner is recognized on the USB Port and the Printer works fine on Wi-Fi. I have too many devices to burden my home network with anothe device. Also, every time I put any HP Printer on Wi-Fi, my router (Netgear N600 WNDR3400 running 12 to 20 devices depending on who is home) gets wonky (but that's anothe story...).
Additionally, when I attach the HP Envy 4500 to my MacBook Pro (2010) it works perfect - print and scan via the USB prot and both functions show in the System Preferences - Printers and Scanners just as expected and just as the 3050 does.
Chet

HP ENVY 4500 creates its own SSID on my WiFi network causing problems and confusion

I am finding this problem hard to articulate clearly and I can’t find any information on the internet about why my new HP Envy 4500 printer has set itself up with its own SSID on my WiFi network, but here goes :
I bought an HP Envy 4500 all in one printer for my daughter’s room in university, which has a WiFi network with WPA security. First I tried to add this printer to the room WiFi using the printer menu, but it gave an error stating that the WPA passkey format was incorrect, when in fact it was the correct password. So instead I had to install the printer using the installation options accessed from the HP website using her laptop.
This has worked, but it has also set the printer up with its own independent SSID called ‘HP-Setup-45-ENVY 4500 Series’. This separate SSID for the printer is causing some problems and does not seem to have any useful purpose. For example sometimes documents randomly will not print from the laptop, but if you then disconnect the laptop from the room SSID and reconnect it to the printer SSID, the documents will then print, but then you have to reconnect to the room's SSID when done. This is confusing and of course completely unwanted behaviour.
Does anyone know why this new SSID called ‘HP-Setup-45-ENVY 4500 Series’ has been set up for the printer please? Can I get rid of it so that printer is simply a device connected on the WiFi network in the room please?
I hope this makes sense as this a very frustrating issue for something that should be completely straightforward.
Thanks.
This question was solved.
View Solution.

Go into the printer settings and disable Wireless Direct. Done.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Since most recent OS update, my iMac intel won't open my HP Officejet 4500 scanner. I have un-installed and re-installed the 10.8.3 update and the dame with HP drivers. I get the essage (HP scanner won't open because of a problem". Suggestions???

Since most recent OS update, my iMac intel won't open my HP Officejet 4500 scanner. I have un-installed and re-installed the 10.8.3 update and the dame with HP drivers. I get the essage (HP scanner won't open because of a problem". The printer works, but not the scanner. Suggestions???

It's possible that you need new drivers from HP, in order to be compatible with OS X 10.8.3. Looking at HP website, they haven't released new drivers since last November. You might need to wait for new drivers or contact HP to push for an update.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=3919448#N218

HP Envy 15-007tu Notebook PC biometric Scanner Problem

Hi, i am facing a problem. this is second time i am facing problem related to Biometric Scanner. My Laptop is HP Envy 15-007tu Notebook PC and Biometric Scanner is not working. please send me link for all drivers of HP Envy 15-007tu Notebook PC biometric driver and help me out of scanner problem.

Hi,
Please try:
For Windows 8 & 8.1:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03718240
For Windows 7, Vista & XP:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02519007
Good luck
BH
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Problem with scanning document to searchable pdf in HP Envy 4500

I just bought HP Envy 4500 , overall good printer, but I can't find option for scanning to searchable pdf. I already updated my desktop software and printer's firmware, but still there is no option "scan to searchable pdf". Do i have to download some other software from HP?

Hello katiemac,
Welcome to the HP Support Forums!
When you are scanning with the ENVY 4500, how are you doing performing the scan? For example, if you are not using the HP software or scanning from the front panel of the printer you may not be getting all the features.
What is the Operating System installed on the computer, Windows or Mac?
JERENDS
I work on behalf of HP
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I've had problems trying to print on my hp envy 4500, with my hp chromebook 14.

has anyone else had trouble printing from hp chromebook 14?
i have an hp envy 4500 printer,

Hi marshasue,
Welcome to the HP Support Forums. I understand that you are encountering difficulties when printing from your Chromebook to your Envy 4500 printer.
To better assist you, would you please provide some additional information:
How is the printer connected (USB cable, wireless direct, or wireless)?
Are you getting any error messages? If yes, what do they say?
Have you setup the ePrint feature of the printer? If yes, did you customize the printer’s ePrint email address?
Have you setup Google Cloud print?
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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My toshiba laptop won't connect to my HP Envy 4500 printer

I have recently attempted connecting my Toshiba laptop, which runs Windows 8, wirelessly to my HP Envy 4500 printer. I'm trying to scan something onto my laptop, which I have done with the printer before. I have the remote app, and I have connected to the printer's wireless network that pops up in the wifi section of my computer. However, when attempting to get the printer to scan, using the option on the printer's screen, it said that no device was connected, and to make sure the software was installed and that scan to pc was enabled. I opened the app on my laptop, hoping to get better results using it that was, but it told me that the printer was offline, though it was clearly on. I am not entirely sure why the printer is not recognizing my laptop, even though my laptop recognizes it. I spent nearly two hours disconnecting and reconnecting, as well as turning the printer off about three times. I am about to uninstall the app and try reinstalling it, but I am doubting the results will be any better.
I see no other way to fix this problem, as there is no USB port in which to connect a USB cable, like myprevious printer, and am wondering if it is my latop, not the printer, that is faulty. It works for printing when it comes to the other devices in my household, but I have had problems even printing with my Toshiba before. I have only attempted scanning with one other device: a HP Pavillion Media Center TV PC desktop. I am starting to think that the scanner is defaulting to only reognizing other HP products, and request any and all advice in fixing this issue.
This question was solved.
View Solution.

Hi AMakkei,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Envy 4500 to your Windows 8 laptop, and I am happy to help you with this connection issue!
For further assistance, I will need to know following information:
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this guide. A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning, and let me know what happens!
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP ENVY 4500 - Scan to Computer: Partial scan, How to disable it?

Hi,
I have an HP ENVY 4500, setup on wireless with a few computers runing on Windows 7.
The printer has no issues; However if I scan a document using the "Scan to Computer" feature, it will not capture the whole document in one *.JPEG file, but will split it in two or four parts (Logo in one JPEG, Signature in another... etc)
It has done this since the beginning, but it didn't really bother me because I was scanning directly from the computer to avoid that (Since the option from Windows is easy to change).
But today, I had to scan a 100 Pages of different documents... and the Scanner is in another room... so going back an forth from computer to scanner (room to room) is just too much! So, I tried the "Scan to Computer" feature... and it doesn't keep the documents in one piece!
Is there any option to change?
I searched online, and a few people posted on that, but the solutions proposed were to scan directly from the computer (And that was the solution I originally found a few months ago)
But now, I would really like to correctly configure that "Scan to Computer" feature to save only ONE *.JPEG file in my computer, I don't need the split thing. I don't understand why HP didn't configure the printer to save at least ONE FULL glass copy, and then maybe parts of it, but at least keep ONE full scan, so we can just delete the pieces, and keep the full page...
Thank you for your help, and hope that there is a solution for that...
I will search more, and if I find a solution I will post it as a reply.
Thank you!

I was having the same problem, but I played around with the Settings and figured it out. Its a little complicated, so I'll try my best to explain.
First, I opened the HP Utility App, selected my printer, and clicked on Scan Settings.
Under Scan to Computer, click Edit Scan Tasks...
Select the Photo (JPEG) option and click Edit...
Then under Scan Items from HP Devices, click Show Details
Finally, look for a Crop To: option, and "Item Bounds" is probably selected. Change this to "US Letter" and that should fix your problem.
I hope this helps

Can no longer scan with the HP Envy 4500

I can no longer scan documents with the HP Envy 4500. When I try to scan it times out and I receive the following error message:
"Scanner communiocation cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the product and try scanning again." I use a wireles connection to the HP Envy 4500 and it is working fine as I can print documents with no issues. I ran the HP Print and Scan Doctor and it flagged the issue as a potential problem with the device driver. I uninstalled the HP software and downloaded the latest version from the HP site, installed it, and tha did not correct the problem. At this point, I am not sure what else to try and correct the problem. Any suggestion would be much appreciated.

Thanks for getting back to me
If the printer will not make copies, the unit may have a "Scanner Failure", unfortunately, and resetting the router, or computer troubleshooting would not make a difference.
You can try a power reset on the printer, to see if that will help:
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
You can also try using a different wall outlet to see if this makes a difference.
If the problem continues, contact HP's Technical Support directly to discuss your printer replacement options, as you would require a new printer if there is a Scanner Failure.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck to you!
R a i n b o w 7000I work on behalf of HP
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Envy 4500 has stoped scanning

Ok Here goes ... have been previewing all posts related to this issue and have tried all(most) recomended fixes. Scan doctor stops at Driver scan and says "the scan driver is unable to communicate with the product" Rebooting does not help, Reinstalling software does not help. Starting and stoping processes in the system.msc app does not help. Is there a firmware update available or is the device just flaky? btw tried running software on a windows 7 machine and no go. Nor did hooking printer up with a usb cable. Printer runs fine which is frustrating as this does not appear to be a hardware issue but software/firmware related. Have tried using my browser to access the scan function and I get a "the device is busy" messagePlease help

Hi  I saw your post regarding the problems you are having with scanning. I think I may be able to help you further.
I just wanted to confirm that the printer can copy without issue, correct? HP does regularly release firmware updates, you can click on this link to Get Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series, to ensure your printer has the most up to date firmware.  Do you know if you are able to scan using Paint? To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 7Click the Windows icon (), click All Programs, click Accessories, and then click Paint.Click the Paint button (), and then click From Camera or Scanner.Make any desired setting changes, and then click Scan.
To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8Right-click the Start button () in the lower left corner of the screen, click Search, and then type Paint.Click Paint in the results.Click File, and then click From scanner or camera.Select your printer, click OK, and then click Scan.  Also security software installed on your computer is designed to protect your computer against threats but can sometimes block communication between devices and can cause problems when using your printer or installing software. A quick troubleshooting technique is to disable your firewall/anti-virus and see if the problem goes away. Remember to re-enable your security afterwards. You can see the category 'Specific security software and firewall vendor information' from this site; Security Information and Firewalls if you need more information about your security software.   If you could let me know the results of these 2 steps (scanning from paint and scanning with your security software disabled,) I would be able to help you further. I look forward to hearing from you!   Thanks,

HP UPDATE FAIL - REPEATEDLY - HP ENVY 4500

Hi My computer is trying to download an update and repeatedly fails.No problem with windows or microsoft updates which load as they should do.The HP Update fails every time. The following error message is generated: Hewlett-Packard - Enterprise WSD Multi-Function Printer, Other hardware - Null Print - HP ENVY 4500 series Installation date: ‎11/‎04/‎2014 06:35 Installation status: Failed Error details: Code 80070490 Update type: Recommended Hewlett-Packard Enterprise WSD Multi-Function Printer, Other hardware software update released in December, 2012 More information:http://sysdev.microsoft.com/support/default.aspx Help and Support:http://support.microsoft.com/select/?target=hub Any words of wisdom appreciatted even how to cancel the update. Many thanks GKH

Through some searching I was able to find a solution to this I found it here: http://answers.microsoft.com/en-us/windows/forum/windows_10-update/error-0x8024200b-when-windows-update-runs-after/83b18118-ac33-4970-bc58-2cc8c5d87296?auth=1&rtAction=1439265391782with JamieXS comment.Quote: "Here what I did. From Settings, search for "Device Manager". Under Printers I had 2 "Unidentified Printers". I Right Clicked & uninstalled both. Run Windows Update again & failed update had gone, however I was unable to print anymore. Back to Settings Initial Window & select Devices, then Printers & Scanners. I removed all entries for HP Printers, Fax etc. I then selected "Add a printer or scanner" from the top of the Printers & Scanners Menu. It searched & found My Officejet Pro 6830. I then double clicked the HP Officejet Pro 6830 Icon on My Desktop & it installed the Printer again. All now working & no more failed Windows Updates :-) " For myself I found I had 2 Networked printers ( 1 under fax and 1 printer) and another printer (all 5740) I deleted the 2 network and kept the regular one. Re-ran the update and no more errors! checked and my printer works fine both on my desktop here and on my networked laptop, so I did not have to reinstall anything. I hope that this helps anyone else out there that is getting the same errors.

Envy 4500 "Scanner Problem"

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