Envy 5530 Unnsuccessful Network Installation

I have purchased a HP Envy 5532 a few months ago and i worked, then it stopped connecting so I reinstalled everything and reinstalled it again and I can't get it the printer to connect to my HP Pavillion Laptop My PC is running Windows 8 I have set up the printer and it has found my wireless network and I can print to it from my iphone. However, it will not install successfully from my PC. I have tried both the CD and the download several times.I have also uninstalled the software and started from the beginning as suggested on other postings and I get Unsuccessful Network Installation or Printer Connection Unsuccessful. I have turned off the firewall, but this did not help. I have also taken the following steps:Hold down the Windows Logo key on the keyboard and the 'R' to open the run box, type %temp%Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deletedUninstall the software againWhen the uninstall has completed restart the computerFollow these steps to reset the registry settings and options for Windows Installer. Hold down the Windows Logo key on the keyboard and the 'R' to open the run boxIn the Open box, type msiexec /unregister, and then click OK.Hold down the Windows Logo key on the keyboard and the 'R' to open the run boxIn the Open box, type msiexec /regserver, and then click OK *Note: there is a space between the c and the /
Run Disk cleanup from Accessories\ System Tool < Download and install the latest version of Adobe flash player Restart the computerDownload and run the HP Printer Install Wizard for WindowsThe HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer. Please help, what else do i need to do. This has taken hours and not making any progress.

Hi , Welcome to the HP Forums! I understand that you have an unsuccessful network installation with your HP Envy 5530, on Windows 8. I am happy to look into this for you! Please try the following steps in this order: Uninstall the software. Uninstalling the Printer Software.Clean boot the computer. How to perform a clean boot in Windows.Disable any Antivirus programs. Disable Antivirus software.Disable any firewall programs. Windows Firewall from start to finish.Create a new user account. Managing User Accounts and Logins (Windows 8).Reinstall using the HP Printer Install Wizard for Windows. Let's see what happens! “Please click the Thumbs up icon below to thank me for responding.”

Similar Messages

HP Envy 5530 - computer won't recognize that the printer is on the same network

Product Name: HP ENVY 5530
OS: Windows 8.1
No changes made to system before issue occured
I bought this wireless printer last week (5-13-14). I have a working printer that was connected to my husband's work laptop via USB cable, but needed one to connect to our family computer, which is in a different room with the modem/router. My husband travels for work, so I want to be able to print without disturbing him and while he is away on business. I turned the printer on and connected it to my network with the password and printed out the network settings and the wireless report. There are about 8 other wireless networks in range of my printer (we're in a residential neighborhood), but we aren't having a problem with it connecting to someone elses stuff. I went online to download the driver software and it downloaded fine. I clicked on the desktop icon to launch the control panel for the printer and it opened up for me to install the printer. I went through every step and it won't recognize the IP address or the name of the printer, and therefore won't open up for me to do any scanning. Both the printer and PC are connected to the same network, but they won't recognize each other when it comes to going through the HP software to scan or print. I can go into word or something to print and it will let me print wirelessly, but it won't do anything from the control panel of the print software because it thinks the printer hasn't been installed. I've had Windows 8 on this computer since I bought it in 2012, but I have the computer defaulted to go to my desktop instead of the start screen, so I don't know if that makes a difference. I am going to go ahead and remove the device and uninstall everything so I can try again later. If I had known this was going to be a problem, I would have not bought the printer and just kept on doing what we'd been doing.

Hello SarahD_07,
Welcome to the HP Support Forums!
I understand you are having some troubles getting the Envy 5530 printing wireless on Windows 8.1. Are you able to take the I.P address of the 5530, type it into the address bar of your web browser and hit enter. Does it load a page about the printer?
Run the Print and Scan Dr to see if it can clear up the scanning issues if you can view that above page.
I will look out for your reply,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

I can't hook my ENVY 5530 printer to my Chromebook? Can you help me?

I cannot hook up my ENVY 5530 all-in-one printer to my HP Chromebook. Can anyone help me? I can't even download the installation software onto my Chromebook. Thanks.

Hi Volksmarch,
Welcome to the HP Support Forums. I understand that you have a Chromebook and an Envy 5530 printer and would like to get them setup and running.
Let's start by getting the printer onto your home wireless network. That can be done from the front panel of the printer using the Wireless Setup Wizard. If you are unsure how to do this the steps can be found on page 55 of your User Guide.
Now that the printer is connected to your wireless network we need to setup the ePrint feature of the printer. I have included the Getting the Printer Claim Code. Once you have the web services information sheet with your printer claim code, please follow the steps in Setting Up a Custom Email Address for ePrint.
Now that we have customized ePrint email address we need to set up Google Cloud Print. Please follow the instructions in Using Google Cloud Print with your HP Printer. Please follow the steps for an ePrint-enabled printer. You should now be able to print.
If you run into any issues with the above, please let me know at what step things went awry and the contents of any error messages.
Have a good weekend.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Cant download software for HP Envy 5530

Just bought the HP ENVY 5530 Wireless printer and my Windows surface RT tablet is not able to download the software from online since it doesnt have a CD port. Please help!!

Please see Install the Printer Software in Windows RT or Windows 8 on a Tablet for instructions on using a Windows RT tablet with your printer.
Windows RT
Here are some simple installation steps to get you printing right away. Select your connection type below. Choose the wired (Ethernet) or wireless connection option if you are installing a network-connected printer, or choose USB connection if you plan to connect the printer to the tablet with a USB cable.
Wired (Ethernet) or wireless connection
Turn the printer on, and then make sure that it is connected to the network. Windows RT detects the printer on the network and then installs the in-OS driver.
What if the network installation did not begin automatically?If the installation does not begin automatically, follow these steps to add the printer in Devices and Printers .
Swipe from the right side of the touchscreen, or move the mouse cursor to the lower-right or upper-right corner of the screen to open the Charms bar.
Click Search
Type Devices and printers in the search box, and then click Devices and Printers in the results.
Click Add a printer . The device searches for available printers.
Select your printer, and then click Next .
Wait while Windows RT detects the printer on the network and installs the in-OS driver.
After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next .
Choose whether to share the printer over the network, and then click Next .
Choose whether to set the printer as the default printer, and then click Finish .
USB connection
Turn the printer on.
Connect the USB cable to the printer and to the device. Windows RT automatically installs the in-OS driver for the printer.
What if the USB installation did not begin automatically?If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers .
Make sure that the printer is turned on and that it is connected to the device with the USB cable.
Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
Click Search
Type Devices and printers in the search box, and then click Devices and Printers in the results.
Click Add a printer . The device searches for available printers.
Select your printer, and then click Next .
Wait while Windows RT detects the printer on the network and installs the in-OS driver.
After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next .
Choose whether to set the printer as the default printer, and then click Finish .
If you have any further questions, please don't hesitate to ask.
Please click the White KUDOS "Thumbs Up" to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

HP Envy 5530 'Device is not supported' on Mac OSX 10.7

I have installed the software for the Envy 5530 but when I close the installer and go to HP Utility I get the message "The device is not supported' Updating HP Utility or using other HP Software that is designed to support this device may solve this problem.' HP Utility is useless. What other HP Software can I download?!

HI, I also had this same issue and finally worked out a solution.
Just to summarise: I had two Macbooks 10.7.4, iPhone, iPad, airport express and netgear evg2000 router. They all worked wirelessly one minute then stopped. I could wirelessly connect to the printer, print test pages, view the queue, view supplies but any print would appear in the queue as 100% complete or 1% or 12% but never actually print out.
I logged in to the embedded web server (ews) on the printer, went to network, advanced settings-bonjour and changed the Bonjour Highest Priority Service to '9100 printing' instead of 'LDP'. I then deleted the printer from the print function in system prefs, re added it and it worked. I had to turn the iPhone and iPad off and on and they worked.

HP Envy 5530 Connection Issues

Hello,
I just purchased the HP Envy 5530 and have everything set up, however I cannot print anything. The printer is connected to our wi-fi, and the computer is a desktop that is directly connected. We have multiple devices in the house all connected to the same wi-fi, and none of them will print anything.
I have run the install program multiple times, and everytime the same thing happens. The printer shows it is connected. I enter the IP address and the installation program searches for it, but can never find anything. Same thing when trying from a mobile device or laptop. Searching but with no results.
PLEASE HELP!

Hello,
Please try the below steps to check if there is connectivity between the printer and the computer ( wireless).
> Open an Internet Explorer / Firefox . Type in the Printer's IP address in the address bar of Internet explorer and hit Enter Key.
> If printer's info show that indicates they are connected .
Let me know the result.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Envy 5530 Wireless Installation Issue

Printer connected to my home router. No problem. Installation on first laptop (Win8.1) - wireless installation, and printing no problem. Hooray! However, wireless installation on second home desktop (Win XP) fails. The following image confirms this. I've downloaded the latest drivers, run various diagnostics, (reinstall drivers etc.) but still no success.
Any ideas, please??!!

Hi there, thanks for your prompt reply. Most appreciated. I downloaded, installed and ran the HP Print and Scan doctor, and the conclusion was the following message:
I clicked on "Get Installer" and this directed me back to the HP Envy 5530 site, and was told to download the full version of the driver software, which I did... but back to square-one. The error (see original image from my post) is still being displayed, and my XP desktop fails to connect with the printer. Any further assistance is very, very appreciated and welcomed!!

HP Envy 5530

My printer doesn't scan or copy....only prints. I've been pulling my hair out on this printer for over 2 weeks now. It's doesn't recognize/read the software installed on the computer. The software CD that came with the printer installs on my computer, but the printer won't read it. I want to install via a USB cable, and initially I thought I had perhaps a faulty cable, but I bought a new one, and the problem persists. But nevermind the installation CD. I'm supposed to do certain tasks BEFORE even installing the software. It cleans the cartridges. It spits out a copy. It spits out copies of everything. It will print an alignment page, but when I place the page face down on the glass and press ok for alignment, it stalls with a blue screen that reads" C4EBA808", then it shows a white screen that reads ERROR and everything on the entire front panel screen continuously flashes and nothing functions. I can't even turn it off unless I unplug the power cord from the port. Basically, that scanner mechanism that is supposed to light up and move back and forth under the glass that scans and copies, will not work. I have tried everything imaginable and then some since 11/28 of this year to absolutely no avail. What really is a **bleep** shame is that we bought this printer just over a year ago (9/29/13), and never set it up for use until the day after this past Thanksgiving just a few weeks ago. So yes, I have the receipt and everything that came with the product, including a half dozen extra HP ink cartridges, but since it's a year "old", it's basically worthless to us and $108.00 including sales tax flushed down the toilet since HP probably won't take it back and ship us a re-furbished one, which is precisely what HP does all the time in situations like this. Making matters worse for us is the fact that this happens when we really need it the most. I'd like to know how to perhaps wipe everything clean from the printer as it was when I took it out of the plasic packaging, you know, language, country etc. I have yet to call HP as of today. I'll do it tomorrow becasue I'm too upset right now.

Hi @NORJC
Since you can not copy or scan, I believe the issue is the hardware, as the software has no impact on the copy feature.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, click the link below to ensure the printer has the latest firmware update. This firmware update can improve printer performance and fix miscellaneous defects.
HP ENVY 5530 e-All-in-One Printer series Firmware Update
If the issue persists, I suggest calling us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Envy 5530 won't print wirelessly

I have a laptop, mobile and desktop at my house. When I first bought my printer, it connected through my wireless BT hub fine. The password worked and it printed from my mobile as well. Then I tried printing a month later. It would not work, despite saying it was connected. My other computer Windows 7 computer and I have a Windows 7 laptop. We also missed out on a InstantInk black cartridge. It still is recognised by the desktop computer. It just won't print on command. We had to buy a USB cable for the laptop. That will work. I bought this printer to make it easy for all of our devices to print. I don't understand why it started working, then suddenly stopped. We ran diagnostics and also phoned the HP helpline. No one could help us. Please let us know what is wrong as we haven't changed any wireless settings. The hub remains the same and our other devices in our home can use the internet. I will have to return this printer if it doesn't work soon. I bought it in November.

Hello , Welcome to the HP forum. I understand that you are having a network communications issue with your Envy 5530. I would like to help. I am surprised that the HP technical support people could not get this fixed for you.Could I have a list of any trouble shooting steps you have already done? Have you restored the network defaults on the printer and ran the wireless setup wizard again?Have you turned the hub off then on again? Try going through this document and let me know if it helps.Printer Does Not Maintain Wireless Connection

Envy 5530 wont install on windows 8.1

I bought an envy 5530 about a year ago and used it on my win7 desktop great. I recently bought a win8.1 laptop and have been trying, in vane, to install this printer. The os is 64bit on the laptop. I even used the recommended full software solution on hp website and still no joy.
I have ran diagnostics. I have used microsoft fixit. I have uninstalled and reinstalled. no joy.
I can only connect wirelessly and the printer sees the network modem great. I have tried to access the network modem from the laptop and I cannot get inside it to see the settings. The laptop communicates with the internet beautifully though.
If someone needs more information to assist me, please let me know what you need and I will provide it asap so I can get it running again.

solved on my own after about 10 hours - thanks to all who read and had no input

HP Envy 5530, Error 50 when trying to reinstall

How can I solve this problem? I have followed the HP support steps but I can't get past the error 50

Hi @Mac2vd,
Welcome to the HP Support Forums! I see you are trying to reinstall the software and drivers for your HP Envy 5530, when you try this you get an Error 50. To better assist you can you please leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. At which part of the installation do you get this error message?
4. How are you installing the software, are you using the CD or the download?
If you have a Windows OS later than XP, please start here: HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

New HP envy 5530 won't print from my computer

I just installed my HP envy 5530 through a wireless connection. It will not print anything from my computer. It shows it is printing but then the printer doesn't do anything. I can print from my andriod phone though. I have tried using the HP print and scan doctor. It says everything is fine. When I try to print a test page it doens't do anything- it will print an internal test page though. I have tried uninstalling and reinstalling the software (I also removed all old HP software)- that didn't help. I also tried turning off my firewalls- also didn't help. Not sure what else to do.
I have windows 8.1 and an acer computer. I have had wireless printers before (HP) and never had a problem.
Thanks for your help.
Tara

Hi usmc_roque,
Thank you for your reply.
I would suggest the following:
- Uninstall the software. Uninstalling the Printer Software.
- Remove USB cable.
- Reboot PC.
- Download and re-install the software. HP ENVY 5530 e-All-in-One Printer Drivers . click the next button next to the Operating System type. (Make sure to choose Windows XP), scroll down, and click on Driver - Product Installation Software (1), then click on the blue download button next to HP ENVY 5530 e-All-in-One Printer series Full Feature Software and Drivers to download the driver.
Try this as the HP Printer Install Wizard for Windows, is only compatible with Windows 7, and up to Windows 8.1.
Hi dwneylonsr,
Thank you for your response.
I would suggest to power off the PC, then the printer. Unplug the power to your router for 30 seconds, plug the router back in. Then turn back on the printer, then the PC. After that try to Uninstall the Printer Software, and re-install again. HP Printer Install Wizard for Windows.
Hope this information helps, and have a good day.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Envy 5530 error msge problem connecting to server

unable to connect to server,Ihave internet connection,updated drivers,rebooted,scan doctor etc

Hello tmjwright,
Welcome to the HP Support Forums!
I understand that you are unable to connect to the server with the ENVY 5530. I would like to offer a few suggestions to attempt to resolve this problem.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the connection, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to connect once done the above, if still unable to connect, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try connecting, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Let me know the results.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Error trying to set up web services/HP Connections (ePrint) for HP Envy 5530

I have been trying to set-up my new Envy 5530 printer and I can get the printer, computer, and wireless network to communicate with each other. However, when I try to get the printer and network to talk to each other to set up Web Services and HP Connections, the printer tries to download the latest product updates and has a server error saying it cannot connect to the server It wants me to check the connections or set a proxy server address. Also, when I try to get a claim code printed, I run into this same issue. Help!!

Hello Woodpeckyr,
Welcome to the HP Support Forums!
I see that you are trying to setup Web Services on your ENVY 5530 but are unable to connect to the server. A colleague of mine as worked with this issue here: Envy 5530 Web Services
Please review the steps afforded and give them a try. Hope this helps, cheers.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Enable web services for hp envy 5530

I keep getting enable web services when I am trying to scan a document. I have clicked on yes about a million times but it wont let me move forward with scanning my documents. I am using MAC OS system.

Hi @cixxpac77,
Welcome to the HP Support Forums. I see that you are getting a message to enable the web services on your Envy 5530 printer when trying to scan.
From your description I suspect that you are trying to use the scan to email feature of your printer. This feature requires that you setup the ePrint feature of the printer.
The first step is to please ensure your printer is connected to your wireless network. This can be easily accomplished from the front panel of the printer using the Wireless Setup Wizard. If you are unsure how to do this, the steps can be found in your User Guide on page 55 in the section titled “To connect the product with the Wireless Setup Wizard”.
Once the printer is connected to your wireless network, let’s enable web services. The steps to enable the web services can be found in the Getting the Printer Claim Code document. If you wish to customize the printer’s ePrint email address I have included the Setting Up a Custom Email Address for HP ePrint document.
If you encountered an connection error message when trying to enable web services, please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screenshots, on how to do this. Don’t worry that the screen shots are for an Officejet 4630 the steps are the same.
Please let me know the outcome.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Envy 5530 Unnsuccessful Network Installation

Similar Messages

Maybe you are looking for