Envy 4502 Won't Print

I just got an Envy 4502 yesterday. I don't have a cd drive on my laptop so I didn't bother with that part fo the installation, although it is recommended. I am using a printer cable connection. It prints the alignment document fine as well as the info page, but when I go to print a word document or a download it gives no signs of even receiving the message to print. It just sits there and does nothing.

Yeah it wasn't a matter of the queue being overwhelmed, I tried clearing it before, unplugging it and starting from scratch, did nothing. I tried uninstalling it and restarting the computer and reinstalling, now it gives me a notification that it needs troubleshooting, when I go to troubleshoot it says it has no results or couldn't find any issues.

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My HP ENVY 4502 won't print more than a few pages at a time

I'm having real trouble printing from my HP ENVY 4502. Over the last couple of months whenever I have tried to use double sided printing, when the printer comes to printing on the reverse side of the page an on screen message appears saying "Error printing on HP ENVY 4502" and the printer cancels the document half way through the page. More recently when I have tried to print multiple copies of a document on a single side the same message appears after 2-3 pages and the printer cancels the document.
I'm not sure what to do about this - I have tried various different settings on the printer but none seem to make a difference. Printing is now becoming very time consuming and I'm also wasting a lot of paper as a result.
Many thanks in advance for your help.

Hi Jamille,
Welcome to the HP Forums!
I have a couple of questions for you for starters:
What Operating System are you using Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
What happens if you plug in a USB 2.0 printer cable and print instead of wireless? Does the same thing happen?
I would suggest to go through one of these guides: (depending on the Operating System you are using.)
Print Jobs Stuck in Print Queue (Windows).
Print Jobs Stuck in Print Queue (Mac OS X).
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP ENVY 4502 won't scan or copy

The HP envy 4502 will not scan or copy . It prints fine. I updated drivers. I've uninstalled and reinstalled . Downloaded the hp print and scan doctor which ran for 8 hours with no results. I've also done the printer reset. Nothing seems to be working.

Hi kblbtb.
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I'm sorry to hear that your printer will not Scan or copy. When you attempt to do a regular photo copy on the printer, are you getting any error codes? Another thing to look for when doing a copy is once you have started the copy, lift the top lid and see if the scanner bar is going across the unit and if the light is on.
Please respond with which Operating System you are running as well as the other information I have requested and I will be more than happy to help.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Thank you so much for your time and I look forward to hearing back from you.
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W a t e r b o y 71
I work on behalf of HP

HP Envy 5530 won't print in color from Mac

My printer won't print anything in color from my Mac. I've tried printing from Word and from a PDF, and each time only black ink will show up. I've tried:Removing the black ink catridge and printing with just colorShaking the color ink cartridgeRemoving and putting back the color ink cartridgePrinting a test page (color doesn't work for this, either- nothing prints at all when I do this)Double and triple checking my print settings The only ink color that my computer says is "low" is yellow. I'm printing wirelessly, but because black ink prints fine, I'm willing to bet there's no connection problems. DO NOT try to sell me more ink; I am already upset with HP enough as it is. The last thing I want to do right now is buy more of its ineffective products. Please help me fix this problem.
Thank yoooouuuuu

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having issues with printing in colour from your Mac to your Envy 5530. I can help with that. To start, this document outlines how to troubleshoot print quality issues with your printer. When you get to the Solutions that suggest replacing the cartridges you can instead click on this link to contact HP Support. On this page if you scroll down and fill out the form you will find their contact number. I will warn you that if the cartridge is showing as low their solution may be to replace the cartridge with a new cartridge. I hope this helps and I hope you have a great day!

HP Envy 5530 won't print wirelessly

I have a laptop, mobile and desktop at my house. When I first bought my printer, it connected through my wireless BT hub fine. The password worked and it printed from my mobile as well. Then I tried printing a month later. It would not work, despite saying it was connected. My other computer Windows 7 computer and I have a Windows 7 laptop. We also missed out on a InstantInk black cartridge. It still is recognised by the desktop computer. It just won't print on command. We had to buy a USB cable for the laptop. That will work. I bought this printer to make it easy for all of our devices to print. I don't understand why it started working, then suddenly stopped. We ran diagnostics and also phoned the HP helpline. No one could help us. Please let us know what is wrong as we haven't changed any wireless settings. The hub remains the same and our other devices in our home can use the internet. I will have to return this printer if it doesn't work soon. I bought it in November.

Hello , Welcome to the HP forum. I understand that you are having a network communications issue with your Envy 5530. I would like to help. I am surprised that the HP technical support people could not get this fixed for you.Could I have a list of any trouble shooting steps you have already done? Have you restored the network defaults on the printer and ran the wireless setup wizard again?Have you turned the hub off then on again? Try going through this document and let me know if it helps.Printer Does Not Maintain Wireless Connection

Envy 110e won't print wireless with my mac osx 10.7.5 ok with usb,

very dissapointed with my envy 110e wire less printer, just wont keep its wire less connection. Fine with usb connection, but keeps dropping wire less. Now on reinstalling it gets as far as loading, however it recognises device, lists all its details, (type ip address etc) but then error message comes up and says it cant find printer on network!!!!!!! its going to be returned or even float tested with all the water about!!

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Envy 5530 won't print or scan

Out of the blue I am unable to print via usb or wirelessly. I have tried the "Doctor" which keeps saying I do not have the "full" software and/or driver package. I have uninstalled/reinstalled what seems like 67 times. I have tried numerous fixes from the forum, all with no results. (Clean boot - DL software/drivers for Envy 5531, etc) My printer has wireless set up, but no computer found. I'm just going around & around with no solution in sight. If I'm seem frustrated, I am after spending 3-4 hours to get a document scanned (or even printed) that is necessary for medical reasons. Since I can't use it as a door stop or paperweight, ready to toss into dumpster. Printing should't be this hard!Thank you for letting me vent. Any help would be much, much appreciated. Toshiba satellite laptop Win 8.1 64bit Steve

Thank you for getting back to me @rjrabbit!
If the printer is having troubles performing a photo copy then you are likely looking at a hardware or power issue and not a software issue. To ensure the printer is still receiving full power it is recommend to plug the power into the wall directly and not a power surge protector. It may sounds silly but is a good way to ensure power is not a factor and may eliminate any unnecessary troubleshooting.
If you find your still getting the copy and scan issue when the printer is into a direct power source I suggest checking the firmware version on the printer. I was able to locate a firmware update for the ENVY 5530 on the HP web site. You will want to check the firmware version on the printer first.
To check the current firmware version on printer, you can print a status report.
To print a status report:
Press the Setup (wrench) icon at the top of the printer touch screen
Press Tools
Press Print Status Report
Once you locate the firmware version on the printer Status Report check to see if it matches Version ORL1CN1418AR. If not, then I recommend following this link to HP ENVY 5530 e-All-in-One Printer series Firmware Update. Download and run the Firmware update. Its recommended (if you have one) to have the printer plugged in USB when running a firmware update.
Thanks again for posting on the HP Forums! I hope this helps and please post back and let me know how it goes.
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP Envy 7640 won't print photos from photo tray using MacBook Pro

My new HP Envy 7640 will not print photo's from the photo tray. The photo tray option is not highlighted to choose it. I have restarted both the HP and MacPro several time. What am I missing?

Hello @MEMEF,
Welcome to the HP Support Forums!
I would like to work with you today with resolving the Photo Tray printing option issue that you're experiencing when printing from your Mac OS X computer to your HP ENVY 7640 e-All-in-One Printer. Due to the lack of Photo Tray options there is a chance that your HP Envy print driver is not being properly utilized on the Mac Computer. However, in order for me to provide you with accurate support on the Mac I do need to confirm what version of the Mac Operating System you're using?
In the meantime, I am going to have you check on your Mac to ensure that the HP Envy driver is selected and not the Apple AirPrint driver. The AirPrint driver is a generic driver offered by Apple to allow for basic printing ability. Because it is not a Full Feature driver that comes with your printer you may not have all the printing features that you should have on your printer. To check the driver please follow the steps below.
1. Click the Apple menu, and then click System Preferences.
2. Click Print & Scan, and then check if the name of your printer displays in the Printers list.
3. If your printer is already listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer
4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer
5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that you have the HP Envy driver selected and not the AirPrint.
6. Click Add to add the printer to the list.
- Source
The options may differ on your Mac if you're running an earlier Operating System.
Once the correct driver has been verified as added in, please try printing to your Photo Tray again.
Please respond to this post with the result of your troubleshooting. Should the issue persist, be sure to include your Operating System in your next post. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Envy 5530-won't print in color in iPhoto

I'm not sure if anybody is having this same problem but iPhoto 9.5.1 won't let me print in color on my new HP Envy 5530. It's brand new and I have color ink in it, but I'm only shown and option to print in black and white. Has anybody run into this problem?
Thanks

Have you checked the HP website to see if you have the latest printer drivers for your model?
OT

New Envy 5534 won't print wirelessly

I have installed a new HP Envy 5534 MFD for my parents. Works fine from workstation where it is wired in with USB2 (single page, scan, copy, duplex) however from a Asus laptop running Win8.1 it will not now print anything.
Tested fine when installed, printing a test page but today won't even do that. Have uninstalled the HP software from the laptop and downloaded and installed the latest driver package from the HP website but still no response from the printer. When trying to print a Word doc (Office 2013 Pro Plus) using the duplex feature there is a really unhelpful message that pops up:
and from the Windows print dialogue:
The printer is correctly linked into the Wi-Fi so am at a loss of what to try to resolve this. Reading the manual there is no mention of intervention necessary printing wirelessly.

Psychoviking
Welcome to the HP Community Forum.
Starting off -- this is not my specialty: no shooting the messenger.
You might try Restarting everything, including the Router
Leave the computer with the USB switched off till last... In fact, leave it off until you can test the wireless system setup. Test all the way -- that includes testing a printed document, not just a test page from the printer.
It might be that the wireless radio on the printer is shutting off when you connect the USB to the other computer.
If you can get the Asus W8.1 system to print
and then
the USB desktop will NOT print (just because the world hates you)
You might try:
Be sure you can get Full Feature Software for the Desktop for the printer
Remove existing printer software from the desktop
Install Full Feature Software for the Printer on the Desktop
Some Help for whatever you decide to do:
Removing Printer Software
Stop programs: games, email, browsers…
Create a Restore Point:
Restore Point XP OR Create a Restore Point – Win7 OR Create a restore point Win8
Control Panel > set icon view > Programs and Features >
Scroll down, find the Printer program > Right-Click on the program > Uninstall
Repeat these steps for each occurrence of your printer's name until none remain in the list.
Restart / Reboot the computer and log in
Install the Full Feature Software for the printer following the instructions
Install Full Feature Software – Printer
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

HP Envy 4500 won't print from computer

Hi,
My HP Envy 4500 has been working perfectly for quite some time now. Unfortunately, it has stopped printing from my Dell laptop, running Windows7. It scans to the laptop just fine. It copies fine, and it prints from my iPhone fine.
I have looked at a ton of posts and tried many things:
*uninstall/reinstall wirelessly (at least 8 times) -- via the https://123.hpconnected.com/activate/woobe/ENVY4500 site
*uninstall/reinstall via USB
*ran print/scan doctor utility (or whatever it is called) and been told everything looks fine
*sending a test page via one of HP's tool is fine, however, printing the internal test page via the HP tool fails
I am losing my mind and would really appreciate some help.
Thank you!

Hello @JNZM,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to print from your Windows 7 computer to your HP ENVY 4500 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have completed prior to reaching out for support. At this time I will be running you through some troubleshooting steps to check the actual print system on your computer. The Print Spooler is what controls printing from Windows computers. It is built into the Operating System. If the Print Spooler is experiencing issues than you will experience printing conflicts. Should the Print Spooler be experiencing a conflict, the software and scanning feature for the printer will not be affected. Can I please have you follow the steps below.
Step 1: Check Print Spooler:
Click on your Start menu
In the 'search programs and files' box located right above Start type services.msc and hit enter on your keyboard
When the Services window opens scroll down until you see Print Spooler
Click on Print Spooler once just to highlight it
If you see Start in the top left hand corner than that indicates that your Print Spooler is in fact Stopped (not good). But we will leave this for now.
If you see Stop or Restart in the top left hand corner than this indicates that your Print Spooler is actually Started. Please click on Stop to temporarily Stop the service.
Minimize this window as we will need to come back here
Step 2: Check Spooler Folder:
Click on your Start menu
Select Computer
In the Computer window select your C Drive
Click on Windows
Click System32
Click Spool
Click PRINTERS. You may get a permissions warning, just Continue past this.
The PRINTERS folder should be empty. If there is any files in here they are corrupted print jobs. Right click on anything in this folder and 'delete' the files.
Close the PRINTERS folder
Step 3: Start Spooler:
Reopen the Services window we previously minimized
Click on Print Spooler again to highlight it
Click on Start in the top left corner
If you get an error message please take note of it
If the Print Spooler starts successfully you will see 'Stop and Restart' as your options in the top left
Once the Print Spooler has started please test printing again. If printing fails, or if the Print Spooler fails to start, please proceed to the next step.
Step 4: Run Microsoft Fixit:
I'm going to have you run a Microsoft Print Fixit Tool to identify and correct any print system issues or Registry corruptions on the computer.
Please click here to access the Microsoft Fixit website
Once the page opens under section (2) select Print, fax, scan, share or save.
Under section (3) select Run Now for Diagnose and fix printer and printing problems automatically
Once the download is complete please follow the onscreen instructions to run the Microsoft Tool
Once the Fix has run, please test printing again.
Please respond to this post with the result of your troubleshooting. You can also say 'thanks' for responding by clicking the 'thumbs up' icon below. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Envy 7640 won't print anything except the print quality diagnostic

I'm trying to get a new Envy 7640 installed and working from my desktop running XP SP3. I have it wirelessly connected to my home network and all machines can see the printer. If I launch the HP Printer Assistant and print the quality diagnostic page, it works fine. If I try and print a test page from Windows (or print anything else), it spools for a couple seconds, then the print job disappears. My wireless laptop (MacBook Pro) can print just fine.
I've already tried the following:
Reboot the computer
Power cycle the printer
Uninstall/reinstall the print driver in Windows
Connect the printer directly to the desktop via a USB cable (same result as trying to use it networked)
Restarted the print spooler service
Disabled print spooling for the printer via the Advanced tab of the Printer Properties
Manually created my own TCP/IP port and configured the printer to use it
I'm at my wit's end here. What else can I try? Has anyone else experienced something like this?

The difference is a Windows print job goes through the spooler, and the situation you are describing, sounds very much like the spooler is corruppted or not working.
You can also try manually clean the spooler, this page may be helpful on what is the spooler and how to clean the spooler: http://www.techienewsnetwork.com/fixing-or-cleaning-the-problematic-windows-print-spooler/
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New HP envy 5530 won't print from my computer

I just installed my HP envy 5530 through a wireless connection. It will not print anything from my computer. It shows it is printing but then the printer doesn't do anything. I can print from my andriod phone though. I have tried using the HP print and scan doctor. It says everything is fine. When I try to print a test page it doens't do anything- it will print an internal test page though. I have tried uninstalling and reinstalling the software (I also removed all old HP software)- that didn't help. I also tried turning off my firewalls- also didn't help. Not sure what else to do.
I have windows 8.1 and an acer computer. I have had wireless printers before (HP) and never had a problem.
Thanks for your help.
Tara

Hi usmc_roque,
Thank you for your reply.
I would suggest the following:
- Uninstall the software. Uninstalling the Printer Software.
- Remove USB cable.
- Reboot PC.
- Download and re-install the software. HP ENVY 5530 e-All-in-One Printer Drivers . click the next button next to the Operating System type. (Make sure to choose Windows XP), scroll down, and click on Driver - Product Installation Software (1), then click on the blue download button next to HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers to download the driver.
Try this as the HP Printer Install Wizard for Windows, is only compatible with Windows 7, and up to Windows 8.1.
Hi dwneylonsr,
Thank you for your response.
I would suggest to power off the PC, then the printer. Unplug the power to your router for 30 seconds, plug the router back in. Then turn back on the printer, then the PC. After that try to Uninstall the Printer Software, and re-install again. HP Printer Install Wizard for Windows.
Hope this information helps, and have a good day.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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My Envy 120 won't print from my ipad

My Envy 120 was printing from my iPad 2 until it ran out of ink. I installed a new HP cartridge and it is copying ok. However when I try and print from the iPad- it is doing nothing. Initially it printed blank sheets but now nothing is happening. It also says on my iPad that the printer is low on ink which it is not. Thank you

Wendy7
Welcome to the HP Community Forum.
Try restarting everything, including your home network Router.
If that does not work, then you might try reinstalling the printer App on the iPad. I realize that is extreme, but the app connection is whonked and the app is talking to the "old" setup. It needs to know things are OK.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

I have just purchased a new printer hp envy 4502, could it print from my laptop please?

I thought my new printer could be used for my laptop also ss well as ipad but not sure.

Hi,
Yes, you can use your laptop and your iPad to all HP Envy 450* printers depending on how do you connect your printer. How do you connect your printer now ?
Regards.
BH
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Envy 4502 Won't Print

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