ENVY 5530 All in One not founf when trying to scan from Printer Assistant

I just purchased and installed (online) HP ENVY5530. It will print, but will not scan from the desk top ,Printer assistant nor from the printer to the computer. message comes up "The HP ENVY5530 series wasn not found." I've tried the print scan doctor and also uninstalled and installed again still doesn't scan. Any ideas?

Hi 3412, Ok, open Add/Remove from Control Panel, and then uninstall everything associated with this printer. Once you have it uninstalled reboot the computer. Download and run the following Utility to assist with getting the printer installed to your computer. Let me know if you continue to have issues? The HP Printer Install Wizard for Windows was created to help Windows 7 and Windows 8 users download and install the latest and most appropriate HP software solution for their HP Printer.
Simply run the tool and follow the on-screen instructions.
NOTE: The HP Printer Install Wizard for Windows does not support Windows RT for ARM-based tablets or computers. Installation of additional printing software is not required. HP recommends that users utilize the print capabilities already included in Windows RT. HP Printer Install Wizard for Windows

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