Envy 4500 won't scan text to produce a searchable PDF file

I used to have a Photosmart 4400 C printer that would let me scan to produce searchable PDF files, i.e. I could select letters or words using a text selection tool in my PDF reader. Today I Just purchased a ENVY 4500 e- All-in-One-Series. It will only scan text to give me a graphic PDF file that is not searchable. I updated to the latest driver EN4500_198.exe but that doesn't help. Does anyone have a solution?

Hi, No, the Envy 4500 does not have any OCR software by default, you have to pay for that software and believe this or not, the software is more expensive than the printer itself. You can buy the software or you can try to use few free software around: http://www.techsupportalert.com/best-free-ocr-software.htm Regards,

Similar Messages

HP Envy 4500 Won't Scan

My HP Envy 4500 won't scan. The information window shows "Now scanning..." and then just sits.
I have run the HP Print and Scan Doctor. It goes to "Finding and fixing scanning problems" and the status bar just freezes. The Envy information window also says "Now scanning..." and is likewise frozen.

Additional information: Scanning has worked in the past.

HP Envy 4500 won't scan since Windows 10 installation

Each time I try and scan I get a message which says HP Scan app cannot save file to designated location.I also get a message on my printer asking me to check "Save to my Computer".I have spent an afternoon downloading & installing packages, etc. to no avail.Please help!!! I am so frustrated. Rob

Additional information: Scanning has worked in the past.

How can I search for document content, specific words, in my scanned (and searchable) pdf files?

When using spotloght to search my files for text within a scanned document, I may or may not find documents that were scanned by a scan program (ScanSnap) to a searchable PDF file on a firewire attached drive.
Is there a specific manner that yeilds useable results 100% of the time?

Spotlight should index PDF files (as well as Word and some other kinds of files) but it seems that PDFs are not created equal. I've seen and heard complaints that some scanner/OCR programs are saving files that aren't searchable and yours is one of them. Try opening one of the files in Preview and resaving it.

HP Envy 4504 won't scan.

My HP Envy 4504 won't scan. Windows Vista Home Basic 32-bit. Has worked well in the past. Print-scan doctor says it's all set up, but "test scan" gets an error message. Wireless printing works. Tried re-installing, rebooting and turning firewall off. Printer dialogue box lists computer but says computer not responding. Windows Photo Gallery finds the device but returns error messages "no items match your search" > "failed to initialize selected paper source"when I actually try to get a scan. Control Panel scanner test passed.

Hi @enjayjay
Although the Print and Scan Doctor is reliable, I suspect despite what it says, there may be a software issue.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Uninstall the software again - Uninstalling the Printer Software Instructions
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer
Download and install the software from here; HP ENVY 4500 e-All-in-One Printer series Full Feature Software and Drivers
Please let me know the outcome of these efforts.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 4500 will not scan to Mac

HP Envy 4500 will not scan to MAC. Printing works just fine but when I try to scan the printer says scanning but never completes the scan, there is no error message. I tried uninstall and reinstall of the software, upgraded to Mac OS Yosemite and tried re-install again, no luck.

Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How can I correct "hidden" text in a searchable PDF file?

This seems like a simple question. However, the answers are invariably complex, do not yield the desired result, and often answer a different question entirely. I say all that just to warn people up front that the "problem" is easier than how many people and PDF application developers, including Adobe, typically understand it while the proposed "solutions" are invariably a total...well, botch is a reasonable word if a bit understated.
Here is the actual problem:
I have "searchable" PDF files created by scanning documents and running them through an OCR process. I create "searchable" PDF files in order to archive, index, and eventually enable searching for the documents scanned. A "searchable" PDF satisfies those criteria better than any other commonly used, "portable" archive format -- though I would be happy if someone could point out an obvious alternative I may have overlooked. I do not need perfect OCR results. If I need a document to edit or perhaps feed into a spreadsheet or database, I expect to be able to reprocess the page images in a given "searchable" PDF file to OCR and convert the contents to Word, RTF, Excel, or another file format as necessary with more care for the results than for the archived document itself. Therefore, the "searchable" PDF document is the scanned page images which compose it while the OCR generated "searchable" text is secondary, but still important. Therefore, each file must contain scanned page images of sufficient detail to be efficiently converted by OCR if possible and legible enough for whoever views the images to be able to work out what an OCR process may fail to understand. Once scanned, those pages are the "document" and therefore "immutable." However, OCR is imperfect. For a searchable document archive, it does not have to be, but some errors are significant in that they may prevent the document from being found by a search. Therefore, there must be a way to view and, if necessary, edit the "hidden" text in a "searchable" PDF without altering the visual display of a document or how it is printed. No strike-throughs. No visible "corrections." None of the stuff PDF editors want to insert into a PDF file when editing it. I do not want to edit the document without exporting it to a format appropriate for an editable document. I just want adequately "correct" hidden text in a "searchable" PDF file.
I apologize for the length and redundancy in my description of the problem. However, past attempts to explain my problem and objectives as well as what I have seen in reply to similar queries across the Internet indicate that most people trying to answer this question come at it from the same point of view shared by most, if not all, PDF tool or application vendors. They seem to think that any desire to edit a PDF file is a desire to have a PDF word processor of some sort. Or, they assume that the OCR process employed may need tweaking of the means by which people apply it and then a process like "find suspects" is adequate to deal with any errors. But no, those are not what I am trying to accomplish and answers which address those topics do not answer this question.
In short, which tool or application from any vendor will reveal the "searchable" hidden text in a PDF produced by any OCR or other process and then enable corrections to the hidden text without changing any document display parameters at all? Note, hidden text typically includes bounding box information denoting the portion of the image from which the text was recognized. That information must not be lost or changed when editing the "searchable" text.
So, any tools or applications capable of doing this? If Adobe Acrobat XI Pro can (use of a trial copy demonstrated that the hidden text content can be reviewed, but editing did not work by any straight-forward means I could work out while trying out the application), fine. However, $500.00 list or even a $200.00 possible upgrade from a copy of Adobe Acrobat X Standard which came with my scanner is a lot of money for personal use when review and edit of the OCR generated hidden text in a "searchable" PDF file is the only function I require. Therefore, other suggested tools or applications which do what I need for less would be greatly appreciated.

My "claim"? Actually I've made no "claim" such as you've mentioned.
Simply stated your OP has foundational premises that presume as factual what is not.
Here, we're in Adobe's hosted user forum for Acrobat.
Any other application use is not material.
Acrobat XI provides 3 OCR methods.
Searchable Image, Searchable Image (Exact) & ClearScan.
Only the first two provide the "hidden" text output.
(Glyphs have no stroke, no fill)
From back to the Acrobat 3 product family the design functionality of Searchable Image and Searchable Image (Exact) has been to facilitate the use of Find / Search.
The "hidden" text is can be touched up. Acrobat Pro provides the facility to view the hidden text.
So you can see what the OCR output that correlates to the bit-map images of the characters that are present.
With Acrobat XI Pro use Tools - Protection -Remove Hidden Information
In the Remove Hidden Information pane select "Hidden text" then "Show preview".
The default for the preview is "Show Only Hidden Text".
Back in the PDF --
You'd select some of the hidden text and retype what you suspect is the correct string of characters.
Save and return to the preview of the hidden text.
If you got it right, good. Continue.
If not, darn - try again.
Plug 'n chug -- somewhere over the rainbow it'll be done eh.
Full disclosure -- this is something I've done (enquiring minds don't you know).
I've found it to be a rather Sisypean undertaking.
So, "doable" but not practicable.
This is to be expected because such touchups are not the concern / focus of the output from Searchable Image or Searchable Image (Exact) - (the names tell it all).
To have touchup "editablity" of an OCR output using Acrobat make use of ClearScan.
ClearScan replaces recognized character bit-maps with a character from an Acrobat internal font.
The character strings can be selected to change to a generic, system available font.
Something that is good to know when embarking on the "tweak the PDF" journey is that PDF (the file format / technology as defined by its ISO Standard, ISO 32000-1) does not tolerate "editing". PDF is decidely not a word processor file format and "editing" can quickly render a PDF unusable.
Minor touchups can be made and your best "tool" for this is still Acrobat Pro. (Save As often and periodically "bank" the PDF via some file rename scheme.)
Be well...

How can detect and remove scanned white pages in an OCRd pdf file?

How can detect and remove scanned white pages in an OCRd pdf file?

Acrobat does not support an automated way of doing this directly. You can
remove completely blank pages (pages that don't have any "marking
objects"), but a scanned page does contain an image, so Acrobat won't help
you here. There are a number of 3rd party applications and plug-ins
available. Try a Google search for
remove blank pages from scanned
pdf<http://www.google.com/search?client=safari&rls=en&q=removeblankpagesfromscanned+pdf&ie=UTF-8&oe=UTF-8>
This will bring up a few different solutions.
Another way is to use JavaScript to find text. You say that these documents
are OCRed, so if you have a blank page, it should not have any text on it.
With some JavaScript, you can identify pages that don't contain text. This
may however fail if you have a page that contains just e.g. a photographic
image. There won't be any text, but the page is certainly not blank.
Karl Heinz Kremer
[signature removed by host]

Images present in datagridview not exporting to file only text contents are generating into PDF file..

Hi Everyone,
I have created simple Desktop app in that I trying to generate PDF file from Datagridview...when I click on ExportPDf button Pdf file is generation successfully but the issue is in that pdf whatever the images has present in datagridview that images
are not generation into PDF only the text contents are Present in PDF file.
Does any one can tell me how to generate the PDF file along with images.
Here is my code:
private void btnexportPDF_Click(object sender, EventArgs e)
int ApplicationNameSize = 15;
int datesize = 12;
Document document = null;
try
SaveFileDialog savefiledg = new SaveFileDialog();
savefiledg.Filter = "All Files | *.* ";
if (savefiledg.ShowDialog() == DialogResult.OK)
string path = savefiledg.FileName;
document = new Document(PageSize.A4, 3, 3, 10, 5);
PdfWriter writer = PdfWriter.GetInstance(document, new FileStream(path + ".pdf", FileMode.Create));
document.Open();
// Creates a phrase to hold the application name at the left hand side of the header.
Phrase phApplicationName = new Phrase("Sri Lakshmi Finance,Hosur-560068", FontFactory.GetFont("Arial", ApplicationNameSize, iTextSharp.text.Font.NORMAL));
// Creates a phrase to show the current date at the right hand side of the header.
Phrase phDate = new Phrase(DateTime.Now.ToLongDateString(), FontFactory.GetFont("Arial", datesize, iTextSharp.text.Font.NORMAL));
document.Add(phApplicationName);
document.Add(phDate);
iTextSharp.text.Image img = iTextSharp.text.Image.GetInstance("D:\\logo.JPG");
document.Add(img);
iTextSharp.text.Font font5= iTextSharp.text.FontFactory.GetFont(FontFactory.TIMES_ROMAN, 5);
iTextSharp.text.Font font6 = iTextSharp.text.FontFactory.GetFont(FontFactory.HELVETICA_BOLD, 6);
//float[] columnDefinitionSize = { 2.5f, 7.0f,6.6f, 8.6f, 6.6f, 5.0f, 4.5f, 7.0f, 6.3f, 7.0f, 3.5f, 6.0f, };
PdfPTable table = null;
table = new PdfPTable(dataGridView1.Columns.Count);
table.WidthPercentage = 100;
PdfPCell cell = null;
foreach (DataGridViewColumn c in dataGridView1.Columns)
cell = new PdfPCell(new Phrase(new Chunk(c.HeaderText,font6)));
cell.HorizontalAlignment = PdfPCell.ALIGN_CENTER;
cell.VerticalAlignment = PdfPCell.ALIGN_CENTER;
cell.BackgroundColor = new iTextSharp.text.BaseColor(240, 240, 240);
table.AddCell(cell);
if (dataGridView1.Rows.Count > 0)
for (int i = 0; i < dataGridView1.Rows.Count; i++)
PdfPCell[] objcell = new PdfPCell[dataGridView1.Columns.Count];
for (int j = 0; j < dataGridView1.Columns.Count - 0; j++)
cell = new PdfPCell(new Phrase(dataGridView1.Rows[i].Cells[j].Value.ToString(), font5));
cell.HorizontalAlignment = PdfPCell.ALIGN_LEFT;
cell.VerticalAlignment = PdfPCell.ALIGN_LEFT;
cell.Padding = PdfPCell.ALIGN_LEFT;
objcell[j] = cell;
PdfPRow newrow = new PdfPRow(objcell);
table.Rows.Add(newrow);
document.Add(table);
MessageBox.Show("PDF Generated Successfully");
document.Close();
else
//Error
catch (FileLoadException fle)
MessageBox.Show(fle.Message);
MessageBox.Show("Error in PDF Generation", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
Runtime Gridview content:
Generated PDF File:
Thanks & Regards RAJENDRAN M

Hi Everyone,
I have created simple Desktop app in that I trying to generate PDF file from Datagridview...when I click on ExportPDf button Pdf file is generation successfully but the issue is in that pdf whatever the images has present in datagridview that images
are not generation into PDF only the text contents are Present in PDF file.
Does any one can tell me how to generate the PDF file along with images.
Here is my code:
private void btnexportPDF_Click(object sender, EventArgs e)
int ApplicationNameSize = 15;
int datesize = 12;
Document document = null;
try
SaveFileDialog savefiledg = new SaveFileDialog();
savefiledg.Filter = "All Files | *.* ";
if (savefiledg.ShowDialog() == DialogResult.OK)
string path = savefiledg.FileName;
document = new Document(PageSize.A4, 3, 3, 10, 5);
PdfWriter writer = PdfWriter.GetInstance(document, new FileStream(path + ".pdf", FileMode.Create));
document.Open();
// Creates a phrase to hold the application name at the left hand side of the header.
Phrase phApplicationName = new Phrase("Sri Lakshmi Finance,Hosur-560068", FontFactory.GetFont("Arial", ApplicationNameSize, iTextSharp.text.Font.NORMAL));
// Creates a phrase to show the current date at the right hand side of the header.
Phrase phDate = new Phrase(DateTime.Now.ToLongDateString(), FontFactory.GetFont("Arial", datesize, iTextSharp.text.Font.NORMAL));
document.Add(phApplicationName);
document.Add(phDate);
iTextSharp.text.Image img = iTextSharp.text.Image.GetInstance("D:\\logo.JPG");
document.Add(img);
iTextSharp.text.Font font5= iTextSharp.text.FontFactory.GetFont(FontFactory.TIMES_ROMAN, 5);
iTextSharp.text.Font font6 = iTextSharp.text.FontFactory.GetFont(FontFactory.HELVETICA_BOLD, 6);
//float[] columnDefinitionSize = { 2.5f, 7.0f,6.6f, 8.6f, 6.6f, 5.0f, 4.5f, 7.0f, 6.3f, 7.0f, 3.5f, 6.0f, };
PdfPTable table = null;
table = new PdfPTable(dataGridView1.Columns.Count);
table.WidthPercentage = 100;
PdfPCell cell = null;
foreach (DataGridViewColumn c in dataGridView1.Columns)
cell = new PdfPCell(new Phrase(new Chunk(c.HeaderText,font6)));
cell.HorizontalAlignment = PdfPCell.ALIGN_CENTER;
cell.VerticalAlignment = PdfPCell.ALIGN_CENTER;
cell.BackgroundColor = new iTextSharp.text.BaseColor(240, 240, 240);
table.AddCell(cell);
if (dataGridView1.Rows.Count > 0)
for (int i = 0; i < dataGridView1.Rows.Count; i++)
PdfPCell[] objcell = new PdfPCell[dataGridView1.Columns.Count];
for (int j = 0; j < dataGridView1.Columns.Count - 0; j++)
cell = new PdfPCell(new Phrase(dataGridView1.Rows[i].Cells[j].Value.ToString(), font5));
cell.HorizontalAlignment = PdfPCell.ALIGN_LEFT;
cell.VerticalAlignment = PdfPCell.ALIGN_LEFT;
cell.Padding = PdfPCell.ALIGN_LEFT;
objcell[j] = cell;
PdfPRow newrow = new PdfPRow(objcell);
table.Rows.Add(newrow);
document.Add(table);
MessageBox.Show("PDF Generated Successfully");
document.Close();
else
//Error
catch (FileLoadException fle)
MessageBox.Show(fle.Message);
MessageBox.Show("Error in PDF Generation", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
Runtime Gridview content:
Generated PDF File:
Thanks & Regards RAJENDRAN M
Hello,
Since this issue is mainly related to iTextSharp which belongs to third-party, I would recommend you consider posting this issue on its support website to get help.
Maybe the following forum will help.
http://support.itextpdf.com/forum/26
Regards,
Carl
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How to invoke alt-text for images in a PDF file by Automation

Hi,
Can any one help me?
How to invoke Alt-text for Images in a PDF file using script?
Thanks for looking into this.
Regards,
Sudhakar

What do you mean "invoke" alt-text? If Alt-text is there, then it will be presented to a screen reader.

HP Envy 4501 won't scan multiple pages into a single document

My HP Envy 4501 Printer won't let me scan multiple pages into a single pdf document.
I already made sure that the checkbox "Create a separate file for each scanned page" is not checked under the file section in advanced settings.
After I scan the first page, I do not get a screen with a + (plus sign) that is supposed to allow you to scan additional pages into the same document.
Is there any way that I can get a fix/update for my HP Envy 4501 Printer software that would show the screen with the + (plus sign) that allows you to scan additional pages into the same document after you scanned the first page?
At this point, if I don't get this problem fixed soon, I'm about ready to return my HP Envy 4501 Printer back to the store I bought it from so I can get my money back and buy a printer from one of HP's competitors before my store warranty runs out.
I am very dissatisfied with HP's printer software, their support services and their web sight that doesn't work half of the time.
Thanks,
Mark
This question was solved.
View Solution.

Hi Mark,
Great to see you are up and running now.
Such an information is available within the online documentation at hp.com:
Scanning additional pages is supported at 300 dpi or lower.
http://support.hp.com/us-en/product/HP-ENVY-4501-e-All-in-One-Printer/5304875/model/5368518/document...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Envy 4500 won't print from computer

Hi,
My HP Envy 4500 has been working perfectly for quite some time now. Unfortunately, it has stopped printing from my Dell laptop, running Windows7. It scans to the laptop just fine. It copies fine, and it prints from my iPhone fine.
I have looked at a ton of posts and tried many things:
*uninstall/reinstall wirelessly (at least 8 times) -- via the https://123.hpconnected.com/activate/woobe/ENVY4500 site
*uninstall/reinstall via USB
*ran print/scan doctor utility (or whatever it is called) and been told everything looks fine
*sending a test page via one of HP's tool is fine, however, printing the internal test page via the HP tool fails
I am losing my mind and would really appreciate some help.
Thank you!

Hello @JNZM,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to print from your Windows 7 computer to your HP ENVY 4500 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have completed prior to reaching out for support. At this time I will be running you through some troubleshooting steps to check the actual print system on your computer. The Print Spooler is what controls printing from Windows computers. It is built into the Operating System. If the Print Spooler is experiencing issues than you will experience printing conflicts. Should the Print Spooler be experiencing a conflict, the software and scanning feature for the printer will not be affected. Can I please have you follow the steps below.
Step 1: Check Print Spooler:
Click on your Start menu
In the 'search programs and files' box located right above Start type services.msc and hit enter on your keyboard
When the Services window opens scroll down until you see Print Spooler
Click on Print Spooler once just to highlight it
If you see Start in the top left hand corner than that indicates that your Print Spooler is in fact Stopped (not good). But we will leave this for now.
If you see Stop or Restart in the top left hand corner than this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.
Minimize this window as we will need to come back here
Step 2: Check Spooler Folder:
Click on your Start menu
Select Computer
In the Computer window select your C Drive
Click on Windows
Click System32
Click Spool
Click PRINTERS. You may get a permissions warning, just Continue past this.
The PRINTERS folder should be empty. If there is any files in here they are corrupted print jobs. Right click on anything in this folder and 'delete' the files.
Close the PRINTERS folder
Step 3: Start Spooler:
Reopen the Services window we previously minimized
Click on Print Spooler again to highlight it
Click on Start in the top left corner
If you get an error message please take note of it
If the Print Spooler starts successfully you will see 'Stop and Restart' as your options in the top left
Once the Print Spooler has started please test printing again. If printing fails, or if the Print Spooler fails to start, please proceed to the next step.
Step 4: Run Microsoft Fixit:
I'm going to have you run a Microsoft Print Fixit Tool to identify and correct any print system issues or Registry corruptions on the computer.
Please click here to access the Microsoft Fixit website
Once the page opens under section (2) select Print, fax, scan, share or save.
Under section (3) select Run Now for Diagnose and fix printer and printing problems automatically
Once the download is complete please follow the onscreen instructions to run the Microsoft Tool
Once the Fix has run, please test printing again.
Please respond to this post with the result of your troubleshooting. You can also say 'thanks' for responding by clicking the 'thumbs up' icon below. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Hp officejet 4500 won't scan to my computer

Hi My printer won't scan to my computer. It says "No scan options". I could scan before, I'm not sure what happened. Please help. Thanks

Hello Sibongile,
Welcome to the HP Support Forums! I see you are not able to scan to your computer with your HP Officejet 4500, you had no problems previously it just started happening.
To better help you can you please let me know the Exact model of OJ 4500 you are using, there is more then one model in the 4500 series.
Please start here: How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG)
Make sure to enable to scan to computer option in the HP Printer Assistant. I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My HP Officejet 4500 won't scan to my computer.

I have a HP Officejet 4500 Wireless and it won't scan to my computer. It will copy, but it won't scan. I have Windows 7. The error message I keep getting is "No Scan options." It says it needs a WPA Passphrase.

Hi,
Please refer the link below to troubleshoot the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&la...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Envy 4500 has stoped scanning

Ok Here goes ... have been previewing all posts related to this issue and have tried all(most) recomended fixes. Scan doctor stops at Driver scan and says "the scan driver is unable to communicate with the product" Rebooting does not help, Reinstalling software does not help. Starting and stoping processes in the system.msc app does not help. Is there a firmware update available or is the device just flaky? btw tried running software on a windows 7 machine and no go. Nor did hooking printer up with a usb cable. Printer runs fine which is frustrating as this does not appear to be a hardware issue but software/firmware related. Have tried using my browser to access the scan function and I get a "the device is busy" messagePlease help

Hi  I saw your post regarding the problems you are having with scanning. I think I may be able to help you further.
I just wanted to confirm that the printer can copy without issue, correct? HP does regularly release firmware updates, you can click on this link to Get Printer Updates for HP Deskjet Ink Advantage 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series, to ensure your printer has the most up to date firmware.  Do you know if you are able to scan using Paint? To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 7Click the Windows icon (), click All Programs, click Accessories, and then click Paint.Click the Paint button (), and then click From Camera or Scanner.Make any desired setting changes, and then click Scan.
To Scan from Paint: HP Multifunction Printers - How to Scan: Windows 8Right-click the Start button () in the lower left corner of the screen, click Search, and then type Paint.Click Paint in the results.Click File, and then click From scanner or camera.Select your printer, click OK, and then click Scan.  Also security software installed on your computer is designed to protect your computer against threats but can sometimes block communication between devices and can cause problems when using your printer or installing software. A quick troubleshooting technique is to disable your firewall/anti-virus and see if the problem goes away. Remember to re-enable your security afterwards. You can see the category 'Specific security software and firewall vendor information' from this site; Security Information and Firewalls if you need more information about your security software.   If you could let me know the results of these 2 steps (scanning from paint and scanning with your security software disabled,) I would be able to help you further. I look forward to hearing from you!   Thanks,

Envy 4500 won't scan text to produce a searchable PDF file

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