Envy 4502 all in one won't print from Windows XP

I just set up and successfully installed the software for my Envy 4502 on an old PC running Windows XP. The internal test page comes out fine, but when I send a document it appears very briefly in the print queue then disappears and the document won't print. Any ideas. I've tried all the stuff that the HP Doctor suggests, uninstalling then reinstalling etc.

Hi @Sianeo
Welcome to the HP Forums. I would be happy to help you print from your Windows XP operating system to your Envy 4502 printer. I understand your print jobs seem to be disappearing from the print queue.
What stuff did you try already? WHat did the Print and Scan Doctor suggest?
Please try bypassing the spooler to see if you can print directly to the printer.
1. Click on start and go to devices and printers.
2. Right click on the printer and click on printer properties.
3. Choose the option "Print directly to the printer".
4. Click apply and then ok.
If this works follow the next steps and try to print again.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box
Type services.msc and press Enter
Locate Print Spooler and double click on it to open the Spooler properties
Make sure startup type is set to Automatic, if it is not please click on the drop down and choose Automatic
Under Service status, please Stop the server, and then wait a moment and click Start
If bypassing the spooler does not result in a successful print, let me know. Please post back to let me know if the issue is resolved, if bypassing the spooler led to a successful print, and what steps you had performed prior to posting on the forums. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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